Banister, Valerie Setup and User Guide [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.
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Product Overview Innovation at its Best The TG590 is a MoCA Gigabit Ethernet home/office router and features 4 LAN Gigabit Ethernet ports and Wi-Fi b/g/n wireless LAN interface. It also features a dual Multimedia over Coax Alliance (MoCA®) port for LAN/WAN traffic: as WAN traffic on MoCA® operates on a different frequency than LAN traffic, the single coax connection is split via a band pass filter to differentiate the two types of traffic.
TABLE OF CONTENTS 1 2 3 4 Introduction 1.0 Contents / Accessories 1.1 Minimum System Requirements 1.2 Features 1.3 Getting to Know the TG590 TG590 Setup 2.0 Introduction 2.1 Setting Up the TG590 2.2 Network Configuration 2.3 Configuring the TG590 2.4 Features 2.5 Main Screen Setting Up a Wireless Network 3.0 Introduction 3.1 Overview 3.2 Connecting a Wireless Device 3.3 Wireless Status 3.4 Basic Security Settings 3.5 Advanced Security Settings 3.
6 7 4 Using Network Connections 5.0 Introduction 5.1 Accessing Network Connections 5.2 Network (Home/Office) Connection 5.3 Ethernet Connection 5.4 Wireless Access Point Connection 5.5 Coax Connection 5.6 Broadband Ethernet Connection 5.7 Broadband Coax Connection Configuring Security 6.0 Introduction 6.1 Overview 6.2 Firewall 6.3 Access Control 6.4 Port Forwarding 6.5 DMZ Host 6.6 Port Triggering 6.7 Remote Administration 6.8 Static NAT 6.9 Advanced Filtering 6.
8 9 10 Configuring Advanced Settings 8.0 Introduction 8.1 Using Advanced Settings 8.2 Utilities 8.3 DNS Settings 8.4 Network Settings 8.5 Configuration Settings 8.6 Time Settings 8.7 Firmware Upgrade (Future Release) 8.8 Routing Settings Monitoring the TG590 9.0 Introduction 9.1 Router Status 9.2 Advanced Status Troubleshooting 10.0 Introduction 10.1 Troubleshooting Tips 10.
1 INTRODUCTION In this chapter In a few minutes, you will establish an Internet connection and create a network (home/office) for data and media sharing between multiple devices using the Universal Plug-and-Play support built-in to the TG590. In this chapter, we will take a closer look at following features: Topic Page 1.0 Contents / Accessories 1.1 System Requirements 1.2 Features 1.
1 Getting Started 1.0 Contents / Accessories Your box should contain the following items: Item Description Quantity 1 TG590 1 2 LAN Ethernet Cable Yellow (RJ-45;3 meters) 1 3 Power Supply 1 4 Quick Installation Guide 1 5 Wall Mount Drill Template / Safety Guide 1 6 WAN Ethernet Cable White (RJ-45; 2 meters) 1 If one of these items is missing, please call the Help Desk at 800-837-4966.
1.2 Features Once the installation of your TG590 is completed you will be able to benefit from all the services offered. This Setup and User Guide will focus on the following features: Multiple networking standards support, including: • MoCA 1.1 for WAN and LAN • Ethernet IEEE 802.3 for WAN and LAN • Wi-Fi 802.11n for LAN Integrated wired networking with 4-port 10/100/1000 Mbps Ethernet switch and MoCA Integrated wireless networking with 802.11n access point featuring: • 802.
Other options, including: • DHCP server option • DHCP server/PPPoE server auto-detection • DNS server • LAN IP and WAN IP address selection • MAC address cloning • Port forwarding • PPPoE support • QoS support (end to end layer 2/3) featuring Diffserv, 802.
1.3 Getting to Know the TG590 This section introduces you to the different components of the TG590. On the top panel of your TG590, you can find a number of status LEDs, indicating the state of the device. The LEDs that are supported on the top panel are: • Power • WAN Ethernet • WAN Coax • Internet • Four (4) LAN Ethernet LED, One (1) LED per Ethernet LAN port • LAN Coax • USB • Wireless Note: The top panel where the LEDs are located also features an integral WPS button.
LED Color State Description Solid Powered on. Blinking Upgrade ongoing. Do not remove any cables or switch of the TG590 when the TG590 is upgrading. Blinking Starting upgrade mode. Green Power Orange Off Not powered. Solid Ethernet connection to the Verizon Optical Network Terminal (ONT) operational, no activity. Blinking Ethernet connection to the Verizon Optical Network Terminal (ONT) operational, activity.
Power Port: The Power port connects the TG590 Router to an electrical wall outlet via the Power cord. Power Switch: The Power switch powers the TG590 Router on and off. Reset Button: To restore the TG590 Router’s factory default settings, press and hold the Reset button for approximately five seconds. The reset process will start about ten seconds after releasing the button. When the TG590 Router resets, all the lights on the front panel turn off, and then some of the lights start flashing.
