Warranty

RETURN, REFUND AND WARRANTY POLICY
1 Year Replacement Warranty For All Products
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Please contact us at 1866-877-7949 (US) Mon-Fri 8:00 am - 6:00 pm EST or
by email at service@ipets-mall.com
Several types of goods are exempt from being returned. Perishable goods
such as food, flowers, newspapers or magazines cannot be returned. We also
do not accept products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if
applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
that has been opened
Any item not in its original condition, is damaged or missing parts for
reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will

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