MAY 2021 Thales MissionLINK® User Manual for Certus 350 and Certus 200 Systems This document contains technology controlled for export by the U.S. Department of Commerce in accordance with Export Administration Regulations. Diversion contrary to U.S. law prohibited. COPYRIGHT © 2021 THALES DEFENSE &PN SECURITY, User Manual 84468 Rev H INC.
RECORD OF CHANGES Rev Date Description of Change Author Rev A June 2018 Initial Release SJacques Rev B Sept 2018 SJacques Rev C March 2019 Rev D Oct 2019 Rev E Jan 2020 Rev F May 2020 ECN: 42153 • Update based on Beta user feedback and Testing ECN: 42531 • Update based on user feedback ECN 42906 • Update based on s/w updates ECN 43092 • Update based on user feedback and references to 700 kbps ECN: 53374 • Update based on new software release 2.
Export Compliance: This product is controlled by the export laws and regulations of the United States of America. The U.S. Government may restrict the export or re-export of this product to certain individuals and/or destinations. For further information, contact the U.S. Department of Commerce, Bureau of Industry and Security. This product User shall comply with all applicable laws related to export and import of this product in any jurisdiction and/or government authority.
Table of Contents INTRODUCTION.......................................................................................... 1-1 INTRODUCTION ......................................................................................................................... 1-1 ABOUT THIS MANUAL ............................................................................................................... 1-1 THE IRIDIUM SATELLITE NETWORK ....................................................................................
TECHNICAL SPECIFICATIONS .............................................................. 7-1 TECHNICAL SPECIFICATIONS ..................................................................................................... 7-1 TEMPERATURE .......................................................................................................................... 7-2 PHYSICAL CHARACTERISTICS ................................................................................................... 7-2 CONNECTOR DETAILS ...
FIGURE 4-13 STATUS SIM SCREEN ..................................................................................................... 4-11 FIGURE 4-14 ALERTS SCREEN (EXAMPLE SHOWN WITH NO ACTIVE ALERTS) ..................................... 4-12 FIGURE 4-15 ALERTS SCREEN (EXAMPLE SHOWN WITH ACTIVE ALERTS) ........................................... 4-12 FIGURE 4-16 CALL LOG SCREEN ..............................................................................................................
List of Tables TABLE 2-1 TERMINAL UNIT LED STATUS ................................................................................................. 2-5 TABLE 2-2 COAXIAL CABLE LIST .............................................................................................................. 2-8 TABLE 3-1 TYPICAL VOIP PHONE CONFIGURATION.................................................................................. 3-2 TABLE 3-2 TERMINAL UNIT LED STATUS ....................................................
SAFETY The Thales MissionLINK® system should only be installed by a qualified installer of Land Mobile electronic systems. Improper installation could lead to system failure or could result in injury. The following are general safety precautions and warnings that all personnel must read and understand prior to installation, operation and maintenance of the Thales MissionLINK® system. Each chapter may have other specific warnings and cautions.
ANTENNA RADIATION HAZARDS To comply with FCC Radio Frequency radiation exposure limits, the WARNING MissionLINK antennas must be installed at a minimum safe distance as shown below. During operation, the antenna radiates high power at microwave frequencies that can be harmful to individuals. While the unit is operating, personnel should maintain a minimum safe distance from the antenna. The antenna should be mounted in an area that prevents the possibility of close exposure to the antenna’s radiation.
FCC Information Certus 350 FCC Identifier: OKCMF350BV NOTE Contains FCC ID: OKCWROOM32U Certus 200FCC Identifier: OKCMF200BV Contains FCC ID: OKCWROOM32U NOTE Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Industry Canada Information Certus 350 Industry Canada: 473C-MF350BV NOTE Contains IC: 473C-WROOM32U Certus 200 Industry Canada: 473C-MF200BV NOTE Contains IC: 473C-WROOM32U Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
User Manual PN 84468 Rev I xii
User Manual PN 84468 Rev I xiii
THALES DEFENSE & SECURITY,INC. Declaration of Conformity with Radio Equipment Directive The undersigned of this letter declares that the following equipment complies with the specifications of Radio Equipment Directive (2014/53/EU) concerning Radio & Telecommunications Equipment.
INTRODUCTION INTRODUCTION Thank you for your recent purchase of a Thales MissionLINK® product. Powered by the Iridium global satellite network, it is the only system with truly pole-to-pole coverage for voice and data communications. This USER MANUAL will cover a basic overview as well as advanced features for the Thales MissionLINK® systems including the Certus 350 MissionLINK and the Certus 200 MissionLINK.
Figure 1-1 Earth showing Iridium satellites in six defined orbital planes. Figure 1-2 shows a typical flow over the Iridium network of a call made from the MissionLINK system. A MissionLINK voice or data call is sent to the closest satellite overhead that has a high signal strength. The traffic is then routed through the satellite network to a Ground Station or Gateway.
SYSTEM OVERVIEW SYSTEM DESCRIPTION The MissionLINK system operates using Iridium Certus™ broadband services over a network of 66 satellites that cover 100% of the globe, including remote locations and the poles. The solution utilizes this robust network service to provide highly reliable, mobile and essential voice, text and web communications. For best operation, a clear view of the sky is necessary as satellites can be as low as eight degrees above the horizon.
