STRATA DK DIGITAL TELEPHONE USER GUIDE Release 3 and 4 © COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written permission of the publisher of this material.
STRATA DK TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this document: ■ STRATA®: registered trademark of Toshiba America Information Systems, Inc. In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Musicon-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc.
Table of Contents STRATA DK TABLE OF CONTENTS SUBJECT INTRODUCTION General Description .............................................................................................................. Purpose................................................................................................................................. Organization.......................................................................................................................... How to Use This Guide ..................
STRATA DK TABLE OF CONTENTS SUBJECT PAGE Storing LCD Name/Number Display ................................................................................. Speed Dial Memo ............................................................................................................. Timed Reminders Wtih Memo .......................................................................................... Message Sending ...............................................................................................
Introduction STRATA DK INTRODUCTION GENERAL DESCRIPTION The STRATA ® DK 2000-series Digital Liquid Crystal Display (LCD) telephone provides you with display information and feature prompting to make call handling more efficient. The LCD Feature Prompting with Soft Keys provides a quick and easy way to access frequently-used features. If this feature is activated at your station, abbreviated feature prompts help guide you through the steps to performing specific tasks.
STRATA DK INTRODUCTION HOW TO USE THIS GUIDE Your telephone’s specific calling allowances are determined by its Class of Service, as determined by system programming. Your system administrator can inform you which features are actually accessible from your specific telephone. Once you are aware of the features that are available to your telephone, review each feature’s description and operational procedure contained in this guide.
STRATA DK INTRODUCTION ACTION TEXT SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN. STRATA DK FEATURE OPERATION CHAPTER TITLES NOTES: 1. To cancel call forward, press Intercom 6 0 1 Spkr (or press the call forward button used to set call forward). 2. If call forward is set: ■ Central Office (CO) lines that ring at your station only will forward (CO lines that ring into more than one station will not forward).
STRATA DK INTRODUCTION TOSHIBA LCD DISPLAY HANDSET Mode Page Scroll RED/GREEN LED INDICATORS 1 DIALPAD ABC DEF 2 3 GHI JKL MNO 4 5 6 PRS TUV WXY 7 8 9 FLEXIBLE FEATURE CONTROL BUTTONS OPER MESSAGE WAITING BUTTON AND LED INDICATOR MICROPHONE ON/OFF BUTTON AND LED INDICATOR SPEAKER ON/OFF BUTTON AND LED INDICATOR 0 Msg Vol Mic Redial Vol Spkr Cnf/Trn Hold VOLUME UP/DOWN CONTROL BUTTONS HOLD BUTTON LAST NUMBER REDIAL BUTTON CONFERENCE/TRANSFER BUTTON Figure I-2 20-button
Chapter 1 STRATA DK LIQUID CRYSTAL DISPLAY LIQUID CRYSTAL DISPLAY In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and feature prompting makes your call handling more efficient. Alphanumeric messaging capability is also provided.
STRATA DK LIQUID CRYSTAL DISPLAY NOTE: If your telephone has the Soft Key feature turned on (Mode 71), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or Intercom call. Mode, Page, and Scroll are only used when the telephone is idle. MODE DEFINITIONS MODE 0: Used to exit another mode and return to clock/calendar display. MODE 1: Busy Field display. MODE 2: Busy station messaging. MODE 4: Called station messaging.
STRATA DK LIQUID CRYSTAL DISPLAY SUMMARY OF LCD FUNCTIONS LCD-Display Type: Account Codes: NO . NNN ENT ER ACC T CODE NO . NNN When Display Appears The displays are shown with the Soft Key feature turned OFF (Mode 70). The displays are basically the same with Soft Keys turned ON (Mode 71), but may vary slightly. NOTE: “NNN” in the display, as used here, represents either the called or calling extension or phone number of the other party. “NN” represents the line in use.
STRATA DK LIQUID CRYSTAL DISPLAY NO . NNN L I NE NN ACB Your station will display the called number, followed by “LINE NN ACB”, 30 seconds later. Automatic Callback (ACB): NO . NNN I NT NNN ACB S E T When you set automatic callback at a busy station, its number is displayed. NO . NNN When you receive an automatic callback, the station number you called is displayed. NO . NNN When you receive an automatic callback for a Central Office (CO) line, the seized line’s number is displayed.
STRATA DK LIQUID CRYSTAL DISPLAY Call Forward: C A L L F O RWA R D T O When you initiate any type of call forward, the LCD displays “CALL FORWARD TO”. After you set call forward, the station number to which your calls will be forwarded is displayed, along with one of the following abbreviations: “CF-AC” (Call Forward-All Calls) “CF-BUSY” (Call Forward-Busy) “CF-NA” (Call Forward-No Answer) “CF-B/NA” (Call Forward-Busy/No Answer) “CF-FIXED” (Call Forward-Fixed) NO . NNN NNN NO .
