EXPLORER 700 USER MANUAL Thrane & Thrane A/S • info@thrane.com • www.thrane.
TT-3720A EXPLORER™ 700 Document number: 98-122988-DraftB6 Release date: 26 April 2006 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. Copyright © 2006 Thrane & Thrane A/S. All rights reserved. Trademark Acknowledgements • EXPLORER is a trademark of Thrane & Thrane A/S. • Bluetooth is a registered trademark of Bluetooth SIG.
Safety Summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assume no liability for the customer's failure to comply with these requirements.
Antenna Safety Instructions FCC Caution Operation of the WLAN within the 5745~5825MHz frequency range is restricted to indoor environments. FCC Radiation Exposure statement Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC radiation exposure limits for an uncontrolled environment.
About the Manual About the Manual 3 Intended Readers This manual is a user manual for the EXPLORER™ 700. The readers of the manual include anyone who is using or intends to use the EXPLORER™ 700. No specific skills are required to operate the EXPLORER™ 700. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the EXPLORER™ 700 according to the guidelines in this manual.
Table of Contents Safety Summary ..............................................................................................iii Antenna Safety Instructions ............................................................................. iv About the Manual ............................................................................................. v Chapter 1 Introduction Welcome ...........................................................................................................1 In this chapter .
Table of Contents Connect menu ................................................................................................ 38 Calls menu ...................................................................................................... 38 Settings menu ................................................................................................ 39 Properties menu ............................................................................................. 42 Help desk ..........................
Table of Contents Additional interfaces .................................................................................... 76 Using the EXPLORER™ 700 antenna ............................................................... 76 Using a solar panel ......................................................................................... 77 Using the I/O interface .................................................................................... 78 Using the EXPLORER™ Bluetooth Handset charger .............
Table of Contents Power up behavior .......................................................................................... 99 Setting the display backlight and contrast ......................................................100 Turning audio indicators on or off .................................................................100 Enabling activation of stealth mode ............................................................... 101 Setting up the interfaces .............................................
Table of Contents Alarm messages ............................................................................................ 146 Log files ......................................................................................................... 152 Appendix A Technical specifications In this appendix ............................................................................................. 153 General specifications ....................................................................................
Chapter 1 Introduction 1 Welcome Congratulations on the purchase of your EXPLORER™ 700! The EXPLORER™ 700 is a broadband mobile terminal with a detachable antenna, providing highspeed data and voice communication via satellite through the Broadband Global Area Network (BGAN). Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® or WLAN interface, point the antenna towards the BGAN satellite - and you are online.
Chapter 1: Introduction Applications include: • Internet browsing • Email • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services, and introduces the EXPLORER™ 700. It also gives an overview of the physical unit and its features and functions.
Chapter 1: Introduction The BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint).
Chapter 1: Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER™ 700 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your EXPLORER™ 700 and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet. • Using a Standard data connection, several users can share the data connection simultaneously.
Chapter 1: Introduction Features and interfaces of the EXPLORER™ 700 Features Simultaneous voice and data communication over BGAN Full duplex, single or multi-user, up to 492 kbps Support for streaming IP at 32, 64, 128, 256 kbps Seamless global coverage Standard LAN, WLAN, USB, ISDN, Bluetooth and Phone/Fax ports Integral DHCP/NAT wireless router Built-in web interface allowing you to manage your phone book, messages and calls, and customize the terminal to your specific needs 10-32 V DC i
Chapter 1: Introduction Overview of interfaces The EXPLORER™ 700 provides a number of interfaces for connection of various types of computers, fax devices and phones. Using the interfaces on page 47 describes how to use each of the available interfaces. Minimizing power consumption The EXPLORER™ 700 is designed for minimum power consumption. This means that functions that are not currently used will automatically go into a “sleep mode” to minimize the power consumption.
Chapter 1: Introduction Your EXPLORER™ 700 terminal Overview The EXPLORER™ 700 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport Lock BGAN Antenna Compass Display and Keypad EXPLORER™ Bluetooth Handset Connector Panel Battery Display and keypad The EXPLORER™ 700 has a display and a keypad for displaying status and for changing simple parameters.
Chapter 1: Introduction Light indicators The EXPLORER™ 700 has two light indicators next to the display: a green power indicator and a red message indicator. Green Power indicator The function of the green Power indicator at the bottom is as follows: Behavior of green indicator Meaning Short flash every 2 seconds The EXPLORER™ 700 is on. Steady light The battery is charging. Flashing rapidly A charging error has occurred. For further information, refer to the Troubleshooting Guide on page 137.
Chapter 1: Introduction User interfaces The keypad and display are used for pointing the antenna, for displaying status and for changing simple parameters. To obtain full access to all features and for ease-of-use, you should use a computer (a PC, Laptop or similar) and one of the following: • The web interface. A built-in web interface for easy configuration and daily use. The web interface is accessed from a computer connected to the EXPLORER™ 700, using an Internet browser.
Chapter 1: Introduction Matrix of services and communication interfaces The following table shows which services can be accessed from which interfaces, and which types of equipment can be used. Interface on the EXPLORER™ 700 Packet Switched Connection Circuit Switched Connection Service 3.
Chapter 2 Getting started 2 In this chapter This chapter describes: • what is included in the delivery, • how to insert and remove the battery and SIM card, and • how to start up the EXPLORER™ 700 and make the first call or data session.
Chapter 2: Getting started Opening the transport latch The EXPLORER™ 700 has a transport latch, securing the transceiver and antenna during transport. Open the latch as shown. You can now flip up the antenna module and access the keypad and connectors on the EXPLORER™ 700.
Chapter 2: Getting started Detaching the antenna You have two options for using the EXPLORER™ 700 antenna: • Attached. You can go through the pointing process with the antenna and transceiver attached as one unit. This means you have to move the entire terminal in order to point the antenna towards the BGAN satellite. If you choose this option, make sure you connect all cables including the short antenna cable, and enter the PIN code, before pointing the antenna.
Chapter 2: Getting started Inserting the SIM card The EXPLORER™ 700 is delivered with the battery separated from the terminal. If the battery is already inserted, remove it as described in Removing the battery on page 16. There are two SIM slots in the EXPLORER™ 700, marked USIM #1 and USIM #2. USIM #2 is reserved for future use. The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: 1. First press the eject button at the SIM slot marked USIM #1 to release the SIM card holder.
Chapter 2: Getting started Removing the battery To remove the battery, do as follows: 1. If the transceiver and antenna are attached, open the transport latch and flip up the antenna module. Then gently lift the transceiver out of the antenna frame. 2. Open the battery latches as shown. 3. Remove the battery.
Chapter 2: Getting started Removing the SIM card To remove the SIM card, first remove the battery as described in Removing the battery on page 16. Note When the SIM card is removed, you cannot use the display menu system nor make calls or start data sessions. Only emergency calls are allowed, and only if permitted by the network. However, if you have an administrator user name and password, you can upload software using the web interface. For further information, see Uploading software on page 122.
Chapter 2: Getting started Connecting cables After inserting SIM card and battery, connect all relevant cables. Important If you are using the transceiver with the antenna attached, connect the cables before making the final adjustment of the antenna position. Otherwise you may accidently move the antenna when you connect the cables. Connectors The connector panel is placed on the side of the EXPLORER™ 700 and has the following connectors: • 1 DC power input connector for connection to10-32 V DC.
