USER MANUAL ® EXPLORER 325
EXPLORER® 325 Document number: 98-131305-A Release date: June 17, 2010 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated.
Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.
About the manual 2 Intended readers This manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.
Related documents The below list shows the documents related to this manual and to the EXPLORER 325 system. Title and description Document number EXPLORER 325, Installation Manual 98-131306 Explains how to install the EXPLORER 325 terminal and the EXPLORER 325 antenna. EXPLORER 325, Quick Guide 98-131307 A short guide to the most important functions of the EXPLORER 325 system. Thrane IP Handset, User Manual 98-126059 Explains the features and functions of the Thrane IP Handset.
Table of Contents Safety summary ....................................................................................................iii About the manual ................................................................................................. iv Chapter 1 Introduction Welcome ...............................................................................................................1 Features and interfaces ......................................................................................
Table of Contents Using the Call log .............................................................................................. 54 Handling SMS messages .................................................................................. 56 Setting up the interfaces ................................................................................... 62 Managing LAN network users .......................................................................... 85 Uploading software ...............................
Chapter 1 Introduction 1 Welcome Congratulations on the purchase of your EXPLORER 325 system! EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Chapter 1: Introduction Features and interfaces The EXPLORER 325 system offers the following features and interfaces: Simultaneous voice and data communication over BGAN Full duplex, single or multi-user, up to: 432 kbps Support for streaming IP at: 32, 64 or 128 kbps Voice: Standard Voice (4 kbps) or 3.1 kHz Audio1 2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP handsets etc.
Chapter 1: Introduction Main units Units overview The EXPLORER 325 system includes the following main units: • TT-3058A EXPLORER 325 antenna • TT-3733A EXPLORER 325 Terminal • TT-3670A Thrane IP Handset & Cradle, wired EXPLORER 325 antenna The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System).
Chapter 1: Introduction EXPLORER 325 terminal Overview The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle. Tools for setup and daily use The Thrane IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal.
Chapter 1: Introduction Thrane IP handset and cradle IP handset The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE). When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal.
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint).
Chapter 1: Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Chapter 1: Introduction The BGAN services supported by EXPLORER 325 Supported services The BGAN services currently supported by the EXPLORER 325 comprise: • A Packet-Switched (PS) connection to the Internet • A Circuit-Switched (CS) dialed connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet. • Using a Standard IP connection several users can share the data connection simultaneously.
Chapter 1: Introduction Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring Limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Packet-Switched Circuit-Switched Phone 3.1 kHz Audioa Analog telephone LAN (PoE) IP handset G3 Fax machine Standard Voice Analog telephone Data multi-user IP handset Computer Data single-user Computer IP handset or computer with web interface SMS a. 3.
Chapter 2 Getting started 2 This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the EXPLORER 325 system. Before you start Operation at high temperatures CAUTION! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol.
Chapter 2: Getting started Starting up the terminal SIM card Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual. Switching on the terminal Using the Power switch To switch on the terminal, use the On/Off switch in the connector panel.
Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18.
Chapter 2: Getting started Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W. Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down.
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: 1. Go to Start > Settings > Control Panel > Network Connections. 2. Right-click on the LAN connection you want to use. 3. Select Properties. 4. Highlight Internet Protocol (TCP/IP). 5.
Chapter 2: Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface. Note Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.
Chapter 2: Getting started Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card. IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.
Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
Chapter 2: Getting started Making the first call When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 26. Making a call from the terminal To make a call from a phone connected to the terminal, dial 00 followed by # or off-hook key.
Chapter 2: Getting started Standard connection to the Internet (default) Note This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34. By default, the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface, provided the terminal is registered on the satellite network.
Chapter 3 Operating the system 3 This chapter describes how to use the EXPLORER 325 system. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
Chapter 3: Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required.
Chapter 3: Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Packet-Switched Circuit-Switched Phone 3.1 kHz Audioa Analog telephone LAN (PoE) IP handset G3 Fax machine Standard Voice Analog telephone Data multi-user IP handset Computer Data single-user Computer IP handset or computer with web interface SMS a. 3.