Primary System Features (for both Certus 350 and Certus 200 systems) • Embedded 802.11b/g/n Wi-Fi access point with up to three (3) simultaneous users. • Intuitive Management Portal user interface for configuration, monitoring and system status. • Application Programming Interface (API) for remote management and issue resolution. • Private Branch Exchange (PBX) functionality provides extensions for free local calling through the terminal. (Figure 2-2).
Figure 2-2 Local Communications via PBX Functionality A typical user setup that includes standard kit items, accessories and user provided items such as a POTS phone, VoIP phones and a computer is shown in Figure 2-3. A cellular modem or other network modem can be connected to the WAN port for data least-cost routing operations. Voice calls are always routed through the Iridium satellite system and not the WAN port.
Terminal Unit (TU) The Terminal Unit (TU) supports voice and data communications in a land mobile or terrestrial fixed environment. The TU is capable of supporting wireless voice and data that links the user with the Iridium satellite network. The TU, depending on Line of Site (LOS) and LEO Satellites, will be able to maintain satellite connectivity while experiencing conditions varying from urban canyons to high vibration from road movement. As a wireless access point, the TU provides Wi-Fi (802.
Table 2-1 Terminal Unit LED Status Indicator Description System Solid GREEN Flashing GREEN Solid RED Flashing RED System functioning properly System busy (Booting up) Fault (minor issue) Critical fault (major issue) Satellite Solid BLUE Solid GREEN Flashing GREEN Solid RED Flashing RED Connected and passing data (over satellite) System functioning properly Acquiring satellite Fault (minor issue) Critical fault (major issue) Wi-Fi OFF Flashing GREEN Solid Green Solid RED Flashing RED Wi-Fi OFF Wi-Fi bus
The Terminal Unit front panel (left to right) has a main power button, one RJ-14 jack for POTS (Plain Old Telephone Service) Phone(s), three PoE (Power over Ethernet) RJ-45 connections for VoIP phones or Ethernet-based devices, and one WAN (Wide Area Network) connection primarily used to connect an external cellular modem or VSAT.
Broadband Active Antenna (BAA) The BAA is a separate unit that connects to the Terminal Unit through a single coaxial cable. DC power, RF transmit and receive signals, control data and GPS data are communicated between the BAA and Terminal Unit through the single coaxial cable. Figure 2-8 Broadband Active Antenna (BAA) Unit for Certus 350 and Certus 200 Systems RF COAXIAL CABLE INSTALLATION CONSIDERATIONS Good quality RF coaxial cable is recommended.
Table 2-2 Coaxial Cable List Cable TDSI Part Number 10 foot TWS-240 855021-010 20 foot TWS-240 855021-020 30 foot TWS-250 855021-030 50 foot TWS-240 855021-050 100 foot TWS-240 855022-100 25 meters LMR-300 FR 855023-082 50 meters LMR-400 FR 855033-164 The last two cables are Fire Rated (FR) providing resistance to fire and continued operation in the presence of fire, improving safety NOTE when being used.
GETTING STARTED GETTING STARTED STEP 1: Connect Phone (standard POTS handset) or Ethernet VoIP Phone to Terminal Unit (TU). The TU front has a main power button, one RJ-14 port for POTS (Plain Old Telephone Service), three PoE (Power over Ethernet) RJ-45 ports for VoIP phones or Computers, and one WAN (Wide Area Network) port. Refer to Figure 3-1 for location of ports.
Follow your VoIP phone configuration guide to setup the VoIP phone and connect to the TU using the following parameters. For detailed VoIP phone setup see Chapter 4, VoIP Phone Settings. Table 3-1 Typical VoIP Phone Configuration Extension 1: (will make and receive calls User: "1001" on line 1 of your SIM) Password: "1001" Host: "sip.thaleslink" Protocol: udp Extension 2:(will make and receive calls User: "1002" on line 2 of your SIM) Password: "1002" Host: "sip.
Figure 3-2 MissionLINK IMEI and IMSI from Mobile Device STEP 3: Install SIM 1. Open the SIM Card protective cover by pulling it away from the TU, exposing the SIM card slot. (Figure 3-3). Figure 3-3 SIM Card with Cover Opened 2. Install SIM card from Air-time provider (1, Figure 3-4), by inserting the card with contacts down (2) until it clicks into place (3). 3. Be sure to engage the lock for the SIM Card (4).
Figure 3-4 Installing SIM Card and Engaging the Lock 4. Secure the SIM Card cover once the SIM Card has been locked into place to prevent moisture or dust intrusion. (Figure 3-5) Figure 3-5 Secure the SIM Card Cover STEP 4: Power the MissionLINK unit. Before powering the unit, make sure the DC power cable is connected to a 10-32VDC source, the polarity is correct, and the DC cable is securely connected to the TU.