Chapter 2: Getting started Before connecting to power You can connect to external power or use the battery delivered with your EXPLORER™ 700. Refer to Power input on page 155 for specifications and pin-out for the DC power input. If you are connecting to a 100-240 V AC electrical outlet, use the AC/DC adapter included with your EXPLORER™ 700. Alternatively, you may connect to 12/24 V DC in a car., or to a solar panel.
Chapter 2: Getting started Powering the EXPLORER™ 700 Automatic power up The default behavior of the EXPLORER™ 700 is to power up automatically when you connect the power cable. If you wish, you can change this power up mode, so that the EXPLORER™ 700 is only powered if the power button is pressed. For further information on power up mode, see Setting the power up mode on page 40 or Power up behavior on page 99.
Chapter 2: Getting started Options for the start-up procedure Overview of the start-up options You have different options for the start-up procedure. Each of these options are briefly described in this section. For information on how to enter PIN and point the antenna, see the subsequent sections. The following drawing shows the options available after power on.
Chapter 2: Getting started “Full” procedure (1) After power on, enter the PIN and then point the antenna. In this mode you have full access to the EXPLORER™ 700, that is you can use the menu system and communicate on the BGAN network. The display will show READY when the menu system is not activated. “Off-line” procedure (2) After power on, enter the PIN, but cancel pointing. In this mode you can use the menu system, but are not able to communicate on the BGAN network.
Chapter 2: Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER™ 700, unless the use of PINs is disabled e.g. from the BGAN LaunchPad. The first time you are asked for a PIN, you can choose to cancel (press C). If you cancel, you are asked again after pointing is completed. At that point you must enter the PIN to be able to continue. Entering the PIN To enter the PIN using the display and keypad, do as follows: 1. When you are asked for a PIN, press OK. 2.
Chapter 2: Getting started Pointing the antenna The importance of pointing In order to obtain the best possible signal at the lowest possible cost, it is important that the EXPLORER™ 700 antenna is pointed correctly towards the satellite. The antenna must have a clear line of sight to the satellite without any obstacles blocking the signal, and the pointing direction of the antenna should be as accurate as possible.
Chapter 2: Getting started Required signal strength As a rule of thumb, the signal strength should typically be 45 dBHz or more for the EXPLORER™ 700 to be able to establish a call or data session. However, the required signal strength can vary depending on a number of factors, such as weather conditions and location. Do not block the antenna signal with your hands Important When pointing the antenna, do not touch the front of the antenna module.
Chapter 2: Getting started Pointing the antenna towards the satellite You can use the EXPLORER™ 700 with the antenna attached to the transceiver, or you can detach the antenna from the transceiver and use it as a separate antenna unit. For further information, see Using the EXPLORER™ 700 antenna on page 76. To help you obtain the best possible signal strength, the EXPLORER™ 700 uses a pointing sound from both antenna and transceiver to indicate the signal strength during pointing.
Chapter 2: Getting started 4. When you have the highest signal strength you can obtain, press OK on the keypad. The EXPLORER™ 700 now tries to establish a connection to the BGAN network. The display shows the progress as follows: • SEARCHING: The EXPLORER™ 700 searches for the network operator. Note that the search procedure can be very short, so you may not see this text. • REGISTERING: The EXPLORER™ 700 is registering itself on the network.
Chapter 2: Getting started Making the first call Introduction After connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call with the EXPLORER™ 700 on page 57. Making a call from the EXPLORER™ 700 Your phone must be connected to the relevant interface.
Chapter 2: Getting started Making a call from one EXPLORER™ 700 to another EXPLORER™ 700 To make a call from a phone connected to one EXPLORER™ 700 to a phone connected to another EXPLORER™ 700, dial 00 870 . Receiving a call To be able to receive a call, the phone must be connected to the correct interface of the EXPLORER™ 700 (Phone/Fax, ISDN or Bluetooth). To be able to receive a call with a Bluetooth handset, the handset must be paired with the EXPLORER™ 700.
Chapter 2: Getting started Making the first data connection (LAN) Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows® XP): 1. From the Start menu, select Connect To > Show All Connections. 2. Double-click Local Area Connection and click Properties. 3.
Chapter 2: Getting started Connecting to the LAN interface Do as follows: 1. Connect the LAN cable to the network interface of your computer. A suitable cable is provided with your EXPLORER™ 700. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER™ 700. 3. Start up and point the EXPLORER™ 700 as described earlier in this chapter. 4. Power on the computer. 5. When power up and pointing is completed, check the connection e.g. by starting your Internet Browser.
Chapter 3 Using the display and keypad 3 In this chapter This chapter describes how to use the built-in display menu system of the EXPLORER™ 700. It contains an overview of the entire menu system followed by a description of each menu. It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.
Chapter 3: Using the display and keypad • HELP DESK shows the phone number to the Airtime Provider, if available. For information on how to navigate in the menu system, see Navigating the display and keypad on page 36. Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER™ 700.
Chapter 3: Using the display and keypad Display during start-up Start-up sequence There are different options for the start-up procedure. The complete startup procedure is described in Chapter 2, Getting started. This section only describes the behavior of the display during normal startup. After power on you are asked for a PIN: When you press OK and enter PIN, the signal strength screen appears.
Chapter 3: Using the display and keypad Display symbols Apart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol. Symbol Explanation The battery charge level. When the level is too low (below 10%) the icon flashes. Recharge the battery as soon as possible. If no battery is inserted, the symbol is not shown in the display. The battery is charging. The signal strength.
Chapter 3: Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system. Note In low temperatures the display may respond slowly when a key is pressed. At temperatures close to -25°C/-13°F the display may even turn black for a moment, e.g. when you are scrolling through a menu. After 1-2 seconds with no keypad activity the display will be readable again.
Chapter 3: Using the display and keypad Display text When you have not entered the menu system, the Main screen shows the currently most important information. Refer to Dynamic information in the display on page 45. CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation. The menus The following sections describe each of the menus in the menu system.
Chapter 3: Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission. The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu, and can be started and stopped using the keypad. Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface. For information on Profiles, see Using Profiles on page 127.
Chapter 3: Using the display and keypad Settings menu Point now Important This function will interrupt any ongoing calls or sessions! If you need to repoint the antenna after the first pointing process, select SETTINGS > POINT NOW. This will bring you to the Pointing screen, described in Pointing the antenna on page 24. Setting the display backlight To adjust the backlight of the display, select SETTINGS > DISPLAY > BACKLIGHT. From this menu you can set the backlight of the display.
Chapter 3: Using the display and keypad Enabling or disabling interfaces Each interface (except USB) can be disabled to minimize the power consumption. Specially if the EXPLORER™ 700 is battery powered, it is a good idea to disable unused interfaces. To turn an interface on or off, select SETTINGS > INTERFACES and select one of the following interfaces: • PHONE/FAX • BLUETOOTH • LAN • ISDN • WLAN Then select ON or OFF.
Chapter 3: Using the display and keypad Restoring settings You can restore default values for the settings in the SETTINGS menu, except the contrast setting. The following settings are restored: • Backlight • Audio indicators • Stealth mode • Interfaces enabled • Power up mode Note that all other settings are left unchanged. To restore settings, select SETTINGS > RESTORE SETTINGS. Then press OK.
Chapter 3: Using the display and keypad Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER™ 700. The devices are listed with their Bluetooth names. The devices in this list can communicate with the EXPLORER™ 700 without any further setup. To view the list of known Bluetooth devices, select PROPERTIES > BLUETOOTH DEVICES. To see details on a specific Bluetooth device, select the device in the list and press OK.
