Digital 8-Line Multihandset System User’s Guide 25825
Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.
you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations.
FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Table of Contents EQUIPMENT APPROVAL INFORMATION ..................................2 INTERFERENCE INFORMATION ...............................................3 FCC RF RADIATION EXPOSURE STATEMENT ........................4 LICENSING .........................................................................4 HEARING AID COMPATIBILITY..............................................4 INTRODUCTION....................................................................7 PARTS CHECKLIST ..................................
EXTENSION DIALING....................................................35 REVIEW VOICE PROMPT .........................................35 RECORD VOICE PROMPT ........................................36 CONFERENCE ROOM ...................................................36 CONFERENCE ROOM ON/OFF ................................37 REVIEW GREETING ................................................37 RECORD VOICE PROMPT ........................................37 ROOM EXTENSION ........................................
Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Your 8-Line Speakerphone is part of a full-featured phone system ideally suited for small to medium-sized offices. It is designed to place and receive calls on up to eight telephone lines and to serve up to 25 station users.
Parts Checklist Make sure your package includes the following items: Base Handset Handset Cord Network Cord AC Adaptor Important Installation Information • Never install network or telephone wiring during a lightning storm. • Never install network or telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated network or telephone wires or terminals, unless the telephone line is disconnected from the network.
Base Layout DISPLAY PAUSE (button) 9
System Installation: Important Installation Guidelines Privacy of communications may not be ensured when using this telephone.
25801 Digital Router Telephone Jacks Back of 25825 Internet Router Connecting and setting up your RCA 25825 phone: 1. Connect one end of the included Ethernet cable to the WAN port on the back of your 25825 telephone. jack or internet router. 3. Connect the included AC/DC adapter to the port on the back of your 25825 telephone and plug the adapter into the wall outlet. The phone will be pre-assigned extension 100.
CAUTION: Make sure that no two base phone units have the same extension. resolved. connected to the system. A maximum of 25 phones can be connected in the system. Next the phone will ask you to enter the ID number of the digital router this phone will be using. The default router ID number is 1, so if you are only using one router, enter 1. Finally you will be allowed to register your name with the phone.
Voicemail Turn on the voicemail by pressing the VOICEMAIL button, a blue indicator will light up. Then select the preferred Mailbox setting. (Personal Mailbox allows you to access the current base mailbox only, or choose General Mailbox to access the operator's mailbox.) For detail information on Voicemail setup and features, please refer to the Programming the Voicemail section. Auto Attendant Turn on the auto attendant function by entering the Auto Attendant sub-menu under the Administrator main menu.
Ringer Volume 1. While the phone is on the hook, press the VOL (+ or -) button. The phone will ring according to the current setting. 2. Tap the VOL (+ or -) buttons to adjust the volume one level at a time. The phone stores the setting after the last button press or press Select softkey. Speakerphone, Handset, and Headset Volume While the phone is in use, during the desired mode, press the VOL (+ or -) buttons until you reach a comfortable listening level.
1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to 1, 2, 3, 4, 5, 6, 7, or 8. The default is LINE 1. 7. Press the Select softkey to save. Set Extension Number the one selected when the phone was initially set up. 1.
3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to SET STATION NAME. 5. Press the Select softkey. 6. Use the touch-tone pad to enter the phonebook name. Using less than 15 characters and separating your first and last name with a space ensures that callers can contact you by searching for your first or last name in the dial by name directory. More than one letter is stored in each of the number keys.
This feature is useful for users who will be accessing both mailboxes frequently. 1. Press the Menu softkey. 2. Use the VOL (+ or -) buttons to scroll to PHONE OPTIONS. 4. Use the VOL (+ or -) buttons to scroll to VOICE MAIL CHOICE. 6. Use the VOL (+ or -) buttons to scroll the options – PERSONAL MAILBOX or GDM OR PERSONAL. Display Contrast Adjust the display contrast to one of eight contrast levels. 1. Press the Menu softkey while in standby mode. 2.
• uses multiple area codes • uses overlapping area codes • requires 10-digit dialing. 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to REGIONAL AREA CODES. display. 6. Use the touch tone pad on your phone to enter up to six regional area codes. 7. Press the Select softkey to save. NOTE: If you make a mistake, press the Delete softkey to erase all digits.
