Technician Operations Technician Operations Customers can use the Settings widget to access a variety of operations to configure and maintain their security system as described in the uControl TouchScreen User Guide. When an installer accesses the Settings widget with an Installer keypad code, they have access to the same operations as well other operations unavailable to a customer. Getting Started To access the Installers Settings menu: 1. From the Home screen, tap the Settings widget.
Home System Installation Guide The Installer Settings menu is displayed.
Technician Operations The Alarm Test Options screen is displayed. 3. To have your test alarms reported to central monitoring, tap Disabled. The button changes to Enabled. Your test alarms will be sent to central monitoring. Note: If the Enabled button is already displayed, tap Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 4.
Home System Installation Guide 5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.). When the security zones are ready for testing, “Ready to Arm” is displayed under the Arm button. 6. Tap Arm. Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long. Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit security zone is faulted.
Technician Operations The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period. The motion detectors are turned on. Note: To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your siren is in working order is an important part of the test.
Home System Installation Guide 10. After all the alarms have been faulted and the system has noted it, tap Disarm. 11. Tap Next. The Review Alarms screen is displayed showing a history of the zones in your system. 12. Review the zone event history. 13. Ensure you have received any configured alerts via email or SMS. 14. If you enabled Send Test Alarm Messages, contact the central monitoring station Test number to ensure that they received all the generated alarms.
Technician Operations To configure the Entry/Exit Delay periods: 1. From the Installer Settings Menu, tap Security ® Entry And Exit Delay. The Entry and Exit Delay screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the Entry Delay and Exit Delay periods by increments of 5 seconds. 3. Tap Return to Menu. Note: The Entry/Exit Delay periods cannot be less than 30 seconds. In most cases, these periods should not exceed 60 seconds.
Home System Installation Guide To configure the Alarm Transmission Delay period: 1. From the Installer Settings Menu, tap Security ® Alarm Transmission Delay. The Alarm Transmission Delay screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the Alarm Transmission Delay period. Note: The Alarm Transmission Delay period cannot be less than 15 seconds or exceed 45 seconds. 3. Tap Return to Menu.
Technician Operations To configure the swinger shutdown: 1. From the Installer Settings Menu, tap Security ® Swinger Shutdown. The Swinger Shutdown Settings screen is displayed. 2. Tap the right and left-pointing arrows to increase and decrease the number of swinger shutdown trips (Maximum Trips). Note: The number of trips cannot be less than 1 or exceed 6. 3. Tap Swinger Shutdown Enabled to disable this feature. Tap Swinger Shutdown Disabled to enable this feature.
Home System Installation Guide The Reset Touchscreen to Factory Defaults screen is displayed. 3. Tap Reset to Factory Defaults. The Keypad screen is displayed. 4. Enter the Installer keypad code. The Keyboard screen is displayed. 5. Enter the PREMISE PASSPHRASE for the current account. The device resets and the Installation screen is displayed. To activate the system again: 1. Contact Customer Care to have the customer’s account reset. 2. Follow the steps starting on page 13 to activate the system again.
Technician Operations To check for a firmware update on the server: 1. From the Installer Settings Menu, tap Advanced Settings ® Check for Firmware Update. The Checking for Firmware Upgrade screen is displayed. The TouchScreen immediately checks for newer firmware updates that are available to be installed on the device’s hardware version. If a newer firmware version is available for the current device’s hardware version, an Upgrade Firmware button is displayed. 2.
Home System Installation Guide Table 7: Troubleshooting Firmware Updates Problem Cause/Resolution Firmware Update Failure TouchScreen reverts back to the previous firmware build Firmware Update Error TouchScreen reverts back to the previous firmware build System Upgrade in Progress Message Firmware update currently in progress To install a firmware update from a USB drive: IMPORTANT: The TouchScreen will install an earlier firmware version or even the same firmware version using this method. 1.
Technician Operations To enable or disable Fire Alarm Verification: 1. From the Installer Settings menu, tap Sensors & Zones ® Fire Alarm Settings. The Fire Alarm Settings screen is displayed. 2. Tap Enable to turn Fire Alarm Verification on. Tap Disabled to turn Fire Alarm Verification off. Managing the Physical Devices in the Security System The TouchScreen is designed to work with numerous types of physical devices. A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system.
Home System Installation Guide Device Details Device Device Type Batteries Model Type Management Quantity Instructions TouchScreen Central Controller P5-TS 4 volt 1 Lithium N/A Door/Window Sensor Sensor CR2 3 volt 1 Lithium Page 57 Motion Detector Sensor CR123A 3 Glass Break Detector CR123A 1 Smoke/Heat Detector CR123A 2 56
Managing Sensors & Zones Managing Sensors & Zones A sensor is a physical device that detects events in the security system, such as a door opening or movement in a room. A security zone is the representation of a sensor that is being monitored by the TouchScreen.
Home System Installation Guide Maintaining Sensors Modifying Sensor Details To modify the details for a sensor/zone in the security system: 1. From the Installer Settings Menu, tap Sensors & Zones ® Edit a Sensor/Zone. A series of icons are displayed that represent each installed sensor being monitored by the security system. 2. Tap the icon for the sensor that you want to modify. The Edit Sensors/Zone—Modify Zone Settings wizard is displayed.