Chapter 3: Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER™ 700 such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers. To view the properties, select PROPERTIES > TERMINAL and select one of the following options: • IP ADDRESS to see the IP address of the EXPLORER™ 700. This IP address is used to access the web interface of the EXPLORER™ 700.
Chapter 3: Using the display and keypad Alarm list If an error is present in the system, an alarm will be issued. For information on how new alarms are presented, see Display of alarm messages on page 146. You can always view the list of currently active alarms by entering the menu system and selecting PROPERTIES > ALARM LIST. In the alarm list, the alarms are listed with their ID numbers. To see the name and time stamp of the alarm, press OK. Use S and T to scroll through the name, ID and time stamp.
Chapter 3: Using the display and keypad Dynamic information in the display Types of display information Text in the display can be: • Information of received messages. • Alarms. • Status information. • Request for action. Received messages When messages arrive in your EXPLORER™ 700, the display indicates the number of new messages that have arrived, and the red message indicator is flashing. The messages can be SMS messages or notification of voice mail.
Chapter 3: Using the display and keypad Status information Status information in the display is normally shown in the lower line of the Main screen. Examples of status information are: READY, REGISTERING and DATA ACTIVE. Displaying ongoing transmission When a call or data session is in progress, the display shows DATA ACTIVE in the Main screen.
Chapter 4 Using the interfaces 4 In this chapter This chapter describes how to use the interfaces of the EXPLORER™ 700. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the data interfaces in Chapter 5, Using the web interface.
Chapter 4: Using the interfaces Services and interfaces A variety of services can be accessed from different interfaces on the EXPLORER™ 700. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the EXPLORER™ 700 Packet Switched Connection Circuit Switched Connection Service 3.
Chapter 4: Using the interfaces Enabling or disabling an interface Overview By default, all interfaces are enabled. However, you can disable the LAN interface, the ISDN interface, the WLAN interface, the Bluetooth interface and/or the Phone/Fax interface in order to minimize the power consumption. Note The USB interface cannot be disabled; it is always enabled. Using display and keypad To enable or disable an interface using the display and keypad, do as follows: 1. Enter the menu system.
Chapter 4: Using the interfaces Bluetooth pairing What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device.
Chapter 4: Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Standard Voice connection or a 3.1 kHz Audio connection. In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone/Fax, ISDN or Bluetooth interface. When connecting a fax or a modem you must use 3.1 kHz Audio.
Chapter 4: Using the interfaces Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from a Bluetooth handset. Note This will not change the default call type, only the type used for the ongoing call. Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers.
Chapter 4: Using the interfaces Connecting an analog phone or a fax machine Before connecting to the Phone/Fax interface To connect a phone or a fax machine to one of the Phone/Fax connectors, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone interface, 2-port on page 156. Connecting to the Phone/Fax interface Do as follows: 1. Connect the cable to your phone or fax machine. 2.
Chapter 4: Using the interfaces Connecting an ISDN phone or a G4 fax machine Before connecting to the ISDN interface To connect a phone or a fax machine to one of the ISDN connectors, you need an ISDN cable with an ISDN connector. For specifications and pin-out, refer to ISDN interface, 2-port on page 157. Connecting to the ISDN interface The ISDN interface supports connection of up to 8 devices per ISDN interface.
Chapter 4: Using the interfaces Connecting a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER™ 700, you first have to pair the two devices. For information on pairing devices, see Bluetooth pairing on page 50. The Bluetooth handset must be placed within a maximum distance of 100 m from the EXPLORER™ 700. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment.
Chapter 4: Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER™ 700, you can use it to enter the PIN at start up, as an alternative to the keypad. When the EXPLORER™ 700 is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. in your phone. You simply dial the PIN the same way you would dial a phone number: • For an analog or ISDN phone, take the phone off hook and dial followed by #.
Chapter 4: Using the interfaces Making or receiving a phone call with the EXPLORER™ 700 Analog phone, ISDN phone or Bluetooth handset First connect your phone to the relevant interface. For further information, see Before connecting to the Phone/Fax interface on page 53, Before connecting to the ISDN interface on page 54, or, for the Bluetooth handset, Pairing devices in which you can enter a passkey on page 50.
Chapter 4: Using the interfaces Making a call to the EXPLORER™ 700 To make a call to a phone connected to the EXPLORER™ 700, dial +870 • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries. • Mobile subscriber number. If the mobile subscriber numbers are available on the SIM card, you can look them up using the display menu system or the web interface.
Chapter 4: Using the interfaces Number Function 0200 followed by # or off-hook key Local call broadcast to all Bluetooth handsets. All connected Bluetooth handsets will ring. The first handset that answers, takes the call. 0 followed by one of the numbers 201-207 and # or off-hook key Local call to Bluetooth handset. 0300 followed by # or off-hook key Local call broadcast to both analog phones. 0 followed by one of the numbers 301-302 and # or off-hook key Local call to analog phone.
Chapter 4: Using the interfaces You can look up the local Bluetooth phone numbers in the display or in the web interface as follows: • Display Enter the menu system and select PROPERTIES > BLUETOOTH DEVICES. The list shows all accepted Bluetooth devices with local number and Bluetooth name. • web interface Access the web interface and select SETTINGS > Interfaces > Bluetooth > Paired Devices. The paired voice devices are listed with their local phone numbers.
Chapter 4: Using the interfaces Handling waiting calls Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. During a call, if a second party attempts to make contact with you, you will hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time out period.
Chapter 4: Using the interfaces Transferring a call Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. When you receive a call, you can transfer this call to another phone or headset connected to the EXPLORER™ 700. To transfer the incoming call to another phone or headset, do as follows: 1. Press R 4 * #. The phone or headset with the local number you dialed starts to ring.
Chapter 4: Using the interfaces Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the EXPLORER™ 700.
Chapter 4: Using the interfaces Using a computer Choosing an interface for data connection The EXPLORER™ 700 has five types of interface for data connection: LAN, USB, ISDN, WLAN and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application.
Chapter 4: Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data. • Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.
Chapter 4: Using the interfaces Using the LAN interface Before connecting to the LAN interface The LAN interface on the EXPLORER™ 700 comprises two connectors. If the two LAN connectors are used simultaneously, the EXPLORER™ 700 should be in Router mode. Refer to Configuring the LAN interface on page 107. To connect to the LAN (Local Area Network) interface, use a shielded cable mounted with an RJ-45 connector. For specifications, refer to LAN interface, 2-port on page 158.
Chapter 4: Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface. For information on configuration, see Configuring the LAN interface on page 107. To connect to the LAN interface, do as follows: 1. Connect the LAN cable to the network interface of your computer. A suitable cable is provided with your EXPLORER™ 700. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER™ 700.
Chapter 4: Using the interfaces Using the WLAN interface Before connecting The computer should be placed within a maximum distance of 100 m from the EXPLORER™ 700. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment. In an office environment, you should be able to establish a connection across the adjoining 2-3 rooms. Connecting to the WLAN interface This section does not describe configuration of the WLAN interface.
Chapter 4: Using the interfaces Using the USB interface Before connecting to the USB interface To connect to the USB (Universal Serial Bus) interface, use a USB cable mounted with a USB type B connector. A suitable cable is provided with your EXPLORER™ 700. For specifications, refer to USB interface on page 159.