Hour Format You may set this phone to a 12 or 24-hour format. The default is 12-hour format. 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to SET HOUR FORMAT. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to select 12-HOUR or 24-HOUR. 7. Press the Select softkey to save.
Press 1 button to save the greeting. Record a New Greeting to Overwrite the Existing One Any Outgoing Annoucement under 1 second will be treated as invalid. The unit will not record it. Playback Name The Playback Name is what is played to callers when they search for an extension using the dial by name directory. If no name is recorded, the dial by name directory will play a recording of the extension number. The playback name can also be used as the Personal Mailbox greeting. 1. Press the MENU Softkey.
2.Use the VOL (+ or -) buttons to scroll up or down to Voicemail. 3.Press the Select softkey. 4.Use the VOL (+ or -) buttons to scroll up or down to Greeting. 5.Press the Select softkey. 6.The system plays the previously recorded greeting. 7.To erase the recorded greeting, press DELETE softkey during greeting playback. Press 8.To stop playback, press EXIT. Select the Greeting User can select what type of message greeting to be used for outgoing announcement. 1. Press the MENU softkey while in standby mode.
3. To stop recording, press Finish softkey to save and exit.. This is considered a standard message and will be included in the message counter. Two-Way Recording While using the handset or headset, you can record a phone conversation. 1. While on a call using the handset or headset, press MEMO to begin recording the conversation. 2. Press MEMO again to stop recording. This is a considered standard message and will be included in the message counter.
5. Press 8 to forward this message to another user on the system; 6. Press # to exit. Key in your selection with the dialing pad. Accessing your Voicemail from Another Location You can access many features of this voicemail when you are away from your phone. To Connecting with the Voicemail 1. Call your phone number. 2. After the Auto-Attendant answers, enter your extension number followed the "*" key, such as "*101".
7. Press the Select softkey to save. NOTE: If you select Greeting Only, once the call is picked up by the voicemail it will announce “Sorry, no one is available to answer the call. Please call again.” and then drop the call. Answer Call Types Selecting All Calls allows you to have the system answer any incoming calls from any line, as well as intercom calls. Or you may choose External Calls to have it only answer lines 1 through 8 from the PSTN. 1. Press the Menu softkey while in standby mode. 2.
This menu allows the user to decide whether Auto Attendant will answer all incoming calls. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll to “Auto Attendant”. 3. Use the VOL (+ or -) buttons to scroll the options to “Auto Attendant ON/OFF”. 5. Use the VOL (+ or -) buttons to scroll to “YES” or “NO”. return to the “Auto Attendant ON/OFF” menu. Note: If set Auto Attendant is OFF, it will ring all extensions when there is an incoming call. Default setting is ON.
1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting. 4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording time of an outgoing annoucement is 30 seconds) 5. Press the Select softkey to save or press the Exit softkey to cancel. 6. After the greeting saved, it will be played back once. Set Day Start Time From the Auto Attendant sub-menu: 1.
Review Greeting From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting. 4. Press the Select softkey. 5. The unit plays the corresponding previously recorded greeting. 6. To erase the recorded greeting, press Delete softkey during playback. be set again day greeting is: “Hello, thank you for calling.”) 7. To stop playback, press the Exit softkey.
7. Use the VOL (+ or -) buttons to scroll up or down to select the correct minutes. 8. Press the Select softkey to save. Note: The default setting is 5: 00 pm. Set Weekend Day From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting. 2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Set Weekend Day. 4. Press the Select softkey. 5.
greeting is: “Hello, thank you for calling.”) 7. To stop playback, press the Exit softkey. Record Greeting This option gives you the opportunity to further customize the auto-attendant by recording over the standard greetings with your own greetings. In order to preserve functionality for both your callers and the users of the system, we recommend that your custom greetings contain the same basic information as the standard greeting. The default greeting is “Hello, thank you for calling.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Name. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Record Name. 9. After the beep, speak into the phone in a normal tone of voice. 10. Press the Select softkey to save. 11. After the greeting is saved, it will be played back once.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Greeting. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting. 9. After the beep, speak into the phone in a normal tone of voice. 10. Press the Select softkey to save. Playback Greeting From the Auto Attendant sub-menu: 1.