2 TG590 SETUP In this chapter In this chapter, we will take a closer look at following features: Topic Page 2.0 Connecting the TG590 2.1 Configuring the Network 2.2 Configuring the TG590 2.3 Features 2.4 Main Screen Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
2.0 Connecting the TG590 Please refer to Quick Installation Guide.
2.1 TG590 Setup There are three major steps to consider when setting up the TG590: 1) Connecting the Cables 2) Configuring the TG590, and 3) Connecting Other Devices Note: If a different router was being used previously, disconnect it. Remove all components, including power supplies and cables; they will not work with the TG590. 2.1a Connecting the Cables 1. Unpack the TG590 and black Power cord from the box. Make sure the power button is off. 2.
2.1b Rear Panel The rear panel of the TG590 has seven ports (Reset, Power, LAN Ethernet [4], COAX, and WAN Ethernet), a Power switch, a Reset button, and a wireless antenna. (Listed in order from left to right) Reset Button To restore the TG590’s factory default settings, press and hold the Reset button for approximately five seconds. The reset process will start about ten seconds after releasing the button.
2.1c Side Panel USB Port The USB port provides up to 5 VDC for attached devices (to charge a cell phone, for example). In the future, with a firmware release upgrade, the USB host functionality will be available for devices such as external storage and cameras. Wireless Antenna (Built-in) The TG590’s wireless antenna is built-in and used to transmit a wireless signal to other wireless devices on its wireless network.
2.2 Computer Network Configuration Each network interface on the computer should either be configured with a statically defined IP address and DNS address, or instructed to automatically obtain an IP address using the DHCP server. The TG590 is set up, by default, with an active DHCP server, and we recommend leaving this setting as is. 2.2a Configuring Dynamic IP Addressing To set up a computer to use dynamic IP addressing: Windows Vista 1. Select Network and Sharing in the Control Panel. 2.
Windows NT 1. Click Network in the Control Panel. The “Network” window appears. 2. In the “Protocol” tab, select Internet Protocol (TCP/IP), then click Properties. 3. In the “IP Address” tab, click the “Obtain an IP address automatically” radio button. 4. In the “DNS” tab, verify no DNS server is defined in the “DNS Service Search Order” text box and no suffix is defined in the “Domain Suffix Search Order” text box. Macintosh OS X 1. Click on the Apple icon in the top left corner of the desktop.
2.3 1. Configuring the TG590 Open a web browser on the computer connected to the TG590. In the “Address” text box, type: http://192.168.1.1, then press Enter on the keyboard. 2. The “Login Setup” screen appears. Select a new password and enter it in the appropriate text boxes (the password must be entered twice, for validation purposes). Write the password down on a piece of paper and keep it in a safe place, since it will be needed to access the TG590 ’s GUI (Graphical User Interface) in the future.
2.3a Connecting Other Computers/Set Top Boxes The TG590 can connect to other computers/set tops in three ways: 1) Ethernet, 2) wireless connection, or 3) coaxial cable. Ethernet Get an Ethernet cable and plug one end into one of the open yellow Ethernet ports on the back of the TG590. Plug the other end of the Ethernet cable into an Ethernet port on the computer. Make sure the corresponding Ethernet LAN light on the front of the TG590 glows steadily green.
2.4 Main Screen After logging into the TG590’s GUI (see “Configuring the TG590” at the beginning of this chapter), the “Main” screen appears. The Main screen has a menu occupying the top of the screen with the following: Wireless Settings, My Network, Firewall Settings, Parental Control, Advanced, and System Monitoring. Below that, the screen is divided into three columns: “My Router”, “My Network,” and “Action Zone.
2.4a Menu The Main screen’s menu contains links to all of the configuration options of the TG590: • Wireless Setup (chapter 3) • My Network (chapter 4) • Firewall Settings (chapter 6) • Parental Controls (chapter 7) • Advanced (chapter 8) • System Monitoring (chapter ?) 2.4b My Router This section displays the status of the TG590’s network and Internet connection.
3 WIRELESS SETTINGS In this chapter With the built-in wireless access point you no longer need a cable connection between your computer and your TG590. Wireless networking allows you to connect two or more devices without the wires, making your devices more accessible and simple to use. This chapter explains how to create a wireless network using the TG590, including accessing and configuring wireless security options. In this chapter, we will take a closer look at following features: Topic Page 3.
3.1 Overview The TG590 provides the user with wireless connectivity over the 802.11b, g, and n standards (the most common wireless standards). 802.11b has a maximum data rate of 11 Mbps, while 802.11g has a maximum data rate of 54 Mbps, and 802.11n has a maximum data rate of 130 Mbps. All operate in the 2.4 GHz range. The TG590’s wireless feature is turned on, with wireless security activated, by default. The level of security is WPA2 with a unique WPA2 key already entered.