Chapter 4: Using the interfaces When you finish the wizard, the Thrane & Thrane EXPLORER™ USB driver is installed. 13. Create a dial-up connection as described in Using 64 kbps UDI (ISDN) through the USB interface on page 70. Connecting to the USB interface This section does not describe configuration of the USB interface. For information on configuration, see Configuring the USB interface on page 105.
Chapter 4: Using the interfaces The necessary setup is very limited, so you can very quickly establish a live connection. Note however, that you are charged for the time you are connected (per minute rate). Do as follows: 1. Make sure 64 kbps UDI is included in your subscription. 2. From your Airtime Provider, acquire the ISP phone number, User name and Password to access the 64 kbps UDI service. 3.
Chapter 4: Using the interfaces Using a computer with ISDN Before connecting The ISDN interface on the EXPLORER™ 700 comprises two connectors and supports connection of up to 8 devices simultaneously. However, the Core network presently only supports one 64 kbps ISDN channel per subscription. To connect to the ISDN interface, use an ISDN cable with an ISDN connector. For specifications, refer to ISDN interface, 2-port on page 157.
Chapter 4: Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER™ 700 supports various Bluetooth profiles. Remember to activate/install the profile(s) you are going to use on your computer. For a list of supported Bluetooth profiles, see Bluetooth interface on page 161. The computer should be placed within a maximum distance of 100 m from the EXPLORER™ 700.
Chapter 4: Using the interfaces Creating a dial-up connection Do as follows: Note The following description is for Windows XP. If you are using a different operating system, the procedure may be different. 1. Start up your computer and the EXPLORER™ 700. 2. Connect the USB cable between your computer and the USB connector on your EXPLORER™ 700, or place your paired Bluetooth computer close to the EXPLORER™ 700. For information on Bluetooth, see Using a computer with Bluetooth on page 73. 3.
Chapter 4: Using the interfaces To find the number, access the web interface, select SETTINGS > Interfaces > USB (or Bluetooth) and locate the Profile CIDs section at the bottom of the window. For further information, see Configuring the USB interface on page 105 or Configuring the Bluetooth interface on page 113. 11. Click Next. 12. If you are using UDI, enter the User name and Password and click Next. If you are not using UDI, simply click Next without entering User name and Password.
Chapter 4: Using the interfaces Additional interfaces Using the EXPLORER™ 700 antenna Before connecting the antenna You can use the EXPLORER™ 700 with the antenna attached to the transceiver, or you can detach the antenna from the transceiver and use it as a separate antenna unit. If you are using the antenna attached to the transceiver, use the short antenna cable to connect antenna and transceiver.
Chapter 4: Using the interfaces Using a solar panel Before connecting The EXPLORER™ 700 battery must be inserted when a solar panel is used. When the solar panel is connected, it will supply the power to charge the battery of the EXPLORER™ 700. To connect to the solar panel interface, use a suitable cable matching the output power of your solar panel. For specifications on the solar panel interface, refer to Solar panel interface on page 165. Connecting a solar panel Do as follows: 1.
Chapter 4: Using the interfaces Using the I/O interface Before connecting The EXPLORER™ 700 has an Input/Output interface that can be used for control or signaling. One available function is: To implement a remote switch for switching on the EXPLORER™ 700, you can connect to I/O pin 1. For further information on the functions of the I/O interface, contact your distributor. For specifications on the I/O interface, refer to I/O interface on page 165. Connecting to the I/O interface Do as follows: 1.
Chapter 4: Using the interfaces Using the EXPLORER™ Bluetooth Handset charger Before connecting to the EXPLORER™ Bluetooth Handset charger interface If you are using an EXPLORER™ Bluetooth Handset, you can recharge the handset using the DC charger interface of the EXPLORER™ 700. Use the charger cable supplied with the EXPLORER™ Bluetooth Handset. For specifications on the charger interface, see EXPLORER™ Bluetooth Handset charger interface on page 164.
Chapter 5 Using the web interface 5 In this chapter This chapter describes how to use the web interface to operate, set up and configure the EXPLORER™ 700. Initial configuration of interfaces is described in the chapter Using the interfaces on page 47. Introduction The web interface What is the web interface? The web interface is a built-in web server in the EXPLORER™ 700, used for operating, setting up and configuring the EXPLORER™ 700. You can access the web interface from a standard Internet browser.
Chapter 5: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for a specific IP address only, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.
Chapter 5: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer, do as follows: 1. Connect your computer to the EXPLORER™ 700. For further information, see Using a computer on page 64. 2. Start up the EXPLORER™ 700. For further information, see Getting started on page 12. 3. Open your browser and enter the IP address of the EXPLORER™ 700. The standard IP address is 192.168.0.1.
Chapter 5: Using the web interface • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows battery status and signal strength. • The icon bar shows an icon for each interface that is enabled. It also shows icons for new SMS messages and for active alarms, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.
Chapter 5: Using the web interface Navigating the web interface • To expand a menu, click the menu in the navigation pane. • To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section. • To see the site map, click SITE MAP in the navigation pane. Click on items in the site map to go directly to the relevant location.
Chapter 5: Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER™ 700, and the web interface is accessed, you can enter the SIM PIN from the web interface. Until you enter the PIN in the Home window, you can only access the PROPERTIES window and upload software. Access to all other parts of the web interface requires a PIN. Type in the PIN and press OK. If you enter a wrong PIN 3 times you are asked for a PUK (PIN Unblocking Key).
Chapter 5: Using the web interface The Home window Overview The Home window of the web interface contains a “dashboard” for control and inspection of ongoing communication and for viewing properties of the EXPLORER™ 700. The NETWORK section shows the name of the Airtime Provider, if this information is available on the SIM card.
Chapter 5: Using the web interface Terminal properties The TERMINAL section of the Home window shows the following: • Status. The status of the EXPLORER™ 700. This field corresponds largely, but not completely, to the status information in the display. Examples of status information are: Ready, Registering and Data active. • Pointing. If you want to point the antenna, click the link Go to pointing mode. For further information, see Pointing using web interface on page 88. • Unit serial number.
Chapter 5: Using the web interface Pointing using web interface Instead of using the display for observing the signal strength you can view and accept the signal strength in the web interface. Do as follows: 1. From the TERMINAL section of the Home window in the web interface, click the link Go to pointing mode. The Pointing window opens, and the EXPLORER™ 700 enters pointing mode. Note At this point the EXPLORER™ 700 may make a sound. This sound is used for pointing the antenna.
Chapter 5: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from an analog or Bluetooth handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers. Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number.
Chapter 5: Using the web interface The phone book is divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page. Short dial The entry number in the phone book is the Short dial number. When making a call from the EXPLORER™ 700 you can use this number instead of dialing the entire phone number. Simply dial 0 followed by # or off-hook key.
Chapter 5: Using the web interface Using the Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane. The CALLS window contains information on usage for circuit switched connections. The listed information includes: • Time connected using Standard Voice and • time connected using 3.1 kHz Audio. Exporting the call log The EXPLORER™ 700 logs all calls and data sessions.
Chapter 5: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS window: • Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call. • Received calls shows the start time, calling phone number, duration and type (Standard or 3.1 kHz Audio) of each incoming call.
Chapter 5: Using the web interface Handling messages Sending an SMS message from the EXPLORER™ 700 To send an SMS message from the EXPLORER™ 700, do as follows: 1. Click MESSAGES from the left navigation pane. This window contains new incoming messages. 2. In the left navigation pane, click Write message. 3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages.
Chapter 5: Using the web interface You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 97. 6. Click Send. The message is now sent and moved to the Sent folder. Important If the EXPLORER™ 700 is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder.