Figure 3-6 System, Satellite and Wi-Fi Status LEDs Table 3-2 Terminal Unit LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy (Booting up) Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Satellite Solid BLUE Connected and passing data (over satellite) Solid GREEN System functioning properly Flashing GREEN Acquiring satellite Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Wi-Fi OFF Wi-Fi OFF Flashing GREE
STEP 5: Connect to MissionLINK portal to configure system. Thales uses a self-signed certificate for encryption between the terminal and the browser when viewing the Management Portal (https://portal.thaleslink). A self-signed certificate is a security NOTE certificate that is not signed by a certificate authority (CA). As such, a user will experience a warning in their browser before the keys are exchanged. The warning is different between browser types.
If you forget the Wi-Fi WPA2 password or the admin password, press and hold the reset pin on the back of the box (while powered on) in order to reset the system to factory settings. All NOTE custom configuration settings will be lost. Figure 3-7 MissionLINK User Interface Login STEP 6: Place a phone call. The MissionLINK system contains Private Branch Exchange (PBX) functionality, where both local calls and outside calls can be made.
STEP 7: Access the Internet. Once your device has successfully connected to the TU, open the Management Portal http://portal.thaleslink (or https://portal.thaleslink) to verify the satellite connection. Verify: • No active alerts (DASHBOARD or ALERTS page on the Management Portal). • Satellites detected (go to STATUS SERVICE), signal strength bars (top right of screen) should show more than 1 bar as available. • Data is defaulted off from the factory.
THALES MANAGEMENT PORTAL To access the Management Portal from a laptop: • Power on the Thales MissionLINK TU and let it boot up (may take a few minutes) NOTE • Open a web browser • Type: http://portal.thaleslink (or https://portal.thaleslink) (do not type .com or any other extension) • The Management Portal appears in “guest” mode.
The Thales Management Portal is the primary user interface for the MissionLINK system. There are four access levels to the system. Three of them are under password control. • Local access levels include GUEST access, which is for general users of the system that do not need to make configuration changes. • The second local access is for administrators who need to view all data, perform software updates and make configuration changes.
• • • • System – Enables the Administrator to perform system backups, view data usage, reset the system, and view/update system firmware. Diagnostics – Enables the administrator to run a self-test, check system status, and view the diagnostics log. About – Provides system level information for the antenna, modem, power supply, system, VoIP Module, and Wi-Fi. Help – Provides a link to the MissionLINK User Documentation (Users Guide, Installation Instructions, and Quick Start Guide (QSG)).
Table 4-1 Quick Link Icons ICON Description System Status Satellite Status Wi-Fi Status LAN 1, 2, and 3 Status WAN Status Satellite Signal Strength • System Status – The System Status icon provides a quick view of the state of the system. It mirrors the status of the System LED on the TU. Selecting the System Status icon brings up the additional information in Figure 4-2. o STATUS shows the current condition of the system. o UPTIME indicates how long the terminal has been in use.
• Satellite Status – The Satellite Status icon provides a quick view of the Satellite Status. It mirrors the status of the Satellite LED on the TU. Selecting the Satellite Status icon displays the information in Figure 4-3, showing “Connection Status”, “Signal Strength” and the “Current Data Path”. Selecting ACTIVATE / DEACTIVATE enables and disables data sessions. Changes will take effect once SAVE CHANGES is selected. Selecting VIEW STATUS will open the STATUS SERVICES Window.
• LAN Status Icons – The LAN Status icons (LAN 1, LAN 2 and LAN 3) provide a quick view of each LAN’s Status. Each LAN icon is highlighted in blue when a device is plugged into it. By selecting a LAN icon, the additional information in Figure 4-5 is shown, displaying the “Link Status” and allowing for turning the Power over Ethernet (PoE) ON or OFF for that LAN, as well as enabling or disabling the PAN port. Only LAN 2 and 3 can be disabled.
Main Dashboard When first accessing the Management Portal by typing in http://portal.thaleslink (or https://portal.thaleslink) into a supported web browser, the Dashboard screen comes up by default. The Dashboard can also appear by selecting the top menu item highlighted in blue in Figure 4-7.
Section Value WAN Connection Disconnected or Connected Data Route Satellite or WAN Description Displays whether or not a WAN device is plugged into the TU and is connected to the internet Displays the data route Status NOTE The STATUS selection screens (CURRENT DEVICE, GPS, LAN, PHONES, SERVICES and SIM) provide information only, and cannot be edited. Current Devices: Displays all devices currently connected to the TU, both wired and via Wi-Fi.
GPS The GPS page, provides detailed GPS information as shown in Figure 4-9. Figure 4-9 Status GPS Screen LAN The LAN page displays the connection status of the built-in Wi-Fi access point and the LAN ports as shown in Figure 4-10.
Phones The Phone page provides a list of the registered phones that are connected to the system, including the extension that was assigned as shown in Figure 4-11. Figure 4-11 Status PHONES Screen Services The Services page provides the status of Satellite and WAN networks, and the current data route as shown in Figure 4-12.
SIM The SIM page (Figure 4-13) provides the following information: • SIM Info – Status of the SIM card, and its Unique IMSI ID number. The max data rate shows the Certus™ service level that the SIM card is provisioned to. • Voice Lines – This section lists the dedicated Iridium voice lines (up to three), what type they are and what their MSISDN is.