3.3 Wireless Status Clicking on the “Wireless Settings” icon from the Main screen’s menu generates the “Wireless Status” screen, which displays the current status of the wireless connection. 3.3a Radio Enabled Displays whether the TG590’s wireless radio is active. 3.3b SSID The SSID (Service Set Identifier) is the network name shared among all devices on a particular wireless network. The SSID must be identical for all devices on the wireless network.
must be on the same channel to function correctly. 3.3d Security Enabled Displays what kind of security is active on the wireless connection, and the security encryption key. 3.3e SSID Broadcast Displays whether the TG590 is broadcasting its SSID. If activated, the SSID of the TG590’s wireless network is broadcast wirelessly. 3.3f MAC Authentication Displays whether the TG590 is using MAC (Media Access Control) address authentication to allow wireless devices to join the network. 3.
3.4 Basic Security Settings To configure the TG590’s wireless network for basic security, select “Basic Security Settings” from the menu on the left side of any Wireless Settings screen. The “Basic Security Settings” screen appears. 1) Click the “On” radio button to activate the TG590’s wireless radio. 2) Enter the name of the wireless network in the “SSID” text box (the SSID name in the figure above is an example; enter a different name for the SSID).
4 MY NETWORK CONFIGURATION In this chapter In this chapter, we will take a closer look at following features: Topic Page 4.0 Accessing My Network Settings 4.1 Network Status 4.2 Network Connections Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
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5 NETWORK CONNECTIONS In this chapter In this chapter, we will take a closer look at following features: Topic Page 5.1 Accessing Network Connections 5.2 Network (Home/Office) Connection 5.3 Ethernet Connection 5.4 Wireless Access Point Connection 5.5 Coax Connection 5.6 Broadband Ethernet Connection 5.7 Broadband Coax Connection Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590.
5.1 Accessing Network Connections Caution: The settings covered in this chapter should be configured by experienced network technicians only. To access the TG590’s network connections, in the “My Network” screen: Click Network Connections from the menu on the left side. The “Network Connections” screen appears. Click Advanced to expand the screen and display all connection entries. Note: To return to the Basic view, click on Basic. To select a connection, click on its name.
The remainder of this chapter describes the various network connections available on the TG590. 5.2 Network (Home/Office) Connection Select Network (Home/Office) in the Network Connections screen to generate the “Network (Home/Office) Properties” screen. This screen displays a list of the local network’s properties. The only modifications that can be made from this screen are disabling the connection (by clicking Disable) or renaming the connection (by entering a new name in the “Rule Name” text box).
Obtain an IP Address Automatically Select this option if the network connection is required by the ISP to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address. Use the Following IP Address Select this option if the network connection uses a permanent (static) IP address, then the IP address and subnet mask address.
Server” text boxes. 6. Enter the amount of time a network device will be allowed to connect to the TG590 Router with its currently issued dynamic IP address in the “Lease Time in Minutes” text box. 7. Click in the “Provide Host Name If Not Specified by Client” check box to have the TG590 Router automatically assign network devices with a host name, in case a host name is not provided by the user.
Note: If disabling the connection, the TG590 Router must be rebooted for the change to take effect. 5.3a Configuring the Ethernet Connection Click Settings at the bottom-right of the Ethernet Properties screen to generate the “Configure Ethernet” screen. General The top part of the Configure Ethernet screen displays general communication parameters. We recommend not changing the default values in this section unless familiar with networking concepts.
5.4 Coax Connection A Coax connection connects devices (such as set-top boxes) to the TG590 Router using a coaxial cable. Click Coax in the Network Connections screen (if needed, click Advanced at the bottom of the screen to reveal the “Coax” link below “Network [Home/Office]”) to generate the “Coax Properties” screen. This screen displays a list of the connection’s properties.
Coax Link Ethernet connection. Coax Connection Status Click Go to LAN Coax Stats to generate the “Coax Connection Status” screen, which gives an overview of all the devices connected to the TG590 Router via coaxial cable. 5.5 Broadband Ethernet Connection A Broadband Ethernet connection connects the TG590 Router to the Internet using an Ethernet cable. Click Broadband Connection (Ethernet) from the Network Connections screen to generate the “Broadband Connection (Ethernet) Properties” screen.
DHCP connection, and “Manual,” which allows the MTU to be set manually. Internet Protocol This section includes three options: No IP Address, Obtain an IP Address Automatically, and Use the Following IP Address. No IP Address Select this option if the connection has no IP address. This is useful if the connection is operating under a bridge. Obtain an IP Address Automatically Select this option if the ISP requires the connection to obtain an IP address automatically.
DHCP Server To set up the TG590 Router to function as a DHCP server: 1) Select DHCP Server. 2) Enter the IP address at which the TG590 Router starts issuing addresses in the “Start IP Address” text boxes. Since the TG590 Router’s default IP address is 192.168.1.1, the Start IP Address must be 192.168.1.2 or higher. 3) Enter the end of the IP address range used to automatically issue IP addresses in the “End IP Address” text boxes. 4) Enter the subnet mask address in the “Subnet Mask” text boxes.
