EXPLORER 540 User & integrator’s manual
Document number: 98-148232-B Release date: 26 April 2016 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated.
Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.
Antenna safety instructions Antenna safety instructions 2 Use only manufacturer supplied antennas. Antenna minimum safe distance: 1 m Antenna gain Directional, with maximum gain of 11.25 dBi (with reference to isotropic). The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.
About this manual About this manual 3 Intended readers This manual is a user and integrator’s manual for the EXPLORER 540. The manual is intended for anyone who is using or intends to use the EXPLORER 540, including system integrators. No specific skills are required to operate the EXPLORER 540. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 540 according to the guidelines in this manual.
Table of contents Chapter 1 Introduction to EXPLORER 540 General description ......................................................................................................................... 1 Features and interfaces of the EXPLORER 540 ............................................................. 2 Your EXPLORER 540 terminal ................................................................................................... 3 BGAN services ............................................................
Table of contents To control data connections from web interface .....................................................42 To set up your data connection packages (BGAN M2M) .....................................43 Status information .........................................................................................................................45 The Control panel ..........................................................................................................................
Table of contents App. B Command reference SMS remote commands ............................................................................................................95 AT commands ..................................................................................................................................99 App. C BGAN non-M2M functions To control data connections from web interface (BGAN) ...............................108 To set up data connections ...........................................
Chapter 1 Introduction to EXPLORER 540 1 General description The EXPLORER 540 is a small and light BGAN M2M terminal. The durable casing and a dust and water resistant design makes the EXPLORER 540 the perfect choice for any kind of fixed outside installation. Depending on your airtime subscription, the EXPLORER 540 either operates as an M2M (machine-to-machine) terminal or as a standard class 2 terminal.
Chapter 1: Introduction to EXPLORER 540 Features and interfaces of the EXPLORER 540 Features M2M or standard class 2, depending on airtime subscription (SIM card) Automatic installation function Standard data up to 464/448 kbps (download/upload) Remote management SMS for remote management Power save functions with various “wake on” methods (timer or input pin) Software upgrade and file transfer over-the-air Connectivity “watchdog” function (Link monitoring) Automatic context activation
Chapter 1: Introduction to EXPLORER 540 Approvals/certificates Country Approval / certificate EU CE US FCC Canada IC Australia / New Zealand RCM Russia Type approval certificate in the field of communications Japan Radio Law International GMPCS International C1D2 International Inmarsat Class 2 Type Approved and BGAN M2M Certified Your EXPLORER 540 terminal EXPLORER 540 overview The EXPLORER 540 is a small, compact unit comprising transceiver and antenna in one unit.
Chapter 1: Introduction to EXPLORER 540 User interfaces The web interface is a built-in web interface for easy configuration. The web interface is accessed from a computer connected to the EXPLORER 540, using an Internet browser. No installation of software is needed on the computer. For further information on the web interface, see The web interface on page 39. With AT commands you can configure and control the EXPLORER 540 from a computer using a Telnet session, or from connected equipment, e.g.
Chapter 1: Introduction to EXPLORER 540 BGAN services The Inmarsat BGAN services are based on the BGAN I4 geostationary satellites and the Alphasat satellite. The map below shows the coverage area. Note The services available depend on the SIM card installed in the EXPLORER 540. You can have A BGAN M2M subscription or a standard class 2 subscription. BGAN M2M services BGAN M2M gives you a data connection to remote equipment and applications.
Chapter 1: Introduction to EXPLORER 540 • Premium voice 3.1 kHz audio 64 kbps Additionally: • SMS for remote management For details about non-M2M functions, see BGAN non-M2M functions on page 108. System overview Power supply and additional equipment There is one LAN interface and one DC power input on the EXPLORER 540. Note The EXPLORER 540 works as a Powered Device (PD), that is it may be powered by PoE, but it does not supply PoE.
Chapter 2 To get started 2 This chapter describes: • To unpack the EXPLORER 540 • SIM card • Cable connections • Fixed installation of the EXPLORER 540 • To power the EXPLORER 540 • Installation process • To access the web interface • M2M application examples To unpack the EXPLORER 540 Initial inspection Inspect the shipping carton immediately upon receipt for evidence of damage during transport.
Chapter 2: To get started What’s in the delivery The following items are included in the delivery: • EXPLORER 540 terminal • Pole mount kit • 2 Cable glands and 1 Blind plug • Torx bit for mounting/dismounting the cover for the interface enclosure • Installation guide SIM card The SIM card determines whether the terminal operates as an M2M terminal or a standard BGAN class 2 terminal.
Chapter 2: To get started Cable connections There are no external connectors on the EXPLORER 540. All cable connections on the EXPLORER 540 are made during installation. Remove the small cover at the back of the terminal and connect the cables to the relevant terminals or connectors. Two cable glands with gaskets are provided for the cables. USB See Interfaces specifications on page 90 for specifications and pin-out for the interfaces. See the section below for instructions specific to the DC input.
