REFERENCE GUIDE For Participating in the Nielsen Ratings Hello mymeterandme.
Your Meter Wristband accessory Microphone Light 63 pts today 384 pts this week OLED display Touch sensor Copyright © 2021 The Nielsen Company (US), LLC. All rights reserved. Any items, materials or products provided by Nielsen are licensed and not sold and remain the property of Nielsen. This document may not be reproduced, in whole or part, without the express written consent of Nielsen.
Welcome to the Nielsen Radio and TV Ratings Nielsen is a leader in consumer information and media research. We measure the radio listening, TV viewing and other media use of people across the United States. This information is combined with demographic and other information to become the “ratings.” Broadcasters, media companies and other businesses use our ratings and research reports to learn more about what people like you listen to and watch.
Contents Welcome to the Nielsen Radio and TV Ratings......................................... 1 What Your Meter Measures......................................................................... 3 Privacy and Confidentiality......................................................................... 4 Your Meter Equipment and How It Works................................................... 6 • Your Meter, Charger, the App, the Hub, and the Beacon Ways to Wear Your Meter...........................................
What Your Meter Measures Today you have more media choices than ever. Besides traditional radio and TV, there’s a great deal of video and audio content on the internet. As media and entertainment options have expanded, so has our research—we measure it all. Your meter is designed to measure the wide range of media you encounter throughout your day. This includes media played in stores, restaurants, movie theaters, amusement parks or other businesses that participate with us in our research.
Privacy and Confidentiality Please keep your participation in the ratings private. It's important to keep your participation private to protect the quality and integrity of the ratings. So, we ask that you don't discuss your participation in the ratings with anyone outside of your household. We also ask that you never share your participation on social media, like Facebook®, Instagram™, Snapchat™ and Twitter ®.
Nielsen respects your privacy. We protect the identities of our participants. We won't use your personal identifying information to advertise, promote or market goods or services directly to you, and we don't allow our clients to market directly to you. By agreeing to participate in the ratings, you agree to the Privacy Notice that appears on page 25 of this booklet. If you have minor children who are participating, you're also agreeing to the Privacy Notice on their behalf.
Your Meter Equipment and How It Works Beacon Radio TV o di Au Co de s (Home) Co d o di Au es Bluet oot h® Sig na l nal ® Sig h t o eto Blu Your Meter App (Home, Out-of-Home) Ce llu la W ifi Hub (Home) r Ce l Nielsen 6 l ula r
Your meter 63 pts today 384 pt Your meter is just for you. It is meant to pick up and report this weeks only your personal radio listening, TV viewing and other media choices. When you are wearing your meter, the display screen will remain dark. To activate the display, Touch sensor press the sensor. Your name and the time will appear. If you live in a household with other ratings members, please make sure you're the only one using your meter and that you don’t use anyone else’s meter.
Your Meter Equipment (continued) The Meter Companion app The Meter Companion app transmits your data to and from Nielsen. And, it’s the only way to get your media choices to Nielsen when you’re not at home. Since your phone is with you most of the time, the app is available to send and receive data anywhere you go.* The Companion app is also the easiest way to see information about your meter-wearing and your rewards.
The beacon The beacon is also in the box labeled “Open First.” The beacon transmits a silent signal that can be detected by your meter when it's within your home. This allows us to separate your media use at home from your media use in other places. The following guidelines will help you put your beacon where it will work best. We do understand that you may not be able to meet all of the guidelines.
Ways to Wear Your Meter You'll probably think of ways to wear your meter that work best for you. We suggest using one of the meter accessories included in your equipment box to: • Wear it around your wrist • Clip it to your belt, pants or skirt pocket, or another piece of clothing Pendant • Wear it around your neck Whether you're active in sports or socially on the go, there’s an accessory to fit your lifestyle. Choose the one that makes it easy and comfortable to wear your meter wherever you go.
