TouchScreen User's Guide Technicolor TCA200 Release 3.8 Grenada PN: 631-00008-01 Rev 3.
TouchScreen User's Guide © 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and technology names are trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned herein are trademarks of their respective companies.
UL1635 Notice This device complies with UL1635. ULC S545 Notice This device complies with ULC S545. ULC C1023 Notice This device complies with ULC C1023. ETL Notice This device complies with all ETL and ETLC safety requirements. Insert copy of ETL sticker when available Limitations of Security Products Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other emergencies.
TouchScreen User's Guide Contents Compliances Device Purpose UL1023 Notice UL985 Notice UL1635 Notice ULC S545 Notice ULC C1023 Notice ETL Notice Limitations of Security Products 4 2 2 2 2 3 3 3 3 3 Welcome to the TouchScreen Understanding Security Network Components Understanding the Security Zone Types Understanding Alarms Configuring the TouchScreen Subscriber Portal 6 7 8 9 9 10 Using the TouchScreen Understanding the TouchScreen Controls Understanding the Screen Security Status Header System & Zo
Reboot the TouchScreen Understanding and Configuring Screen Brightness & Screen Dimming Configuring the Screensaver Configuring the Tones and Volume Levels Cleaning the TouchScreen Screen Viewing Technical Specifications of Your TouchScreen 40 40 44 45 46 47 Appendix 1: TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen Battery Requirements Replacing the Battery Recommendations for Sensor Installation and Placement System Limitations Emergency Preparations 48 48 52 52 54 56 5
TouchScreen User's Guide Welcome to the TouchScreen The purpose of this document is to explain the following in the OpenHome Converge system: Understand and operate the TouchScreen device Arm and disarm your security system Send a panic alarm View system status and arm/disarm the system Manage connectivity between the TouchScreen and the Central Monitoring Stations Manage pass codes Manage security zones Manage emergency dispatch contact information View history logs View account information Figure 1: Sec
Welcome to the TouchScreen Understanding Security Network Components Security Network Components describes the equipment included with your security system. Table 1: Security Network Components Component Description TouchScreen The device used to interface with your security system. Sensors Doorway/window Monitors the opening and closing of potential entry and exit points. Motion (indoor) Monitors movement within the premises Security Network Router The hub of your security network.
TouchScreen User's Guide Understanding the Security Zone Types Security zones are the sensors that detect movement and the opening and closing of doors and windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the system and configured by your installer. You can enable and disable each security zone using the Security widget. Security Zone Function Description Sensor Types Entry/exit For doorways that are used to enter the premises.
Welcome to the TouchScreen Understanding Alarms When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not entered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is sent to a central monitoring station. See "Disarming the System & Understanding What Happens During an Alarm" on page 23 for more information.
TouchScreen User's Guide From the Settings Widget you can do the following: Manage the way sensors are listed in TouchScreen reports and tools (page 30) Test your alarms (page 32) Manage your keypad codes and secret word (page 36) View your account information (page 39) Manage your TouchScreen device settiings (page 45) View technical information about your TouchScreen device (page 47) Subscriber Portal The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.
Using the TouchScreen Using the TouchScreen Understanding the TouchScreen Controls Figure 2: TouchScreen Device & Home Screen Button Description Home button. Press this button to go to the Home screen in the TouchScreen screen. The button is located at the bottom center in front of the device. Android menu button. Press this button to display the Android configuration menu. Refer to the Android documentation provided by Google for more information. Back button.
TouchScreen User's Guide Understanding the Screen The TouchScreen screen is used to interface with your security system. It provides: A real-time view of the system statuses Tools to manage your security system Additional optional applications If the screen is black (showing nothing) this is because the system is not receiving A/C power. The display is powered off to conserve battery life.
Using the TouchScreen During the Exit Delay, the header changes to announce the number of seconds until the system is armed. During the Entry Delay, the header changes to announce the number of seconds before the alarm goes off. System & Zone Trouble Header The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays when there is a connectivity (cellular, broadband, etc.