Chapter 3: Operating the system Using a phone or fax machine Available interfaces Two types of voice equipment connect to the terminal: Standard analog phone or G3 fax machine: The terminal has one phone connector for connecting a standard analog phone or fax machine. IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For information on the features and functions of the Thrane IP Handset, refer to the user manual for the handset.
Chapter 3: Operating the system Overriding the default outgoing call type To override the default setting for a specific outgoing call, do as follows: • To use Standard Voice for the call, dial 1* before the number. • To use 3.1 kHz Audio for the call, dial 2* before the number.
Chapter 3: Operating the system Making or receiving a phone call Making a call First connect your phone to the relevant interface. For further information, see the Installation Manual. You have different options for making a call: • Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 51. Simply dial 00 followed by # or off-hook key.
Chapter 3: Operating the system Making a call to the terminal To make a call to a phone connected to the terminal, dial + • + is the international call prefix1 used in front of the country code for international calls. • Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
Chapter 3: Operating the system Dialing functions Local numbers and special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Note 98-131305-A Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local number.
Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio.1 • #31# before the phone number will hide the caller’s phone number to the recipient. • *31# before the phone number will show the caller’s phone number to the recipient where it would otherwise be hidden, e.g.
Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. Thrane IP Handset: Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.
Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. Thrane IP Handset: Select Options > Transfer in the IP handset.
Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message from the terminal Note The 3.1 kHz service used for fax is only available in elevations > 45°. If the default setting in the web interface is not 3.
Chapter 3: Operating the system Using a computer Interfaces The terminal has two LAN connectors for connecting computers, IP Handsets or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system. Standard IP or Streaming IP on LAN The BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP.
Chapter 3: Operating the system Working with network user groups The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights.
Chapter 3: Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD. Note To manage data sessions for all users you need an administrator password. For further information, see Starting/stopping data sessions on page 97. • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.
Chapter 3: Operating the system Start/stop Streaming IP on the LAN interface To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN. Note The Streaming link is only available if your network user group includes a Streaming profile. See Editing a network user group on page 87.
Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 119. 2.
Chapter 3: Operating the system Accessing the terminal using web interface After preparing the terminal as described in the previous sections, do as follows to access it: 1. Make sure your remote computer has access to the Internet. 2. On the remote computer, open your web browser. 3. Enter the IP address of the terminal followed by a colon and the port number http://:. • is the address from step 3. above.
Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset.
Chapter 3: Operating the system To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information. • For setups that have a check box for “Enable LCP extensions”, deselect this.
Chapter 4 Using the web interface 4 This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 system. Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.
Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.
Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 11. 3. Open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar.
Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar Icon bar Contents section Status field Navigation pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows the signal strength.
Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 58. An event is active. Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 133.
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see Setting up the use of SIM PIN in the terminal on page 115. If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 34.
Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your EXPLORER 325 system. Note In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown.
Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers. Note 98-131305-A If you are using a Thrane IP handset with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.
Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book. The phone book holds 199 entries divided into subpages.
Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in the phone book. Modifying an entry in the phone book To modify an entry, do as follows: 1.
Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. Note These numbers are not listed at delivery. The user must enter the number received from the Airtime Provider.
Chapter 4: Using the web interface Using the Call log Note If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface. Information on total usage To enter the CALLS page select CALLS from the left navigation pane.
Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1. In the CALLS page, click the link Export call log to file. 2.
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it has been moved to the Sent folder.
Chapter 4: Using the web interface You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 60. 6. Click Send. The message is now sent and moved to the Sent folder. Options for messages in the Outbox Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages.
Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial + The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers.
Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: • Click Archive to move it to your Inbox containing read messages. • Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 60.
Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 56. Do as follows: 1. Select MESSAGES > Message settings from the left navigation pane. 2.
Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. • To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane. • To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane.
Chapter 4: Using the web interface Configuring the LAN interface Overview The EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 85. CAUTION! All connections to the LAN interface may be affected when you change the following settings.