STRATA DK LIQUID CRYSTAL DISPLAY CO Line Number: 1. Incoming Call NO . NNN L I NE 1 0 R I NG I NG Incoming Central Office (CO) call—if your station is programmed for incoming ringing on that CO line. Transferred CO call—CO line is transferred to your station in the ringing state by another station. Camped-on CO call—CO line was camped-on to your busy station and rings your station when you hang up. 2. When Call Is Answered NO . NNN The display changes to indicate calling status.
STRATA DK LIQUID CRYSTAL DISPLAY Dialed Number: 1. CO Line N0 . NNN 5551374 The digits are displayed as you dial over either a Central Office (CO) line or the intercom using: ■ Manual dialing ■ Automatic dialing ■ Repeat last number dialed ■ Saved number redial 2. Intercom N0 . NNN 201 NOTE: If you are calling on a CO line, the display will automatically change from dialed number to elapsed time after a programmed period of time. Door Phone/Monitor: N0 . NNN DOOR PHON E 1 A N0 .
STRATA DK LIQUID CRYSTAL DISPLAY LCD Name/Number Display: 1. Idle Station N AME / N UMB E R DA T E DAY T I ME 2. Called Station A name or title may be set in memory for each station. When an LCD station is idle, the name displays on the top line of the LCD. When a station calls an LCD station, the name of the calling station displays on the bottom line of the called station’s LCD. N0 . NNN N AME / N UMB E R Least Cost Routing (LCR): N0 . NNN D I A L T E L NUMB E R N0 .
STRATA DK LIQUID CRYSTAL DISPLAY N0 . NNN NNN BUSY OVR When another station off-hook call announces to your station, your LCD displays the number of that station. Overrides: 1. Busy Override N0 . NNN NNN BUSY OVR N0 . NNN NNN BUSY OVR When you activate the override feature after calling a busy station, the station number and the feature are displayed. Your LCD telephone displays the number of a station initiating override when you are on the telephone.
STRATA DK LIQUID CRYSTAL DISPLAY Recalling Station: HOLD L I NE 2 LN 2 RE CA L L NNN When a transferred call goes unanswered, it will recall to the station that transferred it. The display shows the Central Office (CO) line number and the station number to which it was originally transferred. Speed Dial Memo: *1 1 TOSH I BA 7145833700 When using Speed Dial Memo (Mode 8), the name and number are displayed. TOSHIBA is the memo (up to 12 characters). 714 583 3700 is the number (up to 16 digits).
Chapter 2 STRATA DK FEATURE OPERATION DATE/TIME/DAY ADJUSTMENT This operation is possible from port 00 only (usually station 200), and allows you to set the date, time, and day. To Set the Date: 1. Place handset on-hook. 2. Dial Intercom 6 5 1. 3. Dial the date Dial year/month/day in the format YYMMDD. Enter a leading 0 for any single-digit month or day. 4. Press the Redial button. You will hear a confirmation tone. 5. Press the Spkr button. To Set the Time: 1. Place handset on-hook. 2.
STRATA DK 4. Press the Redial button. FEATURE OPERATION You will hear a confirmation tone. 5. Press the Spkr button. CALL FORWARD DISPLAY TO SET CALL FORWARD When any type of call forward is initiated, the “CALL FORWARD TO” prompt displays on the lower row of the LCD. When your station has call forward set, the LCD displays as shown (NNN = the forward-to number). 1.
STRATA DK FEATURE OPERATION NOTES: 1. To cancel call forward, press Intercom 6 0 1 Spkr (or press the call forward button used to set call forward). 2. If call forward is set: ■ Central Office (CO) lines that ring at your station only will forward (CO lines that ring into more than one station will not forward). ■ CO line calls transferred to your station will forward. ■ Intercom calls will forward. ■ Call forward redirects the station hunt feature.
STRATA DK FEATURE OPERATION VOICE MAIL (VM) Whenever your station is call forwarded to voice mail, certain digits will automatically be sent to the voice mail unit to direct the call to your mailbox. These codes must only be stored one time; they remain in memory until changed. They do not have to be stored each time you Call Forward your telephone. Assigning a mailbox to store messages: 1. Press the Intercom button.
STRATA DK FEATURE OPERATION To Retrieve Messages: Press the Intercom and Msg buttons. To Clear All Digits: 1. Press the Intercom button. 2. Dial 6 5 6 or 6 5 7. 3. Press the Redial button. BUSY FIELD DISPLAY To Display Busy Field Status: 1. Press the Mode button. MO D E N O . ? 2. Dial 1. Refer to the figure in Summary of LCD Functions. The LCD displays “MODE NO.?” Your telephone must be idle to use the Mode button when Soft Keys are turned ON.