TouchScreen User's Guide Tap the text next to the to view help on resolving that trouble (resolution information). Tap to mark the trouble as acknowledged . An acknowledged trouble mutes its audible alerts for twelve hours. After that time, the trouble begins alerting again. You must acknowledge it by tapping the OK button again to silence the alerts.
Using the TouchScreen Table 2: System & Zone Trouble Header Messages Message Cause Resolution AC Power Disconnected TouchScreen is not receiving A/C power. Confirm that the power adapter is plugged into the TouchScreen. The system is in Low Power Mode (see page 19) Confirm that the power adapter is plugged into an un-switched outlet. Confirm that the un-switched outlet has power. Install the power adapter into another outlet.
TouchScreen User's Guide Message Cause Communication TouchScreen has detected an Jammed attempt to jam its communication with the sensors. Resolution This could be a burglary in progress. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. Lost Power External power for the sensor or Restore power to the sensor or device as soon device named in this alert is not as possible to avoid draining the battery. connected.
Using the TouchScreen Message Cause Sensor TouchScreen’s communication with Communication the identified sensor is being Jammed jammed. Resolution This could be a burglary in progress. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. Sensor Lost Power External power for the identified sensor or device is not connected. Restore power to the sensor or device as soon as possible to avoid draining the battery.
TouchScreen User's Guide Message Cause Resolution Use the Settings app to add, edit, and delete keypad codes Contact Customer Care. Tamper Detected Cover of the identified sensor or device has been removed. Check the sensor or device. Unknown Trouble An unknown condition occurred. Contact Customer Care. Zone Swinger Shutdown A sensor has been too many times resulting in alarms (default is one time).
Using the TouchScreen The TouchScreen provies the following apps: Select the Security app to view options related to arming/disarming the system, enabling/disabling security zones, viewing history logs, and recent security zone events. Select the Settings app to access tools to modify the TouchScreen configurations. Low Power Mode The TouchScreen is powered by a back-up battery and A/C power. When A/C power is lost, the TouchScreen places itself in Low Power mode.
TouchScreen User's Guide Alarms Arming the system Disarming the system When the back-up battery power drops below the required operational levels, the following occurs: The screen does not wake up when it is tapped. There is no broadband or cellular connectivity. Otherwise the TouchScreen is still operational. It continues to communicate with sensors and peripherals so it might produce sounds based on security zone events.
Managing Your System Security Managing Your System Security The section describes the important concepts and management operations for your security system.
TouchScreen User's Guide For the Arm Away mode Entry/Exit Delay, the following rules apply: When armed, the system audibly beeps once per second announcing that the system is in the Exit Delay period. During the last 10 seconds of the Exit Delay state, the system audibly fast beeps (two beeps per second). When an entry/exit zone is opened, the Entry Delay period sounds an audible beep each second. The system beeps twice per second in the last 10 seconds of the Entry Delay period.
Managing Your System Security The Exit Delay period is twice as long as for the Arm Away mode, and there is no audible alert during the countdown. A numerical countdown timer indicates how much time remains in the Exit Delay period. If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted. This only occurs once. After Exit Delay, the Security Status header is relabeled Armed Stay and sounds 3 short beeps.
TouchScreen User's Guide The Security app screen displays either the camera associated with the security zone where you entered the premises or the default camera, if no camera is associated with that zone. The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a second. If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds.
Managing Your System Security To disarm the system from the TouchScreen, see page 25. To disarm the system from the Subscriber Portal, see page 25. To disarm the system from the TouchScreen: 1. Tap the Security Status header when it is in Armed state. The Security app is displayed with a keypad and the Disarm System tab active. If the sensor that was tripped is associated with a camera, the view from that camera is displayed.
TouchScreen User's Guide Or select Security Disarm from the toolbar. A dialog is displayed. 2. Enter your keypad code and click Disarm. If you type in the wrong keypad code, delete the wrong code and enter the correct one. 3. The Security Status Header changes to show that the system is disarmed. There is no Entry Exit. Arming the System To cancel the arming process, see page 28. To configure audible feedback, see page 28. To arm the system from the TouchScreen: 1.