Chapter 2: To get started 2. Insert the positive wire into the terminal marked 1-DCIN+ in the DC terminal block and tighten the screw. 3. Insert the negative wire into the terminal marked 2-DCIN- in the DC terminal block and tighten the screw. 4. If the DC cable is shielded, insert the end of the shield into the terminal marked 3-GND in the DC terminal block and tighten the screw. 5. Tighten the cable gland.
Chapter 2: To get started Installation process Physical installation See also the supplied Installation guide. A pole mount kit is included in the delivery. To mount the EXPLORER 540 on a pole, do as follows: 1. Attach the base of the pole mount bracket to the EXPLORER 540 using the included Hex L key on the 4 screws. Caution! Max. length of the screws is 9 mm! Longer screws can damage the EXPLORER 540. 2. Unscrew two of the long screws from the pole mount kit to leave one side open for the pole. 3.
Chapter 2: To get started Installation process for satellite operation Note Normally you are not required to enter a PIN code for the BGAN service, because the SIM PIN is either disabled or set up for automatic validation. However, if the PIN is enabled and not set up for auto validation, you have to enter the PIN before you can access the BGAN network. For details, see To enter the SIM PIN in the web interface on page 74.
Chapter 2: To get started 6. The EXPLORER 540 is now ready for use. For details on how to access the EXPLORER 540 from a remote location, see To access the terminal from a remote location on page 20. After successful installation, the EXPLORER 540 will automatically register on the BGAN network at every power-up and, if automatic activation is enabled, establish a data connection again. This is also the case following one of the “wake-on” actions after power save.
Chapter 2: To get started To access the web interface You can use the built-in web interface for configuration and operation of the EXPLORER 540. To access the web interface, do as follows: 1. Start up the terminal. 2. Connect your computer to the LAN interface of the terminal. If the terminal is already installed in your system, you must connect via a router or switch, because there is only one LAN interface on the EXPLORER 540. 3.
Chapter 2: To get started M2M application examples When an M2M SIM card is installed, the EXPLORER 540 uses the BGAN M2M service (see BGAN M2M services on page 5). If a PoE switch is not included in the connected M2M equipment, you must provide power either through the LAN interface with a PoE injector or a PoE switch connected, or from a battery connected to the DC input. The following sections show examples.
Chapter 2: To get started Separate battery supply Another example is the scenario below, where power is supplied from a separate battery connected to the DC input of the EXPLORER 540. This solution may be used e.g. if you want to limit the power consumption, or if a PoE source is not available. For specifications and pinout for the DC input on the EXPLORER 540, see DC power input (X4) on page 91. For installation instructions, see the supplied EXPLORER 540 Installation guide.
Chapter 2: To get started I/O pins The EXPLORER 540 has 3 I/O pins, two assigned pins and 1 general purpose pin. • Request wake up (input) • Terminal ready (output) • Control/Status input/output The Control/Status input/output can be configured (input/output and high/low) using the web interface, and with AT commands you can control or read the status of the pin. For details on the I/O pins, see I/O pins (Settings) on page 72 and I/O connector (X5) on page 91.
Chapter 3 Operation 3 This chapter describes operation and basic setup, primarily for M2M use. For information on configuration with the web interface, see Configuration with web interface on page 38.
Chapter 3: Operation Remote control: • SMS commands: You can use SMS commands e.g. to start and stop your data connection and send and receive AT commands to and from the terminal. See Remote access with SMS on page 20. • AT commands: When a data connection is established you can control the EXPLORER 540 with AT commands over the BGAN satellite network. See To access the terminal from a remote location on page 20 and To access the terminal using AT commands on page 19.
Chapter 3: Operation 4. When the connection is established, type in your AT commands. Note that you have to enter the administrator password with the AT_ICLCK command. See Security setup on page 27. To access the terminal from a remote location Remote access with SMS Important By default, any phone number can access the EXPLORER 540 with an SMS, if they have the phone number of the terminal and the remote SMS password.
Chapter 3: Operation Note The following examples use the default remote SMS password, which is remote. the password may be different in your EXPLORER 540.
Chapter 3: Operation CLEAR: Delete SMS messages in the EXPLORER 540 The text in the CLEAR SMS must have the following format: CLEAR SMS Example: To delete all SMS messages from the EXPLORER 540, send an SMS to the terminal with the text: CLEAR 4 SMS remote Response: No response is sent for this command.
Chapter 3: Operation WATCHDOG: Request or modify watchdog settings The text in the WATCHDOG SMS must have the following format: WATCHDOG Example: WATCHDOG 2 100.100.100.130 100.100.100.110 200.247.237.254 0 20 1 remote In this example, Link monitoring is set up as follows: 2: Set watchdog parameters 100.100.100.130: Primary IP address 100.100.100.110: Secondary IP address 200.247.237.
Chapter 3: Operation ATCO: Send AT commands to the EXPLORER 540 The text in the ATCO SMS must have the following format: ATCO Example: To command the EXPLORER 540 to download new software from the default FTP server via the default APN and upgrade to the new version immediately, send an SMS with the text: ATCO 2 remote _IGETFW=1 Response: You receive a response with the result of the action.
