Mobile Alert GPS Tracker User Manual THAD Mobile Alert TeleHealth Alert Device
Thank you for choosing the Mobile Alert GPS Smart Tracker. Each device has been carefully tested and inspected to meet the highest quality standards. Our mobile alert tracker was designed to give you the mobility and freedom to go virtually anywhere you want, without ever worrying about getting help in an emergency.
Our mobile alert tracker uses a nationwide wireless 4G network to contact a team of emergency operators, caregivers, or loved ones with the touch of a button 24 hours a day, 7 days a week. For more information about the mobile alert tracker call your authorized dealer or go to www.mobilealertsolutions.com.
Table of Contents • What’s Included in the Box • Mobile Alert Tracker Product Features • Setting up Your Mobile Alert Tracker • In an Emergency • Testing Your Unit • To Cancel an Alarm Activation • Finding a Loved One • Ringing Mobile Alert Tracker • Fall Detection • Medication Reminder • Activity Tracker
Table of Contents • Using Device as a Hands-Free Mobile Phone • Placing Outbound Calls • Receiving Inbound Calls • Geo-Fencing • Wearing Your Mobile Device Tracker • Attaching Lanyard to Device • Battery Cell Status Information and • Charging the Battery
What’s Included in the Box 1. Mobile Alert Tracker with Pre-installed Rechargeable Battery 2. Wall Power Adapter 3. Charging Cable 4. Charging Cradle 5. Breakaway Neck Lanyard 6.
Mobile Alert GPS Smart Tracker Product Features The Mobile Alert GPS Smart Tracker is designed to provide you with a simple and reliable way to call for help in the event of an emergency. One-Touch Operation • Press the large red button for (2) two seconds and your emergency SOS call is placed. Anti-cancel prevents canceling the call unless the button is pressed again and held continuously for 3 seconds until a voice prompt announces, “The emergency call has been cancelled.
GPS Location • Sends your last known position directly to the monitoring center, caregiver and/or loved one. Hands-free Mobile Phone • Place outbound and receive inbound calls from up to 5 pre-programmed phone numbers of caregivers, family members or loved ones. Activity Tracker • Built-in pedometer tracks steps and allows for setting goals with automatic notifications when goals are attained. Medication Reminder • Audible alarm can be programmed as a daily reminder to take medication.
Waterproof IP67 for Shower • Wear it in the shower or bath. 14 Voice Prompts • Let’s you know the status of your device (i.e., “Your emergency call is now being placed, congratulations you have reached your goal for the day, your device battery is getting low”, etc.). Loud • High quality hands-free audio quality. No need to hold to your mouth or ear to speak or listen. Lightweight • 1.9 ounces, comfortable to carry or wear. Small in Size • 1.88” x 1.81” x 0.74,” compact yet powerful.
Battery Usage • Up to 6 days standby time. • Normal use is generally 2-3 days. • All functions enabled will decrease battery life significantly. • It is recommended to charge device daily. Battery Status Indicator • Visual battery % indicator and voice prompt announcement when battery is low and when battery is critically low. Battery Charging Indicator • Display illuminate’s battery indicator bars to confirm device is charging.
Breakaway Magentic Neck Lanyard Lightweight • Easy to take on and off Leather Belt Clip (holster) • Won’t fall out and allows full feature and functionality. Setting-up the Mobile Alert GPS Smart Tracker PRIOR TO FIRST USE: Carefully read the instructions below, then place the device in the charging cradle before first use, then leave in charging cradle until device is fully charged. • Plug one end of the charging cable into the back of wall adapter and the other into back of the desktop charger.
• Place the Mobile Alert GPS Tracker device into the desktop charger. You should feel a magnetic pull as you slip device into the charger The display will illuminate indicating the device is charging. The device is fully charged when the display turns off and the device voice announces. “Your device is full charged.” A full battery charge takes about 2-3 hours to complete. Also, the indicator light on the base of the cradle will turn from red to blue when the device is fully charged.
• You will hear the voice prompt say, “An emergency SOS call has been activated.” To cancel emergency call press and hold the SOS button for 3 seconds. Do not cancel the test call. • You will hear a beep sound for 20 seconds allowing you to cancel the alarm notification. Do not cancel your first alarm activation test call. • After the beeps stop the voice prompt will tell you the call is being connected.
NOTE: If an emergency call is attempted to be placed, and no wireless cellular coverage is available, the device will announce “Your call cannot be placed at this time.” We recommend you test your device on a weekly basis and whenever you are in a location where you have not been with the device previously to ensure it is working properly. In an Emergency In the event of an emergency, press the large red SOS button on the front of your device for two (2) seconds and release.
