SynapSense Intelligent Gateway Installation Guide December 17, 2013
SynapSense Intelligent Gateway Installation Guide © 2013 SynapSense Corporation. All Rights Reserved This documentation is protected by United States and international copyright and other intellectual and industrial property laws. It is solely owned by SynapSense Corporation and its licensors and is distributed under a restrictive license.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Trademarks SynapSense®, the SynapSense logo and SynapSoft™ are registered trademarks or trademarks of SynapSense Corporation. Additional trademark applications are pending for SynapSense Active Control™, P3 SmartPlug™, LiveImaging™, PowerImaging™, SmartLink™. All third-party brand and product names are the trademarks of their respective owners and are used solely for informational purposes.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Regulatory Information Notice to Users: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Warranty Information Limited One Year Warranty Our company warrants that for one year from the date of purchase, it will replace this product if found to be defective in materials or workmanship.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Table of Contents About This Guide ...................................................................................................................... vi Organization...................................................................................................................................................... vi Document Conventions ...................................................................................................
SynapSense Intelligent Gateway Installation Guide December 17, 2013 About This Guide This document provides guidelines and instructions for installing and configuring the SynapSense Intelligent Gateway device. The intended audience for this document consists of customers or partners of SynapSense Corporation or a SynapSense installer (or installation team). Customers, partners, or installers should receive training from SynapSense prior to installing the hardware detailed in this document.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Warnings and Precautions The following warnings and precautions pertain to Gateway installations. Failure to adhere to warnings and precautions could result in physical injury or damage to equipment, which may void the warranty. Installation of this equipment must be in accordance with local and national electrical codes. Data centers may pose a risk of hearing loss. Use appropriate ear protection prior to entry into high-noise areas.
CHAPTER 1. Introduction The SynapSense Intelligent Gateway™ is an Ethernet to wireless Network Bridge designed to collect data from any of the SynapSense wireless sensors or meter hardware and send the data to a remote, or Cloud-based, server. It is also designed to operate in standalone mode for some time if the Ethernet connection is lost.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 The Gateway is 5.5in x 5.25in x 1.63in. The Gateway can be used in a variety of mounting locations and orientations such as tops of racks, wall mounts, or zip tied to many other structures. LED shining solid blue or solid green means the unit is functioning normally. See Troubleshooting for the table of LED settings and error conditions.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 CHAPTER 2. Getting Started Before entering the facility to install and configure the Gateway devices, ensure the completion of the following preparatory steps. 1. Review all warnings and precautions. 2. Unpack Gateway kit(s) from boxes. Count and verify quantities. At least two Gateways are required for redundancy. 3.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Kit Components The SynapSense Intelligent Gateway kit includes: • • One Gateway module with jacks for Ethernet and external power One DC Power Adapter, to convert 90-264 VAC wall power to +5VDC for the Gateway • Gateway Mounting Shelf (optional) • 3M™ Command Strips • Adhesive Cable Clips 4
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Tools and Materials The table below lists the minimum tools and additional material requirements that SynapSense Field Engineers (FEs) and contracted electricians must bring to the job site.