Chapter 3: Operation Remote access to the web interface Note When using remote access, the web interface may take a long time to load the pages, because the Internet connection may be slow. There are two methods of getting remote access to the web interface: • Using the AT command _IREMWEB, e.g. sent in an SMS (ATCO command) • Using an EXPLORER 540 that is pre-configured with trusted IP addresses The following sections describe these two methods.
Chapter 3: Operation You should now be connected to the built-in web interface of the terminal. Note Access to the EXPLORER 540 web interface is restricted with a password. See Security setup on page 27 and Passwords on page 62. To get remote access to the web interface from a trusted IP address (preconfigured) Note This method requires that you initially have local access to the EXPLORER 540. If not, use the _IREMWEB command described in the previous section. 1.
Chapter 3: Operation Security setup Important By default any phone number can access the EXPLORER 540 with an SMS! To protect against unauthorized access, change the remote SMS password and make a list of trusted phone numbers. See To set up remote access with SMS on page 69 and To set up the security with AT commands below. Overview of security measures Since the EXPLORER 540 is most likely placed in remote areas without direct supervision, it is important to protect it against unauthorized access.
Chapter 3: Operation 3. Set new password for remote SMS: AT_ICPWD=RS,, Note The password cannot contain spaces, e.g. “new pw” is not accepted, whereas “new_pw” is accepted. Example: AT_ICPWD=RS,remote,mysmspwd When you get an OK reply the password for remote SMS access is set to the new password (mysmspwd in the example). 4.
Chapter 3: Operation • Trusted phone numbers for SMS control: To set up remote access with SMS on page 69 • MAC filtering: To manage connected devices (Traffic control) on page 54 • SIM personalization: Auto SIM PIN validation on page 64 and SIM lock on page 65 • Disable Reset button: Reset button on page 73.
Chapter 3: Operation PPPoE (Point-to-Point Protocol over Ethernet) To configure the connected equipment for PPPoE How to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the user name and password in your equipment in order to make PPPoE work with the terminal The user name and password can be left blank (or insert user name: void and password: void).
Chapter 3: Operation Power-saving There are two methods to save power in the EXPLORER 540. • Sleep mode • Power save mode Sleep mode When in sleep mode the terminal is registered, attached and capable of exchanging data between the LAN and the BGAN satellite interface. The system enters sleep mode whenever possible, i.e. if it is not active and not in power save mode. Power save mode In Power save mode, the terminal deregisters and gracefully closes down the terminal to save power.
Chapter 3: Operation For configuration with AT commands, use the AT command _IPWSAVSCHD as follows: 1. Set the idle time before power save: AT_IPWSAVSCHD=, Example: AT_IPWSAVSCHD=IDLE_TRG,15 In this example, the power save mode is idle time (IDLE_TRIG), and the idle time before the terminal enters power save mode is 15 minutes. Important Remember to configure minimum one of the wake up functions described below - otherwise the EXPLORER 540 will not be able to enter power save mode.
Chapter 3: Operation Remote software upgrade User initiated software upgrade You can initiate a remote software upgrade with an AT command, either from the command interface or encapsulated in an SMS (ATCO command). _IGETFW tells the terminal to get software from an FTP server and either upgrade the terminal software or download the software file to the terminal for later upgrade. Note FTP server: With M2M subscription you can use Inmarsat’s M2M FUP server (default FTP server for software upgrade).
Chapter 3: Operation 4. If you have selected Immediate update (_IGETFW=1), the terminal updates the system, reboots, installs the update and verifies the online connection. 5. When the software upgrade is successfully completed you get an AT or SMS command response with the message Complete. Example:_IUPDFW: 0, Complete For configuration with the web interface, see To update software on page 60.
Chapter 3: Operation In this example. the terminal will look for a file named config.txt in the local directory (/) in the terminal, and send the file to the directory ftpdirectory on the FTP server named ftp.myftpserver.com. The user name ftp-username and password ftp-password give access to the FTP server. The default APN is used (APN info is left out). 3. You get a response command that the file was transferred successfully.
Chapter 3: Operation Log file(s) Using AT commands, you can command the EXPLORER 540 to send the following log files to an FTP server: • Diagnostics report: diagreport.tar.gz. A report containing useful information for troubleshooting (includes the logs below as well as other information). • Event log: event.csv. A log of events that are signalled to the user. • System log: syslog.log. A log of internal events in the EXPLORER 540. • AT command log: at_log.txt.
Chapter 3: Operation • I/O pin 2 (Terminal ready output). If you connect to this pin you can get information on whether or not the terminal is ready to communicate with connected equipment. See Power save (Settings) on page 71 and I/O connector (X5) on page 91. • GPIO pin 3, see next section. Additionally, until installation is completed you can use the LED to follow the status. See Light indicator on page 81.
Chapter 4 Configuration with web interface 4 This chapter describes how to use the web interface to operate, set up and configure your system.
Chapter 4: Configuration with web interface The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser. To access and navigate the web interface To access the web interface To access the web interface, do as follows: 1. Start up the terminal. 2. Connect your computer to the terminal.
Chapter 4: Configuration with web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The example below shows the Support page. Name and icon of current page (on opening page: the name of the product) Icon bar Breadcrumbs Status section Contents section Icon bar The web interface consists of the following sections. • Name of current page. Tap or click to refresh the page.