STRATA DK FEATURE OPERATION To Store New DISA Security Code: 1. Press the Intercom button and dial the 3-digit access code. To change or delete the DISA security code, these steps must be performed from a station that was selected in system programming. You will hear a confirmation tone. NO . NNN ❑❑❑ I D C OD E S E T 2. Dial the new DISA security code. The DISA security code can be 1 ~ 15 digits. NO . NNN D A T A P R O G R A MM E D 3. Press the Redial button. You will hear a confirmation tone. 4.
STRATA DK FEATURE OPERATION 2. Dial the four-digit override code. NO . NNN E N T E R O V R C O D E ❑❑ ❑❑ 3. Press the Redial button to store the code. You will hear a confirmation tone, and the code will be stored in memory. Press RDL or # if your telephone is not equipped with a Redial button. NO . NNN D A T A P R O G R A MM E D 4. Repeat steps 1 ~ 4 to enter up to four traveling class codes or two toll restriction override codes.
STRATA DK FEATURE OPERATION 4. Press the Redial button to store code. NO . NNN D A T A P R O G R A MM E D 5. Repeat steps 1 ~ 4 to enter more verified account codes. 2-8 You will hear a confirmation tone.
Chapter 3 STRATA DK SOFT KEY OPERATION GENERAL DESCRIPTION If you have Release 4, the Soft Key feature provides a quick and easy way to access frequently-used features. If the Soft Key feature is activated at your station, abbreviated feature prompts will appear on the LCD above the Mode, Page, and Scroll keys while you are on a call (or you are ringing another station or outside telephone number).
STRATA DK SOFT KEY OPERATION example, only the Soft Key displays will be shown since Mode, Page, and Scroll no longer apply while Soft Keys are active. ■ If you initiated the call, the “TRNS” prompt will appear 30 seconds after the first digit of the telephone number is dialed—the “ABR” prompt for Automatic Busy Redial (ABR) will appear during this first 30 seconds (if it does not appear, then this feature was not assigned in system programming).
STRATA DK SOFT KEY OPERATION 5. After you dial the station number (203 in this example), you will see one of the displays below for about three seconds. The display will then change to the display in Step 6. CA L L I NG or CA L L I NG 203 T O M B R OWN 2 0 3 Called station (203) has “user name” turned off. Called station (203) has “user name” turned on. 6. After three seconds the user’s name (or number) is replaced with the following display and you can voice announce to station 203.
STRATA DK SOFT KEY OPERATION 8. The LCD will appear as follows after you press the JOIN Soft Key in Step 5 and all parties will be conferenced. LN3+203 EX I T CONF ■ ■ ■ “LN 3 + 203” indicates that you are in a Conference with CO line 3 and Station 203. You can exit the Conference and the other parties will remain connected if you press the EXIT Soft Key. You can add another station or CO line by pressing the CONF Soft Key.
STRATA DK SOFT KEY OPERATION MESG—Press this Soft Key to set a message waiting indication at a busy or unanswered station. OVRD—Press this Soft Key to gain access to override options or to override a station that is busy or in the Do Not Disturb mode. BUSY—(Busy Override) Press this Soft Key to send a call-waiting tone to a busy station. EXEC—(Executive Override) Press this Soft Key to break into the conversation of a busy called station.
STRATA DK SOFT KEY OPERATION SOFT KEY ACTIVATION To activate Soft Keys at your station: 1. Make sure your telephone is idle. Do not lift the handset. Your telephone must be idle before you follow the steps on the left to activate or deactivate the Soft Key feature at your station. 2. Press the Mode key below the LCD. 3. Dial 7 1. Soft keys are now activated and the appropriate feature prompts will display when your phone is in use. The Soft Key feature will remain on until you turn it off.
Chapter 4 STRATA DK MESSAGES AND MEMOS LCD Alphanumeric messages, names, memos The LCD on your telephone can be used to send or receive messages to or from other LCD telephone users. The LCD can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set to display with speed dial numbers and timed reminders. STORING A MESSAGE IN MEMORY To Store a Message in Memory: 1. Press the LCD Msg Select (or Intercom 6 8) button.
STRATA DK To Record a Message: 1. Press the # button to access alpha characters. Refer to Figure 4-1 for an explanation of the dialpad buttons. 2. Press * or 1 to move the cursor (–) to the desired position (the left edge of the display for a new message, or two spaces to the right of the preprogrammed message to add information).
STRATA DK MESSAGES AND MEMOS PREPROGRAMMING SYSTEM MESSAGES System messages can only be programmed or permanently changed at port 00, station number _____(usually 200). Five preprogrammed messages are automatically stored in memory when the Alphanumeric Messaging with LCD feature is initialized.