Basic Select this option for basic routing operation. Advanced To set up the TG590 Router’s Broadband Ethernet connection for advanced routing: 1) Select Advanced from the Routing drop-down menu. 2) Enter a device metric in the “Device Metric” text box. The device metric is a value used by the TG590 Router to determine whether one route is superior to another, considering parameters such as bandwidth and delay time. 3) Click in the “Default Route” check box to define this device as a the default route.
5.6 Coax Broadband Connection A Coax Broadband connection connects the TG590 Router to the Internet using a coaxial cable. Click Broadband Connection (Coax) in the Network Connections screen to generate the “Broadband Connection (Coax) Properties” screen. This screen displays a list of the connection’s properties. The only modifications that can be made from this screen are disabling the connection (by clicking Disable) or renaming the connection (by entering a new name in the “Name” text box).
CM Ratio Select the CM Ratio from the drop-down menu here. WAN Coax Connection Speeds This section displays the TG590 Router’s Tx and Rx speeds (in Mbps). Internet Protocol This section includes three options: No IP Address, Obtain an IP Address Automatically, and Use the Following IP Address. No IP Address Select this option if the connection has no IP address. This is useful when the connection is operating under a bridge.
IP Address Distribution The “IP Address Distribution” section of the Configure Broadband Connection (Coax) screen allows the user to configure the TG590 Router’s Dynamic Host Configuration Protocol (DHCP) server parameters. The DHCP automatically assigns IP addresses to network devices. If enabled, make sure to configure the network devices as “DHCP Clients.” There are three options in this section: Disabled, DHCP Server, and DHCP Relay. Caution! We strongly recommend leaving this setting at “Disabled”.
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Routing The TG590 can be configured to use dynamic routing. Dynamic routing automatically adjusts how packets travel on the network.
Basic or Advanced. WARNING! Do not use static routing unless instructed to do so by your ISP. Basic Select this option for basic routing operation. Advanced To set up the TG590 Router’s Coax broadband connection for advanced routing: 1. Select Advanced from the Routing drop-down list. 2. Enter a device metric in the “Device Metric” text box. The device metric is a value used by the TG590 Router to determine whether one route is superior to another, considering parameters such as bandwidth and delay time. 3.
5.7 WAN PPPoE Connection WAN Point-to-Point Protocol over Ethernet (PPPoE) relies on two widely accepted standards: Point-to-Point Protocol and Ethernet. PPPoE enables Ethernet networked computers to exchange information with computers on the Internet. PPPoE supports the protocol layers and authentication widely used in PPP and enables a point-to-point connection to be established in the normally multipoint architecture of Ethernet.
5.7a Configuring the WAN PPPoE Connection Click Settings in the WAN PPPoE Properties screen to generate the “Configure WAN PPPoE” screen. General The top part of the Configure WAN PPPoE screen displays general communication parameters. We recommend not changing the default values in this section unless familiar with networking concepts. Status Displays the connection status of the WAN PPPoE connection. (“Down,” “Disabled,” “Connected,” etc.) When should this rule occur? Displays when the rule is active.
Login User Name Enter the user name (provided by the ISP) in this text box. Login Password Enter the password (provided by the ISP) in this text box. Support Unencrypted Password (PAP) Password Authentication Protocol (PAP) is a simple, plain-text authentication scheme. The user name and password are requested by the networking peer in plain-text. PAP, however, is not a secure authentication protocol. Man-in-the-middle attacks can easily determine the remote access client’s password.
can be entered manually, according to the information provided by the ISP. To configure the connection to automatically obtain a DNS server address, select Obtain DNS Server Address Automatically from the “DNS Server” drop-down list. To manually configure DNS server addresses, select Use the Following DNS Server Addresses from the “DNS Server” drop-down list. Up to two different DNS server addresses can be entered (Primary and Secondary). Routing Select Advanced or Basic from the “Routing” drop-down list.
Routing Table Clicking New Route generates the “New Route” screen, where a new route can be configured. Internet Connection Firewall Click in the “Enabled” check box to activate the TG590 Router’s firewall on the WAN PPPoE connection.
6 SECURITY SETTINGS In this chapter In this chapter, we will take a closer look at following features: Topic Page 6.0 Firewall 6.1 Access Control 6.2 Port Forwarding 6.3 DMZ Host 6.4 Port Triggering 6.5 Static NAT (Future Release) 6.6 Advanced Filtering 6.7 Security Log Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
6.0 Firewall The firewall is the foundation of the TG590 ’s security suite, and it has been tailor-made to meet the need of the residential/office network user and is configured to give the best protection and flexibility to users using interactive applications, such as Internet gaming and video conferencing. The firewall controls the flow of data between the local network and the Internet.
To configure the TG590’s firewall security settings: 1. From the General screen, select a security level by clicking the appropriate radio button. Using the Minimum Security setting may expose the local network to significant security risks, and thus should only be used for short periods of time. 2. Check the “Block IP Fragments” box to protect the local network from a common type of hacker attack that uses fragmented data packets to sabotage the network.