Chapter 4: Using the web interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device.
Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 6. on page 89 in the section Editing a network user group.
Chapter 4: Using the web interface 5. Type in the Destination port range. 6. Repeat step 3. to step 5. to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated. 8. Click Apply. You can now access the mail server from the Internet, using the public IP address of the terminal. If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.
Chapter 4: Using the web interface Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing. To set up a new device for static routing, do as follows: 1. Select SETTINGS > LAN > Static route. 2. Click Add. 3. Enter the values for your device.
Chapter 4: Using the web interface Configuring the Phone interface To configure the Phone interface do as follows: 1. Select SETTINGS > Phone from the left navigation pane. 2. Set the call type for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 24. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both1. If you select both, any device connected to the Phone interface will react (ring) on incoming calls. If you select e.g.
Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group. Definition of Access Point Name (APN) The APN is used by the network user to establish a connection to the required external network.
Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 3.
Chapter 4: Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces. Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface.
Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider. Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2.
Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3. For each call type, select which calls should be barred. 4. In the Barring PIN field, type in the PIN for your call barring setup. Note 5.
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2. Click OK next to Read current settings to make sure the page is updated. 3. For each call type, select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data. 4.
Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane. 2. Select Show my number and click Apply.
Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1. Select SETTINGS > Common > Closed user group from the left navigation pane. 2. Type in your user group number(s) under Group no. Your airtime subscription lists your user group number(s). 3.
Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets. Each handset must have a local number in the range 0501 to 0516 as well as a unique password. Note that you must set this up in the web interface for the connections to work.
Chapter 4: Using the web interface 3. If you want to change the password, click Edit next to the number you want to use. 4. Enter the password you want for your IP handset. Note 5. The Thrane IP Handset only supports numbers (no letters) in the password. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: 1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles. 2.
Chapter 4: Using the web interface Setting up the IP handsets To set up IP handsets, do as follows: 1. Select SETTINGS > IP handsets. 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset. 3. 98-131305-A Select Configure next to a handset to access the built-in web interface of the IP handset. The web interface of the IP handset opens.
Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 122. To set the call types for IP handsets, do as follows: 1. Select SETTINGS > IP handsets > Call settings. 2. For each handset, select the call types you want to enable for incoming and outgoing calls.
Chapter 4: Using the web interface Setting up the IP handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below. To see the software version of your IP handset, select MENU > Status > Software version in the IP handset. To change the IP handset compatibility, do as follows: 1.
Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output. Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open.
Chapter 4: Using the web interface network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. • Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated. • Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it from ground. Pin 5/8: Ignition input. The ignition function can be used to turn on/off the terminal by means of an external signal.
Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 82. 4. If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN.
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles. The following picture gives an overview of the parameters involved.
Chapter 4: Using the web interface Necessary steps when managing network users The steps necessary for managing network users include: 1. Defining a network user group. See Setting up the network user groups on page 87. The network user groups determine settings such as: • QoS (Standard/Streaming), • IP addressing (Static/Dynamic) • Internet access mode (Router Mode/Bridge Mode/No Internet Access) 2. Identifying a network device. See Managing network devices on page 91.
Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available.
Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up.
Chapter 4: Using the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router. • Bridge mode is an exclusive connection, with NAT disabled.
Chapter 4: Using the web interface 10. If your APN uses a password, type in the user name and password provided from the Airtime Provider. Note If you are going to use the static IP address from your SIM card, the user name and password are mandatory! See step 6. above. 11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually. Note If the selected primary profile is a Streaming profile, this setting has no effect.
Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list. Viewing the list of network devices To view the list of network devices, select SETTINGS > LAN > Network devices. If you are prompted, enter the administrator user name and password.
Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection). To lock a device to its current IP address, click the link next to the device. The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page.
Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page. Note If you leave a field empty, it is the same as a “wild card” and it will be shown as an Asterisk in the network classification table. Unless you are using a Static IP address, the IP address field should always be left empty. 4.
Chapter 4: Using the web interface Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry.
Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network. Header compression The Header of a data packet contains control information belonging to that packet.
Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1. Select CONNECT. When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234. 2. Click on the session you want to start or stop.
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer. 2. Open the web interface and do one of the following: • If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the left navigation pane.
Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Thrane & Thrane, save it on your computer and then connect the computer to the terminal. To download the latest software from the Internet to the terminal, do as follows: 1.
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network. To select the preferred BGAN satellite To select the preferred BGAN satellite, do as follows: 1.
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish or Mandarin (Chinese). To change the language, do as follows: 1. Select SETTINGS > Language. 2. Select a language from the list. 3. 98-131305-A Click Apply.
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Chapter 4: Using the web interface Resetting the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON page (see the previous section). 3. Type in the reset code obtained from your supplier and click Reset. 4.
Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4. Click Change. At the next logon the new password is required.
Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal. Note Configuration files can only be exchanged between terminals with the same software version! To save your current configuration to a file, do as follows: 1. In the ADMINISTRATION page, under Configuration, click Save. 2.
Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.
Chapter 4: Using the web interface Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3. 98-131305-A To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page.
Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection. You can select between a number of predefined profiles or define your own profiles for your data transmission.
Chapter 4: Using the web interface 2. Click Edit next to one of the user defined profiles. 3. Fill in the name you want for your profile. 4. Select the Traffic class from the drop-down list. Important For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio.
Chapter 4: Using the web interface • Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of databases and reception of measurement records. 5. Type in the bit rates in kbps in the following fields: • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile. • Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this profile. • Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this profile.
Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient. However, to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions.
Chapter 4: Using the web interface 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. 4. Select the Profile from the drop-down list. The available profiles are the profiles listed under ADMINISTRATION > Profiles. 5. Fill in one or more of the following fields to define the filter.
Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000. When these packets are identified, they are assigned a 64 kbps Streaming channel (the Streaming 64 profile). 2.
Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under REQUIRE PIN select Enabled or Disabled. • If you select Disabled you can access and use the terminal without entering a PIN. • If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions. 3. 98-131305-A Click Apply.
Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4. Click Apply. The new PIN settings will take effect at next power on.
Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows: 1.
Chapter 4: Using the web interface 3. At ALLOW AT COMMANDS ON:, select • yes to allow the use of AT commands on the LAN interface, or • no to block the use of AT commands on the LAN interface. Note This setting does not take effect until the terminal is restarted. AT commands are low-level commands used to control modems, in this case the EXPLORER 325 terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. 98-131305-A Click Apply.
Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Remote management. 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands.
Chapter 4: Using the web interface If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. Note You must activate a connection in the terminal before you can access the terminal. After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field.
Chapter 4: Using the web interface 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS. 5. Enter at least one trusted mobile number from which the terminal accepts an activation SMS. If no numbers are entered the feature is disabled automatically.
Chapter 4: Using the web interface Restricted dialing In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. To setup the terminal for restricted dialing, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Restricted dialing. 2. Select whether restricted dialing should be Enabled or Disabled. 3.
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane. If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon as the event is active. in the icon bar as long The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Chapter 4: Using the web interface To activate a Self test, do as follows: 1. Select HELPDESK > Self test. 2. Click Self test. 3. Click OK in the Warning dialog. The terminal now reboots and performs a self test. Extended status To see the Extended status page, select HELPDESK > Extended status. To view updated information on the Extended status page, click Refresh. The Extended Status page shows the following information: • The antenna Product ID (TT-number.
Chapter 5 Troubleshooting 5 This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor. Airtime support If you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the web interface of your terminal and select HELP DESK.
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software using the web interface. If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software.
Chapter 5: Troubleshooting Part numbers System units TT-3721A EXPLORER 325 system Item Part number EXPLORER 325 antenna 403058A EXPLORER 325 terminal 403733A TT-3670A Thrane IP Handset & Cradle, wired Item 98-131305-A Part number Thrane IP Handset, wired 403672A Thrane IP Cradle, wired 403674A Part numbers 128
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem The terminal reboots spontaneously. No signal or weak signal from the BGAN satellite. Possible Cause Remedy The input current is insufficient. Make sure the power supply complies with the specifications for the terminal (10.5 - 32 V DC; 11.