Chapter 5: Using the web interface When the Write message window opens, type in the phone number of the new recipient and click Send. The EXPLORER™ 700 now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder. • Click Delete next to a message to delete it. • Click Delete all sent messages to delete all the messages. Sending an SMS message to the EXPLORER™ 700 You can send an SMS message to the EXPLORER™ 700 e.g.
Chapter 5: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: • Click Read to move it to your Inbox containing read messages. • Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 97.
Chapter 5: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message from the EXPLORER™ 700 on page 93. Do as follows: 1. Select MESSAGES > Message settings from the left navigation pane. 2.
Chapter 5: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. • To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane. • To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the window.
Chapter 5: Using the web interface Setting up the EXPLORER™ 700 Accessing the EXPLORER™ 700 settings Select SETTINGS from the left navigation pane. The SETTINGS window contains the local settings of the EXPLORER™ 700. The next sections describe these settings. Power up behavior Pointing at power up If the EXPLORER™ 700 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER™ 700 is powered.
Chapter 5: Using the web interface Setting the display backlight and contrast To set the display backlight and contrast, do as follows: 1. In the Backlight section of the SETTINGS window, set the timing. The Timed period is the period of time the light will stay on after the last key is pressed. 2. Set the level of the backlight with the Set level scroll bar. 3. In the Contrast section, click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature.
Chapter 5: Using the web interface Enabling activation of stealth mode In Stealth mode, the EXPLORER™ 700 operates with no sounds nor lights. However, it is still possible to operate the EXPLORER™ 700 and the display text is, in most cases, readable. Important Only enable activation of Stealth mode if you are going to use it. If Stealth mode is activated by mistake, it may be difficult to operate the EXPLORER™ 700. To enable the use of Stealth mode for the EXPLORER™ 700, do as follows: 1.
Chapter 5: Using the web interface Setting up the interfaces Enabling/disabling interfaces By default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface, the ISDN interface, the WLAN interface and/or the Phone/Fax interface in order to minimize power consumption. The icons in the Icon bar at the top of the web interface shows interfaces that are enabled. Clicking an icon brings you to the window where you can set up the interface or enable/disable it.
Chapter 5: Using the web interface Description of data settings Introduction There are several data parameters that can be set up in the web interface. This section gives an overview of these parameters. APN (Access Point Name) The APN is used by the EXPLORER™ 700 user to establish the connection to the required destination network. This means that the EXPLORER™ 700 must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider.
Chapter 5: Using the web interface NAT (Network Address Translation) NAT enables a local-area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic. The built-in NAT module in the EXPLORER™ 700 makes all necessary address translations between the local-area traffic and the external traffic.
Chapter 5: Using the web interface Configuring the USB interface Note The USB interface cannot be turned off; it is always on. For an explanation of each of the data settings, see Description of data settings on page 103. To configure the USB interface, do as follows: 1. Select SETTINGS > Interfaces > USB. 2. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static IP address, type in the address.
Chapter 5: Using the web interface 3. Select the source of the APN. There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: • Common. The APN is taken from the Common settings defined under SETTINGS > Interfaces > Common. Refer to Setting a common APN on page 120. • SIM default. The APN is taken from the SIM card. • Network assigned.
Chapter 5: Using the web interface Configuring the LAN interface For an explanation of each of the data settings, see Description of data settings on page 103. CAUTION! If you are connected using LAN while changing the settings below, your changes may affect your current connection. All LAN settings, except enabling/disabling the interface, also apply to the WLAN interface. To configure the LAN interface, do as follows: 1. Select SETTINGS > Interfaces > LAN. 2.
Chapter 5: Using the web interface 3. Under NAT, select whether the EXPLORER™ 700 should run in Router mode or in Modem mode. Router mode is recommended for most purposes. Select Router mode if one or more computers are connected using the LAN interface, and the EXPLORER™ 700 should act as a router. When Router mode is selected, the EXPLORER™ 700 uses the built-in NAT module for making the necessary address translations.
Chapter 5: Using the web interface 10. Select the Primary Profile. Select a Profile from the Primary scroll list. This Profile is used by the LAN interface as a first choice, when possible. There are 5 predefined Profiles: Standard, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps. Additionally, you can define your own custom Profiles.
Chapter 5: Using the web interface Configuring the WLAN interface Note that the settings from the LAN window, except Enabled/Disabled, also apply for the WLAN interface. See Configuring the LAN interface on page 107. To configure the WLAN interface, do as follows: 1. Select SETTINGS > Interfaces > WLAN. 2. Select whether the WLAN interface should be Enabled or Disabled. 3. Select the Country code for your present location.
Chapter 5: Using the web interface 4. Click Apply 5. Select the Channel number used for communication on the WLAN interface. 6. Next to Broadcast SSID, select Enabled or Disabled. If you select Enabled your WLAN access point is shown to other users. If you select Disabled your WLAN access point is hidden. 7. Type in the SSID. The SSID is a max. 32 character text identifying the wireless local area network. All wireless devices on a WLAN must use the same SSID in order to communicate with each other.
Chapter 5: Using the web interface 9. Select the Security standard. You may select one of the following encryption standards: • • • • • None WEP-40/64 WEP-104/128 WPA-TKIP WPA-2-AES 10. Select Hexadecimal or Text next to Key type. The encryption key must normally be a hexadecimal code. However, if you are using WPA or WPA-2 encryption you can choose to use a text string, which may be easier to memorize. 11.
Chapter 5: Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings, see Description of data settings on page 103. To configure the Bluetooth interface, do as follows: 1. Select SETTINGS > Interfaces > Bluetooth. 2. Under BLUETOOTH VOICE DEVICES, set the call type for incoming and outgoing calls. All paired voice devices are listed with their local phone numbers. Call types are described in more detail in Selecting the call type on page 51.
Chapter 5: Using the web interface 3. For data devices, the settings are listed under the Bluetooth profile that is used (Dial-up network or LAN). The next steps describe the settings available under a Bluetooth profile. 4. Under IP Header compression, select Enabled or Disabled. For information on Header Compression, see Header compression on page 103. 5. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static address, type in the address.
Chapter 5: Using the web interface Pairing Bluetooth devices from the web interface What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device.
Chapter 5: Using the web interface Pairing from your Bluetooth device For information on how to pair devices from your Bluetooth device, see Pairing devices in which you can enter a passkey on page 50. Pairing devices with a fixed passkey Some Bluetooth devices, such as headsets, do not provide the possibility to enter a passkey for connecting to another device. These devices have a fixed passkey which must be entered on the other device.
Chapter 5: Using the web interface As long as the Bluetooth device is in the list of Paired devices, you can always reconnect the device to the EXPLORER™ 700 without further setup. Viewing paired devices To see a list of devices that are paired with the EXPLORER™ 700, do as follows: 1. Access the web interface. Refer to The web interface on page 80. 2. Select SETTINGS > Interfaces > Bluetooth > Paired devices. The list shows all devices that are paired with the EXPLORER™ 700.
Chapter 5: Using the web interface Configuring the Phone/Fax settings Do as follows: 1. Select SETTINGS > Interfaces > Phone/Fax from the left navigation pane. 2. Select Enabled or Disabled to enable/disable the Phone/Fax interface. 3. Set the call type for incoming and outgoing calls. Call types are described in more detail in Selecting the call type on page 51. • For Incoming calls, you can check Standard or 3.1 kHz Audio or both.