6.1 Access Control Access control is used to block specific computers within the local network (or even the whole network) from accessing certain services on the Internet. For example, one computer can be prohibited from surfing the Internet, another computer from transferring files using FTP, and the whole network from receiving incoming email.
3. If this access control rule applies to all networked devices, select Any from the “Networked Computer/Device” list box. If this rule applies to certain devices only, select User Defined and click Add. Then, create and add a network object (for more details about adding network objects, see the “Advanced Connection” chapter of this manual). 4. Select the Internet protocol to be allowed or blocked from the “Protocol” drop-down list. 5.
6.2 Port Forwarding In its default state, the TG590 blocks all external users from connecting to or communicating with the network, making it safe from hackers who may try to intrude on the network and damage it. However, the network can be exposed to the Internet in certain limited and controlled ways to enable some applications to work from the local network (game, voice, and chat applications, for example) and to enable Internet access to servers in the network.
network). 6.3 DMZ Host The DMZ (De-Militarized Zone) host feature allows one device on the network to operate outside the firewall. Designate a DMZ host: • To use an Internet service, such as an online game or video-conferencing program, not present in the Port Forwarding list and for which no port range information is available. • To expose one computer to all services without restriction or security. Warning: A DMZ host is not protected by the firewall and may be vulnerable to attack.
2. Click in the “DMZ Host IP Address” check box, then enter the IP address of the computer to be designated as a DMZ host. Note: Only one network computer can be a DMZ host at any time. 3. Click Apply. Note: to disable the DMZ Host, Click in the “DMZ Host IP Address” check box.
6.4 Port Triggering Port triggering can be used for dynamic port forwarding configuration. By setting port triggering rules, inbound traffic is allowed to arrive at a specific network host using ports different than those used for the outbound traffic. The outbound traffic triggers which ports inbound traffic is directed. For example, a gaming server is accessed using UDP protocol on port 2222. The gaming server responds by connecting the user using UDP on port 3333 when starting gaming sessions.
Triggering screen as an active protocol. 4. If User Defined is selected in step 2, the “Edit Port Triggering Rule” screen appears. Enter a service name in the appropriate text box, then configure its inbound and outbound trigger ports by clicking the appropriate links..
6.5 Advanced Filtering Advanced filtering is designed to allow comprehensive control over the firewall’s behavior. Specific input and output rules can be defined, the order of logically similar sets of rules controlled, and distinctions made between rules that apply to Internet and rules that apply to local network devices. To access, select Advanced Filtering from any Security screen. The “Advanced Filtering” screen appears. Two sets of rules can be configured: input rules and output rules.
6.6 Security Log The security log displays a list of firewall-related events, including attempts to establish inbound and outbound connections, attempts to authenticate at an administrative interface (MegaControl Panel or Telnet terminal), firewall configuration, and system start-up. To access the security log, select Security Log from any Security screen. The “Security Log” screen appears. 6.6a Time The time (based on the TG590’s date and time settings) the event occurred. 6.
6.6e Security Log Settings To view or change the security log settings: 1. Click Settings in the Security Log screen. The “Security Log Settings” screen appears. 2. Select the type of activities that will generate a log message: Accepted Incoming Connections - activating this check box generates a log message for each successful attempt to establish an inbound connection to the local network.
6.6a Inbound/Outbound Packets - Rule Sets There are numerous rules automatically inserted by the firewall to provide improved security and block harmful attacks. These pre-populated rules displayed are required for operation on the Verizon Network. To configure advanced filtering rules, click Add next to the rule title. The “Add Advanced Filter” screen appears. To add an advanced filtering rule, define the following rule parameters: 6.
Accept Packet - Allow access to packets that match the source and destination IP addresses and protocol ports defined in upper section of the screen. The data transfer session will not be handled using Stateful Packet Inspection (SPI), so other packets that match this rule will not be automatically allowed access. This setting is useful when creating rules that allow broadcasting. 6.9e Logging Click in this check box to add entries relating to this rule to the security log. 6.
7 PARENTAL CONTROL In this chapter In this chapter, we will take a closer look at following features: Topic Page 7.1 Setting the Parental Controls 7.2 Rule Summary 7.3 Parental Control Log Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
7.1 Setting the Parental Controls To create a basic access policy for a computer on the TG590’s network, click Parental Control from the top of the Home screen and follow these instructions: 1. The “Parental Control” screen appears. From the “Networked Computer/Device” list box, select a computer/device, and then click Add. The computer/ device appears in the “Selected Devices” list box. 2.
4. If needed, you can create a schedule for when you want the rule to be active, or inactive. In the “Create Schedule” section, select the affected days. 5. Select whether the rule will be active or inactive during the schedule you created by clicking the radio button next to the appropriate option. 6. If you want more precise control over the schedule, set up an hourly schedule by entering the start and end times in the appropriate text boxes. Make sure to specify AM or PM.