CHAPTER 3. Installation and Configuration The following sections provide general information and specific installation instructions for installing the SynapSense Intelligent Gateway devices. The diagram below shows the process flow for a typical installation.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 General Installation Guidelines Be consistent. All installations should match in appearance where possible (including centering, location, method for securing extra wire, etc.). Be neat. Ensure installation is straight and vertical or horizontal as much as possible. • • • • Install Gateways on flat smooth surfaces such as the tops of server cabinets.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 To change the laptop Host IP address On the laptop, change the Host IP Address setting (temporarily) to enable communication with the Gateway. The exact steps vary, depending on the operating system (the goal is to find and open the Local Area Network Properties dialog box). The instructions below are for Microsoft Windows 7: 1. Open the Control Panel and select the Network and Sharing Center. 2.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 4. 5. 6. Click to highlight Internet Protocol Version (TCP/IPv4 or IPv6), then select Properties. Change the IP address field (network address of the laptop) to “Obtain an IP address automatically”. Click OK.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 To change the Gateway IP address and subnet mask 1. Open a browser window and type http://synapconfig into the URL field. 2. Log in as “admin” with the password “PASS” (upper case). 3. On the Data Port Setup tab, select the type of IP address to be used: DHCP or Static.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 4. For Static IPv4, do the following: a. b. c. d. Select the Static radio button. Enter the appropriate information in the fields provided. Click Check Connectivity to ping the device. Click Apply.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 5. For Static IPv6, do the following: a. b. c. d. Select the Static radio button. Check Enable IP version 6. Click Check Connectivity. Click Apply.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 6. For DHCP, do the following: a. b. c. d. 7. Select the DHCP radio button. Enter the appropriate Host and Domain names. Click Check Connectivity. Click Apply. On the Configuration Port Setup tab, enter the local IP address and local DHCP server information, then click Apply.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 8. On the Device Manager tab, enter the IP address for the SynapSense Environment Server and its server port, then click Apply. 9. Check Enabled to start Device Manager. If Device Manager starts properly but does not yet have connectivity to the SynapSense Environment Server, the Status LED on the Gateway will blink Red and Blue.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 To change the user password Use the Password tab to change the user password. The User Name is predefined. The default password is “PASS”.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 To setup the System tab All of the information on the System tab auto-populates and is Read-Only.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Installing the Gateway Assess the installation location and determine which type of mounting is best. • • If the location requires an adhesive mount, proceed to 3M Command Strip instructions. If the location requires a mounting shelf, proceed to Gateway Mounting Shelf instructions. 3M Command Strip 1. Clean installation surface with alcohol wipes. Allow area to dry thoroughly. 2.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 10. Repeat previous steps for remaining Gateways to be installed. When all Gateways are installed, proceed to the Final Installation Activities section. Gateway Mounting Shelf NOTE: Screws and other associated hardware for mounting the Gateway Mounting Shelf are not included in the SynapSense Gateway kits and must be supplied by the customer. 1.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 4. Insert Gateway Mounting Shelf on screws. Insert screwdriver through front mounting holes and tighten screws to secure shelf to surface. 5. Connect the Power Adapter to the Gateway and the designated power outlet. 6. Connect the designated Ethernet Cable (originating from a server port assigned by the data center's IT department) to the Gateway.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Repeat previous steps for remaining Gateways to be installed. When all Gateways are installed, proceed to the Final Installation Activities section. Final Installation Activities Perform the following activities to complete the Gateway installation. 1. Clean installation area of debris (packaging etc.). 2. Dispose of trash appropriately. 3. Proceed to Chapter 4, Installation Inspection.
CHAPTER 4. Installation Inspection Inspections ensure installations are correct and Gateway devices communicate with SynapSense Web Console™. Inspect Operations and Appearance 1. Verify all installed Gateway devices are connected properly (Power Adapter, Ethernet Cable, etc.) and receiving power. 2. Verify Gateway devices are installed in areas in which there is a clear line of sight for wireless sensor’s radio transmissions. 3. Verify Ethernet cables and Power Adapter wires are secured where needed.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 Figure 1 – Accessing Web Console Data Center Floor plan The screen refreshes and displays the wireless sensor network (including Gateways) for the data center. Place your cursor over a Gateway device on the display. The name and status of the device displays next the Gateway graphic representation (see Figure 2).
SynapSense Intelligent Gateway Installation Guide December 17, 2013 If the rollover display states “Master, sync” or “Slave, sync”, the Gateway is communicating with the software. If the rollover display states “Master, not sync” or “Slave, not sync”, the Gateway is not communicating with the software. Refer to Troubleshooting for tips on resolving connectivity and communication issues. When issues are resolved, perform the previous steps in this procedure to confirm the Gateways are communicating properly.
CHAPTER 5. Troubleshooting Gateway Testing Make sure that the Gateway is reporting data properly in the SynapSoft Web Console: Open the SynapSoft Web Console software, go to the Wireless Sensor Network view and check the following: • • Gateway icon should be green (operating normally). Gateway icon’s rollover tool tip should display “Master, syncd” or “Slave, syncd”. If the tool tip indicates “Master, not syncd” or “Slave, not syncd” then the Gateway is not properly communicating with the software.
SynapSense Intelligent Gateway Installation Guide December 17, 2013 LED behavior for Radio Activity.
SynapSense Technical Support Telephone: (916) 294-0110, option 2 Email: support@SynapSense.com Web: http://www.SynapSense.
