Home System Installation Guide Technicolor TCA200 Release 3.
Home System Installation Guide Copyright © 2011 iControl Networks All rights reserved. No reproduction in whole or in part without prior written approval. iControl Networks, iControl, and iControl logo design are pending trademarks of iControl Networks. All other trademarks are the property of their respective owners. Information contained herein is subject to change without notice.
Overview Overview To set up the security system in a customer premises: 1. Complete a Home Security Survey (HSS) for the customer. 2. Ensure the customer premise has access to the Internet. 3. Activate the TouchScreen (see Installing the Security System on page 5). The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. The TouchScreen communicates with sensors by radio frequency. Optional cameras communicate with the security network router wirelessly.
Home System Installation Guide Installation Tools The following are the tools required to install the security system: Digital multi-meter Double-sided sticky tape Rubbing alcohol with container to dilute with water Alternative double-sided sticky tape Paper towels Drop cloth for work area Ladder 6’ Compressed air and soft-bristled Assorted screwdrivers Sound sensor tester for testing glass break sensors Aerosol smoke tester 4 Tape measure Pocket level Multi-purpose scissors Flashlight Shoe covers Et
Installing the Security System Installing the Security System Installing the security system in the customer’s home consists of the following general processes. These processes are detailed in the following pages of this section: A. Setting up the Router (page 6) B. Installing the TouchScreen (page 7) C. Ensure your TouchScreen Configuration Information is Correct (page 11) D. Activating the System (page 13) E. Adding Sensors (page 22) F. Testing the Alarm Functionality of the Security System (page 30) G.
Home System Installation Guide Step A: Setting up the Router 1. Ensure the customer premises have access to the Internet. 2. Reset the home network router. Note: 6 Do this, also, if you are restarting the installation process after having established the connection between the TouchScreen and the router.
Installing the Security System Step B: Installing the Technicolor TouchScreen Note: To mount the TouchScreen on a wall, perform the procedure described on page 79. 1. Remove the TouchScreen from its packaging. 2. Use a P1 Phillips screwdriver to remove the (1) screw from the battery cover of the TouchScreen, and detach the cover. The 4.0 volt lithium polymer battery is wrapped and unconnected in the battery compartment of the TouchScreen. 3.
Home System Installation Guide 8. Connect the DC adapter cable to the back of the TouchScreen. 9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch hole, which is the top right hole on the back of the TouchScreen.
Installing the Security System 10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch). 10. If the installation plan does not involve the TouchScreen connecting to the customer’s network wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router. 11. Insert the A/C adapter into the bracket as shown. Table 1: A/C Power Supply Ratings Rating Value Voltage 100 - 240 V Current 0.
Home System Installation Guide 12. Remove the center screw from the wall outlet. 13. Plug the TouchScreen’s A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default (see page 51). After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.
Installing the Security System Step C: Ensure Your TouchScreen Configuration Information Is Correct 1. Ensure you have the following information from Customer Care: Activation Code Broadband Server IP Cellular Server IP Cellular APN Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory (only if your system uses deployments). 2. On the TouchScreen, tap System Information. The System Information screen is displayed. Figure 3: Activation: System Information Screen 3.
Home System Installation Guide Figure 4: Welcome to Product Activation Screen 12
Installing the Security System Step D: Activating the System 1. Tap Next. The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect. Figure 5: Activation: Connectivity Setup Screen The activation process now supports the following routers: DOCSIS 2.x 8014-WN SMC WBR14S-N4 Netgear WNR1000v1, WNR1000v2 2. Tap the type of router the TouchScreen will connect to, and tap Next. The Connectivity Setup screen displays options for connecting to the router/modem.
Home System Installation Guide Router - TouchScreen connects to the router/modem wirelessly. If you select this option, follow the procedures described in For Wireless TouchScreen-to-Router Connectivity. Ethernet with Router TouchScreen connects to the router/modem using an Ethernet cable. If you select this option, following the procedures described in For Cabled TouchScreen-to-Router Connectivity.
Installing the Security System 3. Tap Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address. Figure 8: Activation: Setting Up for Wi-Fi Screen Figure 9: Activation: Router Located Screen 4. Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device). 5. Tap the MAC address for the correct router. 6. Tap Next.
Home System Installation Guide Figure 10: Activation: Configuring and Securing Router Screen Continue to "Completing Activation" on page 17 For Cabled TouchScreen-to-Router Connectivity Figure 11: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen 1. Tap Ethernet with Router and then tap Next. The Ethernet Connection Checklist is displayed.