7.2 Rule Summary Clicking Rule Summary from the menu on the left side generates the “Rule Summary” screen. The Rule Summary screen displays a list of all rules created for the TG590. Additionally, the rule can be viewed by clicking the magnifying glass in the “View Rule” column, or edited by clicking on the icon in the “Edit Rule” column.
7.3 Parental Control Log Clicking Parental Control Log from the menu on the left side generates the “Parental Control Log” screen. The Parental Control Log screen displays a list of all events/sites visited or attempted. Additionally, the log can be filtered by the “Date/Time”. A log can also be saved, refreshed to view recent activity, or cleared.
8 ADVANCED SETTINGS In this chapter In this chapter, we will take a closer look at following features: Topic Page 8.1 Using Advanced Settings 8.2 Utilities 8.3 DNS Settings 8.4 Network Settings 8.5 Configuration Settings 8.6 Time Settings 8.7 Firmware Upgrade 8.8 Routing Settings Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
8.1 Using Advanced Settings To access the TG590’s Advanced Settings, click Advanced at the top of the Home screen. Click “Yes” in the “Warning” screen, and the “Advanced” screen appears.
The following settings are explained in this chapter: 64 • Diagnostics - perform diagnostic tests on the TG590 • Restore Defaults - reset the TG590 to its default settings • Reboot Router - restart the TG590 • MAC Cloning - clone MAC addresses • ARP Table - display active devices and their IP and MAC addresses, etc.
• Network Objects - create and manage network objects (discrete LAN subsets) • Universal Plug & Play - ? • IGMP Proxy - ? • Port Forwarding Rules - configure the TG590’s ports • Date and Time - configure the TG590 ’s clock and calendar • Scheduler Rules - schedule firewall activation • Routing - manage routing policies • IP Address Distribution - manage the IP addresses of devices on the network 65
8.2 Utilities The first collection of Advanced Connection (beneath the Toolbox icon) is the Utilities. 8.2a Diagnostics The Diagnostics screen can assist in testing network connectivity. This feature pings (ICMP echo) an IP address and displays the results, such as the number of packets transmitted and received, round trip time, and success status. To diagnose network connectivity: 1. Click Diagnostics from the Advanced screen. The “Diagnostics” screen appears. 2.
8.2b Restore Defaults If the TG590’s factory default settings need to be restored (to build a new network from the beginning, for example), use the following procedure: 1. Click Restore Defaults in the Advanced screen. The “Attention” screen appears. 2. If needed, click Save Configuration File to save the TG590’s current configuration to a file. The TG590’s current settings can then be reapplied after restoring default settings (see “Configuration File” in this chapter for more information). 3.
8.2c Reboot the TG590 To reboot the TG590: 1. Click Reboot Router under the red tool box icon on the Advanced screen. 2. The “Reboot Router” screen appears. 2. Click OK to restart the TG590. This may take up to two minutes.
8.2d MAC Cloning A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network. All networkable devices have a MAC address. When replacing another network device with the TG590, the installation process can be simplified by copying the MAC address of the existing networking device to the TG590. To do this: 1. Click MAC Cloning under the red toolbox icon on the Advanced screen. 2. The “MAC Cloning” screen appears. 3.
8.2e ARP (Address Resolution Protocol) Table Clicking ARP Table in the Advanced screen generates the “ARP Table” screen. This screen displays the IP and MAC addresses of each DHCP connection. 8.2f Users To manage individual users: 1. Click Users in the Advanced screen, which generates the “Users” screen.
2. Click New User, which generates the “User Settings” screen. 3. When adding a user, specify the following parameters: • User Name - The name a remote user will use to access the home or office network. This entry is casesensitive. • New Password/Retype New Password - The password for the user (and enter again to confirm). • Permissions - The level of access the user is allowed. Options include: Administrator or User.
Note: Changing any of the user parameters will prompt the connection associated with the user to terminate. For changes to take effect, activate the connection manually after modifying user parameters.
8.2g Quality of Service The TG590’s QoS (Quality of Service) capabilities are covered in detail in appendix A of this manual.
8.2h Local Administration Clicking Local Administration in the Advanced screen generates the “Local Administration” screen. This screen allows the user to grant local Telnet access using a particular Telnet port. To use, select a Telnet port by clicking in the appropriate check box, then click Apply.
8.3 DNS Settings The second section of the Advanced window is the DNS (Domain Name System) settings section, which includes “Dynamic DNS” and “DNS Server.” 8.3a Dynamic DNS Dynamic DNS creates a dynamic IP address to be aliased to a static hostname, allowing a computer on the network to be more easily accessible from the Internet.
Setting up Dynamic DNS To set up Dynamic DNS on the TG590, click Dynamic DNS in the Advanced screen. When the “Dynamic DNS” screen appears, click New Dynamic DNS Entry. Another Dynamic DNS screen appears.