Chapter 5: Using the web interface Configuring the ISDN interface To configure the ISDN interface, do as follows: 1. Select SETTINGS > Interfaces > ISDN. 2. Select whether the ISDN interface should be Enabled or Disabled. 3. Select whether the 38 V power output of the ISDN interface should be Enabled or Disabled. If the connected ISDN device is self-powered, you should disable 38 V power. 4. For each ISDN port, set the call type(s) for incoming calls. You can select Standard, 3.
Chapter 5: Using the web interface 6. For each ISDN port, set the call type for outgoing calls. • If you select Automatic, the call type will be determined by the calling device. • If you select Standard, all outgoing calls, except UDI/RDI, will use the call type Standard. If you make a 3.1 kHz Audio call it will be converted to a Standard call. UDI or RDI sessions will be not be influenced by this setting. • If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use the call type 3.
Chapter 5: Using the web interface Properties, software upload and alarm list Viewing the properties of the EXPLORER™ 700 To view the properties of the EXPLORER™ 700, select PROPERTIES from the left menu. The PROPERTIES window shows: • Local IP address. The local IP address of the EXPLORER™ 700. • IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 700. This is a unique number that identifies your EXPLORER™ 700. • SMS service center.
Chapter 5: Using the web interface Uploading software You can upload software to the EXPLORER™ 700 without entering the PIN. However, if the PIN is not entered, you must enter the Administration user name and password. To upload software to the EXPLORER™ 700, do as follows: 1. Acquire the new software version from Thrane & Thrane and save it on your computer. 2. In the web interface, select PROPERTIES from the left navigation pane. The Software version field shows the current software version. 3.
Chapter 5: Using the web interface Viewing the Alarm List When an alarm is issued, the web interface shows an alarm icon in the icon bar. To view the Alarm list, click the alarm icon from the icon bar at the top of the web interface or select Properties > Alarm list from the left navigation pane. The Alarm list window shows a detailed list of active alarms including the time of the first occurrence, ID and severity of the alarm message, number of occurrences and a short text describing the error.
Chapter 5: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. The next section explains how to change the user name and password. 3. Click Logon.
Chapter 5: Using the web interface Changing the administration password Do as follows: 1. After entering the Administration user name and password in the ADMINISTRATION window, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password twice. 4. Click Change. At the next logon the new password is required.
Chapter 5: Using the web interface Loading a configuration from a file 1. In the ADMINISTRATION window, under Configuration, click Load. 2. Click Browse... to browse to the file you want to import. Then click Open. 3. Click Load. The new configuration is now loaded into your EXPLORER™ 700. Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically.
Chapter 5: Using the web interface Using Profiles What is a Profile? A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether the connection is a Streaming connection or a Standard connection. You can select between a number of predefined Profiles or define your own Profiles for your data transmission.
Chapter 5: Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. To define a new Profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles. 2. In one of the User defined columns, fill in the top field with the name of your Profile. 3.
Chapter 5: Using the web interface 4. Type in the bit rates in kbps in the following rows: • • • • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this Profile. Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this Profile. Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this Profile. Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this Profile.
Chapter 5: Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template? A Traffic Flow Template (TFT) is a packet filter list allowing the Core network and the EXPLORER™ 700 to classify packets received from the external network into the proper PDP (Packet Data Protocol) context. A TFT consists of from one and up to eight packet filters, each identified by a unique packet filter identifier.
Chapter 5: Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates > Traffic flow filters. Then fill in the details for each traffic flow filter as described below. 2. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index. 3.
Chapter 5: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. Select HELP DESK from the left navigation pane. If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.
Chapter 6 Maintenance and troubleshooting 6 In this chapter This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signaling, Getting support Overview If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor. Airtime support If you need assistance from your Airtime Provider, please call the help desk.
Chapter 6: Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER™ 700, select PROPERTIES in the web interface or in the display menus and see Software information. Uploading software using the web interface You can upload software from the PROPERTIES > Upload window in the web interface.
Chapter 6: Maintenance and troubleshooting Accurate display of the battery capacity To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C30°C. A learning cycle is performed as follows: 1. Fully charge the battery. 2. Remove external power and fully discharge the battery: Use the EXPLORER™ 700 and/or leave it on until it turns off automatically.
Chapter 6: Maintenance and troubleshooting Options and accessories The following options and accessories are available from Thrane & Thrane: Item Number TT-3625A EXPLORER™ Bluetooth Handset + charger cable EXPLORER™ 2-wire phone + cable TT-3625B TT-3625A, Opt. 003 Desktop charger cradle for EXPLORER™ Bluetooth Handset + power supply TT-3686P EXPLORER™ 700 Battery Antenna cables, current rating: 2.5 A: 41.5 cm TT-3720A, Opt.937 10 m TT-3720A, Opt.942 30 m TT-3720A, Opt.945 60 m TT-3720A, Opt.
Chapter 6: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem The EXPLORER™ 700 cannot be switched on, or does not stay on when powered by the battery. Possible Cause Remedy The battery needs recharging. Recharge the battery. Check the battery indicator in the display. The battery is not inserted properly. Remove the battery and re-insert it.
Chapter 6: Maintenance and troubleshooting Problem The display shows INSERT SIM. Possible Cause Remedy The SIM card is not present. Remove the battery and insert the SIM card in the SIM slot according to the instructions in the section Inserting the SIM card on page 15. The SIM card is not inserted properly. Remove the SIM card and re-insert it according to the instructions in the section Inserting the SIM card on page 15. The SIM card is inserted in the wrong SIM slot.
Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy The display shows NOT REGISTERED. The EXPLORER™ 700 cannot register on the BGAN network. Check that your SIM card is valid for communication on the BGAN network. The EXPLORER™ 700 cannot obtain its position using GPS. There is no GPS signal, or the signal is weak. Check the GPS status in the display or the web interface.
Chapter 6: Maintenance and troubleshooting Problem The web interface cannot be accessed. A Phone/Fax connection cannot be established. Possible Cause Remedy The browser is configured to use a proxy server. For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN. You have entered a wrong IP address. Check the IP address and re-enter it.
Chapter 6: Maintenance and troubleshooting Problem An ISDN connection cannot be established Possible Cause The ISDN interface is disabled in the EXPLORER™ 700 Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > ISDN > ON, or by accessing the web interface and selecting SETTINGS > interfaces > ISDN > Enabled 98-122988-DraftB6 The cable is not properly connected. Connect the cable. You have connected to the LAN interface.
Chapter 6: Maintenance and troubleshooting Problem Possible Cause A Bluetooth handset connection cannot be established. The interface is disabled in the EXPLORER™ 700. Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > Enabled A LAN connection cannot be established. The Bluetooth handset is placed too far away from the EXPLORER™ 700.
Chapter 6: Maintenance and troubleshooting Problem A WLAN connection cannot be established Possible Cause The WLAN interface is disabled in the EXPLORER™ 700 Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > WLAN > ON, or by accessing the web interface and selecting SETTINGS > interfaces > WLAN > Enabled Your computer is placed too far away from the EXPLORER™ 700. Bring the computer closer to the EXPLORER™ 700.
Chapter 6: Maintenance and troubleshooting Problem A USB connection cannot be established. Possible Cause Remedy The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to USB interface on page 159. The dial-up connection is not created correctly. Refer to First time setup of USB on page 69. The Thrane & Thrane EXPLORER™ USB driver is not installed.
