PRODUCT MANUAL – GENIE AIRTM Version 1.3.0, 11/22/2016 AT&T DIRECTV, Inc.
Date Author Description of Change Version Sept 02,2016 S. Pardue First Draft 0.0.1 DRAFT Sept 21, 2016 S. Pardue Initial Review with Eng 0.0.2 DRAFT Oct 7,2016 S. Pardue Review with Eng and Care 0.0.3 DRAFT Nov 18, 2016 S. Pardue Received Updated tech comm and Product Name 0.0.4 DRAFT Nov 22, 2016 S.Pardue Updated draft with latest tech comm changes 0.0.5 DRAFT Apr 8, 2016 S. Wrobel Reviewed Draft 0.0.6 DRAFT Apr 13, 2016 S. Kobayashi Reviewed STB Features 0.0.
REVISION HISTORY Date Aug 23, 2016 Author Description of Change Version B. Toupin Reviewed UE Features D. Kuether Reviewed draft Aug 24, 2016 E. Mateik Reviewed draft 1.0.17 DRAFT Aug 30, 2016 S. McNabb Reviewed draft 1.0.18 DRAFT Aug 31, 2016 K. Hughes Reviewed Recording & Streaming Conflicts 1.0.19 DRAFT Aug 31, 2016 K. Kaushik Updated tech comm with changes 1.0.20 DRAFT Sep 1, 2016 K. Kaushik -0- rev for Distribution 2.0.0 K.
Field Engineering Technical Communications are internal communiqués that aid in preparing customer-facing departments ahead of product launches. Technical Communications comprise much of the source documentation that is subsequently transformed into customer facing materials such as scripts for Agent Call Center, troubleshooting guidelines, dot com web site content, and other materials that are customized for various agent or technician audiences.
Product Manual – Genie AirTM CONTENTS I. Overview ..........................................................................................................................66 II. Hardware Information .......................................................................................................77 A. Front Panel .................................................................................................................77 B. Top Panel ..........................................................
Product Manual – Genie AirTM A. Main Menu.............................................................................................................. 3029 B. My DIRECTV .......................................................................................................... 3029 C. Search & Browse .................................................................................................... 3029 D. Recordings ..........................................................................................
Product Manual – Genie AirTM 1. Status LED Table.............................................................................................. 4746 2. Wireless LED (Internal WVB Status) ................................................................. 4847 B. Top Panel LED – Add Client ................................................................................... 4847 C. Back Panel LEDs.................................................................................................... 4847 1.
Product Manual – Genie AirTM FIGURES Figure 1: Genie AirTM Front Panel ............................................................................................77 Figure 2: Genie AirTM Top Panel...............................................................................................77 Figure 3: Genie AirTM Rear Panel .............................................................................................88 Figure 4: Genie AirTM Side Panel........................................................
Product Manual – Genie AirTM TERMINOLOGY Term Description Client (RVU) Any RVU certified and DIRECTV approved device that can be connected to the DIRECTV Genie Server (e.g. TV’s, Blu-ray Players, etc.) DIRECTV RVU clients C31, C41, C41W, C51, C61K, C61W client non-DIRECTV RVU clients Samsung RVU TV, Sony RVU TV, PS3 etc.
Product Manual – Genie AirTM I. OVERVIEW Welcome to AT&T’s DIRECTV video service. Genie AirTM is the next generation Genie Server, satellite receiver that, provides breakthrough features, sophisticated integration and enhanced customer experience. Genie AirTM is a Headless Server. A Headless Server is a satellite receiver that has no local display (no TV connection) on its own and is dedicated to providing services to its Genie clients and RVU TV Clients.
Product Manual – Genie AirTM II. HARDWARE INFORMATION A. FRONT PANEL • No Front-Panel Buttons. • ”Status”: Multi-Color Status Indicator LED • ”Wireless”: Multi-Color Wi-Fi Status Indicator LED (Internal WVB Status) FIGURE 1: GENIE AIRTM FRONT PANEL B. TOP PANEL • ”Add Client”: Add Client Button with Green LED (At the Top) FIGURE 2: GENIE AIRTM TOP PANEL Version 1.3.0 – 11/22/2016 Page 7 功能變數代 能變數代碼變 數代碼變更 碼變 更 DIRECTV, Inc.