Wear Your Meter All Day, Every Day Three simple rules 1. Start wearing your meter as soon as you wake up. 2. Wear your meter all day long and wherever you go, and make sure its green light is steadily blinking. 3. At the end of your day, charge your meter while you sleep. Wear it wherever you go. Wear your meter at all times—at home, in the car, at work, even on a trip to the store.
Charging Your Meter Place your meter on its charger right before you go to sleep each day. If the battery in your meter gets too low, the display will say “Please Charge” and, if you are at home, the meter will also beep. These are reminders to place your meter on the charger before you go to bed that day. When you place your meter on the charger, the meter will beep and display a series of messages. (See page 13 for more information on the meter messages.
Understanding Your Meter Messages Your meter is equipped with a message display to inform you about your points, bonus opportunities and information about the status of the meter. When you're wearing your meter, the display will remain dark until you press the sensor to view your messages. The first screen will show your name and the time. Each time you press the sensor, another message will show until all of the messages have been displayed.
Troubleshooting Your Meter If this happens: Try this: The green blinking light on 1. Pick up the meter and start wearing it. your meter starts flashing red 2. If picking up the meter and moving it does or goes out. not work, the battery is probably low. Please charge your meter. No messages appear on the display when the sensor is pressed. The battery is probably low. Please charge your meter. No messages appear on the meter when placed on the charger. 1.
Help Finding Your Meter If you misplace your meter, we may be able to help you find it. As long as you have a general idea of where your meter may be, a signal can be sent to it to make it beep. Your meter can only receive this signal while the battery still has life, so it’s important that you schedule the signal as soon as you notice your meter is missing. Follow these simple steps: 1. Make note of where you think your meter was lost.
Earning Points Toward Cash Gifts and Bonuses Wearing = Points = Cash You get one point for every 10 minutes you wear your meter and keep the green light on. That’s 6 points each hour. The more you wear your meter, the more points you’ll get—and that means extra cash for you each month. The money adds up fast.
How do I get entered in the three weekly sweepstakes drawings? Wearing your meter and earning additional points may also qualify you for the Saturday Sweepstakes, the Sunday Sweepstakes, and the Monday–Sunday Sweepstakes. See the enclosed sweepstakes rules for information on the points you need each week to be included in the three weekly drawings. Panel Relations will review the rules, eligibility and prizes with you. Contact Panel Relations at 1-800-277-9139 or email panelrelations@nielsen.com.
Earn Points Even When You Are Traveling If you’re traveling for less than two weeks, take your meter with you. Install the Meter Companion app on your phone so you’ll be able to send your data and see your points hourly like you normally do. Away from home: What to do: 1 or 2 nights • Take and wear your meter. • Bring your charger and power cord to charge your meter while you’re away. • Plug your charger back into an outlet in your bedroom as soon as you return home.
An Important Message to Parents of School-Aged Children Some school systems may not allow unfamiliar devices to be worn during school hours. If your school administration has concerns about the meter, we would be happy to provide you and your child with a letter regarding the daily use of the meter in the radio and TV ratings. This letter could be given to the administration at your child’s school to explain his or her participation and ask for permission to wear the meter during school hours.
The Nielsen Meter Companion App The most complete source of information The Meter Companion app is the easiest way to see information about your meter-wearing and your rewards. It’s the perfect tool to help you be your best in the ratings. • Track your points. Get points updates and see how close you are to earning rewards. • View payment information. See the amount of your upcoming and past checks. • Get important messages, including opportunities to earn more money.
What you should know Installing the app The Nielsen Meter Companion app is for ratings members 13 and older. Visit the App Store® (for iPhones®) or Google Play™ store (for Android™ phones) to download and install the app. Seeing your data You will not see data in the app until you start wearing your meter. Let us know if you don’t see data within 48 hours.
Stay Connected With Us We want to make it easy for you to get the important information that you need while you are participating in the ratings. We share information with you through the Meter Companion app, telephone calls, pre-recorded telephone messages, text messages* and emails. Using various ways to communicate helps us to reach you in the way that works best for you. Ways to reach us • Call: 1-800-277-9139 If you need to speak to someone, you can call our toll-free number.