Chapter 6: Maintenance and troubleshooting Problem A Bluetooth data connection cannot be established. Possible Cause The interface is off in the EXPLORER™ 700. Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > Enabled. 98-122988-DraftB6 The computer is placed too far away from the EXPLORER™ 700. Bring the computer closer to the EXPLORER™ 700.
Chapter 6: Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs. The EXPLORER™ 700 has different means of status signaling, to help you find the cause of a problem: • Indicators. The function of the light indicators next to the display is described in Light indicators on page 9. • Alarm messages. • Log files. Alarm messages and log files are described in the following sections.
Chapter 6: Maintenance and troubleshooting List of alarms The following list explains the alarms that may show in the display and in the web interface of the EXPLORER™ 700. Note In the display and in the web interface the ID includes a hyphen followed by a controldigit at the end. This digit is used to make sure the ID is not misinterpreted when passed on, e.g. to service personnel. Make sure you include the entire number when contacting your distributor.
Chapter 6: Maintenance and troubleshooting ID Alarm Text Explanation 00281 to 00289 Ethernet Module Error The Ethernet interface on the EXPLORER™ 700 cannot be used. Contact your distributor. 00291 to 00299 Power Supply Error Power on/off, charging and/or LED control may be out of function. Contact your distributor. 00301 to 00309 GPS Module Error The GPS module is out of function. The EXPLORER™ 700 cannot obtain a valid GPS position. Contact your distributor.
Chapter 6: Maintenance and troubleshooting ID 01300 Alarm Text No GPS Fix Explanation Remedy The GPS receiver has not yet achieved position fix. Make sure the view to the GPS satellites is not blocked. To help the EXPLORER™ 700 obtain GPS fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. Note that in some cases it may take up to 10 minutes to obtain GPS fix.
Chapter 6: Maintenance and troubleshooting ID Alarm Text Explanation Remedy 01900 Temperature Too Low For Charging The temperature is too low for the battery charger to operate. If charging is needed, move the EXPLORER™ 700 to a warmer location. The temperature must be above 0°C/+32°F for the battery charger to operate. 02000 Satellite Signal Weak The signal from the satellite is weak. Check the line of sight to the satellite. Be aware that window glass may reduce the signal level.
Chapter 6: Maintenance and troubleshooting ID 02400 Alarm Text Invalid Battery Explanation Remedy The EXPLORER™ 700 is not able to detect the battery type. The EXPLORER™ 700 requires an original Thrane & Thrane battery. The reason may be one of the following: If you are already using an original Thrane & Thrane battery when you see this alarm, contact your distributor for support.
Chapter 6: Maintenance and troubleshooting Log files Note When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Help Desk. Then click Generate report. Alarm log The alarm log holds information of all alarms issued by the EXPLORER™ 700.
Appendix A Technical specifications A In this appendix This appendix contains technical specifications for the EXPLORER™ 700 and information on Conformity. General specifications The EXPLORER™ 700 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network. Item Specification Type EXPLORER™ 700, BGAN Class 1 Terminal Max.
Appendix A: Technical specifications Item Specification Robustness 0.5 m/1.64 ft drop on concrete (Operational, 95% survival) Supported web browsers (Other browsers may be supported as well, but only these have been tested.) Microsoft Internet Explorer 6.0 Mozilla Firefox 1.0 Apple Safari 2.0 a. Performance depends on a wide range of factors and actual usage. Battery Specifications Item Specification Battery type Lithium ion, rechargeable Voltage 11.1 V Capacity 4.
Appendix A: Technical specifications Power input Connector pin-out This drawing shows the pin-out for the DC power connector. + GND Specifications Item Specification DC input range +10 to +32 V DC Power consumptiona Standby mode 1.2 W (Typical) Transmit mode 18 W (Typical) During charging 60 W max. Connector type 2.5/5.5mm power jack, Switch craft RAPC 712 a. Performance depends on a wide range of factors and actual usage.
Appendix A: Technical specifications Phone interface, 2-port Connector pin-out The pin-out for the Phone connectors is as follows: RJ-11 Connector Pin Function 1 234 Female (Receptacle) 1 NC 2 Tip 3 Ring 4 NC Specifications Item Specification Number of connectors 2 Connector type RJ-11, female Impedance 180 Ω + 750 Ω/150nF Max. cable length 100 m/80 Ω Max.
Appendix A: Technical specifications ISDN interface, 2-port Connector pin-out The pin-out for the ISDN connectors is as follows: RJ-45 Connector Female (Receptacle) Pin Function 1 NC 2 NC 3 Rx+ 4 Tx+ 5 Tx- 6 Rx- 7 NC 8 NC Specifications Item Specification Number of connectors 2 Connector type RJ-45, female Max. number of units per interface 8 (Max. total power supplied: 1 W) Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max.
Appendix A: Technical specifications LAN interface, 2-port Connector pin-out The pin-out for the LAN connectors is as follows: RJ-45 Connector Female (Receptacle) Pin Function 1 Rx + 2 Rx - 3 Tx + 4 NC 5 NC 6 Tx - 7 NC 8 NC Specifications Item Specification Number of connectors 2 Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max.
Appendix A: Technical specifications USB interface Connector pin-out The pin-out for the USB connector is as follows: Type B Female (Receptacle) Pin Function 1 +5 V DC 2 D- 3 D+ 4 GND Specifications Item Specification Version 1.1 (Slave) Connector type B, female Max. data rate 12 Mbps Max. cable length 5 m/16.4 ft Max.
Appendix A: Technical specifications WLAN Access Point Specifications Item Specification Standard IEEE 802.11 a/b/g Antenna Dual space diversity antennas integrated in transceiver unit Frequencies 2.4 GHz (802.11b/g) or 5 GHz (802.11a) Max. coverage outdoora 100 m/328 ft Max. data ratea 54 Mbps a. Performance depends on a wide range of factors and actual usage.
Appendix A: Technical specifications Bluetooth interface Specifications Item Specification Version 1.2 Standard Power Class 1. The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator). Antenna Integrated in transceiver unit Physical media Frequency-Hopping Spread Spectrum RF Max. data rate 721 kbps + 57.6 kbps Frequency 2400 to 2483.5 MHz Max. coverage outdoora 100 m/328 ft Max.
Appendix A: Technical specifications Antenna interface on Transceiver Connector pin-out This drawing shows the antenna connector on the transceiver. Signal GND Specifications Item Specification Connector type TNC, female Max. cable length 100 m/328ft, single cable, 50 Ω Max. cable loss 1.4 Ω totala/20 dB @ 1.5 GHz Max. current rating for cables 2.5 A a. Note that this is the sum of the inner conductor resistance and the GND shield resistance.
Appendix A: Technical specifications Detachable antenna Connector pin-out This drawing shows the connector on the detachable antenna of the EXPLORER™ 700. Signal GND Specifications Item Specification Type Directional patch array, manually adjustable Polarization RHCP Connector type QN, female Frequencies Inmarsat Transmit Receive Bearer bandwidth 1626.5 to 1660.5 MHz 1525.0 to 1559.0 MHz 200 kHz GPS 1575.
Appendix A: Technical specifications EXPLORER™ Bluetooth Handset charger interface Connector pin-out This drawing shows the connector for the EXPLORER™ Bluetooth Handset charging interface. Pin 1, 6.4 V Pin 2, GND Pin 1 is the pin closest to the coding projection on the plastic insert. Specifications Item Specification Connector type Proprietary Output 6.