Configure the following parameters: • Host Name: Enter the full Dynamic DNS domain in this text box. • Connection: Select the connection with which to couple the Dynamic DNS service. Options include Broadband Connection (Ethernet), Broadband Connection (Coax) • Provider: Select the TG590’s Dynamic DNS account provider from the drop-down list. • User Name: Enter the Dynamic DNS user name in this text box. • Password: Enter the Dynamic DNS password in this text box.
• Offline: Disable the Dynamic DNS feature by clicking this check box. This feature is available only to users who have purchased some type of upgrade credit from the Dynamic DNS provider. Note: Changing the redirection URL can only be performed via the Dynamic DNS provider’s website. SL Mode If the Dynamic DNS service chosen supports SSL, select the SSL mode from the drop-down menu (options: None, Chain, Direct). To edit the host name or IP address of an entry: 1.
The Domain Name System (DNS) translates domain names into IP addresses and vice versa. The TG590 ’s DNS server is an auto-learning DNS, which means that when a new computer is connected to the network, the DNS server learns its name and automatically adds it to the DNS table. Other network users can immediately communicate with this computer using either its name or its IP address.
To add a new entry to the list: Click Add DNS Entry in the DNS Server screen. The “DNS Entry” screen appears. 2. Enter the computer’s host name in the “Host Name” text box. 3. Enter the computer’s IP address in the “IP Address” text boxes. 4. Click Apply to save the changes.
8.4 Network Settings The Network Settings section of the Advanced screen includes settings that affect the TG590’s network. 8.4a Network Objects A network object is used to define a part of the TG590’s network (a group of computers, for example) by MAC addresses, IP addresses, and/or host names. The defined part becomes a “network object,” and settings, such as configuring system rules, can be applied to all the devices defined as part of the network object at once.
Click Add. The “Edit Network Object” screen appears. Specify a name for the network object in the “Description” text box. Click Add. The “Edit Item” screen appears. Select the type of network object type from the “Network Object Type” list box. Options include IP address, IP Subnet, IP Range, MAC Address, Host Name, and DHCP Option. 6. Repeat to create other network objects, if needed. When finished, click Apply to save all created network objects.
8.4c Protocols Protocols feature a list of preset and user-defined applications and common port settings. Protocols can be used in various security features, such as Access Control and Port Forwarding. New protocols can be added to support new applications or existing ones can be edited when needed. To define a protocol: 1. Click Protocols in the Advanced screen. The “Protocols” screen appears.
2. Click Add at the bottom of the screen. The “Edit Service” screen appears. 3. Name the service in the “Service Name” text box and, if needed, enter a description of the service in the “Service Description” text box, then click Add Service Ports. The “Edit Service Server Ports” screen appears. Select a protocol from the “Protocol” drop-down list. To create a new protocol, select “Other.
8.5 Configuration Settings This section includes settings that affect the TG590’s configuration.
8.5a Configuration File Use the TG590’s Configuration File feature to view, save, and load configuration files, which are used to backup and restore the TG590 ’s current configuration. To do this: 1. Click Configuration File in the Advanced screen. The “Configuration File” screen appears. Click Load Configuration File to load the previous configuration from a file and restart the TG590.
8.5b System Settings Clicking System Settings in the Advanced screen generates the “System Settings” screen, where various system and management parameters can be configured.
System Use the “System” section of this screen to configure the following two options: Wireless Broadband’s Hostname - Specify the TG590’s host name by entering it into the text box. The host name is also the TG590’s URL address, so it can be entered here rather than 192.168.1.1. Local Domain - Specify the network’s local domain by entering it into this text box.
Management Application Ports This section allows the following management application ports to have their default port numbers to be changed: Primary/secondary HTTP ports Primary/secondary HTTPS ports Primary/secondary Telnet ports Secure Telnet over SSL ports Management Application SSL Authentication Options This section allows the user to access the TG590’s GUI through a browser or Telnet as a secure socket layer (SSL) session.
Security Logging Use this section to configure the following security log options. Low Capacity Notification Enabled - Click in this check box to activate low capacity notification (works in tandem with “Allowed Capacity Before Email Notification” and “Security Log Buffer Size” options). Allowed Capacity Before Email Notification - Enter the percentage of security log buffer capacity reached to trigger an email notification.
Auto WAN Detection When activated, Auto WAN Detection causes the TG590 to automatically search for a WAN connection. Enable Logging - Clicking in this check box activates automatic WAN detection. PPP Timeout - Enter the amount of time (in seconds) before the TG590 stops attempting to establish a broadband PPP connection. DHCP Timeout - Enter the amount of time (in seconds) before the TG590 stops attempting to establish a broadband DHCP connection.
8.6 Time Settings The Time settings section of the Advanced window features utilities that involve times, dates and schedules. 8.6a Date and Time To configure date and time, do the following: 1) Click Date and Time on the Advanced screen. The “Date and Time” screen appears.