Your Mobile Alert Tracker is a two-way device, which means that you can speak to the operator through the unit and he/she will hear you and the operator can speak to you and you will hear him/her through your unit as well. NOTE: IF THERE IS AN ACCIDENTAL UNWANTED ACTIVATION, simply tell the operator that there is no emergency and that you DO NOT need help. ALSO: If you press the button but are unable to speak, the operator can still listen in for sounds of distress.
Testing Your Unit It is recommended that you test your unit weekly. 1. Test to notify designated loved ones AND the monitoring center: - Press the large red SOS button on the front of the device for two (2) seconds and then release. - The voice prompt on the unit will say, “An emergency call has been activated.” “To cancel, press and hold the SOS button for 3 seconds.” There will then be a continuous beeping for 30 seconds until the device connects you to an operator or announces the call attempt failed.
Finding You In the event your authorized caregiver or a loved one wants to locate you, they can do so by texting the capital letter “F” to your assigned device phone number. The person requesting your location will receive a text message with a link to Google Maps showing your last known location. Your loved ones phone number must be pre-programmed in your device and they must have a smart phone equipped with texting and internet service to utilize this feature (no app is required).
The device will emit an audible ringing or beeping sound for 3-4 minutes or until the large red SOS button on the front of the device is pressed. Fall Detection Fall detection is a feature that is turned “On” by factory default, but may be de-activated by your authorized dealer. Automated fall detection is designed to detect the probability that you have fallen. The device will announce “A fall has been detected” and it will automatically call the monitoring center to report the fall.
If you have fallen, but you are okay, or you miss the grace period to cancel, simply let the operator know that you are okay. NOTE: Fall detection is not 100% accurate or reliable. The call button should be pushed in an emergency if the device does not announce “A fall has been detected.” Medication Reminder Your device has an alarm feature that will set off a reminder once per day.
Activity Tracker Your device has a built-in pedometer that tracks movement displayed as the number of steps walked throughout the day. The device comes with an arbitrary preset daily goal of 6000 steps which is simply the factory default setting. You may change the goal (number of steps) through the mobile app or by calling your authorized dealer. Please check with your physician to determine what the proper step goal would be for you.
Using the Device as a Hands-Free Mobile Phone Your device works as a hands-free mobile phone. Calls may be placed and received via the 4g LTE Wireless Cellular Network. This feature allows you to call up to 5 pre-selected phone numbers of caregivers, loved ones and family members. Please contact your authorized dealer to have your desired phone numbers programmed in to the device.
Placing Outbound Calls To place an outbound call simply press and hold the top button on the right side of the device for about 1 second until the device makes one beep sound then release the button. The display will show the phone numbers programmed in your device. To scroll down the list simply press and quickly release the bottom button on the right side of the device until the phone number you want to dial is highlighted.
TIP: Request the number of the person you will call most often to be the first number in the call list, that way when calling that person you would simply press and hold the top button on the side of the device until you hear a beep, then press the large red SOS button and your call will be placed. Receiving an Inbound Call Any of your caregivers, loved ones or family member’s phone numbers you have authorized to be programmed in your device may call your device from their phone.
To end the call simply press the large SOS button. Geo-Fencing Geo-fencing is a feature that is turned “Off” by factory default, but may be activated through the mobile app or by your authorized dealer. A Geo-fence is a virtual border that can be created through the mobile app or by calling your authorized dealer. You or your caregivers and loved ones may want to create a virtual border around your home or other area.
Attaching the Lanyard to the Mobile Alert Tracker Our lanyard is designed with a magnetic break-away safety feature to help avoid accidents. There is a small nylon loop that clips to the lanyard. The loop attaches to the device by passing it through the hole on the top of the device and then by pulling the clip through the loop until secure. Then clip the lanyard to the clip on the small loop. Pull the magnets apart to open and place back to close.
Battery Cell Status Indicator When battery capacity decreases to 20%, an audio voice prompt will notify the user, “Battery is low. Please charge as soon as possible.” A notification will automatically be sent to your designated caregiver and loved ones. When the battery capacity decreases to 5%, an audio voice prompt will notify the user, “Battery is critically low, please charge now,” and a notification will be automatically sent to your designated caregivers and loved ones.
The voice prompt will also announce, “Your device is now fully charged.” NOTE: When the battery is drained, your device WILL NOT be able to contact the emergency call center until the battery is charged. NOTE: A fully charged battery in a device that is connected to the portal for mobile app access and is not using Geo-Fencing, will function for up to 3 days. If the device is only used as an SMS/text device the battery life will last up to 6 days.
FCC Warning Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
