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CONTENTS Contents .......................................................................................................................................... 1 Welcome ......................................................................................................................................... 2 What is SyncUP PETS? .............................................................................................................. 2 What’s Included? ......................................................
CAUTION................................................................................................................................. 13 Additional Information ................................................................................................................. 14 Approved Firmware Versions ................................................................................................... 14 Support ..............................................................................................
What’s Included? Tracker—Round, plastic device with a light on the front, button on the back, and a battery and radios inside. Collar mount—Holds the tracker and secures it in place on your pet’s collar. Bands—Flexible, rectangular bands that attach to tabs on the collar mount to hold the collar mount on the collar. USB cable—Connects to the charging dock or power adapter for battery recharge. Charging dock—Holds the tracker in place for recharging by a USB cable.
GET STARTED Charge the Tracker Unpack the contents of the box and follow these steps to charge the tracker before usage. 1. Place the tracker in the charging dock. 2. Turn the tracker clockwise until it locks into position in the dock. 3. Connect the charging dock to the wall charger with the USB cable (provided) and plug the wall charger into an outlet. That’s it! When charging is complete the light on the front of the tracker turns solid green.
Get the App The SyncUP PETS app is required for the complete experience, including accessing your pet’s location. The app is available for free. Search for SyncUP PETS in the Apple App Store, Google Play, or visit: www.tmobile.com/syncuppets. Tip: Verify that your smartphone is up to date with the latest operating system and that it meets the minimum technical requirements. Create Your Account Open the SyncUP PETS app on your smartphone and tap Sign Up on the home screen.
Attach the Tracker to your Pet Collar 1. Attach one of the short ends of a single band to any tab on the collar mount. 2. Place the collar mount (with the attached band) on the top side of your pet's collar. Pull the unattached end of the band under the collar and attach it to the tab on the other side of the collar mount. 3. Insert the round tracker into the collar mount. 4. Turn the tracker clockwise until it locks into position. That’s it! You are ready to go.
FEATURES Tracker Button The tracker has a button on the back that you can press to activate various functions. (Don’t worry, your pet can’t press the button during normal usage!) Here’s what you can do with the button: • Immediately send a location message—press the button once (short press, less than two seconds). • Turn off the tracker—press the button and hold it down (long press for at least 10 seconds). • Turn on the tracker when it’s off—do a long press.
LED Indicators The tracker has a light-emitting diode (LED) on the front to indicate various conditions. Here’s what each light means: Color Meaning Flashing blue every two seconds Tracker is pairing with the phone. Light turns solid blue when successfully paired. Flashing red Battery power level is low (under 30 percent). Charge the tracker. Flashing yellow Battery power level is getting low, between 30 and 50 percent. Flashing green Batter power level is below 50 percent.
USE THE APP Create a Pet Profile Use the SyncUP PETS app to enter important information about your pet all in one place (for example, age, breed, dietary issues, registration ID, etc.). Set Up a Safe Zone What is a safe zone? It’s just an imaginary border drawn around a point by a GPS tracking system. You pick a location and decide how large of an area to include inside the imaginary border. Once a safe zone is created, it can be used as a trigger for alerts and events.
Throughout the day, the tracker can determine how much time your pet spends lying still, walking, or running. The data helps you determine the overall activity level of your pet and look for abnormal behavior over time. Tracker LED The app will let you turn the tracker LED on or off. The white light brings attention to the dog and prevents accidents. Once you get home, just turn off the light through the app or double-press the tracker button.
SPECIFICATIONS Battery • • • • • • Battery Type: Li-Ion Battery capacity (mAh): 400 Battery Charger: Dock (USB-C) Expected Battery Life: 5 to 7 days Highest specified charging temperature: 45±1℃ Lowest specified charging temperature: 11±1℃ General • • • • • • • Display: None Water Proof/Dust Rating: IP67 SIM: Embedded Sensors: Accelerometer, Temperature User Controls: Button LED Light: Red, Green, Blue, White (RGBW) Speaker: Piezoelectric buzzer Networks • • • • • 4G (LTE) LTE Bands: 2, 4, 12, and 66 R
APPENDIX A Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
IMPORTANT NOTE: FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. APPENDIX B Instructions • Instructions to ensure correct and safe installation and interconnection of the equipment.
• This product is intended to be supplied by a UL Listed Power Adapter marked "L.P.S." (or "Limited Power Source"), output rated 5Vdc, 1A minimum, Tma = 45 degree C minimum”. • Ensure to connect the power cord to a socket-outlet with earthing connection, or equivalent. • Over temperature protection of the battery was set to 45±1 ℃ for highest specified charging temperature of and 11±1℃ for lowest specified charging temperature.
SUPPORT Still need help? Reach out to T-Mobile General Customer Care & Technical Support. Customer Care representatives are available daily from 3:00am to 10:00pm PT. How to reach us By postal mail: T-Mobile USA, Inc. 12920 SE 38th Street, Bellevue, Washington, United States, 98006 From your phone dial 611 or 1.877.453.1304. If you are calling about technical issues related to your T-Mobile service, please call from a different phone so we can help troubleshoot the issue.