Chapter 5: Troubleshooting Problem Possible Cause Some BGAN services are not available. There may be limitations in the BGAN services, e.g. in low elevation or if the network is loaded with heavy traffic. If possible, use another service. The web interface cannot be accessed. The browser is configured to use a proxy server. For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and select Use a proxy server for your LAN. You have entered a wrong IP address.
Chapter 5: Troubleshooting Problem An IP handset connection cannot be established. The administrator password does not work. Possible Cause Remedy The cable is not properly connected. Connect the cable. There is no power (PoE) in the LAN interface. The reason may be that there is not enough power to supply PoE for the LAN interface. Check that the input voltage is within the specified range (10.5 - 32 V DC; 11.5 A - 4 A).
Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicator. • Event messages. • Event log. Indicator, event messages and logs are described in the following sections. General status indicator functions Power indicator Behavior 98-131305-A Meaning Green Power OK. Flashing green The terminal is powering up.
Chapter 5: Troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface. You can also see the messages in the Thrane IP Handset. All events are logged in the event log.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 00350 to 00359 AD9864 calibration data error Internal error in the receiving part of the terminal. Contact your distributor if the problem persists. 00360 to 00369 No antenna found The terminal cannot communicate with the antenna. • Check the cable between terminal and antenna. • Reboot the terminal. Low ambient temperature is causing the performance of the terminal to be degraded or halted. Move the terminal to a warmer location.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 01500 to 01509 SIM card missing No SIM card is detected in the SIM slot. Insert SIM card. 01600 to 01609 SOS calls only The SIM card is not accepted by the network. Only emergency calls are allowed. Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider. 01700 to 01709 Registration for voice failed The EXPLORER 325 has not yet been allowed to register for voice services (CircuitSwitched).
Chapter 5: Troubleshooting ID 03500 to 03509 Event Text 2-wire calibration failure Explanation 2-wire calibration failed on the Phone interface, because of: 1. 03600 to 03609 2-wire operational failure Remedy Common mode balance error. 1. Check the wires to your phone or fax. 2. The phone is off-hook. 2. Put phone on hook. 3. 3. Check the wires. 1. Check the wires. Wires are shorted to each other or to ground. The Phone interface fails to operate. Possible reasons: 1. Ground shorted. 2.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 08010 Undervoltage has been detected The input voltage has dropped below an acceptable level. The terminal will be shut down in 10 seconds if the situation persists. Ensure a stable power supply to the terminal. 0801B Lost connection to the GPS receiver Communication with the GPS receiver in the antenna is lost. Restart the terminal. Uploading firmware to antenna New firmware is being uploaded to the antenna.
Chapter 5: Troubleshooting ID Event Text Explanation 08032 Firmware image version lower than active antenna version The firmware in the antenna is newer than expected by the terminal. Update the terminal software. 08033 Firmware image doesn't support antenna hardware The antenna hardware version is not supported by the terminal. Check that both the antenna and the terminal are of the type HIDE. 08034 Antenna failed to exit Flash Manager.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 08048 All PoE ports except port 1 are shut down due to high temperature The temperature in the terminal is too high. PoE port 2 is shut down to reduce the temperature. Move the terminal to a cooler location, or avoid using PoE on port 2. 08049 Data rate reduction due to high temperature The bit rate of the data channel is reduced because the temperature is too high.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 0900A Antenna - Write verification fault in EEPROM This fault may be caused by a defective EEPROM or if the EEPROM communication fails. The consequence of this fault is that the antenna is unable to save the last known frequency and elevation after entering track state. If the EEPROM is defective, data may be lost or inaccessible. Power cycle the system. If the fault persists, contact your distributor.
Chapter 5: Troubleshooting ID Event Text Explanation Remedy 09016 Antenna calibration switch fault The antenna calibration switch is defective. This means the antenna panel will beat against the side section of the antenna when calibrating. The calibration procedure will last slightly longer and be more audible, but the antenna will function.