Alerts The ALERTS screen displays a list of active Alerts from the system. If no alerts exist, the alert screen will indicate that there are no active alerts. (Figure 4-14) Figure 4-14 ALERTS Screen (Example Shown with No Active Alerts) Alerts may be generated from a Power-On Self-Test (POST) or during normal operation of the system. (Figure 4-15) The alerts indicate that something may be wrong with the system or network. The alerts will clear if they are no longer affecting the system operation.
Calls Selecting the Calls menu item (Figure 4-16) displays the call logs for active and past calls. Figure 4-16 Call Log Screen Under CALL LOG MANAGEMENT (Figure 4-17), the admin can CLEAR the call log by selecting CLEAR LOG and then confirming by selecting YES, CLEAR LOG. Figure 4-17 Call Log Management - CLEAR Call Log CALL HISTORY displays the last 100 calls that were made.
Emergency Emergency Messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see icon, indicating NOTE this function is not available. The Emergency Message (Figure 4-18) menu item allows for enabling and sending an emergency email message. Selecting MANAGE EMERGENCY will open the SETTING EMERGENCY screen (Figure 4-22). From here, set up the Emergency Message by selecting Email from the drop down box.
Sending an EMERGENCY MESSAGE: To send an EMERGENCY MESSAGE, press SEND EMERGENCY. A pop-up screen will appear asking you to confirm that you want the message to be sent. Select YES, SEND EMERGENCY to send or NO CANCEL to abort the message. Figure 4-20 Confirmation Required – Send an Emergency Message No external indication is given when emergency is activated. This discretion is for user safety in an emergency situation.
The following default passwords for ADMIN, WAN_ADMIN, and WAN_USER are as follows: NOTE Default Passwords: Username: admin Username: WAN_Admin Username: WAN_User Password: admin Password: NextAdmin Password: IridiumUser It is recommended that passwords be changed from defaults for added protection and security.
Emergency Emergency messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see this icon, NOTE indicating this function is not available. Login in as the ADMIN to continue. On the Emergency page, the admin can set up an emergency message. The Management Portal configuration is restricted to an emergency email only. Select EMAIL from the pull down list (Figure 4-22).
Figure 4-23 Settings Emergency Section Service Host Port TLS Required Login Required User Password Recipient Message User Manual PN 84468 Rev I Table 4-4 Settings Emergency Parameters Select either Email or OFF (OFF is the default settings) Enter the host name (example: smtp.gmail.
Satellite The Satellite page, shown in Figure 4-24, allows configuration of the data service. The configuration includes configuring whitelists and blacklists for domains, configuring port blocking and port whitelists, setting data limits for information purposes, and enabling and disabling network compression. When adding a Domain to a Blacklist / Whitelist it is always necessary to first select the button BEFORE selecting the always be edited or deleted using the save. If the be saved. button.
Table 4-5 Settings Satellite Value Section Domain Whitelist & BlackList Domain Blocking OFF / Blacklist / Whitelist (OFF is the default setting) Mode Blacklisting Enabling allows ALL websites EXCEPT those listed (very little restriction) Whitelisting Enabling blocks ALL websites EXCEPT those listed (the most restriction) Port Blocking Port Blocking Disabled / Enabled (Disabled is the default setting) Port Whitelist Enter the Starting Port and Ending Port number.
Wi-Fi The Wi-Fi page shown in Figure 4-25 allows setup of the Wi-Fi service. Figure 4-25 Settings Wi-Fi Screen Section Wi-Fi General Enable Wi-Fi SSID Broadcast SSID Wi-Fi Channel Security Mode Security Key Table 4-6 Settings Wi-Fi Value Disabled / Enabled (Enabled is the default setting) Enter the name of the SSID. ThalesLINK is default. Disabled / Enabled (Enabled is the default setting) Set the Wi-Fi Channel 1 – 11 Set the security mode for the channel – OPEN or WPA2.
Once the initial Wi-Fi WPA2 Security Key is entered, it can be changed at any time by just overwriting the current Security Key NOTE in the SETTINGS Wi-Fi WIRELESS GENERAL area. To identify a device’s MAC address for whitelisting, you should be able to find it in your device’s Settings menu. Sometimes it is called the Wi-Fi Address.
Figure 4-26 Settings LAN Screen User Manual PN 84468 Rev I 4-23
Table 4-7 Settings LAN Value Section LAN Ports LAN Port 1 LAN Port 2 POE OFF / POE ON (POE ON is the default setting) Disable POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (Enabled is the default setting) POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (Enabled is the default setting) LAN Port 3 Static Routes Static Route Enter the Name, Subnet IP Address, Subnet Prefix, and Gateway IP address for the static route (Note: The Gateway address assigned to the rout
save. If the be saved. button is not selected before leaving the WAN menu item, the data will not Caches local to the computer connected to the ThalesLINK terminal will continue to allow data access to blacklisted domains until their DNS cache entry expires. To help this take NOTE effect sooner, clear the local DNS and web browser caches after switching between the WAN and Satellite connections or adding new entries to the blacklist.
Table 4-8 Settings WAN Value Section Configuration Polling Intervals Sets the length of polling intervals, 30 is the default setting Hostname Lists the Hostname. Certus™ is the default setting. WAN Failover Ping Enter an IP address to change the default network availability ping Address from gstatic.com to an IPv4 address Mode Select DHCP or Static. (DHCP is the default setting.
