726+,%$ Digital Solutions Division Voice Processing System System Administrator Guide June 2004
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Introduction This guide has been customized for your use and describes how to use the Strata CTX28 voice mail processing System Administrator User ID Mailbox (User ID 999). Organization This System Administrator User Guide includes one or more of the following topics. • System Administrator tells how to create a system-wide distribution list and describes the available System Administration Menu functions.
Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely. Courier Shows a computer keyboard entry or screen display.
Introduction Related Documents/Media Action/Response Table 1. Actions you perform appear in this column. They can consist of either a single step or a series of numbered steps. The immediate response to the action performed appears in this column. Additional notes and comments are also included. 2. When the action you perform results in a screen, menu, etc., the screen displays to the right.
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Overview Strata CTX28 voice processing has a special User ID mailbox known as the System Administrator User ID mailbox. It is User ID 999, and you access it through the telephone just as any other User ID mailbox. Note The System Administrator mailbox (User ID 999) cannot be assigned to another User ID number. In addition to normal options available on the Main Menu, the System Administrator’s Main Menu includes a System Administration option ( ).
Overview System Administrator Menu System Administrator Menu System Administration is an option designed for the System Administrator to create system lists and to manage system-wide functions (see Figure 1). Main Menu 1 Play Messages 1 Lock User ID. 2 Unlock User ID. 3 Reset User ID. 4 Delete User ID. 5 Reset Password. 9 Cancels function/returns to previous menu. 2 Send Messages 3 Manage Mailbox 8 System Administration Select Option: Enter User ID, press #. 1 Confirms entry.
Overview System Administrator Menu Select Option on System Administration Menu 1. From the Main Menu, press . The System Administration Menu plays. 2. From the System Administration Menu, press: Record system announcement Delete system announcement Record busy-hold music Manage User IDs Add User IDs Set date and time This option is not supported. The Strata CTX28 controls the time for the voice mail.
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Features Record System Announcement System announcements are useful in disseminating system-wide information. With this option, you can record an announcement that voice mail plays to every user when he/she accesses his/her mailbox. Users can interrupt the system announcement by selecting from the User Main Menu during playback. However, the announcement plays each time the user accesses his/her mailbox until it has completely played.
Features Delete System Announcement Delete System Announcement With this option, you can purge a previously recorded system announcement. 10 1. From the Main menu, press System Administration. You are prompted to enter the User ID. 2. From the System Administration menu, press Delete System Announcement. Voice mail confirms the deletion. 3. When finished, press . Returns to the main menu.
Features Record the Busy-Hold Music Record the Busy-Hold Music By pressing , the busy-hold music is heard by callers when they elect to hold for a busy extension. Voice mail plays the entire recording before re-trying the busy extension. When the system is delivered, it plays approximately 30 seconds of music. You can replace this music with another recording which plays either music or recorded information about your company or its products and services.
Features Manage User IDs Manage User IDs Manage User IDs enables you to perform special User ID functions. 1. From the Main menu, press System Administration. You are prompted to enter the User ID. 2. From the System Administration menu, press Manage User IDs. Voice mail prompts you to enter the User ID. 3. Enter the User ID to be added and press . Voice mail repeats the User ID entered. 4. Select one of the following: Lock User ID Prohibits the user access to the mailbox.
Features Add User IDs Add User IDs 1. From the Main menu, press System Administration. You are prompted to enter the User ID. 2. From the System Administration menu, press Add User IDs. Voice mail prompts you to enter the User ID. 3. Enter the User ID to be added and press . Voice mail repeats the User ID entered and prompts you to confirm your entry. 4. Select one of the following: Confirm Confirms and assigns the User ID, and returns you to the System Administration menu.
Features System Distribution Lists System Distribution Lists System lists are available as a special attribute of the System Administrator Main Menu, and are an excellent means of distributing interoffice memos to a large group of people in a timely manner. The lists also eliminate the need of every user creating a similar personal list.You can create up to seven system-wide lists. Examples of such lists include all users in the system or in a specific department and all company managers.
Features System Distribution Lists Send Message Using a System List Each system distribution list ( ~ ) in User ID 999 is available to all users and may be accessed when a user sends or forwards a message to a list. For more details, see the Strata CTX28 Voice Processing System User Guide. 1. Access voice mail from your telephone by pressing + your User ID number + . 2. Enter your security code + . 3. From the Main Menu, press . The Send Messages Menu plays. 4. Press . 5.
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