2) Select the local time zone from the drop-down list. The TG590 can automatically detect daylight saving setting for selected time zones. If the Daylight Saving Time setting for a time zone is not automatically detected, the following two fields will be displayed: • Enabled - Select this check box to enable daylight saving time. • Mode- Relative (Recommended for U.S./Canada) or Absolute. To perform an automatic time update: 1) Click in the “Enabled” check box in the “Automatic Time Update” section.
8.6b Scheduler Rules Scheduler rules are used for limiting the activation of firewall rules to specific time periods, either for days of the week, or for hours of each day. To define a rule: Make sure the TG590’s date and time are set correctly. To do this, see the “Date and Time” section in this chapter. Click Scheduler Rules in the Advanced screen. The “Scheduler Rules” screen appears. 3. Click Add. The “Set Rule Schedule” screen appears. 4. Enter a name for the rule in the “Rule Name” text box. 5.
7. Select or active or inactive days of the week by clicking in the appropriate text boxes. 8. If applicable, click New Hours Range Entry to define an active/inactive hourly range. The “Edit Hour Range” screen appears. Enter a start and end time in the appropriate text boxes. Note: Make sure the TG590 ’s date and time settings are properly configured for the time zone. 9. Click Apply.
8.6c Clock Set Click on this link from the Date and Time screen to set the TG590 ’s time and date. The Local Date can be set by using the drop-down list; and the Local Time can be manually entered into the text boxes. Then, click on Apply. The final section of the Advanced screen is Routing settings, which includes Routing and IP Address Distribution.
8.8a Routing Access the routing table rules by clicking Routing in the Advanced screen. The “Routing” screen appears. Routing rules can be added, edited, or deleted from the Routing screen. To add a , click New Route. The “Route Settings” screen appears. When adding a routing rule, the following parameters must be specified: • Route Name - Select the type of network from the drop-down list. • Destination - The destination is the destination host, subnet address, network address, or default route.
• Gateway - Enter the TG590’s IP address. • Metric - A measurement of the preference of a route. Typically, the lowest metric is the most preferred route. If multiple routes exist to a given destination network, the route with the lowest metric is used. IGMP (Internet Group Management Protocol) Multicasting The TG590 provides support for IGMP multicasting, which allows hosts connected to a network to be updated whenever an important change occurs in the network.
8.8b IP Address Distribution The TG590’s DHCP server makes it possible to easily add computers configured as DHCP clients to the network. It provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to them. For example, a client (host) sends out a broadcast message on the network requesting an IP address for itself.
To view a summary of the services currently being provided by the DHCP server, click IP Address Distribution in the Advanced screen. The “IP Address Distribution” screen appears.
Editing DHCP Server Settings To edit the DHCP server settings for a device: 1. Click the appropriate icon in the “Action” column. The “DHCP Settings” screen for the device appears. 2. Select the “IP Address Distribution” from the drop-down list. Options include DHCP Server, DHCP Relay, or Disable. 3. Complete the following fields: • Start IP Address Range, End IP Address Range - determines the number of hosts connected to the network in this subnet.
• Lease Time - each device will be assigned an IP address by the DHCP server for a limited time (“Lease Time”) when it connects to the network. When the lease expires, the server will determine if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly- connected computer. This feature ensures that IP addresses not in use will become available for other computers on the network.
To define a new connection with a fixed IP address: 1. Click New Static Connection in the DHCP Connections screen. The “DHCP Connection Settings” screen appears. 2. Enter a host name for this connection. 3. Enter the fixed IP address to assign to the computer. 4. Enter the MAC address of the computer’s network card. 5. Click the Apply to save changes. Note: A device’s fixed IP address is actually assigned to the specific network card’s MAC address installed on the network computer.
9 TROUBLESHOOTING In this chapter In this chapter, we will take a closer look at suggested solutions for problems you may encounter while installing, configuring or using your TG590. Topic Page 9.1 Package Contents 9.2 System Requirements 9.3 ? 9.4 ? Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG590. For more information, please contact your service provider.
9 Troubleshooting The TG590’s System Monitoring screens display important system information, including basic settings, system log, key network device parameters and network traffic statistics. 9.1 Status Click System Monitoring at the top of the Home screen to display the “ Status” screen, which displays the TG590’s basic settings. 9.
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Check the LEDs If the TG590 does not work as expected, the status LEDs on the front panel may provide you enough information to locate the problem: LED Color State Description Solid Connected to the Ethernet device, no data traffic ongoing Blinking Connected to the Ethernet device, data traffic ongoing Green Ethernet LAN Off Green Coax LAN No device connected. Solid/ Blinking Off Green One or more devices (e.g. a Set-top-box) are connected to the local coaxial network.
No Ethernet connection to the Verizon Optical Network Terminal (ONT). Off Green Coax WAN Solid/ Blinking Off Connected to the Verizon Optical Network Terminal (ONT) using the Coax port. Not connected to the ONT using the Coax port. Solid Connected to the Internet, no activity detected. Blinking Connected to the Internet, activity. Solid Failed to connect to the Internet. Green Internet Amber Off The TG590 is either powered off or starting up.