When adding an extension, it is always necessary to first select the selecting the button BEFORE button. Several extensions can be added by selecting the multiple times, and then selecting the button. After selecting the extension can always be edited or deleted selecting the button button, the buttons BEFORE selecting the button to save. If the button is not selected before leaving the Phone menu item, the data will not be saved. Table 4-9 describes the settings in more detail.
Table 4-9 Settings Phone Value Section Dial Plan Disabled / Enabled Disabled – when selected, the requirement to dial a “9” before making a call across Iridium is now disabled. (Note: When disabled, all calls go across the Iridium constellation and local extension to extension calls are disabled.) (ENABLED is the default setting) Extension Mapping 1-88888 1001 Additional custom extensions of varying lengths can be added. Default extensions that receives and makes calls on the first Iridium line.
VoIP Phone Settings The two VoIP phones that Thales recommends include the CISCO SPA504G and the Grand Stream GXP2140. Other phones may work with the MissionLINK terminal, however the functionality cannot be guaranteed. The two sections below include general recommended settings for the user to get up and running with the VoIP phones. • CISCO SPA504G -- The first section shows how to configure the CISCO SPA504G on the pre-configured extension 1001.
Figure 4-29 VOIP Phone Settings 3.) In order to bring up the phone’s configuration page in a browser, one needs to find the IP address of the connected phone. This is accomplished by going to the Management Portal and entering STATUS CURRENT DEVICES. In this example, the CISCO SPA504G has an IP address of 192.168.55.106 as shown in Figure 4-30 below.
4.) Using a web browser, use the IP address found in step 3 to go to the CISCO SPA504G phone configuration page and go to Admin Login at the upper right of the menu (after you do this “User Login” will appear). Select VoiceExt 1. a. In the Proxy field, enter “sip.thaleslink”. b. In the Display Name, User ID and Password enter “1001”. Although the Display name does not have to be 1001, it is more clear if it set to the same number as the User ID and Password. c.
GRAND STREAM GXP2140 This procedure assumes that the MissionLINK Terminal is starting from its factory reset state and that the GRAND STREAM GXP2140 phone is also in its factory reset state. Note, most of the initial settings for the GRAND STREAM phone stay as they are. Only a few of the settings are required to change as outlined in the steps below. 1.) Connect the GRAND STREAM phone to one of the RJ-45 LAN ports on the front of the MissionLINK Terminal. 2.) View the Management Portal (http://portal.
Figure 4-32 Grand Stream GXP2140 Configuration Page The GRAND STREAM GXP2140 phone should be ready for calls after these steps.
Radio Gateway NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen.
Table 4-10 Settings Radio Gateway Value Section Configuration Transmit VoIP Gateway Mode DTMF or Voice Activated Dialing (VAD) (VAD is the default setting). This configuration determines how the telephony user of the radio gateway PTTs in order to speak on the radio network. VAD means the telephone user simply needs to speak in order to transmit. DTMF requires the telephone user to press a digit to begin transmitting and a digit to stop transmitting.
Section VAD: Hang Time GPIO: Active Low Receive Audio DTMF: Threshold VAD: Threshold Analog Gain Digital Gain Calling DTMF Dialing Phrase DTMF Disconnect Phrase Digit Timeout Max Digits Dialing Duration Disconnect Duration User Manual PN 84468 Rev I Value If Receive Activity Mode is set to “VAD”, the Hang Time determines how long the voice transmission will continue to be received after the voice is no longer present. Acceptable value range is 0 to 5000 msec. (Default setting is 500 msec).
Section Error Duration Value When an outbound call fails or an active call ends prematurely due to an error, a burst of fast-busy tone (a.k.a. congestion tone) is transmitted to the radio user for this amount of time. Acceptable values are ≥ 0 msec. (Default value is 2000 msec). After an outbound call has been placed, how long to wait for the peer to answer before giving up and terminating the call. Note that the call attempt may terminate before this timeout is reached if an error is encountered.
. Figure 4-34 Settings Data Screen Section Data Configuration Data Session Data Route - Primary Data Route Alternate Disable Data on Boot Port Forwarding Port Forwarding Table 4-11 Settings Data Value Deactivate / Activate (Activate is the default setting) Select the desired data route (WAN or Satellite Port) (WAN is the default setting). Select the desired alternate data route. (Satellite is the default setting) Note: If Satellite is selected, the available options are WAN Port or Disabled.
Secondary Data Flow (SDF) NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. A Secondary Data Flow (SDF) connects a port on the terminal to a service on the network. The device connects directly to the service without interferences from the terminal.
Table 4-12 Settings Secondary Data Flows Section Value Port and Service Mapping LAN Port 2 Select an SDF to be routed through each external LAN connection. Default is used for no SDF. LAN Port 3 Note: The SDF must be activated by your Service Provider to be Wi-Fi valid. Location Services Emergency Services Remote Control (API) Select an SDF to be routed to each terminal provided service. Default is used for no SDF. Note: The SDF must be activated by your Service Provider to be valid.
The user cannot select an unprovisioned SDF. These are grayed out and may only be assigned through the API. NOTE Global Navigation Satellite System (GNSS) NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The current MissionLINK antennas only support GPS, but full GNSS constellation support is planned for 2021.