Chapter 4: Configuration with web interface Icons in the icon bars The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary. Icon Explanation Signal level of the external network. Help. Click to get context-sensitive help for the current page. Control panel. Click to access the settings. Startup page where you can start and stop data connections. Click to go to the startup page.
Chapter 4: Configuration with web interface To control data connections from web interface The startup page of the web interface is used to start and stop data connections and to set up the data connections. Note With a non-M2M subscription you have more options for the data connection. See Appendix C, BGAN non-M2M functions. To start and stop data connections By default, you must activate your data connection before you can access the Internet.
Chapter 4: Configuration with web interface To set up your data connection packages (BGAN M2M) Note This section only describes the Standard data connection available with M2M subscriptions. For information on class 2 subscription, see To set up data connections on page 110. Note You must be logged in as administrator to be able to change the settings for a data package.
Chapter 4: Configuration with web interface To create a new connection package Note You must be logged in as administrator to be able to create connection packages. Do as follows: 1. Click New connection package. 2. Type a name for the new package and click Save. 3. Click Click here to create connections. 4. Select the connection type you want for your new connection package. For M2M subscription, you can only select Standard. 5. Click Save package.
Chapter 4: Configuration with web interface Status information If the window is large enough, it shows a status field at the bottom of the page or in the right side of the page. If not, click at the bottom of the page to show the status page. Click again to return to the previous page.
Chapter 4: Configuration with web interface The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 540. To open the Control panel, click from the bottom right corner of the web interface. Note 98-148232-B IP handsets: The M2M subscription does not support Voice over IP (VoIP). For details on VoIP and voice calls with standard class 2 subscription, see Appendix C, BGAN non-M2M functions.
Chapter 4: Configuration with web interface To restart the installation process If you need to restart the installation process, e.g. because the EXPLORER 540 has been moved to another location, click the Installation tile in the Control panel. This will reboot the terminal and restart the installation process. For details about the installation process, see Installation process on page 11. To start the installation process from the web interface, do as follows: 1.
Chapter 4: Configuration with web interface To use the logs To access the logs To access the Logs, select and select Logs from the menu. The Logs page contains: • Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. • Data log: A list of all data sessions since the log was last cleared. • Total counters: Totals for each type of service since the log was last cleared. Date and time is the international UTC time, received from the satellite.
Chapter 4: Configuration with web interface Terminal settings To configure the terminal settings, select (Control panel) > Terminal settings.
Chapter 4: Configuration with web interface To set up the connection mode In the web interface you can set up the Internet connection mode and the IP addressing between the EXPLORER 540 and devices connected to the EXPLORER 540. The EXPLORER 540 has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the EXPLORER 540. The drawing below shows examples of the IP addressing in router mode (default setup) and modem mode.
Chapter 4: Configuration with web interface To set up the connection mode of the EXPLORER 540, do as follows: 1. At Internet connection mode, select Modem mode or Router mode. Router mode is the default setting and is recommended for most purposes. • Select Router mode if one or more computers are connected and the EXPLORER 540 should act as a router. When Router mode is selected, the EXPLORER 540 uses the builtin NAT module for making the necessary address translations.
Chapter 4: Configuration with web interface To enable or disable the pointing sound The EXPLORER 540 can make a sound to guide you through the pointing procedure (default enabled). To enable or disable the pointing sound, do as follows: 1. In the Terminal settings page, locate the Audio indication section. 2. Select Audio assisted pointing if you want to use a pointing sound to assist your pointing process. 3. Click Save.
Chapter 4: Configuration with web interface Port forwarding Note Make the port forwarding configuration before starting the data session. Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal.
Chapter 4: Configuration with web interface To manage connected devices (Traffic control) By default, traffic control is disabled, which means that all traffic is allowed. With the Traffic control function you can get an overview of devices connected locally to your EXPLORER 540 and control which devices you want to connect. You can also select whether or not they should be allowed to use the BGAN network. Note that the available settings depend on whether or not you are logged in as administrator.
Chapter 4: Configuration with web interface 3. At Name, type in the name you want for your device. 4. Click Save. Traffic control (administrator) When you are logged in as administrator, the Traffic control setup offers more options. To set up traffic control as administrator, do as follows: 1. Log in as administrator. 2. In the Control panel , click Traffic control. A list of connected and added devices appears. 3. Click the Enable button to enable Traffic control.
Chapter 4: Configuration with web interface To block or allow BGAN traffic or edit the name for a device 1. In the Traffic control page, click the device you want to set up. The page shows the name, MAC address, IP address and traffic rule for the device. 2. Select Block BGAN traffic, if you want to deny access to the BGAN network for the selected device. If you want to allow access, clear the box.
Chapter 4: Configuration with web interface To set up tracking You can set up the EXPLORER 540 to report to a server at certain time intervals. To set up tracking, do as follows: 1. From the Control panel , select Tracking. 2. To enable tracking of the EXPLORER 540, select Enable tracking. 3. Select the Report type. • Compressed. Only latitude and longitude are reported. • Extended. Apart from latitude and longitude, heading and altitude are also included. • ECEF.
