TEC Label/Tag Printer B-852-TS12-QP Owner’s Manual Mode d’emploi Bedienungsanleitung Manual de instrucciones Gebruikershandleiding Manuale Utente
LIST OF STANDARD OF CONFORMITY Manufacturer Address : TOSHIBA TEC Corporation : 570 Ohito, Ohito-cho, Tagata-Gun, Shizuoka-Ken, 410-2323 Japan declares that following product Product Name Model Options : Bar Code Printer : B-852-TS12-QP : All conforms to the following product specifications Generic Standard Safety EMC Harmonics : : : : EN 50 082-1 EN 60 950 EN 55 022 EN 61000-3-2, 3 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, a
TEC Label/Tag Printer B-852-TS12-QP Owner's Manual
Safety Summary ENGLISH VERSION EO1-33028 6DIHW\ 6XPPDU\ Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment.
Safety Summary ENGLISH VERSION EO1-33028 If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorised TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock. Ensure that the equipment is &RQQHFW D properly grounded. Extension JURXQGLQJ ZLUH cables should also be grounded.
ENGLISH VERSION EO1-33028 TABLE OF CONTENTS Page 1. PRODUCT OVERVIEW .......................................................................................................... E1-1 1.1 1.2 1.3 1.4 1.5 2. Introduction .................................................................................................................... E1-1 Features......................................................................................................................... E1-1 Unpacking ........................
ENGLISH VERSION EO1-33028 6. TROUBLESHOOTING............................................................................................................ E6-1 6.1 6.2 6.3 6.4 Error Messages.............................................................................................................. E6-1 Possible Problems ......................................................................................................... E6-2 Removing Jammed Media ......................................................
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33028 1.1 Introduction 1. PRODUCT OVERVIEW 1.1 Introduction Thank you for choosing the TEC B-852 series label/tag printer. This Owner’s Manual contains from general set-up through how to confirm the printer operation using a test print, and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33028 1.4 Accessories 1.4 Accessories CAUTION! Be sure to use TOSHIBA TEC approved print head cleaner. Failure to do this may shorten the print head life. When unpacking the printer, please make sure all accessories are supplied with the printer. Owner’s Manual (1 copy) (Doc./No. EO1-33028) Power Cord (1 pc.) (P/No.
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33028 1.5 Appearance 1.5 Appearance The names of the parts or units introduced in this section are used in the following chapters. 9.6 (243) 10.4 (265) 1.5.1 Dimensions NOTE: Depth is 470 mm (18.5 inches) when the optional Cutter Module is installed on the printer. 15.2 (385) 7.1 (181) 16.9 (429) 16.8 (427) Dimensions in inches +(mm) LCD Message Display 1.5.
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33028 1.5 Appearance 1.5.4 Operation Panel LCD Message Display ON LINE LED (Green) POWER LED (Green) POWER ON LINE ERROR ERROR LED (Red) [PAUSE] key [FEED] key [RESTART] key FEED RESTART PAUSE Please see Section 4.1 for further information about the Operation Panel. 1.5.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.1 Precautions 2. PRINTER SETUP This section outlines the procedures to setup your B-852 printer prior to its operation. The section includes precautions, connecting cables, assembling accessories, loading media and ribbon, inserting the optional memory card, and performing a test print. 2.1 Precautions To insure the best operating environment, and to assure the safety of the operator and the equipment, please observe the following precautions.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.2 Procedure before Operation 2.2 Procedure before Operation NOTE: To communicate with the host computer, either an RS232C cable or Centronics cable is required. (1) RS-232C cable: 9 pins (2) Centronics cable: 36 pins (3) Expansion I/O cable: 24 pins (Option) NOTE: Use of Windows Driver allows you to issue media on the B-852 printer in place of a general laser printer from Windows application.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.3 Assembling the Accessories 2.3 Assembling the Accessories The following procedure outlines the steps required to assemble the Supply Holder Frame and attach the frame to the B-852 printer in preparation for loading the media. 2.3.1 Assembling the Supply 1. Assemble the Supply Holder Frame (L) and Supply Holder Frame (R) to the Supply Holder Base using the two M-4X6 Wing Bolts supplied, Holder Frame as shown below.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.4 Connecting the Cables to Your Printer 2.4 Connecting the Cables to Your Printer The following paragraphs outlines how to connect the cables from the B-852 printer to your host computer, and will also show how to make cable connections to other devices such as the KB-80-QM keyboard, etc. Depending on the application software you use to print labels, there are three possibilities for connecting the printer to your host computer.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.5 Connecting the Power Cord 2.5 Connecting the Power Cord CAUTION! 