Appendix A: Technical specifications Solar panel interface Specifications Item Specification Connector type DC input connector (for pin-out, see Power input on page 155) Solar panel type 12 V unregulated solar panels, built-in Maximum Power Point Tracking for solar panel regulation. Max. open circuit voltage 32 V Max.
Appendix A: Technical specifications Serial number labels The following label is placed on the transceiver part of the EXPLORER™ 700. The following label is placed on the antenna part of the EXPLORER™ 700. “Xes” are replaced by the relevant numbers for the specific transceiver/antenna.
Appendix A: Technical specifications Conformity CE (R&TTE) The EXPLORER™ 700 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. WLAN: The WLAN interface is CE certified through the manufacturer of the WLAN card. Use of Bluetooth: Thrane & Thrane have sent notification to all countries in the EU for use of the Bluetooth interface. Individual license may be required in some countries outside the EU and USA.
Appendix A: Technical specifications REPLACE THIS PAGE IN THE PDF FILE WITH THE DECLARATION OF CONFORMITY 98-122988-DraftB6 168
Appendix B AT commands B In this appendix This appendix contains a list of AT Commands for the EXPLORER™ 700. Starting up an AT command session Set up your computer to use either the USB or Bluetooth interface. For further information, see Using the USB interface on page 69 or Using a computer with Bluetooth on page 73. Connect your computer to the USB or Bluetooth interface of the EXPLORER™ 700 and launch your terminal program.
Appendix B: AT commands List of supported AT commands Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing (command) ATQ Result code suppression ATS Set register ATT Select tone dialing (command) ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT&C Cir
Appendix B: AT commands Command Function AT+CBC Battery charge AT+CBST Select bearer service type AT+CCFC Call forwarding number and conditions AT+CCLK Clock AT+CCUG Closed user group AT+CCWA Call waiting AT+CCWE Call meter maximum event AT+CDIP Called line identification presentation AT+CEER Extended error report AT+CFCS Fast call setup conditions AT+CFUN Set phone functionality AT+CGACT PDP context activate or deactivate AT+CGATT PS attach or detach AT+CGCLASS GPRS mobile sta
Appendix B: AT commands Command Function AT+CGQMIN Quality of service profile (minimum acceptable) AT+CGQREQ Quality of service profile (requested) AT+CGREG GPRS network registration status AT+CGSMS Select service for MO SMS messages AT+CGSN Request product serial number identification AT+CGTFT Traffic flow template AT+CHLD Call related supplementary services AT+CHUP Hang-up call AT+CIMI Request International Mobile Subscriber Identity AT+CIND Indicator control AT+CLAC List all avail
Appendix B: AT commands Command Function AT+CMOD Call mode AT+CMSS Send message from storage AT+CNMI New message indication to TE AT+CNUM Subscriber number AT+COLP Connected line identification presentation AT+COPN Read operator names AT+COPS PLMN selection AT+CPAS Phone activity status AT+CPBF Find phone book entries AT+CPBR Read phone book entries AT+CPBS Select phone book memory storage AT+CPBW Write phone book entry AT+CPIN Enter PIN AT+CPLS Selection of preferred PLMN list
Appendix B: AT commands Command Function AT+CSIL Silence command AT+CSMS Select message service AT+CSQ Signal quality AT+CSSN Supplementary service notifications AT+CSTA Select type of address AT+CSTF Settings time format AT+CSVM Set voice mail number AT+CUSD Unstructured supplementary service data AT+CAAP Automatic answer for eMLPP Service AT+FCLASS Select mode AT+GCAP Request complete capabilities list AT+GCI Country of Installation AT+GMI Request manufacturer identification A
Appendix B: AT commands Command Function AT_ILOG Retrieve log file from the EXPLORER™ 700 AT_IMETER Call metering AT_INIS Network interface status AT_IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Temperature in the EXPLORER™ 700 AT_ITISDN ISDN Configuration AT_ITMSN Configuration of MSN numbers to an interface/call type AT_ITMSNLIST Return valid MSN numbers for the interfaces AT_
Glossary Glossary A APN Access Point Name. The Access Point Name is used by the EXPLORER™ 700 user to establish the connection to the required destination network. B BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. C CE Conformitée Européenne.
Glossary G Geostationary Placed in a fixed position relative to a point on the surface of the earth. GMPCS Global Mobile Personal Communications by Satellite. GMPCS is a personal communication system providing transnational, regional or global coverage from satellites. GMPCS-MoU A framework signed by Member States, GMPCS System Operators, Terminal Manufacturers and Service Providers.
Glossary M MAC Media Access Control address. A hardware address that uniquely identifies each node of a network. N NAT Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. NC Not Connected P Pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate.
Glossary S SAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. SDU Service Data Unit. Also known as a data packet. SIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. SSID Service Set IDentifier. An SSID is the name of a wireless local area network (WLAN).
Index Index Numerics B 2-wire interface connecting, 53 setting voice quality, 118 specifications, 156 64 kbps UDI using USB, 70 backlight in display, 39, 100 battery charging, 134 guidelines for use, 134 inserting, 15 removing, 16 specifications, 154 BGAN coverage, 3 services, 5 system overview, 4 Bluetooth devices pairing, 115 unpairing, 117 viewing list of paired, 117 Bluetooth handset charging interface, 79, 164 making a call, 57 Bluetooth interface connecting a computer, 73 setting up, 113 setting vo
Index clearing usage counter, 126 common network settings, 120 compliance, 167 configuration Bluetooth, 113 exporting to file, 125 import from file, 126 ISDN, 119 LAN, 107 USB, 105 WLAN, 110 conformity, 167 connectors Bluetooth handset charging, 164 I⁄O interface, 165 ISDN, 157 LAN, 158 overview, 18 Phone, 156 power, 155 USB, 159 contact information, 133 contrast in display, 39, 100 coverage Inmarsat BGAN system, 3 D dashboard, 86 data advanced configuration, 120 Profiles, 127 Traffic Flow Templates, 130
Index Inbox for SMS messages replying, forwarding or deleting, 96 indicators function, 9 interfaces turning on or off, 40, 49 interfaces and services combinations, 11 internal calls, 59 IP address, 43, 87, 121 ISDN interface connecting a computer, 72 connecting a phone or a fax, 54 setting call type, 119 setting up, 119 specifications, 157 ISDN using USB, 70 items included in delivery, 12 L LAN interface connecting, 66 setting up, 107 specifications, 158 LaunchPad, 47 LEDs function, 9 light and sound disa
Index PIN administration PIN, 124 entering in display, 23 entering in web interface, 85 entering with a phone, 56 pointing, 26 help, 24 position data, 24 repoint the antenna, 39 sound on/off, 39, 100 POTS interface connecting, 53 setting voice quality, 118 specifications, 156 power, 20 automatic, 40, 99 connecting, 19 specifications, 155 power up mode, 40, 99 Profiles for data transmission, 127 selecting for Bluetooth, 114 selecting for LAN, 107 selecting for USB, 105 properties view, 43, 87, 121 Proxy ser
Index stealth mode activating, 36 enabling, 40, 101 Streaming data, 65 activating, 38, 65 defining Profiles for, 127 support contact information, 133 T telephone interface connecting, 53 specifications, 156 total usage viewing, 87, 91 Traffic Flow Templates, 130 troubleshooting guide, 137 type number of EXPLORER™ 700 terminal, ii typography used in this manual, v W web interface accessing, 80 browser settings, 81 definition, 80 navigating, 84 wireless LAN interface connecting, 68 setting up, 110 specific
