Troubleshooting Tips

Wireless Body Scale
Quick Start Sheet
Getting Started
Install the four (4) AAA batteries on back of scale (batteries included). To change display
units (kg, lbs, st) press tab on backside of scale.
Download the Ideal Protein app to your mobile device.
Open the IP app (Make sure on your smartphone settings, bluetooth is turned on.)
Stand on scale barefoot and tap Quick Add , then choose Your Weight.
Remain on the app’s “Scanning” screen and stay still on your scale until measurements are displayed.
The scale isn’t working
• Replace batteries in the scale.
• Scale needs to be on a flat, even,
hard surface.
• Make sure you are barefoot when
weighing-in; the scale surface needs
to be dry and clean. Scale platform
can be slippery when wet.
• Remain standing still on your scale
and allow the IP App to fully sync to
your scale. You will see a progress
indicator in the scale sync pop-up
in the IP App as it completes your
measurements. (This may take up
to 15 seconds.)
My measurements do not appear on the IP app
• Go to your phone Settings and confirm Bluetooth is on.
• Try disconnecting your phone from other Bluetooth devices.
• Make sure your profile settings in the IP app are correct (particularly
height, age and gender.) These settings impact your body fat %, BMI, etc.
• Close the IP app and then open it again.
• With the IP App open, from the Home Screen, tap the Quick Add (the
green circle with the + sign at the bottom) and then select “Your Weight”
THEN step on your scale barefoot.
• If you previously used another version of the IP Scale, with the IP App
open, tap on “Settings” in the bottom navigation followed by “My Profile,
Preferences & Goals”. Tap on “PREFERENCES” from the top menu and
set your Scale Preference to the IP Scale model you are attempting to
use. When you have made your selection, remember to tap “SAVE” to
update your selection.
That’s it, your measurements are now tracked!
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This device comes with a limited warranty. Please go to http://platform.idealprotein.com for further information.
1. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired operation.
2. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
3. FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter.
4. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o
and on. the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
5. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation. Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that
may cause undesired operation of the device.
6. Under The Department of Innovation, Science and Economic Development Canada (ISED) regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by The Department of Innovation, Science and Economic Development (ISED). To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
7. Apple®, the Apple logo and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android, Google
and the Google PlayTM logo are trademarks of Google Inc.
Distributed by Ideal Protein of America Inc., 3135 SR 580, Suite #5, Safety Harbor, FL 34695
Distributed by Laboratoires C.O.P. Inc., 60 Jean-Proulx, Gatineau, QC Canada J8Z 1W1 | Manufactured: 2021
Troubleshooting Tips
Questions?
Go to the Support Page in the Ideal Protein app
Go to platform.idealprotein.com