Product Manual – Genie AirTM C. REAR PANEL • “DC IN – 25.2V”: DC power connector with power indicator LED • “SAT IN - SWM”: One satellite input coax connector (SWiM) • “MoCA”: One MoCA status indicator LED • “USB”: One USB 3.0 port • “Ethernet”: One Ethernet port • “eSATA”: One eSATA port • “SIM CARD” with instruction to “PUSH TO EJECT”: One Conditional Access SIM card slot - Do not access unless instructed by AT&T agent FIGURE 3: GENIE AIRTM REAR PANEL 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.
Product Manual – Genie AirTM D. S IDE PANEL • “RESET”: One red reset button - To be used only when instructed by AT&T agent during troubleshooting FIGURE 4: GENIE AIRTM SIDE PANEL E. REMOTE There is no remote with the Genie AirTM. However Genie AirTM has RF4CE. It will serve to program remotes (RC71/RC72/RC73) for RVU TV clients F. P OWER SUPPLY The Genie AirTM requires the EPS17 (DC 25.2V) External Power Supply. FIGURE 5: EPS17 POWER SUPPLY 功能變數代 能變數代碼變 數代碼變更 碼變更 Version 1.3.
Product Manual – Genie AirTM G. SIM CARD AND SIM CARD INTERFACE Genie AirTM has a SIM card in the Rear Panel (Ref: Figure 3). The SIM card replaces the Access Card. The SIM card will be pre-installed in the Genie AirTM. Similar to the Access card, the SIM card is paired to the Genie AirTM (with a Receiver ID) and can be swapped out with a new SIM card if necessary. The Card Number will be located on the back side of the SIM.
Product Manual – Genie AirTM • Mechanical Housing Design • Genie AirTM needs to be placed in a Vertical position. Sensors will detect when the orientation is not vertical. The Wireless LED will display Flashing Yellow, and the clients will display a Tilt Error OSD. 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.0 – 11/22/2016 Page 11 DIRECTV, Inc.
Product Manual – Genie AirTM III. FEATURES • Genie AirTM is a Headless Server satellite receiver that has no output to a TV. • Supports Wired, Wireless, 4K and RVU Clients • Has built-in capability to connect to an internet Wi-Fi access point. • Has Built-In Wireless Video Bridge Gen 2. • Has Built-In Genie GO functionality. • Capable of Transponder Bonding. • Uses Eleven (11) Satellite Tuners (+ 1 Network Tuner).
Product Manual – Genie AirTM SIM Card No Yes Receiver ID Yes Yes USB 1 (USB 2.0) 1 (USB 3.0) Power Supply EPS44 (12V) EPS17 (25.
Product Manual – Genie AirTM IV. MINIMUM REQUIREMENTS All Minimum Requirements of Genie are applicable to Genie AirTM EXCEPT the Genie AirTM requires: • DSWiM (DSWiM 13 module, SL3DS LNB, 3D2 LNB, 3D2RB LNB or 5D2RB LNB) • Minimum of 11 available SWiM channels • Minimum of 1 registered Client. 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.0 – 11/22/2016 Page 14 DIRECTV, Inc.
Product Manual – Genie AirTM V. INSTALLATION A. GENIE A IRTM I NITIAL I NSTALLATION The following steps are to be followed by an Installer for new installations (not replacement). 1. Physical Installation Genie AirTM needs to be placed in a vertical position. Since Genie AirTM is a Headless Server, a TV cannot be attached to it, and this provides placement flexibility. Steps To Install Genie AirTM: 1) Install the ODU with a Digital SWiM LNB.
Product Manual – Genie AirTM • The SWDL duration via Satellite will be approx. the same as today while the broadband download will be faster. • Once the download completes, the Genie AirTM will reboot itself, and LED sequence will go back to step 1 (Status LED Off for approx. 10 seconds, Solid White for approx. 5 seconds) • SWDL failure: In case of any issues during SWDL, the Status LED will start Flashing Red. At this point the Genie AirTM will reboot itself and attempt to download the software again.
Product Manual – Genie AirTM FIGURE 7: INSTALLATION SATELLITE SETUP SCREEN (SUBJECT TO CHANGE) • If the Genie AirTM is unable to detect the dish or auto-configure, the Status LED will change to solid Yellow and the Satellite Dish Setup (Dish configuration settings) screen will be displayed. The user needs to manually configure Dish/Switch type before they can continue further. 6) The Status LED then displays Solid Blue and Genie AirTM is ready for Activation.
Product Manual – Genie AirTM FIGURE 9: GENIE AIRTM INSTALLATION VERIFICATION SCREEN (SUBJECT TO CHANGE) • If Satellite IV fails, the Status LED turns Solid Yellow. Troubleshooting remains the same as present day install. 8) The Status LED continues to display Flashing Green as the Genie AirTM acquires the Advanced Program Guide with the download status as shown on screen. Unlike the Genie’s, There is no option to “Continue” in the APG screen.