Chapter 4: Configuration with web interface • • • • Host: The IP address of the server that the EXPLORER 540 will report to. Server port: Port number on the server. Default number is 7474. Client port: Port number on the EXPLORER 540. Default number is 7475. Encryption key: A 128 bit key which must match on both the client and server side. Supplied from the server manager. 5. Under APN, select the source of the APN. • SIM default (recommended): The APN is taken from the SIM card.
Chapter 4: Configuration with web interface Support features To open the Support page, select (Control panel) > Support. To view the Alerts When an alert is registered, the web interface shows a warning icon in the icon bar as long as the alert is active. The Alerts list only shows alerts that are currently active. 1. To view the alerts, click from the icon bar at the top of the web interface, or select Alerts from the Support page. The Alerts page shows a list of active events.
Chapter 4: Configuration with web interface 3. Select Download report. 4. Choose a location for the file and save it. To update software To update the software in the EXPLORER 540 using the web interface, do as follows: 1. Download the new software1 or acquire the software from Cobham SATCOM and save it on your computer. 2. Open the web interface and enter the Control panel . 3. Click Support > Update software. 4. Click Update software... 5. Browse to the new software version and click Open.
Chapter 4: Configuration with web interface To reset the administrator password If you have forgotten the administrator password, do as follows: Note If you have physical access to the EXPLORER 540, you can also use the Reset button. For details, see Reset button on page 77. 1. Contact your supplier for a reset code. Report the serial number and IMEI number of the terminal.
Chapter 4: Configuration with web interface Advanced settings Passwords The EXPLORER 540 web interface is password protected at two levels: A user password and an administrator password. You will always be prompted for a password when you access the web interface. Default settings are: • User: User name: user, Password: • Administrator: User name: administrator, Password: admin You can change the passwords if you are logged in as administrator, see the next sections.
Chapter 4: Configuration with web interface 3. Type in the Old password. 4. Type in the New password and retype it on the next line. 5. Click Save. At the next login the new password is required. To log out as administrator If you close the web interface, you are logged out automatically after 30 seconds. To log out manually, click Logout administrator in the Advanced page. To set up user permissions You can allow or deny users access to certain functions and make these pages read-only.
Chapter 4: Configuration with web interface SIM PIN for BGAN To enable or disable the use of a SIM PIN To enable or disable the use of a PIN to access the BGAN network, do as follows: 1. Under Advanced, select SIM. 2. Select Enable/disable SIM PIN. 3. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.
Chapter 4: Configuration with web interface 2. Select Auto SIM PIN validation. 3. Select Automatically validate SIM PIN on startup. 4. Enter the PIN. 5. Click Save. Note If the SIM PIN is changed either using the web interface or AT commands, the Auto SIM PIN validation feature is disabled and must be reenabled manually.
Chapter 4: Configuration with web interface 3. Browse to the configuration file and click Open... The configuration is now loaded into your EXPLORER 540. When the configuration is loaded successfully, the EXPLORER 540 restarts with the new configuration. Link monitoring It is strongly recommended to use link monitoring to monitor your locally established IP connection, as it enables you to test the BGAN connectivity and to keep your PDP context alive.
Chapter 4: Configuration with web interface Data limits You can set a limit for the use of data services with the EXPLORER 540 system. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the estimated maximum charges for your data sessions. Note Thrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user.
Chapter 4: Configuration with web interface Remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel.
Chapter 4: Configuration with web interface To set up remote access with IP Note The settings for Remote access with IP are not relevant if you are using the _IREMWEB command. See To use AT commands to get remote access to the web interface on page 25. 1. From the Remote management page, select Enable access to web application and/ or Enable access to AT commands. 2. Type in the Incoming port numbers to use for the web server and for AT commands.
Chapter 4: Configuration with web interface 3. Clear the box Trust all phone numbers and enter at least one trusted mobile number from which the terminal accepts an SMS. Use the wild card * to accept a range of trusted numbers. Leave out the prefix before the country code (example: for “+45” write only “45”) Entered mobile number with wild card Mobile numbers accepted 453955880* +4539558800 to +4539558809 45395588* +4539558800 to +4539558899 4. To add more phone numbers, click Add phone number again.
Chapter 4: Configuration with web interface Power save (Settings) There are a number of options to save power in the EXPLORER 540. For a general description of the power save options, see Power-saving on page 31. To set up the power save options, do as follows: 1. Under Advanced, select Settings. 2. Select how many minutes with no (local) activity before the terminal should enter power save mode (Idle time).
Chapter 4: Configuration with web interface Note Local time must be converted to UTC time! 5. Select Enable GPI pin wake up if you want to use the dedicated I/O pin on the EXPLORER 540 to wake up the terminal from power save mode. See the next section I/O pins (Settings) on page 72. 6. Click Save. I/O pins (Settings) The EXPLORER 540 has 3 I/O pins, two assigned pins and 1 general purpose pin. • Request wake up (input) • Terminal ready (output) • Control/Status input/output 1.