6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to Select Greeting. 9. Use the VOL (+ or -) buttons to select Name or Greeting. 10. Press the Select softkey to save. Dial By Name Directory The Dial by Name directory is a search feature in the Auto Attendant that can be series of names or extensions who’s phone stations match the search. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2.
6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to navigate the list of extension numbers. 9. Press the Delete softkey to delete the selected extensions from the list. 10. Or press the New softkey to add a new extension into the list. 11. Press Select softkey to save or press Exit softkey to cancel. Review Voice Prompt From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2. Press the Select softkey. 3.
9. Press Select softkey to save. 10. After the greeting is saved, it will be played back once. Dial Zero for Operator Enabling this option will allow callers to press 0 after the Auto-Attendant answers to be connected with an operator. The default extension for the operator’s phone is 100, but this can be changed to any phone on the system. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options. 2. Press the Select softkey. 3.
2. Press the Select softkey. 3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for operator. 4. Press the Select softkey. 5. Use the VOL (+ or -) buttons to scroll up or down to Review Voice Prompt. 6. Press the Select softkey. 7. The unit plays the corresponding previously recorded greeting. 8. To erase the recorded greeting, press Delete button during playback. 9. Press Exit softkey to stop playback.
6. Press the Select softkey. 7. The unit plays the corresponding previously recorded greeting. 8. To erase the recorded greeting, press Delete softkey during playback. Press Delete again default greeting is “If you know the extension of the person you are trying to reach, please dial it now.”) 9. Press Exit softkey to stop playback. Record Voice Prompt This option gives you the opportunity to further customize the auto-attendant by recording over the standard greetings with your own greetings.
4. Input your password and press the Select softkey to confirm. 5. Use the VOL (+ or -) buttons to scroll up or down to Conference Room. 6. Press the Select softkey. 7. Use the VOL (+ or -) buttons to scroll up or down to select Conference Room A or Conference Room B. 8. Enter the Conference Room settings: Conference Room ON/OFF, Review Greeting, Record Voice Prompt, Room Extension and Password. Conference Room On/Off 1.
Room Extension 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Room Extension. 2. Press the Select softkey. 3. Key in an extension number in the range between 2000-2099. 4. Press Select softkey to save. Note: The default setting is 2000. Password 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Password. 2. Press the Select softkey. 3. Key in a 4 digit password. 4. Press Select softkey to confirm.
6. Choose Yes and press the Select softkey to restore the PBX to the default settings. NOTE: After PBX is restored to defaults, all of the Administrator settings will be reset and all of the voice mail messages will be erased. Basic Operation Your phone provides the convenience of accessing eight separate telephone lines, each obtained from the telephone company and each having its own phone number. This is generlines. Each station is interconnected to all others by an intercom.
Pre-dialing 1. With the phone idle and the handset on the cradle, manually enter the telephone number. The telephone number shows in the display. 2. Press the DIAL softkey to take a line, and the telephone number is automatically dialed. Answering Calls If you receive a call on the priority line, 1. Pick up the handset (handset mode), OR 2. Press the SPEAKER button (speakerphone mode), OR 3. Press the HEADSET button (headset mode). 4.
com ring, or page. When there is an incoming call or an intercom call, the status indicators function as normal but the phone will not ring. 1. When the unit is idle, press the DND softkey the last setting is displayed. 2. Use the VOL (+ or -) buttons to scroll up or down to select the duration. You may choose from 15 minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the duration by 1 hour intervals up to 24 hours. abled.
1. When the phone is idle, press the REDIAL/FORMAT button. 2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed numbers. 3. While the preferred number is displayed, pick up the handset or press the SPEAKER, DIAL softkey, or a line button to dial the phone number. NOTE: If you do not select a line button, the line is automatically seized and the number is dialed accordingly. Transferring a Call to Another Station 1.
4. Press the CONFERENCE button. 5. Speak to both parties. NOTE: If you have more than one line on hold, and you want to have a conference call, you must first select the line on which you want to conference. To disconnect one party: Press the line button for the person you want to continue speaking with, and the other party is automatically disconnected. To disconnect both parties: Hang up the handset, or press the SPEAKER or HEADSET button. Intercom Calls One-Touch Intercom 1.