1. Make sure that the printer power switch is turned to the off position before connecting the power cord to prevent possible electric shock or damage to the printer. 2. Use only the power cord supplied with the printer. Use of any other cord may cause electric shock or fire. 3. Connect the power cord to a three-prong outlet only, with the third prong being a good ground (earth) connection. 1.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.6 Turning the Printer ON/OFF 2.6 Turning the Printer ON/OFF When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer. 2.6.1 Turning ON the Printer 1. To turn ON the printer power, press the power switch as shown in the diagram below. Note that ( ) is the power ON side of the switch.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.7 Loading the Media 2.7 Loading the Media 2.7.1 Installing the Media onto the Supply Holder Unit The following procedure will outline the steps required to install the media onto the Supply Holder Unit and adjust its position in the Supply Holder Frame at the rear of the B-852 printer. The procedure will then show the steps to properly load the media into the printer so that it feeds straight and true through the printer.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.7 Loading the Media 2.7.1 Installing the Media The diagram below, and the steps that follow, show the procedures for onto the Supply Holder installing the Media onto the Supply Shaft and reassembling the Supply Holder Unit. Be sure to follow the step-by-step procedure exactly or the Unit (Cont.) auto centering mechanism may not work properly. WARNING! If you turn the Removable Supply Holder side down after loading the media, the media may drop by weight.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.7 Loading the Media 2.7.2 Installing the Supply Holder Unit onto the Supply Holder Frame 1. Insert the assembled Supply Holder Unit into the rear notches of the Supply Holder Frame as shown in the diagram below. Brass Bushing NOTE: Make sure that the brass bushings of the Supply Shaft are seated into the notches so that the entire Supply Holder Unit rotates smoothly.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.7 Loading the Media 2.7.3 Loading Media into the 2. Release the Print Head Block by pressing down on the Head Block Release Lever c as shown below. Printer (Cont.) 3. Raise the Print Head Block to its fully open position as shown by the arrow d in the above diagram. WARNING! • The Print Head may become hot. Do not touch the Print Head. • Risk of injuries. Do not touch moving parts. Disconnect the mains before maintenance of ribbon and media.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.7 Loading the Media 2.7.3 Loading Media into the 10. After loading the media, don’t forget to move the Supply Holder Unit to the forward notch of the Supply Roll Frame as shown below. Printer (Cont.) NOTE: The head pressure increases when the Head Pressure Adjust Lever is lowered. When using labels or thick tag paper, lower the Head Pressure Adjust Lever. If the print tone is light, lower the Head Pressure Adjust Lever even when using thin tag paper.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.8 Setting Sensor Positions 2.8 Setting Sensor Positions After loading the media, as outlined in the previous paragraphs, it will usually be necessary to set the Media Sensors used to detect the print start position for label or tag printing. 2.8.1 Setting the Feed Gap Sensor 1. With the Print Head Block raised as described in section 2.7.3, pass the labels under the Upper Sensor Ass’y as shown in the figure below. 2.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.9 Loading the Ribbon 2.9 Loading the Ribbon WARNING! • The Print Head may become hot. Do not touch the Print Head. • The Top Cover can be opened during the operation for control purposes only. It should be closed during normal operation. • Risk of injuries. Do not touch moving parts. Disconnect the mains before maintenance of ribbon and media. 1. Raise the Top Cover and release and raise the Print Head Block as described in section 2.7.3, steps 1 and 2. 2.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.10 Inserting the Optional PCMCIA Cards 2.10 Inserting the Optional PCMCIA Cards 1. 2. 3. 4. 5. CAUTION! To protect PC cards, discharge static electricity from your body by touching the metal cabinet of the printer before touching the card. Before inserting or removing a PCMCIA card make sure that the printer’s power is turned off. Be sure to protect PCMCIA Cards when not in use by putting them into their protective covers.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.11 Test Print 2.11 Test Print The following test procedure allows you to perform a print test to verify that the printer is operating correctly. During the running of this test, the printer will first issue a blank label to allow the sensors to detect the Black Mark or Label Gap. Then it will print five labels of slanted lines followed by five labels of sample bar codes and finish by printing five labels containing characters of various sizes.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.11 Test Print 2.11 Test Print (Cont.) 8. NOTE: If an error occurs during the print test the printer will display an error message and stop printing. Refer to Chapter 6.1 for definition of error messages. The error may be cleared by pressing the [PAUSE] key but the test print will not be resumed and the LCD message display will return to showing: <1> DIAG. V1.