STRATA DK MESSAGES AND MEMOS messaging To Create an LCD Message for Phones that Call Yours: 1. Press the LCD Msg Select button (or Intercom 6 8). calling station messaging You can set a message that will appear on the LCD of telephones that call your telephone by following the instructions on the left. The LCD Msg Select LED flashes, and the LCD displays “MSG NO.?” MS G N O . ? 2. Dial the number of the message you want. Personal message (10 ~ 19) and system message (60 ~ 99).
STRATA DK MESSAGES AND MEMOS SETTING/CHANGING CALLING STATION MESSAGES You can set a completely new, personalized message by overwriting any of the existing preprogrammed messages. To do this, simply call up one of the messages as explained previously. When the cursor appears to the right of the message, shift it to the left margin and write your new message over the preprogrammed one. The new message will remain on your station until canceled.
STRATA DK MESSAGES AND MEMOS 3. Press the Spkr button. TOSH I BA E XT . 2 0 0 The new information is stored and will appear on the top line of the display. For example, if you entered “TOSHIBA EXT. 200,” that will appear above the date/day/time on the display. DA T E DA Y T I ME To Clear Name/Number Display: Press the Intercom button, dial 6 2 0 and press the Spkr button. During clear: NO . NNN U S E R N AM E R E S E T After clear: NO .
STRATA DK MESSAGES AND MEMOS 4. Dial the intercom number (N N N) of the station for which the NAME/NUMBER information is to be recorded. D E S T E K T NO . NNN 5. Press the Page button. US E R NAME ? “USER NAME?” will appear on the upper line of the LCD, and current information for station NNN will appear on the lower line of the LCD. _ 6. Enter the new information via the dialpad (refer to Recording a Message for method). Up to 16 characters can be recorded.
STRATA DK To Program Speed Dial Names and Numbers: 1. Press the Redial button, then the Speed Dial button. 2. Dial the desired speed dial code. MESSAGES AND MEMOS Press SDS or button. * if your telephone is not equipped with a Speed Dial NN = Speed Dial Code. (10~49 station) or (60~99 system station 200 only) # *NN SP E E D D I A L 3. Press the Mode button. * 1 0 N AME If a name was previously stored on this code, it will display on the top line of the LCD. SPEED D I AL 4.
STRATA DK MESSAGES AND MEMOS 4. Press any available CO button. 5. The number is dialed. NOTE: A station must be enabled via system programming for LCD message memory. To Check a Speed Dial Number: 1. Press Mode 8 when telephone is idle. 2. Dial a 2-digit speed dial number. Personal speed dial number (10 ~ 49) or system number (60 ~ 99). 3. Press the Page button to scan the directory for the appropriate number/memo.
STRATA DK MESSAGES AND MEMOS 5. Enter the desired message number. Personal message (10 ~ 19) and system (60 ~ 99). The message does not display when setting a timed reminder—it displays when the reminder activates. Messages are set using the Record a Message method. 6. Press the Redial button to record the data in memory. The LCD displays “DATA PROGRAMED”. You will hear a confirmation tone.
STRATA DK MESSAGES AND MEMOS 3. Dial 4. The LCD displays “MW TO STNNN MSG NO?” 4. Enter the desired message number. Personal message (10 ~ 19), system message (60 ~ 99). The LCD displays the message. 5. Press the Msg button. 6. Press the Spkr button to release. To Receive a Called Station Message: Press the Intercom and Msg buttons. To Set a “Called Station” Message for Other Stations: 1. Press the Mode button when your telephone is idle.
STRATA DK 10. Dial 0. MESSAGES AND MEMOS The LCD displays date/day/time. The LCD then displays “SENT NNNM” at originating station, and the originating station number and a message indication are displayed on the destination station LCD. To Receive a Called Station Message: 1. Press the Intercom and Msg button. remote CALLING STATION MESSAGING To Set a Calling Station Message for Another Station: 1. Press the Mode button when your telephone is idle. The LCD displays “MODE?” 2. Dial 9 5.
STRATA DK To Send a Message to a Busy Station: 1. Call the desired station. MESSAGES AND MEMOS Listen for a busy tone. 2. Press the Mode button. The LCD displays “MODE NO.?” 3. Dial 2. The LCD displays “OVER TO STNN MSG NO?” 4. Enter the desired message number. Personal message (10 ~ 19) and system message(60 ~ 99). The LCD displays the message. 5. Press the Page button. The LCD displays “MSG SEND”.
Index STRATA DK INDEX A Account Code Calls 1-3 Changes 2-7 Alphanumeric Messages 1-4, 4-1 Auto Busy Redial Display 1-3 Automatic Callback Display 1-4 Automatic Line Selection Display 1-4 Executive Override Display. See Override Displays B Busy Field Display 1-4, 2-5 Busy Override Display.