Installing the Security System Figure 12: Activation: Ethernet Connection Checklist Screen 2. Follow the instructions on the Connection Checklist screen. 3. Tap Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Figure 13: Activation: Ethernet Adapters Screen 4. Wait a few minutes for the router/modem to reassign IP addresses. Note: If the system cannot find the proper router, ensure it has been reset to factory default. 5.
Home System Installation Guide Figure 14: Activation: Wi-Fi and Cellular Signal Screen Note: If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested. 1. Tap Next. The Testing Connectivity screen is displayed. Figure 15: Activation: Testing Connectivity Screen 2. Tap Next. The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers (used for alarms and alerts when the broadband connection is unavailable).
Installing the Security System Note: This only tests the TouchScreen’s ability to connect via broadband and cellular. It does not determine whether the server is actually connected to the servers over broadband and cellular. 3. When the connectivity test is successful for each, tap Next. The TouchScreen checks for a newer firmware version to install. Figure 16: Activation: Checking for Firmware Upgrade Screen 4. If an upgrade version is available, tap Upgrade Firmware.
Home System Installation Guide Figure 17: Activation: Enter Activation Code Screen 5. Enter the Activation Code and tap Next. The Account Phone Number keypad is displayed. Figure 18: Activation: Enter Account Phone Number Screen 6. Enter the Account phone number and tap Next. The system begins the process of activating the TouchScreen with the system servers.
Installing the Security System Activation information is correct. Customer’s account is ready for Activation. Customer’s account is paired with another TouchScreen device. TouchScreen device is not paired with another account (RMA device). TouchScreen is added to inventory. TouchScreen CPE ID is assigned to the same deployment as the customer account. 7. When the server activation process is completed, tap Next.
Home System Installation Guide Step E: Adding Sensors to the Security System A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. ZigBee devices consist of anything that communicate with the TouchScreen over Radio Frequency, such as Door/Window sensors and smoke detectors. Once a sensor or peripheral has been paired to a TouchScreen, it MUST be deleted from that TouchScreen before it can be paired to a different TouchScreen.
Installing the Security System Figure 21: Sensors and Zones: Locating Wireless Sensors Screen See the installation documentation for each of your sensor device types to prepare them to be added to the TouchScreen and to place them in Search mode.
Home System Installation Guide 3. Fault each found sensor to pair it to the TouchScreen. For example, for door/window sensors, separate the magnet and reed switch. The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen. 4. Determine that all the sensors have been located by the TouchScreen. 5. When all the sensors are found and paired, tap Stop. Note: Any located sensors that were not paired are released by the TouchScreen.
Installing the Security System Figure 22: Sensors and Zones: Wireless Sensors Located Screen 6. Tap Next. The Configure Wireless Sensors screen is displayed showing icons of the sensors that were located and paired. Figure 23: Sensors and Zones: Configure Wireless Sensors Screen 7. Tap each sensor icon to configure it. The Add Sensor/Zone Modify screen is displayed.
Home System Installation Guide Figure 24: Sensors and Zones: Add Sensor/Zone - Modify Screen The details that are available for configuration vary based on the type of sensor being configured. 8. Change the Display Icon (if multiple options are available) and the Zone Function by touching the currently selected value.
Installing the Security System Table 2: Security Zone Functions Security Zone Function Entry/exit Description For doorways that are used to enter the premises. When the system is armed, faulting this type of sensor starts an Entry Delay countdown rather than sending an immediate alarm. Sensor Types Door/window sensor During Exit Delay, this zone can be repeatedly faulted. Doorways can be configured to be entry/exit or non-entry/exit.
Home System Installation Guide Figure 25: Sensors and Zones: Add Sensor/Zone - Modify Screen 9. To modify any text field on the TouchScreen such as the Zone Label, tap the field to display a keyboard. Tap Done to save your changes. As each sensor is configured, the circle in the upper right of each icon changes from to . 10. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen.
Installing the Security System Figure 26: Sensors & Zones: Configure Wireless Sensors Screen 11. If all of the sensors have not been configured, the TouchScreen displays the Modify screens for each sensor to allow you to review its details. Modify the details as needed or tap Next to cycle through all the sensors. The wireless sensors are marked as configured. 12.