Intercom Hold 1. Make an intercom call or answer an intercom call. NOTE: • When the intercom is on hold, you can receive another intercom call • If the other party terminates intercom, intercom hold is also released. Intercom Conference Calls This feature allows you to have a 3-way conversation using the intercom feature and an open line. 1.Place a call or make an intercom call. 2.Press the HOLD button. 3.Place a call on another line or make an intercom call. 4.Press the CONFERENCE button. 5.
NOTE: Paging can be done with optional headset. Plug in the headset, follow step 1 and then NOTE: If there is cordless handset registered, press and hold the Page button to enter the “Page the Handset”, “Page all stations” and “Deregister Handset” selection menu. a. When you select the “Page the handset” menu, the unit will page the cordless handset only. b. When you select “Deregister Handset” , the unit will de-register the current cordless handset.
Receiving and Storing CID Records This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date and time; or the name, phone number, date and time. The unit can store up to 99 calls for later review. When the memory is full, a new call automatically replaces the oldest call in memory. NEW appears in the display for calls received that have not been reviewed. The line number for the call received is also displayed.
Deleting a CID Record To delete the record shown in the display, press the DELETE softkey twice. Deleting All Call Records This feature allows you to clear all CID records at once. 1. While viewing a CID record, press and hold the DELETE softkey PRESS DELETE AGAIN CLEAR ALL CALLER ID shows in the display. Dialing Back When reviewing CID records, you can dial back the numbers showing on the display by pick up the handset from the cradle or press line button directly.
Memory Log and Phone Book (Directory) Memory You may store data in the Phone Book Directory or an MEMORY LOG (16 buttons located to the right of the number pad on the base). The Phone Book and each MEMORY LOG stores up to 21 characters and 32 digits. Storing a Number and Name in Memory NOTE: To cancel the storing procedure at any time, press EXIT. 1. Press the Store softkey. ENTER NUMBER is displayed. 2. Use the touch tone pad on your telephone to enter the telephone number you want to store.
Reviewing Phone Book (Directory) Memory stored in alphabetical order). 2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories, or use the touch tone pad on your phone to enter the corresponding letters for the memory you want to review. For example, press the 5 key to display phone book memories that start with the letter J. Press the 5 key twice to go to memories starting with the letter K. Reviewing the Memory Log (Memory Location) 1. Press the DIR button. 2.
6. Press the DIR button to store the redial number in the Phone Book memory or press an MEMORY LOG button (1-16) to store the redial number in that memory location. Storing a Pause in Memory Press the #PAUSE button twice to insert a pause in the dialing sequence of a stored telephone number when a pause is needed (for example, when you must dial a 9 to get an outside line or when you must enter codes to access your bank’s information line). Dialing a Stored Number 1.
Clear All Memories 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES. 5. Press the Select softkey. 6. Use the VOL (+ or -) buttons to scroll up or down to Yes or No, No is the default. NOTE: If you select YES, all the directory memories and direct access memories are cleared.
Dial by zero After the Auto-Attendant answers the call and plays the greeting it will prompt “If you known the extension of the person you are trying to reach, please dial it now” and wait your input of the extension number. If there is no input , the unit will prompt “For dial by Name directory, press 4.”Then the unit will prompt "For dial by Zero directory, press 0". The user can input "0" to transfer the call to the operator, wait the manual help or record the message in the GDM mailbox.
sure the Network cords are not damaged. • Make sure the hook switch pops up when the handset is lifted. Try to Power reset the phone or IPBX and wait it returns to ID found. You cannot be heard by the other party • Make sure the handset or headset cord is inserted properly and securely. • Make sure the MUTE feature is not turned on. Phone does not ring • Make sure the ringer is turned on. • Make sure the Do Not Disturb feature is not activated. • See solutions for “No dial tone.
General Product Care To keep your telephone working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose to direct sunlight or moisture. • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this will damage the finish.
Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period.
• Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.
Visit the RCA web site at www.rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Beaverton, Or 97005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © 2010. All rights reserved. Model: 25825 T0009068(REV.