Chapter 4: Configuration with web interface Note “Terminal ready” only signals that the terminal is awake and ready to communicate with connected equipment. It does not show whether or not the terminal is registered on the network, or a data connection is established. See Power-saving on page 31 and Automatic Context Activation (ACA) on page 29. 4. If you want to use GPIO pin 3, select the direction and polarity.
Chapter 4: Configuration with web interface To enter the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card and whether or not the Auto SIM PIN validation is used. The administrator can enable and disable the use of a SIM PIN and set up Auto SIM PIN validation.
Chapter 5 Maintenance and troubleshooting 5 Support Contact information Should your Cobham SATCOM product fail, please contact your dealer or installer, or the nearest Cobham SATCOM partner. You will find the partner details on www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center webportal, which may help you solve the problem.
Chapter 5: Maintenance and troubleshooting Software update Remote software update See Remote software upgrade on page 33. To update software locally with the web interface To update the software in the EXPLORER 540, do as follows: 1. Download the new software1 or acquire the software from Cobham SATCOM and save it to your computer. 2. Connect your computer to the EXPLORER 540. Note Connect to the LAN interface of the EXPLORER 540.
Chapter 5: Maintenance and troubleshooting Reset button The EXPLORER 540 has a Reset button that has two functions: To restore all settings to factory settings, or to restart the EXPLORER 540. Note You can disable or limit the function of the Reset button using the web interface. See Reset button on page 73. The Reset button is located inside the interface enclosure at the back of the terminal and can only be accessed when the cover is removed. Do as follows: 1.
Chapter 5: Maintenance and troubleshooting Maintenance Cleaning the EXPLORER 540 Clean the exterior of the EXPLORER 540 with a damp cloth. Disposal of the EXPLORER 540 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste).
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy Installation process: “Verify satellite connection” fails Wrong APN Enter correct APN or select SIM default Wrong link monitoring addresses Enter correct link monitoring addresses, or disable link monitoring to skip ping verification. See Link monitoring on page 66. Network issues Try again later. To skip ping verification, disable link monitoring. Software error Restart the terminal. The EXPLORER 540 is not operational.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy The web interface shows Not registered. The EXPLORER 540 cannot register on the BGAN network. Check that your SIM card is valid for communication on the BGAN network. Check your subscription with the Airtime Provider. The web interface shows External control. The EXPLORER 540 is currently controlled by an external application, e.g. LaunchPad or an AT command interface.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy The web interface cannot be accessed. The browser is configured to use a proxy server. For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN. You have entered a wrong IP address. Check the IP address and re-enter it. The default IP address is 192.168.0.1 The cable is not properly connected. Connect the cable.
Chapter 5: Maintenance and troubleshooting Status indicator Indicator pattern Meaning Green flashing rapidly Starting up Yellow flashing BGAN pointing Green flashing Verify network connectivity Green constant Ready Yellow flashing rapidly Closing down Yellow constant Warning (user recoverable). See web interface for the warning text. Red constant Error. See the web interface.
Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Automatic activation failed. Reconnecting... The terminal failed to automatically activate a Standard data connection at start-up, even though it was configured to do so. Wait for the terminal to reconnect. Connection failed The terminal failed to establish a connection. Restart the connection e.g. from the Dashboard in the web interface. See Manual activation of data connections on page 29.
Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Not registered to the network The terminal is not registered You can only make a on the satellite network. connection if the terminal is registered on the satellite network. Make sure that: • The SIM card is present. • The PIN has been entered (if used). • The terminal is pointed. See To get started on page 7 for details. Critically high temperature is causing the terminal to shut down.
Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Online software update failed Remote software update failed Try again later. Online software update failed. Could not establish PDP context. Remote software update failed because the data connection could not be established. The reason may be: Check the status of the terminal, e.g. in the web interface. Make sure there is line of sight to the satellite and that the APN is correct.
Chapter 5: Maintenance and troubleshooting Log files With AT commands you can command the EXPLORER 540 to send a diagnostics report or the Event log, System log or AT command log to a specified FTP server. See Log file(s) on page 36. To create a diagnostics report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate the report, do as follows: 1. Access the web interface. 2.
Chapter 5: Maintenance and troubleshooting To reset the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Report the serial number and IMEI number of the terminal. You can find the serial number on the label on the EXPLORER 540 or under (Control panel) > Support > About and the IMEI number in the web interface under (Control panel) > Support > Extended status. 2.
Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0. 192.168.1.x 192.168.2.x 192.168.3.x 192.168.4.x 192.168.5.x 192.168.6.x 192.168.7.
Appendix A Technical specifications A General specifications Item Specification Type EXPLORER 540, BGAN M2M terminal/ BGAN Class 2 terminal Max. IP data rate, Rx/Txa Streaming data b Voiceb 464 kbps/448 kbps (simultaneously) 32, 64, and 128 kbps Standard voice 4 kbps Premium voice 3.1 kHz audio, 64 kbps Physical dimensions 202 x 202 x 51.8 mm 8.0 x 8.0 x 2.0 inches Weight 1.6 kg / 3.