2. PRINTER SETUP ENGLISH VERSION EO1-33028 2.11 Test Print 2.11 Test Print (Cont.) 15. When you have finished performing the test print operation, turn the printer’s power OFF then back to ON and check that the LCD Message Display shows ON LINE and that the ON LINE and POWER LED lights are illuminated. Example of the slant line test print label.
3. PRINTER OPERATION ENGLISH VERSION EO1-33028 3.1 Overview 3. PRINTER OPERATION This section will provide a functional overview of how the printer receives print data from your host computer and how it will operate in the various operating modes 3.1 Overview NOTES: 1. Label design software package may require Windows Driver. If so, please obtain the Driver from the Web Site with the following URL: http://barcode.toshibatec. co.jp 2.
3. PRINTER OPERATION ENGLISH VERSION EO1-33028 3.2 Operating Modes 3.2 Operating Modes (cont.) CAUTION! • Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life. • Use of tag paper when the thickness exceeds the specified value may affect the cutter life. 2.
4. ON LINE MODE ENGLISH VERSION EO1-33028 4.1 Operation Panel 4. ON LINE MODE This chapter describes usage and purpose of the keys on the Operation Panel in On Line Mode. When the printer is in On Line Mode and connected to a host computer, normal operation of printing images on labels or tags can be accomplished. 4.1 Operation Panel • The figure below illustrates the Operation Panel and key functions.
4. ON LINE MODE ENGLISH VERSION EO1-33028 4.2 Operation 4.2 Operation When the printer is turned on, the “ON LINE” message appears on the LCD Message Display. It is shown during standby or normal printing. 1. The printer is turned on, standing by, or printing. 21 /,1( 2. If any error occurs during printing, an error message appears. The printer stops printing automatically. (The number on the right column shows the number of unprinted media.) 12 3$3(5 3.
4. ON LINE MODE ENGLISH VERSION EO1-33028 4.4 Dump Mode 4.4 Dump Mode In Dump mode, any characters sent from the host computer will be printed. Received characters are expressed in hexadecimal values. This allows the user to verify programming commands and debug the program. 1. The printer is turned on, standing by, or printing. 21 /,1( 2. Press the [PAUSE] key. 3$86( 3. During the Pause state, press and hold the [RESTART] key for 3 seconds or more. The display shows “<1> RESET”.
4. ON LINE MODE ENGLISH VERSION EO1-33028 4.4 Dump Mode 4.4 Dump Mode (Cont.
5. MAINTENANCE ENGLISH VERSION EO1-33028 5.1 Cleaning 5. MAINTENANCE WARNING! • Be sure to disconnect the Power Cord before performing maintenance. Failure to do this may cause an electric shock. •To avoid injury, be careful not to pinch or jam your fingers while opening or closing the cover and Print Head Block. • The Print Head may become hot. Do not touch the Print Head. • Do not pour water directly onto the printer. This chapter describes how to perform normal maintenance.
