Service Bulletin

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Customer Service
Bulletin
Commercial Products
General #09-04
Ball Joint (2411-41) Binds
Product: Multiple products July 15, 2008
Affected Units:
Reelmaster 3100-D
Greensmaster 3150, 3250-D
Groundsmaster 3500-D
MultiPro 5700
ProCore 648
Models:
03206, 03207
04357, 04383
30839
41582
09200
Serial Numbers:
270000101 – 270009999
270000101 – 270009999
270000101 – 270009999
270000101 – 270009999
270000101 – 270009999
Situation:
The traction linkage system may bind causing an extended stopping distance. Inspect the traction
linkage system for proper operation whenever servicing any machine. For the machines listed above,
this is especially important.
Ball Joint (2411-41) can bind, causing sluggish traction operation, and if allowed to go unrepaired,
could cause loss of traction control.
Instructions:
Inspect and test traction operation, with the engine off, to verify free and proper operation.
Verify that the Ball Joint (2411-41) is not binding and replace any Ball Joints that do not rotate or
move freely.
If the source of binding is not apparent, follow these Troubleshooting Tips:
1) Inspect linkage
a. It should be possible to rotate the linkage attached to the Ball Joint.
b. Verify the ball joints are perpendicular to the attaching hardware while in use.
If no issue with the linkage is apparent, yet operation appears stiff or sluggish, continue with
troubleshooting steps.
2) Test-drive the unit on flat ground away from any obstacles and at transport speed; take
your foot off the traction pedal.
a. If the unit stops normally (within a short distance), there is no problem. You may
want to compare to a different unit that operates as expected.
b. If the unit takes too long to stop, go to step 3.
3) Loosen the hardware retaining both Ball Joints until the bolts rotate easily. (Do not
remove at this time) Retest (see step 1).
a. If the unit stops normally, replace any Ball Joints that do not rotate freely.
b. If the unit still takes too long to stop, go to step 4.