Appendix A: Technical specifications Interfaces specifications LAN interface (X1 or X2) Connector pin-out Important There are two LAN connectors, but only one at a time can be used! X1: Terminal block and X7 (GND) X2: RJ-45 connector or Female (receptacle) and Note Pin Function 1 TXp 2 TXm 3 RXp 4 POE+ 5 POE+ 6 RXm 7 POE- 8 POE- If you connect to the terminal block X1 you must connect the shield of the cable to the screw terminal X7 (GND).
Appendix A: Technical specifications Item Specification Max. cable length 100 m / 328 ft with Cat5 UTP DC power input (X4) Connector pin-out Screw terminal Pin Function 1 DCIN+ 2 DCIN- 3 GND To unscrew and fasten the screws in X4 use a screwdriver (max. 3.5 mm wide). If the DC cable is shielded, connect the shield to pin 3, GND. Otherwise leave GND unconnected. Specifications Item Specification DC input range (min-max) 10.
Appendix A: Technical specifications To insert the wires in X5 use a screwdriver (max. 2mm wide) to push each terminal open. For configuration of the I/O pins, see Power save (Settings) on page 71 USB (Host) interface (X6, Future use) Connector pin-out USB Micro B Pin Function 1 +5V 2 Dm 3 Dp 4 ID 5 GND Specifications Item Specification Version USB v2.
Appendix A: Technical specifications Outline drawing 24 202 2 x cable glands for cable diameter Ø5 to Ø10 mm 65 202 Dimensions are in millimeter 98-148232-B Outline drawing 93
Appendix A: Technical specifications 50 50 M6 4 places Max.
Appendix B Command reference B This appendix lists the function, syntax and parameters for commands used with the EXPLORER 540. You can send commands to the EXPLORER 540 either with an SMS or with AT commands. SMS is very useful for remote operation, because you only need the terminal’s mobile number to access the terminal.
Appendix B: Command reference SMS remote command summary Commands The table below summarizes the available SMS remote commands. Empty cells means no parameters and no placeholders (the password comes just after the last parameter).
Appendix B: Command reference Parameter Values Meaning Remote SMS password 1 Delete only Read SMS messages 2 Delete Read and Sent 3 Delete All except Unread 4 Delete All SMS messages 1 For GPS query: position data only. For other queries: use verbose mode (with titles) 2 For GPS query: position data plus SMS usage.
Appendix B: Command reference SMS reject responses Reject Response SMS Possible Cause WRONG PASSWORD Authentication Failure ATCO ERROR Unable to send AT command to ATC handler COMMAND NOT SUPPORTED Attempt to use an SMS command not supported by the target platform WRONG QOS Invalid QoS Requested (only a QoS of 1 is valid).
Appendix B: Command reference AT commands The following most used AT commands are explained in this manual. Other AT commands not mentioned here may still be supported. Syntax conventions Syntax definitions use the following conventions: • indicates that a parameter (without < and >) can be filled in by the user. • { | | … | NA } indicates that one of various options must be chosen by the user. NA means no value is defined.
Appendix B: Command reference M2M related AT commands The tables below summarize some of the most used AT commands for M2M operation. Parameters are explained in Parameters for other M2M related AT commands on page 104. ATCO commands The table below summarizes the ATCO commands, i.e. AT commands that can be used in the SMS command ATCO.
Appendix B: Command reference Parameters for ATCO commands Parameter Values Meaning 0 Deferred activation 1 Immediate activation Host name or IP address of the ftp server NA Placeholder when no ftp server is specified. Default ftp server is used.
Appendix B: Command reference ATCO response codes The following response codes apply to the AT commands supported by SMS. Code Text Explanation General codes 0 Complete Operation completed successfully 1 Unexpected software error Software error 2 Local file open error _IGETFILE: could not open local file after download _ISENDFILE: could not open local file _IUPDCFG: Loading configuration failed. Incompatible file format.
Appendix B: Command reference Code Text Explanation _IUPDFW command codes 50 New firmware file not found Could not find specified filename. 51 New firmware file corrupt New firmware file corrupt. 52 New firmware file failure The new firmware failed to run or failed to acquire the network and the unit fell back to the old release. 54 Upgrade status file error Previous update has not finished yet.
Appendix B: Command reference Other M2M related AT commands Command Parm1 Parm2 Parm3 _ISMSRMT _ICLCK Parm4 _IPWSAVSCHD _IMACLOC [] _IMACLOCAD []a _ITGPIO a. Up to 10 MAC addresses may be specified. Parameters for other M2M related AT commands The table below summarizes the available parameters for the AT commands for M2M operation.
Appendix B: Command reference Context management AT commands The table below summarize some of the most used AT commands for context management. Parameters are explained in the table in the next section.
Appendix B: Command reference Parameter Values Meaning The guaranteed bit rate up link (32, 64, 128) NA Placeholder when Standard data is selected The guaranteed bit rate down link (32, 64, 128) NA Placeholder when Standard data is selected The packet filter identifier (1 – 8) The evaluation precedence inde
Appendix B: Command reference Message (SMS) configuration AT commands The following AT commands are used for configuration of SMS. Note For details on parameters for the message configuration commands, see the 3GPP standard ETSI TS 127 005 V4.2.1.