Managing Your System Security 2. Tap an arming mode (Arm Stay, Arm Away, or Arm Night) and enter your security code. 3. The Security Status header changes to display a countdown message. The text of the message will vary, depending on which arming mode you selected. Special Rules: If you selected the Arm Away mode, you have until the Exit Delay is over to exit the premises. Otherwise, the system is automatically armed in Arm Stay mode.
TouchScreen User's Guide It is NOT necessary to bypass for any other troubles. Instead, you must acknowledge the trouble before arming the system. Cancelling the Arming Process If you arm the system in Arm Away or Arm Stay mode, the Security Status header displays a countdown of the number of seconds until the Exit Delay is over. You can choose to cancel the arming process. To cancel the arming process: 1. Tap the Security Status header while it is displaying a countdown.
Managing Your System Security To manually trip an alarm: 1. Press the Panic button on the lower front of the TouchScreen. The Emergency screen is displayed. 2. Tap Fire to send an alarm for emergency fire assistance. The TouchScreen sounds a repeating, high-pitched chime. Tap Medical to send an alarm for emergency medical assistance. The TouchScreen sounds an audible, repeating, triple beep signal. Tap Police to send an alarm for police assistance.
TouchScreen User's Guide Disable a Sensor You can turn a zone off, which means the zone is not monitored when the system is armed. This is useful during periods when a sensor is being repaired. You can only turn a zone off when the system is disarmed. The system continues to log the activity of zones that are turned off in the Event History (see Viewing Your Zone Event History on page 30). To turn zones off: 1. Disarm the system (see "Arming and Disarming the System" on page 23) 2.
Managing Your System Security The Arm System tab is displayed. 2. Tap the History tab. The Zone Event History is displayed.
TouchScreen User's Guide To change the order that zones are listed in the TouchScreen screens: From the Settings app (see "Configuring the TouchScreen" on page 9), tap Sensors & Zones Zone Order. Change The Change Zone List Order screen is displayed. From this screen you can move items up and down in all lists that display order. For example, if you tapped To Top in the zone Window, that zone would move from the bottom of the list to the top.
Managing Your System Security The Alarm Test Options screen is displayed. 2. To have your test alarms reported to central monitoring, tap Disabled. 3. The button changes to Enabled. Your test alarms will be sent to central monitoring. Note: If the Enabled button is already displayed, tap Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 4.
TouchScreen User's Guide 6. Tap Arm. Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long. Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit security zone is faulted. The Arm button changes to a System Armed notice. 7. Tap Next. The Alarm Test screen is displayed. 8. Open and close an Entry/Exit door. The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second.
Managing Your System Security 9. Fault each additional alarm and ensure that it is marked as alarm (see Sensor Testing Operations). Table 4: Sensor Testing Operations Sensor Testing Process Door/Window Open and close the door or window. Motion Detector Avoid the motion detector’s view for three minutes after arming the system, then walk in front of it. Smoke Detector Press and hold the sensor’s “Test” button until the siren sounds, approx. 10 seconds.
TouchScreen User's Guide 2. If your Wi-Fi connection is weak, try moving the TouchScreen closer to the Internet router. Note: If your cellular signal is weak, try moving the TouchScreen to another part of the house where it can obtain a stronger signal. Testing Your Connectivity. The TouchScreen can test its connectivity to the Internet and cellular networks. To test the TouchScreen connectivity: 1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Connectivity.
Managing Your System Security Duress (see Understanding the Duress Keypad Code on page 38) The Master keypad code allows you to add, modify, and delete codes. See Keypad Code Permission Levels on page 38 keypad code types. Managing your Keypad Codes To manage your keypad code: From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Codes. Manage Keypad The Manage Keypad Codes screen is displayed. Note: From this screen you can modify your keypad codes or add new ones.
TouchScreen User's Guide Table 5: Keypad Code Permission Levels Arming Level Description Standard User can arm and disarm the system. or Guest Arm Only User can only arm the system. Master User can create, edit, and delete keypad codes, as well as arm and disarm the system. This level is provided with the system and cannot be added. Distress User is granted full access to the TouchScreen. The TouchScreen sends a silent alarm to the central monitoring station, and the police are dispatched.