5. MAINTENANCE ENGLISH VERSION EO1-33028 5.2 Care/Handling of the Media and Ribbon 5.1.2 Covers and Panels Wipe the Cover and Front Panel with a dry soft cloth. Wipe off dirt with a soft cloth slightly moistened with water. CAUTION! Do not use any volatile solvent including thinner and benzene, as this may cause discoloration or distortion of the cover. 5.1.3 Optional Cutter Module 1. Remove the Plastic Head Screw and to detach the Cutter Cover. WARNING! 1.
6. TROUBLESHOOTING ENGLISH VERSION EO1-33028 6.1 Error Messages 6. TROUBLESHOOTING This chapter lists the error messages and possible problems and their solutions. WARNING! If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance. 6.
6. TROUBLESHOOTING ENGLISH VERSION EO1-33028 6.2 Possible Problems 6.1 Error Messages (Cont.) Error Messages NO PAPER **** Problems/Cause 1. The media has run out. 2. The media is not loaded properly. RIBBON ERROR **** 3. The media is slack. 1. The ribbon is not fed properly. 2. The ribbon has run out. EXCESS HEAD TEMP The print head is overheated. HEAD ERROR There is a problem with the Print Head. Other error messages Hardware or software problems may have occurred. 6.2 Solutions 1.
6. TROUBLESHOOTING ENGLISH VERSION EO1-33028 6.3 Removing Jammed Media 6.3 Removing Jammed Media CAUTION! Do not scratch the Print Head or Platen using a sharp instrument, as this may cause media feed failure or damage to the printer. This section describes in detail how to remove jammed media from the printer. Remove the jammed media from under the Upper Sensor Ass’y as follows: 1. Open the Top Cover. 2. Push the Head Block Release Lever to release and raise the Print Head Block. 3.
6. TROUBLESHOOTING ENGLISH VERSION EO1-33028 6.4 Threshold Setting 6.4 Threshold Setting 1. 2. 3. 4. 5. 6. NOTES: If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed. Failure to feed more than 1.5 labels may result in an incorrect threshold setting. While the Print Head Block is raised, the [PAUSE] key does not work. Errors such as paper end and cutter error are not detected during paper feed.
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33028 A1.1 Printer APPENDIX 1 SPECIFICATIONS Appendix 1 describes the printer specifications and supplies for use on the B-852 printer. A1.1 Printer The following is the printer specifications. Model Item Supply voltage Power consumption Operating temperature range Relative humidity Resolution Printing method Printing speed Available media width (including backing paper) Effective print width (max.
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33028 A1.2 Options A1.2 Options Option Name Cutter module PCL5 interface board Type B-7208-QM B-7708-PCL-QM Expansion I/O interface board B-8700-IO-QM Keyboard module KB-80-QM PCMCIA interface board B-7708-PC-QM Description A stop and cut swing cutter. These boards enable the B-852 printer to support the HP-PCL5. Installing this board in the printer allows a connection with an external device with the exclusive interface, such as the keyboard module.
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33028 A1.3 Media A1.3.1 Media Type (Cont.) [Unit: mm] Label dispensing mode Batch mode Item c Minimum media pitch Cut mode Label: 38.0 Tag: 25.4 Min. 32.0 100.0 – 235.0 6.0 – 20.0 15.0 d Label length e Width including backing paper f Gap length g Black mark length (Tag paper) h Effective print width i Print speed up/slow down area j Black mark length (Label) Max. print length Maximum effective length for on the fly issue Max.
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33028 A1.3 Media A1.3.3 Detection Area of the Reflective Sensor The reflective sensor is movable from the center to the left edge of media. The reflection factor of the black mark must be 10% or lower with a waveform length of 950 nm. The reflective sensor should be aligned with the center of the black mark. Center of media Sensor should be positioned at the center of the black mark. Detecting the black marks on the back. Min. 2.0 mm Min.