Appendix C BGAN non-M2M functions C This appendix includes the features and functions in the EXPLORER 540 that are not available with an M2M subscription, but only with a standard BGAN subscription. These functions are: • Streaming • VoIP To control data connections from web interface (BGAN) The startup page of the web interface is used to start and stop data connections and to set up the data connections. The difference from the M2M version is, that Streaming connections are supported.
Chapter C: BGAN non-M2M functions If the connection fails, the connection tile shows an exclamation mark and an error message. The error message is also shown in the data log, see Data log on page 48. When a connection is active, the icon changes to and the tile for the active connection shows: • IP address: The IP address that has been assigned by the service provider to this session.
Chapter C: BGAN non-M2M functions To set up data connections To create a new connection package Do as follows: 1. Click New connection package. 2. Type a name for the new package and click Save. 3. Click Click here to create connections. 4. Select the connection type you want for your new connection package. You can select Standard, Streaming 32 kbps, Streaming 64 kbps or Streaming 128 kbps.
Appendix C: BGAN non-M2M functions 5. Click Save package. The new package should now appear as a new tile on the startup page. For details on Parameters (APN and IP Header compression) see To change the APN for a connection package on page 43.
Appendix C: BGAN non-M2M functions First time SIP setup If it is the first time you connect your phone to the EXPLORER 540 for making calls, you must first set up the SIP server details in your phone. For information how, see the user documentation for your phone. You may be asked to enter some of the following details: • SIP server address and port: Default address: 192.168.0.
Appendix C: BGAN non-M2M functions To receive a call By default, all phones connected to the EXPLORER 540 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types on page 112. Information on missed calls is stored in the call log. You can see the call log in the web interface (Control panel > Logs > Call log).
Appendix C: BGAN non-M2M functions To manage VoIP phones or smartphones Overview This section describes how to manage VoIP phones or smartphones connected to the EXPLORER 540. The terminal supports connection of up to 16 phones through the LAN interface. Each phone must have a local number in the range 0501 to 0516 as well as a unique password. For details, see the next section.
Appendix D Conformity D CE (R&TTE) The EXPLORER 540 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive” enclosed in electronic copy at the end of this appendix. IC This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Chapter D: Conformity NOTICE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTICE: Changes or modifications made to this equipment not expressly approved by Cobham SATCOM may void the FCC authorization to operate this equipment.
Glossary Glossary A ACA Automatic Context Activation APN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. C CE Conformité Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. F FCC Federal Communications Commission.
Glossary IMSI International Mobile Subscriber Identity. A unique number used to identify a mobile subscriber on a wireless network. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Ingress Protection.
Glossary storage of text messages. SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. SMS Short Message Service T TE Terminal Equipment - the equipment connected locally to the EXPLORER 540. U UTC 98-148232-B Coordinated Universal Time.
Index Index A C access remote, 20 access to settings limit in web interface, 63 access using AT commands, 19 admin password change, 27, 62 log in, 62 log out, 63 reset, 87 reset with SMS, 23 advanced settings, 62 alerts list of, 82 view in web interface, 59 Alphasat frequencies, 92 antenna short description, 4 antenna safety instructions, iv APN set up for BGAN, 43 application examples, M2M, 15 approvals, 3 AT commands access with IP, 19 for security setup, 27 list of, 95 local and remote access, 19 AT co
Index DC input connector, 91 DC supply, 16 default IP address, 14, 39 delivery contents, 8 devices manage, 54 diagnostics report create, 59, 86 disposal, 78 drawing mechanical outline, 93 E Event log, 59 event messages list of, 82 EXPLORER 540 overview, 3 extended L-band frequencies, 92 F factory settings restore, 63 FCC compliance, 115 features, 2 file transfer, 34 forward port, 53 frequencies extended L-band, 92 I-4, 92 G GNSS select system, 52 troubleshooting, 80 GPIO pin 3 AT command, 37 I I/O pins
Index log of calls, 48 of data connections, 48 of events, 59 log in as administrator, 62 log out as administrator, 63 logs send to server, 36 M M2M application examples, 15 M2M services, 5 MAC address connected devices, 54 MAC addresses filtering, 28 trusted, 28 maintenance, 78 manage connected devices, 54 manual activation of data connection, 29 maximum for data, 67 mechanical drawing, 93 modem mode, 51 monitoring the external IP connection, 29, 66 N navigation in web interface, 41 navigation system sel
Index remote SMS commands enable/disable, 28 remote SMS password change, 28 remote software upgrade, 33 repack for shipment, 75 repoint the antenna, 47 report diagnostics, 59, 86 reserved IP addresses, 88 reset admin password, 23 Reset button change function, 73 location and function, 77 restore factory settings, 63 return units, 75 rights for users in web interface, 63 router mode, 51 S safety instructions, antenna, iv safety summary, iii save configuration, 34, 65 save power, 31 security setup, 27 using
Index W warning messages, 59 warranty, 75 watchdog, 29, 66 with SMS, 23 web interface accessing, 39 change language, 52 definition, 39 navigating, 41 what’s in the delivery, 8 98-148232-B 125
98-148232-B www.cobham.