Common Questions 1. How often do I need to charge my meter and for how long? When you are not traveling away from home, we ask that you charge your meter each day when you go to bed. This will help you maintain a routine of keeping your meter battery charged. That way, you'll continue to receive points toward cash rewards just for wearing your meter. 2. What happens if the battery drains and my meter shuts off? If your meter battery drains and your meter shuts off, please place it in the charger.
Common Questions (continued) 8. Does listening to more radio or watching more TV increase my points? No. Points are related to the amount of time you wear the meter. It doesn’t matter how much or how little you listen to radio, watch TV or use other media. The only way you earn points is by wearing your meter. 9. What if I have to go away from home for a day or two? If you're going to be away from home for two nights or less, please continue to wear your meter.
Privacy Notice Effective date: October 2020 The Nielsen Company (US), LLC and its affiliated companies and subsidiaries (“Nielsen,” “we,” or “us”) takes your privacy very seriously. We have created this Privacy Notice to help answer questions you may have about how we use, share, and protect the information that we collect from and about you in connection with your household’s participation in the Nielsen TV and Radio Ratings Panel (the “Panel”).
(Privacy Notice continued) Information collected in connection with your use of the Website As is true of most websites, when you visit and interact with any Nielsen website where this Privacy Notice is posted or linked (collectively, the “Website”), we may automatically collect certain information, including log usage data (e.g.
demographic data and details about consumer behavior, including gender, age, and relevant habits, in order to predict what types of content or products/services would be of interest to people with similar or matching characteristics). This allows advertisers, for instance, to identify the likely audience for a marketing campaign. We may also use the information that you provide in order to contact you.
(Privacy Notice continued) • competent governmental and public authorities, in each case to comply with legal or regulatory obligations or requests or for the purposes of reporting any actual or suspected breach of applicable law; and • other third parties as we believe to be necessary (e.g., in order to protect the rights, property, operations, health, or safety of you, us, or others) or appropriate for legal purposes (e.g.
If you do not wish to have information collected from your device via cookies, most browsers allow you to control and decline the use of cookies through the browser settings. Please note, however, that if you decline the use of cookies or limit the ability of websites (including the Website) to set cookies, some features may not work properly. By participating in the Panel, you consent to our use of cookies and other similar technologies as described above.
Important Safety Instructions Call Nielsen Panel Relations at 1-800-277-9139 to service your meter, charger, hub, beacon or power cord (“equipment”) under the following conditions: • The power cord or plug is damaged. • The meter or meter equipment does not operate normally or exhibits a distinct change in performance. • The meter or meter equipment enclosure has been damaged, or the meter display is cracked or broken. • Your meter or equipment feels warm to the touch.
CAUTION To avoid the risk of fire, personal injury, or damage to the equipment: • Do not place meter or meter equipment near heat sources such as stoves, radiators or heat vents. Do not cover equipment. • Do not overload power outlets or extension cords. • To avoid the risk of electric shock: Do not expose the hub, beacon or charger to moisture. Do not open or remove the covers of your meter or any of your meter equipment. • Never attempt to service meter or meter equipment yourself.
Electronic Specifications and WEEE Directive Statement Personal Meter • Operating temperature range: 0–40 °C (32–104 °F) • Input - Voltage: 5.0V +-5% - Current: 88 mA The Personal Meter can only be charged via an appropriate charger (Meter Charger). Do not attempt to replace your meter's battery. If you think that there is an issue with the battery, please contact us right away and we'll make arrangements to repair or replace your meter. Battery Specifications • Type: LiPo • Nominal Voltage: 3.
YOU COUNT in the ratings! Questions? Please call Panel Relations at 1-800-277-9139. If you misplace your meter, call right away. We can make your meter beep to help you find it, or we can replace it. Visit us on the web at mymeterandme.com. Call for your Panelist ID and password. This document is printed on Anthem Plus Matte FSC® Mix / FSC Content Credit papers that are Forest Stewardship Council® (FSC®) certified.