Managing Sensors & Zones 3. Tap a field to change it. Touching menu fields display a menu of items. Touching text fields displays a keyboard screen to change a label. 4. Tap Next to move through the wizard. 5. Tap Return to Menu when the sensor modifications are complete.
Home System Installation Guide 2. Ensure each sensor to be added to the TouchScreen is in Search mode. See the sensor installation documentation for how to tell if a sensor is in Search mode, it is not in Search mode, and how to restart Search mode if it is not. 3. Tap Next. A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for sensors that are available to be added. As sensors are found, a grayed icon is displayed for that sensor. 4.
Managing Sensors & Zones The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen. 5. Determine that all the sensors have been located by the TouchScreen. 6. When all the sensors are found and paired, tap Stop. The system notes the number of wireless sensors found and paired. 7. Tap Next. The Configure Wireless Sensors screen is displayed.
Home System Installation Guide 8. Tap each sensor icon to configure it. The details that are available for configuration vary based on the type of sensor being configured. See Adding Sensors to the Security System on page 22 To modify a text field such as the Zone Label, tap the field to display a keyboard. 9. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen. Deleting Sensors To delete a sensor to the security system: 1.
Managing Sensors & Zones 4. Tap the sensor icon to delete its sensors. A confirmation dialog is displayed: Deleting a zone cannot be undone. Are you sure you want to delete the zone? 5. Tap Yes. The sensor icon is deleted. The sensor is no longer being monitored by the security system. 6. Fault the sensor to have it reset to factory default and placed in Search mode to be re-added to a TouchScreen. Viewing Sensor Details To view details and diagnostic information about a sensor: 1.
Home System Installation Guide The following information is displayed about the sensor and security zone: Sensor serial number and type (Door/Window, smoke detector, etc.) Sensor signal strength detected by the TouchScreen Security zone details such as its Display Icon and its function (Entry/Exit, Perimeter, etc.) Resetting Sensors to Factory Default When a sensor is originally removed from its packaging, it is already in factory default mode.
Managing Sensors & Zones To force default a door/window sensor: 1. Find the locking mechanism on the bottom of the SMCDW01-Z. 2. Holding the SMCDW01-Z in one hand, carefully insert the tip of a screwdriver into the locking mechanism. 3. Push lightly upwards from the back of the SMCDW01-Z until the back plate separates from the sensor. 4. Remove the battery. 5. While pressing and holding the tamper switch, insert the battery into the SMCDW01-Z, with the positive (+) end oriented towards the tamper switch.
Home System Installation Guide 4. After 1 second, release the tamper switch. The LED blinks green. 5. Replace the glass break detector cover. To force default a motion detector: 1. Remove the back cover from the motion detector. 2. Remove the batteries. 3. Remove the front cover. 4. While pressing and holding the tamper switch, insert a single battery into the motion detector. The front panel LED goes ON. 5. After 1 second, release the tamper switch. The LED blinks green. 6.
Managing Sensors & Zones The tamper switch is located on the circuit board that is at a 90º angle to the casing plane. 4. While pressing and holding the tamper switch, insert a single battery into the smoke detector. The LED goes ON. 5. After 1 second, release the tamper switch. The LED blinks green. 6. Replace the front cover. Replace all the batteries to the smoke detector and the back cover.
Home System Installation Guide For example, you can require that a door be opened and that a motion sensor detect movement in order for an alarm to be tripped. This can be useful way to avoid a pet inadvertently setting off a motion sensor alarm. If a Cross-Zone association needs to be modified, delete it (page 69) and create a new one. Things to Know about cross-zone associations: Neither sensor in a cross-zone association will trip an alarm individually ever, in any situation.
Managing Sensors & Zones 3. Tap a sensor/security zone listed in the First Zone column. 4. Tap a different sensor/security listed in the Second Zone column. 5. In the Cross Zone Timeout field, tap the arrows to set the number of seconds that the system will wait after ONE of the sensors is faulted to see if the OTHER sensor is faulted. 6. Tap Save to create the cross-zone association. To delete a cross-zone association for two sensors: 1.
Home System Installation Guide 2. Tap Delete next to a cross-zone association. The cross-zone association is removed. Swapping the Security Network Router This section describes how to replace the security network router with a new one. Also, use this procedure to repair the TouchScreen with the security network router after you have reset the router factory defaults. To replace a TouchScreen with a new one: 1.
Managing Sensors & Zones 9. Select Reset Router From Factory. The Connectivity menu is displayed. 10. Tap Next. The Connectivity screen displays the type of Internet router to which the TouchScreen will connect.
Home System Installation Guide 11. Tap the type of router the TouchScreen will use and tap Next. The Connectivity Setup screen displays options for connecting to the router/modem. The following options are displayed: Router — Connect to the router/modem wirelessly) Ethernet with Router — Connect to the router/modem using an IEEE 802.3 Ethernet cable 12. Tap the method for the TouchScreen to connect to the router/modem and tap Next. If Router was selected, the Router Connection Checklist is displayed.