Managing Your System Security Note: From this screen you can modify your keypad codes or add new ones. Managing Your Secret Word When an alarm is sent to a central monitoring station, they will attempt to contact you to verify that a true emergency is occurring. When you answer, they will ask for your secret word as an additional verification. To view and modify your secret word: 1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Advanced Settings Security Secret Word.
TouchScreen User's Guide Maintaining & Configuring the TouchScreen Device You can configure the way the TouchScreen device displays your security information. Reboot the TouchScreen Occasionally, a problem might arise that could be solved by rebooting the TouchScreen. To turn the TouchScreen off and on: From the Settings menu (see "Configuring the TouchScreen" on page 9), tapAdvanced Settings Reboot Touchscreen. The TouchScreen turns itself off and back on.
Maintaining & Configuring the TouchScreen Device The Screen Configuration menu is displayed. 2. Tap Screen Brightness. A control allows you to set the brightness level from 1-10 (default 10). Configuring Automatic Screen Dimming and Night Mode Dimming You can choose to have the screen dim to a set level after a period of inactivity (this can be used instead of a screensaver or in conjunction with a screen saver.
TouchScreen User's Guide The Screen Configuration menu is displayed. 2. Tap Automatic Screen Dimming. A couple of controls are provided that allow you to set automatic dimming level and the amount of idle time for the TouchScreen to wait before dimming. The Idle Timeout maximum is 30 minutes. It decreases in increments of 5 minutes. To have the screen never dim due to inactivity, set the Dimming Level to 10. This also requires that the Backlight off at night setting is No.
Maintaining & Configuring the TouchScreen Device The Screen Configuration menu is displayed. 2. Tap Screen Nighttime Settings. Some backlight controls are provided. Table 6: Screen Night Mode Settings Controls Control Description Backlight Yes off at night No The screen will dim during the configured time range. The screen will not dim during the configured time period. If it is configured to dim after a period of inactivity, that will still happen.
TouchScreen User's Guide Configuring the Screensaver You can configure the TouchScreen to display a screen saver after the device has been inactive for some period of minutes. The TouchScreen will not enter screensaver mode when it is Armed. See also: Understanding and Configuring Screen Brightness & Screen Dimming on page 40 for how to have the screen dim to a configured level after a period of inactivity. This can be used instead of a screensaver or in conjunction with a screensaver.
Maintaining & Configuring the TouchScreen Device Table 7: Commonly Used Screensavers Control Description None The screen never goes to screensaver. Security Screen displays the Arm System tab from the Security app. Dashboard Camera Displays stills of the cameras attached to the security system (updated every 5 seconds). If there is only one camera attached to the security system, it displays live video. Clock Displays the current time in digital or analog.
TouchScreen User's Guide Red icons(for example faulted. for door being opened) designate the sound played when a zone is Green icons (for example cleared. for a door being closed) designate the sound played when a zone is 2. Tap a field to display a menu to sounds to play when a zone is faulted or cleared. 3. Tap Silence to have the TouchScreen never play a tone when the associated security zone is faulted.
Maintaining & Configuring the TouchScreen Device Viewing Technical Specifications of Your TouchScreen From the Settings menu (see "Configuring the TouchScreen" on page 9), tap About. The About This TouchScreen screen displayed. Table 8: About This TouchScreen Details Arming Mode Description Version Current firmware version installed on your TouchScreen. Wi-Fi IP Address Internet Protocol address assigned to your TouchScreen by your router to communicate with it wirelessly.
TouchScreen User's Guide Appendix 1: TouchScreen Installation and Maintenance Installing the Technicolor TouchScreen 1. Remove the TouchScreen from its packaging. 2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the TouchScreen, and detach the cover. The 4.0 volt lithium polymer battery is wrapped and unconnected in the battery compartment of the TouchScreen. Warning: The rechargeable battery that came with your TouchScreen is only available through your service operator.
Appendix 1: TouchScreen Installation and Maintenance 8. Connect the adapter cable to the back of the TouchScreen. 9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch hole, which is the top right hole on the back of the TouchScreen.