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: 98-131305-A Action Function With the terminal running, press the Reset button normally.
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0. 192.168.2.0 192.168.3.0 192.168.4.0 192.168.5.0 192.168.6.0 192.168.7.0 192.168.8.0 192.168.9.0 192.
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: • AT+CGDCONT • AT+CGEQREQ • AT+CGEQMIN • AT+CGTFT • AT+CGDSCONT Functions of the supported AT commands AT+CGDCONT Usage: AT+CGDCONT is used to specify the Context parameters such as which APN the context must use.
Chapter 5: Troubleshooting • is the maximum bit rate down link (0, 32, 64, 128) • is the guaranteed bit rate up link (0, 32, 64, 128) • is the guaranteed bit rate down link (0, 32, 64, 128) Example: AT+CGEQREQ=1,1,64,64,64,64 AT+CGEQMIN Usage: AT+CGEQMIN is the requested minimum acceptable Quality of Service (QoS).
Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=, • is the cid for the Secondary Context • is the Primary Context at which the Secondary is related to.
Chapter 6 Conformity 6 EXPLORER 325 CE (R&TTE) The EXPLORER 325 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. FCC This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Part 15.
Thrane & Thrane Thrane & Thrane A/S Declaration of Conformity with R& TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999/5/EC concerning Radio & Telecommunications Terminal Equipment.
Glossary Glossary A APN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. B BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. C CE Conformitée Européenne.
Glossary G Geostationary Placed in a fixed position relative to a point on the surface of the earth. GPS Global Positioning System I I/O Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps.
Glossary P PDP Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PoE Power over Ethernet POST Power On Self Test. A test sequence that runs every time the system is powered up or reset. PPPoE Point-to-Point Protocol over Ethernet.
Glossary modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. SMS Short Messaging Service Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection. T TCP Transmission Control Protocol. One of the core protocols of the Internet protocol suite.
Index Index Numerics barring calls, 73 BGAN connecting to, 18 coverage, 6 services, 8 system overview, 7 Bridge mode, 89 browser settings for web interface, 42 calls barring, 73 closed user group, 76 forwarding, 72 holding, 30 line identification, 75 local, 27 making or receiving, 26 missed, received, outgoing, 55 redial, 28 to the terminal, 27 transferring, 31 viewing ongoing, 49 waiting indication, 29, 74 CE compliance, 147 clearing logs, 108 clearing usage counter, 108 closed user group, 76 common netw
Index document number installation manual, v IP handset user manual, v E Ethernet interface setting up, 63 events list of active, 124 exporting configuration, 106 extended status, 125 external access, 119 external IP address, viewing, 49 F fax, sending or receiving, 32 FCC compliance, 147 features overview, 2 forwarding calls, 72 G GPS position viewing, 48 H Header compression, 96 help desk number, 123 changing in web interface, 123 holding a call, 30 I ignition function, 12 IMEI number, 48 importing
Index N navigation in web interface, 45 network classification table, 93 network devices, 91 network management, 85 network setup, default, 34 network terms definitions, 96 O Outbox for SMS messages resending or deleting messages, 57 P phone local call, 27 making calls, 26 phone book, 50 adding number, 52 deleting all entries, 52 deleting an entry, 52 modifying an entry, 52 Phone interface local numbers, 28 setting call type, 68 phone numbers for terminal, 53 phonebook limit calls to, 122 PIN administrat
Index Standard IP, 33 activating, 34, 35 definition, 33 status air interface, 125 connection, 125 extended, 125 methods for signaling, 132 ongoing calls and data sessions, 49 viewing, 47 Streaming IP, 33 activating, 36 definition, 33 supplementary services supported, 9 using, 29 support contact information, 126 W waiting calls, 29, 74 web interface accessing, 41 browser settings, 42 definition, 41 navigating, 45 site map, 125 T telephone interface local numbers, 28 setting call type, 68 tools for setting