Managing Sensors & Zones 13. Follow the instructions on the Connection Checklist screen. 14. Reset the router/modem to factory defaults and then reboot it. For wireless connectivity, see page 76. For wired connectivity, see page 76. For wireless connectivity: 1. Tap Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address.
Home System Installation Guide 2. Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device). 3. Tap the MAC address for the correct router. 4. Tap Next. The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router/modem, the Broadband servers, and the Cellular connectivity servers. Note: 74 This step takes longer than it does during Activation.
Managing Sensors & Zones 5. Tap Reboot TouchScreen. 6. Re-install the cameras as described on page 1. For cabled connectivity: 1. Tap Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Note: This step takes longer than it does during Activation. The items on this screen will vary based on your particular router. 2. Wait a few minutes for the router/modem to reassign IP addresses.
Home System Installation Guide Note: If the system cannot find the proper router, ensure it has been reset to factory default. The Reset Router From Factory Screen displays a Reboot TouchScreen button. 3. Tap Reboot TouchScreen. 4. Re-install the cameras as described on page 1. Troubleshooting Router Swapping Troubleshooting Router Swapping Problem Cause Solution Firmware See Troubleshooting Firmware Updates on page 54. Update Problem Invalid code User entered an invalid keypad code.
Appendix A: General Concepts of the Security System Appendix A: General Concepts of the Security System Arming and Exiting a Premises The Exit Delay period is the amount of time that starts when the security system is armed. The customer has this period of time to exit through an Entry/Exit sensor doorway. If the customer does not exit during this period, the system cannot be armed in Arm Away state. The system will arm in Arm Stay state.
Home System Installation Guide After the Alarm Transmission Delay period is completed, the customer still has 5 minutes (the Cancel Window) to disarm the system. If the customer does this during the Cancel Window and central monitoring has not contacted her, central monitoring is automatically notified that the customer has cancelled the alarm. The Duress Code The Duress keypad code is used if an intruder forces the customer to disarm her system or access her security settings.
Appendix B: TouchScreen Placement Options Appendix B: TouchScreen Placement Options The TouchScreen can be positioned on a flat surface or mounted to the wall (see page 79). Wherever the TouchScreen is placed, ensure that it is in a location where its sirens and other audible signals can be clearly heard by the occupants. Additionally, the TouchScreen should be located where someone entering the premises can easily access it to disarm it.
Home System Installation Guide To mount the TouchScreen to the wall: 1. Insert the A/C adapter into the bracket. See Table 2: A/C Power Supply Ratings on page 1 for electrical ratings for the A/C power supply. . 2. Remove the center screw from the wall outlet. 3. Plug the TouchScreen’s A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. 4. As shown in Cut a hole in the wall: a.
Appendix B: TouchScreen Placement Options Figure 40: Affix the wall mount 6. Attach the TouchScreen to the wall mount by aligning the wall mount protuberances to the holes in the back of the TouchScreen (Attach the TouchScreen to the wall mount). Figure 41: Attach the TouchScreen to the wall mount 7. After the TouchScreen has been attached to the wall mount, slide it down to secure it in place.
Home System Installation Guide Appendix C: General Info for Sensor Placement This section provides placement recommendations for sensors and cameras. Door/Window Sensors Placement Recommendations Install door/window sensors and/or glass break detectors at every possible location of entry, both upstairs and down. Glass Break Detectors For best detector performance, select a mounting location that is: Within 7.
Appendix C: General Info for Sensor Placement Windows Uninsulated walls Heat sources such as fireplaces and heating vents Moving objects such as fans Air conditioning vents Glass furniture Obstructions such as curtains, plants, large furniture, doors Note: Free roaming pets pose special problems for motion detectors. Your installer has been trained to help you configure your installation to address your specific pet needs.
Home System Installation Guide DO NOT install in dirty, dusty, or insect infected areas. DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating/ A/C vents, fans, and fresh air intakes can drive smoke away from smoke detectors. Remember that dead air spaces may prevent smoke from reaching a smoke detector. Camera Installation Recommendations Camera views are accessible to TouchScreen users and family members who log into the Subscriber Portal.
Appendix D: Installer Quick Reference (SIA) Appendix D: Installer Quick Reference (SIA) Installer Quick Reference [CP-01 4.6.1] Feature Exit Delay Description The time allotted for the customer to exit the premises when the security system is armed Length is doubled for Arm Stay and Arm Night modes up to120 seconds Ranges & Defaults Default: 60 seconds Range: 30 seconds to 99 seconds Exit Delay ProgTouchScreen beeps once per second.
Home System Installation Guide Feature Description Ranges & Defaults TouchScreen or a key pad. If invalid keypad code entered, alarm restarts. Aborting If system is disarmed with within the Abort Window, no alarm transmission occurs. Contacts can opt not to receive SMS and/or email messages notifying them when an alarm was aborted and that central monitoring was not notified. By default, Verify contacts are notified by SMS and email when an alarm is disarmed during the Alarm Transmission Delay period.