TouchScreen User's Guide 10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch). 10. If the installation plan does not involve the TouchScreen connecting to the customer’s network wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router. 11. Insert the AC adapter into the bracket as shown. Table 9: AC Power Supply Ratings Rating Value Voltage 100 - 120V Current 0.
Appendix 1: TouchScreen Installation and Maintenance 12. Remove the center screw from the wall outlet. 13. Plug the TouchScreen’s AC adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default. After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.
TouchScreen User's Guide Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default. Battery Requirements Table 10: Device Batteries Device Device Type Batteries TouchScreen Central Controller GSP055771 4 volt Lithium Polymer 1 4400mAh (16.
Appendix 1: TouchScreen Installation and Maintenance 4. Position the battery and cables inside the battery compartment so the cables lie along the top of the battery. 5. Align and connect the battery’s pins to the battery connector so that the wire order is (leftto-right) RED, WHITE, BLACK. 6. Replace the battery cover and the screw.
TouchScreen User's Guide Recommendations for Sensor Installation and Placement Door/Window Sensors and Glass Break Detectors Install door/window sensors and/or glass break detectors at every possible location of entry, both upstairs and down. Glass Break Detectors For best detector performance, select a mounting location that is: Within 7.6 m (25 ft) of the protected glass Within clear view of the protected glass On the same wall as the protected glass At least 2 m (6.
Appendix 1: TouchScreen Installation and Maintenance Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture Obstructions such as curtains, plants, large furniture, doors Note: Free roaming pets pose special problems for motion detectors. Your installer has been trained to help you configure your installation to address your specific pet needs.
TouchScreen User's Guide System Limitations Your security system is designed to provide continued protection in the case of a temporary loss of power or internet connectivity. Still, no alarm system can guarantee protection from burglary or fire in every case. Test your system once a week to be sure it is working as expected (see "Testing Your Alarms" on page 32).
Appendix 1: TouchScreen Installation and Maintenance Emergency Preparations Do not wait until an emergency occurs to make a plan. Talk to each other about what each person should do in an emergency. For example: Learn your security system. Get to know how to arm and disarm it and what to do when the authorities or central monitoring calls. Make sure everyone (who should know) knows the Secret Word, when to use it, and that it should not be shared.
TouchScreen User's Guide Smoke Detector Installation Recommendations The National Fire Protection Association (NFPA) recommends the following for the number and placement of smoke detectors. Place smoke alarms as follows: In every bedroom, in hallways, and on every level of the premises, including the attic and basement. High on a wall or on a ceiling (because smoke rises). If a smoke detector is placed on a ceiling, position at least 4 inches (10.2 cm) from the wall.
Appendix D: Quick Reference Tables Appendix D: Quick Reference Tables This section provides tables that list the ranges and default settings for features in your security system.
TouchScreen User's Guide Table 11: System & Security Settings, Ranges, and Defaults. Feature Comments Ranges & Defaults Exit Delay The time allotted for the customer to exit the premises when the security system is armed. The Exit Delay for Arm Stay and Arm Night modes is twice the configured Exit Delay up to 120 seconds. Default: 60 seconds Range: 45 seconds to 240 seconds Exit Delay Progress Annunciation TouchScreen beeps once per second.
Appendix D: Quick Reference Tables Feature Comments Ranges & Defaults (that is, disarmed during the Alarm Transmission Delay period) Contacts can opt not to receive SMS and/or email messages notifying them when an alarm was aborted and that central monitoring was not notified. email when an alarm is disarmed during the Alarm Transmission Delay period. Cancel Window For 5 minutes after the end of the Abort Window, customer can disarm system to send an Alarm Cancel to central monitoring.
TouchScreen User's Guide Table 12: Screen Settings, Ranges, and Defaults Feature Comments Ranges & Defaults Automatic Screen Dimming Idle Timeout Default: 30 minutes Range: 5 minutes to 30 minutes (in 5 minute increments) Dimming Level Default: 10 (brightest) Range: 1 to 10 Backlight off at night Default: No Range: Yes or No Backlight off time Default: 12:00 .A.M. Backlight on time Default: 12:00 .A.M.