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33028 A1.4 Ribbon A1.4 Ribbon Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any problem caused by using non-approved ribbons. For information regarding TOSHIBA TEC approved ribbon, please contact a sales representative. Type Width Length Outside Diameter Spool type 120 – 220 mm Recommended width is 120, 160 and 220 mm. 300 m φ72 mm (max.
APPENDIX 2 MESSAGES AND LEDS ENGLISH VERSION EO1-33028 APPENDIX 2 MESSAGES AND LEDS APPENDIX 2 MESSAGES AND LEDS Appendix 4 describes the LCD messages displayed on the operation panel. Symbols in the message 1: : The LED is illuminated. ~: The LED is flashing. z: The LED is unlit. 2: ****: the number of unprinted media.
APPENDIX 2 MESSAGES AND LEDS ENGLISH VERSION EO1-33028 APPENDIX 2 MESSAGES AND LEDS NOTES: • If a command error is found in the command received, 16 bytes of the command error, starting from the command code, will be displayed. (However, [LF] and [NUL] will not be displayed.) Example 1 [ESC] T20 E30 [LF] [NUL] Command error The following message appears. 7 ( Example 2 [ESC] XR; 0200, 0300, 0450, 1200, 1, [LF] [NUL] Command error The following message appears.
APPENDIX 3 INTERFACE ENGLISH VERSION EO1-33028 APPENDIX 3 INTERFACE APPENDIX 3 INTERFACE Interface Cables To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements: • Fully shielded and fitted with metal or metallized connector housings. • Keep as short as possible. • Should not be bundled tightly with power cords. • Should not be tied to power line conduits.
APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33028 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES Font EA4-1
APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33028 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES (Cont.
APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33028 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES (Cont.
GLOSSARIES ENGLISH VERSION EO1-33028 GLOSSARIES GLOSSARIES Bar code Feed gap sensor A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Bar codes are used in various industrial fields: Manufacturing, Hospitals, Libraries, Retail, Transportation, Warehousing, etc. Reading bar codes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate.
GLOSSARIES ENGLISH VERSION EO1-33028 GLOSSARIES Pre-printed media Thermal direct printing A type of media on which characters, logos, and other designs have been already printed. A printing method using no ribbon, but thermal media which reacts to heat. The thermal print head heats the thermal media directly, causing print image to be printed on the media.
INDEX ENGLISH VERSION EO1-33028 INDEX INDEX B J Backing paper EA1-3 Bar code EA1-1 Batch mode 3-2 Black mark EA1-2 Black mark length EA1-3 Black mark sensor 1-4, 2-12, 5-1 Jammed media 6-3 C L Centronics 1-3, 2-2 Cut mode 3-2 Cutter module 5-2, EA1-2 K KB-80-QM keyboard 2-4 Keyboard interface 1-3 Keyboard module EA1-2 Label EA1-2 Label length EA1-3 LCD message display 1-3, 1-4, 4-1, EA1-1, EA2-1 D M Dimensions 1-3 Media 2-7, 5-2, EA1-2 Media pitch EA1-3 E Effective print width EA1-3 ERROR LED
INDEX ENGLISH VERSION EO1-33028 INDEX R Reflective sensor EA1-4 Resolution EA1-1 RESTART key 1-4, 4-1 Ribbon 2-13, 5-2, EA1-5 Ribbon holder 1-4 Ribbon supply roll 2-13 Ribbon take up roll 2-13 Ribbon width EA1-5 Rotation EA1-1 RS-232C 1-3, 2-2, 2-4, EA3-1 S Sensor 2-12, 5-1 Sensor adjust gear 2-12 Serial interface 1-3 Supply Holder Frame 2-3, 2-9 Supply Holder Locking Knob 2-7, 2-8 Supply Holder Unit 1-2, 1-3, 2-7 Supply voltage EA1-1 T Tag EA1-2 Tear off mode 3-1 Test print 2-15 Thermal direct EA1-1 Th