Product Manual – Genie AirTM FIGURE 11: GENIE AIRTM DATA FEED SCREENS • If there is an error found during the Data / Guide feed tests, the LED turns Solid Yellow. Troubleshooting remains the same as present day install. 10) Once Initial Setup is complete, Status LED displays Solid Blue and Genie AirTM is ready to Add Client. The following screen is displayed only in the Mobile Installation App. The Genie Mini clients and RVU TVs will display, the Add Client screen (Refer – Add A Client section).
Product Manual – Genie AirTM B. CLIENT I NSTALLATION The Genie AirTM must be Setup and Functioning before any RVU Clients can complete installation. The following steps are to be followed at Initial Installation or when adding clients post installation. 1. Genie Wired Client The following are the Steps to Install the Genie Wired Client. 1) Connect the Genie Wired Client to the SWiM/MoCA network via coax. 2) Connect the Genie Client to a TV.
Product Manual – Genie AirTM • If Video Bridge Survey Mode is “Inactive” and the Signal Quality is “Waiting”, the user must press the Add Client button on the top of Genie AirTM or on a previously connected client navigate to Menu -> Settings -> Whole-Home -> Manage Clients -> Add Clients. The Add Client (Discovery) mode is enabled for a maximum of 20 minutes (each time the Add Client button is pressed), and it will time out.
Product Manual – Genie AirTM 3) The “Activate Location” screen has been modified to include a new “Activation Number”/“Deactivation Number” that will be used for future automated activation process (This feature will not be available during pilot/product launch). FIGURE 15: ACTIVATE YOUR NEW LOCATION SCREEN (SUBJECT TO CHANGE) 4) After the location has been added, the following “Guided Setup Complete” screen is displayed at the client. The “Completion Code” is displayed in the screen.
Product Manual – Genie AirTM FIGURE 171716: MANAGE CLIENTS - STOP LOOKING SCREEN (SUBJECT TO CHANGE) • If the user skips the Stop Looking step, the Add Client mode will automatically timeout within 1 hour (during initial install) or 20 minutes (if Add Client button was pressed). D. ADD E XTERNAL WVB Genie AirTM supports the configuration of an External WVB as a Wireless Extender to the Internal WVB. The following are the steps to install an External WVB.
Product Manual – Genie AirTM FIGURE 18: WIRELESS VIDEO BRIDGE STATUS SCREEN E. PROGRAM REMOTE TO GENIE MINI CLIENTS The procedure to program the Remote to Genie Mini remains the same as present day install. F. PROGRAM REMOTE TO RVU TV USING RF4CE TO SERVER The procedure to program the Remote to the DIRECTV Ready RVU TVs is the same as the present day (see D-137 Mimic SWDL Tech Comm for detailed programming steps). See “DIRECTV Ready RVU TV Client Remote Control Programming” section III.A.
Product Manual – Genie AirTM VI. MANAGE (REPLACE & R EMOVE) A. REPLACE GENIE A IRTM The following are steps to be followed when the user needs to replace an old Genie AirTM with a new one. 1) Swap the old Genie AirTM with the new Genie AirTM. 2) Follow normal steps to Reset Connection (Reset to Default) on the Wireless Client (if any). 3) Activate the new Genie AirTM as described in the Installation (Genie AirTM BootUp & Activation) section V.A.2 above.
Product Manual – Genie AirTM 4) Plug in the new WVB. 5) Power on all the Wireless clients. 6) Ensure the Wireless clients connected to the new WVB have a Green LED and show video. Else troubleshoot Wireless clients as present day troubleshooting. 7) At any client (wired or wireless), select Menu -> Settings -> Whole-Home -> Video Bridge -> Remove Video Bridges FIGURE 19: REMOVE VIDEO BRIDGES SCREEN 8) Select the Checkbox for Wireless Video Bridge with "Not Found" after the number, click Continue.
Product Manual – Genie AirTM VII. INTERNET CONFIGURATION Genie AirTM connects to the Internet by leveraging the existing “Get Connected” process flow. Genie AirTM performs better when connected in a Wired Broadband Connection. Once the physical connection is made (Ethernet or BB DECA), the Genie AirTM should automatically connect to the internet. If it does not get connected, the following steps need to be followed. A.