Table 4-13 Settings Global Navigation Satellite System Section Value Global Navigation Satellite System Enable GNSS Select Disable or Enable. (Enable is the default setting) If Disable is selected, the system will a reboot when ENABLED. (Refer to Figure 4-37) Synchronize Time Synchronize Time Synchronize time is only used when the terminal’s system time is incorrect, GNSS is disabled, and the GNSS cannot be enabled for security purposes or operational reasons.
Location Services From the Location Services page, shown in Figure 4-35, Location Services are enabled and disabled and the settings are configured (when enabled). Thales offers ClearSIGHT as the preferred tracking service. This requires an account and service subscription. More information can be found at www.clrSight.com.
System The System menu item allows for backing up a configuration and restoring it, monitoring of system data usage (estimate for informational purposes only), performing a system reboot, restoring factory default settings, and provides information on the system firmware versions. Backup NOTE NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. File download cannot be done on a phone or tablet using iOS operating system.
• Backup Configuration o Connect a computer to the TU either through Ethernet or Wi-Fi o Select BACKUP, will automatically backup the data contained in the Management Portal. o The backup file can be renamed as long as the file extension is “.json” NOTE: This is very useful for restoring settings to a replacement unit or cloning setup for multi-units.
Figure 4-41 System Data Usage Screen Figure 4-42 Reset Data Usage Screen User Manual PN 84468 Rev I 4-46
Reset NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. Refer to Figure 4-43. In the event the system is not responding correctly, a system reboot can be performed. Select REBOOT to restart the system. If there is a larger issue such as a corruption or if configuration settings have made the system non-operational, a Factory Reset can be performed. Select FACTORY RESET.
Firmware Refer to Figure 4-44. The Firmware page displays the current firmware version numbers. These may be helpful if customer service is contacted to resolve an issue. Figure 4-44 System Firmware Screen Selecting the SHOW DETAILS will display system level information (Figure 4-45). Figure 4-45 Firmware Screen – Show Detail For detailed instructions on updating Firmware on the TU please reference chapter 5 of this manual.
Diagnostics Self-Test NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The Self-Test diagnostics page (Figure 4-46), users will be able to run a diagnostic test of the system and results will be available in the diagnostic logs page for debug. Figure 4-46 Diagnostics Self-Test Screen Refer to Figure 4-47. Select INITIATE TEST and then confirm by selecting YES, TEST to perform the self-diagnostics test.
Once the Self-Test is complete, you will be directed to refer to the system logs (Figure 4-45) for results of the test (Figure 4-48). Figure 4-48 Perform Self-Test Completed Screen Diagnostics Logs Refer to Figure 4-49. The Diagnostics Logs provide the operator with the results of all recent diagnostic tests. This information can be used in debugging / troubleshooting the system. A limited number of logs can be viewed on the screen or detailed logs can be downloaded by selecting DOWNLOAD LOGS.
The “Most Recent Log Entries” only shows the last 50 log entries. For additional information, select DOWNLOAD LOGS NOTE (.zip) for additional information. About Refer to Figure 4-50. This page provides detailed information relating to the equipment, including unique HW information and its current software version.
Help This Help page, shown in Figure 4-51, provides access to all manuals and links to customer support.
FIRMWARE UPGRADE On occasion it may be necessary to update MissionLINK software to add features or fix issues found in the software. This section will step through the process of those updates. The firmware file will contain updates for both the TU and the antenna if needed, so a single load automatically updates both. It is important to make sure the system is connected, powered up, and operational before attempting a firmware update.
5. Select CHOOSE FILE. 6. Go to File Input and select the Browse button. 7. Navigate to location of downloaded file. This file should have the firmware version and “.swu” as the file extension o Example: thaleslink_1.1.0.1.swu 8. Select the “SELECT” button 9. After file has been selected return to the Firmware page. 10. Select “UPLOAD FIRMWARE” button. This may take a few seconds as a progress bar moves across the page (see Figure 5-2). Figure 5-2 Firmware Being Staged 11.
Figure 5-3 System Firmware Update Confirm 13. Once YES, UPDATE is selected, the process to Update Firmware has begun and will take approximately 10 to 15 minutes to complete. *DO NOT REMOVE POWER DURING THIS PHASE* Figure 5-4 Firmware Update in Process 14. Once completed and the system reboots, wait for all the Status LEDs to go Solid Green and/or Blue. This may take a few more minutes.
15. Verify Firmware Update by connecting to “ThalesLINK” (or SSID set in MissionLINK) on Wi-Fi or Ethernet port. 16. Open a web browser and type: http://portal.thaleslink (or https://portal.thaleslink) (do not type .com or any other extension). 17. Once prompted enter the admin Password (this will not change from before the firmware update). 18. Navigate to the SYSTEM Firmware to view updates. (Software version can also be found in the ABOUT menu item.
MAINTENANCE GENERAL This chapter provides operator maintenance instructions for the TU and BAA. This includes, preventive maintenance and troubleshooting procedures. PREVENTIVE MAINTENANCE Inspection and Cleaning The equipment should be occasionally inspected for external damage, such as bent connectors and wear items, such as loose attaching hardware. The equipment should be cleaned periodically, particularly after exposure to salt water, sand, or mud.