Home System Installation Guide Step F: Testing the Alarm Functionality of the Security System The Test Alarm screen is displayed. Figure 27: Alarm Testing: Test Alarm Screen This step sends a test alarm—through the system servers—to the central monitoring station as though a genuine alarm had been tripped. 1. Tap Test Alarm. The TouchScreen informs you that the signal was sent to the central monitoring station.
Installing the Security System Figure 28: Alarm Testing: Verify Signal Sent to Central Screen 3. Call the provided phone number and give the confirmation information to the representative. 4. When you have confirmed that the test alarm was sent successfully, tap Next. The Alarm Test Checklist is displayed. Figure 29: Alarm Testing: Alarm Test Checklist Screen 5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc.
Home System Installation Guide 7. Tap Next. The Alarm Test screen is displayed. Figure 30: Alarm Testing: Alarm Test Checklist Screen 8. Fault each alarm in turn. The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm.
Installing the Security System Figure 31: Alarm Testing: Alarm Test Screen 9. After all the alarms have been faulted and the system has noted it, tap Disarm. 10. Tap Next. The Review Alarms screen is displayed showing the phone number to contact the central monitoring station to ensure they received all the generated alarms. Figure 32: Alarm Testing: Review Alarms Screen 11. Contact the central monitoring station. 12. If they received all the generated alarms, tap Next.
Home System Installation Guide Step G: Setting and Validating the Security Information The Master code is the keypad code that is required for the customer to access the Settings widget and to create and manage other codes. The Set Master Code is displayed. Figure 33: Set Master Code Screen 1. Tap Next. A keypad is displayed. 2. Enter a four-digit code twice, and tap Done. The Getting Account Information From Server screen is displayed.
Installing the Security System Figure 34: Validate Account Information: Getting Account Information From Server Screen 3. Tap Next. The Validate Account Information screen is displayed. Figure 35: Validate Account Information: Validate Account Information Screen 4.
Home System Installation Guide Figure 36: Set Secret Word: Getting Security Secret Word From Server Screen 6. Tap Next. The Set Security Secret Word screen is displayed. Figure 37: Set Secret Word: Set Security Secret Word Screen 7. Show the customer the secret word displayed on the screen. Explain that this is the word that they will give to the central monitoring station when it calls to verify whether an alarm is false. 8. Tap the Secret Word field. A keyboard screen is displayed.
Installing the Security System 9. Have the customer type a new secret word and then tap Done. The Set Security Secret Word screen is displayed again. 10. Tap Next. The Activation Complete screen is displayed. Figure 38: Activation Complete Screen 11. Tap Reboot Touchscreen. The TouchScreen reboots.
Home System Installation Guide Step H: Mounting the Sensors 1. Mount the sensors and peripherals as described in the sensor documentation. 2. Test each sensor’s signal strength as described on page 63. IMPORTANT: The minimum distance for the sensors to communicate with the TouchScreen is beyond most practical limits. However, the distance can be limited occasionally by the materials for the walls, electrical interference, and other conditions.
Installing the Security System Step I: Configuring the TouchScreen If necessary, perform the following operations: Modify the Entry and Exit delay time periods (see page 48) Modify the alarm transmission delay (see page 49) Modify the “swinger shutdown” (see page 50) Reset the TouchScreen to factory defaults (see page 50) Note: This will cause the device to require activation again, which in turn will require that the customer’s account be reset as well.
Home System Installation Guide Sensors consist of door/window sensors, motion detectors, glass break detectors, and smoke alarms. Table 3: Sensor Operations Operation Description Modify sen- Change (within limits) the details of a sensor (see page 1) sor details Delete a sensor Remove a camera from being managed by the TouchScreen (see page 1).
Installing the Security System Table 5: Manage Peripheral Operations Operation Delete a key fob Description Remove a key fob from being able to access the security system (see page 1). Use these actions in sequence to reset a key fob’s details to factory default. Add a key Find a new key fob that is available to fob be added (see page 1). Modify a key fob Change the name identifying each key fob in the TouchScreen and the Subscriber Portal. (see page 1).
Home System Installation Guide Step J: Activating the Subscriber Portal 1. With the customer, check the inbox for the email address of the customer’s account (the address displayed on the Validate Account Settings screen). The customer has received an email notification that their security system has been activated. The email provides a temporary username and password to the Subscriber Portal. The Subscriber Portal provides options for managing their account and security settings. 2.