Product Manual – Genie AirTM 5) The Genie AirTM will check if its Internet connected. If it connects, the Internet Setup Complete screen will be displayed else the “Checking Connection Status” screen will continue to be displayed. FIGURE 22: INTERNET SETUP COMPLETE SCREEN 6) If the user selects “Go Wireless Instead” at Figure 20, another Wireless Warning confirmation screen will be displayed.
Product Manual – Genie AirTM 8) The user can select the desired Wireless Network to join and proceed with the exiting Get Connected Flow. For detailed information refer D-140 Neo SWDL Tech Comm. B. PREVIOUSLY CONNECTED FLOW 1) If the Genie AirTM was previously Internet connected, the “Reconnect Now” screen will be displayed. 2) When the user selects “Reconnect Now”, the “Is your Internet connection working” screen will be displayed (current existing Get Connected Flow).
Product Manual – Genie AirTM VIII. MENU AND UI DIFFERENCES Genie AirTM is a headless server and has no local display on its own. All the Server information will be displayed on each RVU Clients. The screens that are displayed on a client connected to Genie AirTM are different from the present screens in the Genie server and clients connected to a Genie. A.
Product Manual – Genie AirTM The following screens from the Settings left menu are no different than what is normally seen on a Client, whether the client is connected to a Genie or Genie AirTM.
Product Manual – Genie AirTM FIGURE 28: GENIE & CLIENTS CONNECTED TO GENIE - INFO & TEST SCREEN This is the Setting screen on a Client connected to an Genie AirTM: • Genie AirTM client will display the Run System Test, Info and Super Genie Info. • Run System Test is used to run system test on the Genie AirTM server. • Info will display details about the specific client. It is the same as the present Client System Info screen.
Product Manual – Genie AirTM FIGURE 30: GENIE AIRTM INFO SCREEN 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.0 – 11/22/2016 Page 33 DIRECTV, Inc.
Product Manual – Genie AirTM 2. Settings & Help -> Settings -> Whole-Home Screen Differences Menu -> Settings & Help -> Settings -> Whole-Home -> Manage Clients screens will have some differences from present Genie and Clients.
Product Manual – Genie AirTM The following are the differences in Manage Clients for a Client connect to a Genie server versus a Client Connected to an Genie AirTM. 1) When the user selects the “Add Clients” button, the following screen is displayed. FIGURE 33: GENIE AIRTM MANAGE CLIENTS - ADD CLIENTS SCREEN 2) When the user presses the “Dash” key the following screen is displayed with onscreen instructions to Add the client.
Product Manual – Genie AirTM 3. Settings & Help -> Settings -> Reset Screen Differences Menu -> Settings & Help -> Settings -> Reset screen will have some differences from present Genie and Clients. This is the Reset screen on the Genie and Client connected to a Genie today: FIGURE 35: RECEIVER RESET - GENIE CLIENT & SERVER This is the Reset screen on a Client connected to an Genie AirTM: FIGURE 363634: GENIE AIRTM - RESET CLIENT SCREEN 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.
Product Manual – Genie AirTM When the user selects “Reboot ”, the following confirmation screen is displayed and when the user presses the Dash key, the client will reboot. FIGURE 37: GENIE AIRTM - RESET CLIENT CONFIRMATION SCREEN When the user selects “Reboot to Default”, a confirmation screen is displayed and when the user press the Dash key, the specific client will reset to defaults.
Product Manual – Genie AirTM FIGURE 39: GENIE AIRTM - REBOOT EVERYWHERE SCREEN When the user selects “Everywhere to Default”, the following confirmation screen is displayed and when the user presses the Dash key the server and all the client locations are reset to default. This functionality is similar to the Reset Defaults on the Genie server and clients. FIGURE 40: GENIE AIRTM - EVERYWHERE TO DEFAULT SCREEN 4.
Product Manual – Genie AirTM IX. UPDATES TO EXISTING GENIE OSDS The following OSDs have been included / updated for Genie AirTM. Troubleshooting remains the same as today. A. VIDEO B RIDGE CONNECTION F AILED OSD Genie Text: “Unable to connect to Wireless Video Bridge. Make sure that the WVB is in Add Client Mode and this client is within range of your video bridge signal. ” Genie AirTM client Text: “Regretfully, we can’t connect your client.
Product Manual – Genie AirTM X. FEATURE DIFFERENCES A. TRANSCODING Genie AirTM has Two Built-In Transcoders. It supports Transcoding of One SD stream (atlaunch). Transcoding of HD / 4K streams will be supported in future. B. RECORDING & STREAMING CONFLICTS In the current Genie products, when a user exceeds streaming limits, a Streaming Conflict OSD is displayed, and when a user tries to record on too many tuners, a Recording Conflict warning is displayed.