PROBLEM Wi-Fi LED SOLUTION OFF – Turn Wi-Fi ON using the Management Portal through a hardwired, PoE connection. ThalesLINK > Settings > Wi-Fi Solid RED – Wi-Fi may need to turned off and back on again from the Management Portal. If the LED does not turn to GREEN within a minute, reboot the TU.
PROBLEM • • • • Cannot connect to Wi-Fi service • • • SOLUTION Check that the Wi-Fi antenna is attached and tightly screwed in. Check that the TU’s Wi-Fi LED is solid GREEN. Check to see if there’s an available connection by checking the devices that are connected in Status Current Devices page. Only 3 simultaneous devices can connect to the Wi-Fi. Any additional connection attempts are blocked. Remove one or more devices from the Wi-Fi and try again to connect.
PROBLEM • • MissionLINK is not obtaining a satellite signal (Satellite LED is red) • • • • • • • • • Terminal Unit does not Power-ON • • • • Terminal Unit has power but accessories not working • • • User Manual PN 84468 Rev I SOLUTION Check signal bars at the top of the Management Portal. If no bars are highlighted, the satellite is not being detected. Wait a few minutes to see if the signal strength improves as another satellite comes into view. Check antenna connection at the TU and antenna.
PROBLEM • • Terminal Unit is not responding User Manual PN 84468 Rev I • • SOLUTION Check LED status on TU or on Management Portal. Make sure there are no RED LEDs. Check for Alerts in Management Portal by selecting the Alerts menu item. Reboot the system and recheck for any Alerts that may have been generated. Call Service Provider if the TU is still not responding.
System Resets In a rare situation where the MissionLINK system is not responding or operating properly, it may be necessary to reset the system. There are varying levels of system resets that are explained below: Power Cycle There are three (3) ways to power cycle the system: • If power is already on (LEDs are illuminated), press and hold the Power Button on the unit until the unit turns off. Again, press and release the Power Button to power the unit on.
Factory Reset As its name implies, this restores the factory defaults (passwords will return to “admin”). This is particularly helpful when a system has been wrongly configured and starting over is the easiest option. If an admin password is customized and is forgotten, the only way to reset it is to use the factory reset option. After clearing all the user configuration, it will reboot the terminal a couple of times to reset the internal components correctly. This may take several minutes.
If the unit will not boot to access the Management Portal, a Firmware Revert can be accomplished by following these steps: • Power down the system. • Remove the SIM card cover exposing the reset hole. Using a straightened paperclip, insert it into the round hole just to left of the SIM card as shown in Figure 6-3. • Push straight in gently until the paperclip causes the switch to click. At the same time turn the unit ON by pressing the power button.
Alerts Alert Name ANT_CABLE Table 6-2 Alerts / Error Messages Description Level Additional Information Cable loss excessive; check system; Critical Cable loss may exceed the performance maybe degraded. system spec of 10 dB ANT_MISSING Unable to detect antenna Fault ANTENNA_POST_FAIL URE The antenna has failed POWER ON SELF TEST Fault BCX-denial Failed to connect to pass data, reason – location Fault BCX_IBIT_FAILURE The BCX has failed “Initiated Built In Self-Test” View Logs for details.
Alert Name BCX_SIM Description Modem failed to read SIM card Level Warning Additional Information CN_OFF Core Node is powered off, restart required Critical Core Node is noticed to be unexpectedly off. CN_REBOOT Core Node Reboot has occurred, full system restart is required. Critical Core Node Module restarts while the system is up and running. MODEM_ACT Modem returned an unknown error – cannot activate Fault MUX_PLL_UNLOCKED Antenna mux out-of-lock with the modem.
TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS Table 7-1 Technical Specifications Description Parameters Technical Frequency of Operation Channelization Uplink (TX) 1616 to 1626.5 MHz Downlink (RX) 1616 to 1626.5 MHz FDMA spacing 41.667 KHz TDMA Timing 8.3ms Slot in a 90ms window Channels Available Voice EIRP (Weighted Average) Data Certus 2xC8 QPSK Certus 200 Certus 350 9 dBW 9 dBW 12 dBW - Data Certus™ 1xC8 16 APSK - 15.2 dBW Data Certus™ 2xC8 16 APSK - 18.
TEMPERATURE Table 7-2 Operating and Storage Temperatures Description Temperature Range Broadband Active Operating Temp -40°C to +55°C Antenna Storage Temperature -60°C to +85°C Terminal Unit Operating Temp -30°C to +55°C Storage Temperature -40°C to +85°C PHYSICAL CHARACTERISTICS Table 7-3 Physical Characteristics Description Broadband Active Antenna Dimensions Weight Terminal Unit Dimensions Weight Parameters Certus 200 Certus 350 5" D x 5.5" H 14" D x 4" H (12.5 cm x 14 cm) (35.6 cm x 10.2 cm) 1.