Product Manual – Genie AirTM • Clients could be either a Genie Client or a MRV Client • If the user does not wish to cancel and there is a title with no option, they should find the Genie Client that is watching the blocking title and put it in Standby to release the session; or find a MRV client and stop the playback of the recording from the Genie AirTM. Once this is done the other client can start streaming a session.
Product Manual – Genie AirTM XI. TROUBLESHOOTING A. NEW OSD’ S 1. Tilt Error OSD Draft Text: “Help, Your Super Genie has fallen down …” FIGURE 444440: TILT ERROR OSD SCREEN Cause: If the Genie AirTM has Tilted or fallen over this OSD will be displayed. Troubleshooting: The user needs to set the Genie AirTM upright vertically. The graphic in the OSD will inform the user the appropriate state / position the Genie AirTM should be in. Set the Genie AirTM straight and select OK to dismiss the OSD. 2.
Product Manual – Genie AirTM B. SYSTEM TEST DIAGNOSTIC CODES 1. New Wireless IV Diagnostic Codes TBD 2. Updates to MoCA Test Errors All Genie MoCA test errors apply to Genie AirTM also. The following Error text strings have been updated. a. System Test Error Code 47 or 48 Genie Text: “Home Network Distribution Problem. The %s receiver has a poor network connection.
Product Manual – Genie AirTM • • • • One of the clients may be on a screen such as: • System Test • Signal Strength • Satellite Setup There may be a connection issue between the Genie AirTM and the wired client. There may be a connection issue between the Genie AirTM and the Wireless Video Bridge. The Genie AirTM was replaced and the Add Client steps were not completed.
Product Manual – Genie AirTM troubleshoot as per “Other clients do not have this OSD” script above. not have this OSD” script above. 3. Wireless Connection Lost Symptoms: OSD displays: “Wireless Connection Lost. The connection to wireless video bridge has been lost. Please make sure all wireless video bridges and server are properly connected and that this client is within range of the wireless video bridge”. Cause: • • • The internal Wireless Video Bridge lost power or is rebooting.
Product Manual – Genie AirTM TM Genie Air Wireless LED table. 5) Reset the Genie AirTM. • If the Wireless Genie Mini clients still have the OSD, schedule service call. 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.0 – 11/22/2016 Page 46 DIRECTV, Inc.
Product Manual – Genie AirTM XII. LED SUMMARY A. FRONT PANEL LEDS 1. Status LED Table Color Interpretation Troubleshooting Off/No Color No Power Check if the Power LED at the back panel is Green and wait for 10 seconds. If LED continues to remain Off, reboot server.
Product Manual – Genie AirTM Solid White Power On, Booting up Normal Behavior during boot-up 2. Wireless LED (Internal WVB Status) Color Interpretation Troubleshooting Off Wireless Video Not Transmitting (Can’t detect WVB) (Device Error) Wait for TBD minutes to check if the LED changes to another state. Else restart the Genie AirTM. If LED continues to remain Off, replace the Genie AirTM. Normal operating state.
Product Manual – Genie AirTM 2. MoCA LED Color Interpretation Troubleshooting Off/no color No link When there is a wired client or external WVB in the network, the MoCA LED will turn On or change states. It will remain Off when there are Only wireless clients in the network. In case of wired clients, check connections at all wired locations. If issue persists, reboot server. Solid Green Good MoCA link Normal operating state. Solid Yellow Poor MoCA link Check connections at all wired locations.
Product Manual – Genie AirTM XIII. APPENDIX A. STEPS TO CONNECT MOBILE INSTALLATION APP TO THE WVB: Follow the below steps to configure the Installer’s mobile device so that it can connect to the WVB. The Mobile Installation App is a One-time setup. Once these steps are completed the Installer’s mobile device should automatically connect to any WVB and Genie AirTM that is in Add Client mode. Android Devices 1. 2. 3. 4. 5. 6. Enter Wi-Fi settings on the Android Device.
Product Manual – Genie AirTM FIGURE 46: IOS SETTINGS SCREEN B. FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Manual – Genie AirTM IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. 功能變數代 能變數代碼變 數代碼變更 碼變 更 功能變數代 能變數代碼變 數代碼變更 碼變 更 FCC 警語.doc FE TC_D-088_HR34-44_Goliath-Flower SWDL 3.2.0 13 1219 ABRIDGED.docx 功能變數代 能變數代碼變 數代碼變更 碼變 更 Version 1.3.0 – 11/22/2016 Page 52 DIRECTV, Inc.