This security feature is for user protection. The ONLY way to remove an active emergency message is to enter Management Portal under EMERGENCY TAB 2. Radio Gateway Advanced users can connect Land Mobile Radio I/O to send and receive voice and Push-To-Talk (PTT) calls over the MissionLINK. This feature is for advanced users familiar with Land Mobile Radio systems and requires a custom cable connection between the GPIO connector (DB-15) and the target Radio (cables not offered by TDSI).
Connector Location The DB-15 connector with Pin out shown in Figure 7-2.
TU 12V Connection Detail Type: KPPX-4x connector (or similar) shown in Figure 7-3. 2 4 1 3 PIN NO OUTPUT 2, 4 1, 3 +V -V VIEW INTO END OF MATING CONNECTOR Figure 7-3 12V Input and Mating Connector Detail TU 10-32VDC Connection Detail Type: 684M7W2103L201 connector (or similar) shown in Figure 7-4.
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ACRONYMS / GLOSSARY ACRONYMS / GLOSSARY Acronym AC API BAA BAE BCX BIT DC DHCP DTMF EBB ESP ETSI FR GNSS GPIO GPS GRE HGA HRLP HTTP HTTPS ICMP IP ITU LAN LED LEO LGA LOS MO msec MT NAS PBX PCM PoE POST POTS User Manual PN 84468 Rev F Table 8-1 List of Acronyms Description Alternating Current Application Programming Interface Broadband Active Antenna Broadband Application Electronics Broadband Core Transceiver Built In Test Direct Current Dynamic Host Configuration Protocol Dual Tone Multi-Frequency Enhance
Acronym PSTN PTT QSG R/W RF RGW SBC SDF SIM SIP SMBus SV TCP TDSI TLS TU UDP UL/DL VAD VLAN VoIP WAN Wi-Fi WPA2-PSK Description Public Switched Telephone Network Push To Talk Quick Start Guide Read/Write Radio Frequency Radio Gate Way Smart Battery Charger Secondary Data Flow Subscriber Identity Module Session Initiation Protocol System Management Bus Satellite Vehicle Transmission Control Protocol Thales Defense & Security, Inc.
Acronym ETSI GPIO HGA HRLP HTTP HTTPS ICMP ITU LED LGA European Telecommunications Standards Institute General Purpose Inputs/Outputs High Gain Antenna High Speed Radio Link Protocol Hypertext Transfer Protocol Hypertext Transfer Protocol Secure Internet Control Message Protocol International Telecommunications Union Light Emitting Diode Low Gain Antenna Management Portal MO MT NAS Mobile Originated Mobile Terminated Network Attached Storage PBX Private Branch Exchange POST POTS Power On Self-T
Acronym SMBus System Management Bus SV TCP TLS Satellite Vehicle Transmission Control Protocol Transport Layer Security TU Terminal Unit UDP User Datagram Protocol UL/DL VLAN Uplink/Downlink Virtual Local Area Network WPA2-PSK Wi-Fi Protected Access 2 – Pre-Shared Key User Manual PN 84468 Rev H Description involves multimedia elements such as video, voice, and chat Two-wire bus for communications between devices such as a Terminal and a Smart Battery Iridium Satellite Core internet protocol th
KIT CONTENTS AND ACCESSORIES MISSIONLINK KIT CONTENTS AND ACCESSORIES The following tables list the kits available for purchase and their contents as well as accessories and spare parts that can be purchased separately.
Table 9-2 Base Kit, MissionLINK Certus 350, List of Equipment Part Number Description Base Kit, MissionLINK® Certus 350 MF350BV-1 Qty Part Number Description 1 1600899-1 Broadband Active Antenna (BAA), Certus 350 1 3402174-1 Quick Start Guide (QSG) MissionLINK® 1 3900011-1 Mounting Template, Terminal Unit 1 3900013-1 Mounting Template, BAA 1 4102947-512 Terminal Unit, MissionLINK ® 1 85728-001 Wi-Fi Antenna, 2.
Table 9-4 Available MissionLINK® Accessories Description Part Number Qty 19” Rack Mount Shelf Kit 1100796-501 1 Kit, Antenna Magnetic Mounts (Certus 350 only) 1100790-501 1 Kit, Antenna Magnetic Mounts (Certus 200 only) 1100856-501 1 Kit, Antenna Mounting Hardware (Certus 350 only) 1100792-501 1 Kit, Terminal Unit, Mounting Hardware 1100789-501 1 Mounting Template, Terminal Unit 3900011-1 1 Mounting Template, BAA (Certus 350 only) 3900013-1 1 1100818-501 1 Power Supply, AC/DC 12V –
INDEX A About This Manual ...................................................................................................................... 1-1 Acronyms / Glossary.................................................................................................................... 8-1 C Connector Details General Purpose Inputs / Outputs (GPIO) ............................................................................... 7-2 TU 10-32VDC Connector ........................................................
T Technical Specifications Physical Characteristics ........................................................................................................... 7-2 Technical Specifications .......................................................................................................... 7-1 Temperature ............................................................................................................................. 7-2 Thales Management Portal About........................................
Thales Defense & Security, Inc. 22605 Gateway Center Drive | Clarksburg MD 20871 Toll-Free 1.800.324.6089 | Phone: 240.864.7000 | Fax: 240.864.7920 Email: Customer.Service@thalesdsi.com | Website: www.thalesdsi.
