Warranty

OSRAM SYLVANIA Inc. (“OSI
LEDVANCE LLC (“LEDVANCE”) warrants the Luminaires and Poles (collectively, the “Product”) to be free from defects in
materials and workmanship for a period of five (5) years and the finish of the Poles from corrosion for one (1) year from the date of
shipment to the Purchaser (“Warranty Period”) when used as directed and subject to the Terms and Conditions herein. If shipment
date is unverifiable, the date code of the product plus three (3) months shall be used to determine shipment date. This limited
warranty is extended by LEDVANCE to the original end-user at the original installed location only.
If the Luminaire fails to operate, the Pole is structurally defective, or the finish of the Poles corrodes during the applicable Warranty
Period due to a manufacturing defect, LEDVANCE will, at its sole option, replace or repair the Product (including by providing
replacement finish) at no charge or grant the original purchaser a credit towards Product replacement. If LEDVANCE grants a
replacement and Product is not available, a comparable product will be provided. LEDVANCE will not be responsible for labor or
transportation costs for removal, return or installation.
TERMS AND CONDITIONS
This warranty only applies when the Product is properly wired and installed in accordance with the instructions contained in the product
installation guide and in applicable Product Information Bulletin. The warranty excludes defects resulting from acts of God, accidents, abuse,
fire, vandalism, or civil disturbances. This warranty excludes defects or damage caused by any primary side (line voltage) power source
problems including, but not limited to, unregulated power, short circuits or lightning induced power surges, under/over voltage/current
conditions, operating outside specified temperature range, or storing the Product outside the specified temperature range. This warranty
does not apply to any abnormal use or use in violation of any applicable standard, code or instructions for use in installations including those
contained in the latest National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), the Standards for the
American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA). This warranty will not apply in the
event of conditions demonstrating abnormal use or stress, including but not limited to:
• Exceeding the maximum ambient operating temperatures specified in the Product Information Bulletin and or Cut Sheet published on our
website.
• Using or storing the product outside the specified temperature range in the Product Information Bulletin and or Cut Sheet.
• Extreme Wind Events such as hurricanes, typhoons or tornadoes expose Poles to flying debris, wind shear, and other unpredictable
aerodynamic forces not indicated by the wind velocity ratings.
PLEASE NOTE: The Effective Projected Area (EPAs) for Poles are originated from the AASHTO standard Wind Speed Map. Responsibility
lies with purchaser for correct Pole selection based on local codes and standards for the job location. A qualified engineering consultant
should be used for purchase and installation. To obtain more information on AASHTO Standards please contact American Association of
State Highway and Transportation Officials (www.aashto.org). Poles are guaranteed to meet the EPA requirements listed on the product and
information bulletin. LEDVANCE is not responsible if a Pole has a lower EPA rating than the indicated wind-loading zone where the Pole is
installed, which is the sole responsibility of purchaser. The Pole is designed to mount the Luminaire. Any other use or mounting (banners,
flags, or signs) would add stress to the Pole and void the warranty. LEDVANCE shall not be liable for harm or damage caused by any
unapproved use. Wind speeds and listed EPAs are for ground-mounted installations. Poles mounted on structures (such as bridges and
buildings) must consider the vibration and coefficient of height factors beyond this general guide and purchaser must consult a structural
engineer and the local and national standards.
This warranty does not cover any repair, alteration, modification or reinstallation of the Product.
A warranty claim can be reported online at www.sylvania.com/warranty or by contacting either LEDVANCE’s National Customer Service &
Sales Center at 1-800-654-0089 Fax: [phone] or the designated LEDVANCE sales representative.
If deemed necessary by LEDVANCE under the terms of this warranty, Purchaser will receive a Return Material Authorization (“RMA”)
number, and shall promptly return the Product to the address provided on the RMA or provide evidence of Product defect (photos for Pole
Corrosion evidence) as directed by LEDVANCE at the Purchaser’s expense. The RMA must be included on both the packing slip of the
Product or Product component being returned and on the outside of the box. FAILURE TO FOLLOW THIS PROCEDURE SHALL VOID THE
WARRANTY. IF REPLACEMENT PRODUCT IS PROVIDED UPFRONT FREE OF CHARGE AND THE ORIGINAL PRODUCT IS NOT
RETURNED OR THE RETURNED PRODUCT IS NOT COVERED BY THE TERMS OF THE WARRANTY, THE CUSTOMER WILL BE
CHARGED FOR THE REPLACEMENT PRODUCT AT THE THEN CURRENT PRICE PLUS SHIPPING COSTS.
If upon examination of the Product, LEDVANCE determines the root cause of failure to be due to a defect in materials or workmanship,
LEDVANCE will provide the appropriate remedy as set forth above. LEDVANCE reserves the right to (i) examine all Product to determine the
cause of failure and (ii) be the sole judge as to whether a Product is defective and covered under this warranty.
LIMITATION OF LIABILITY
THE FOREGOING SHALL CONSTITUTE THE EXCLUSIVE REMEDY OF PURCHASER AND THE SOLE LIABILITY OF LEDVANCE FOR THE
PRODUCT. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IMPLIED. IN NO EVENT SHALL
LEDVANCE BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING LOST PROFITS OR REVENUES, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION. IN NO EVENT SHALL LEDVANCE’S TOTAL
LIABILITY FOR ANY REASON HEREUNDER EXCEED THE PRICE PAID BY PURCHASER FOR THE PRODUCT PURCHASED.
Please call customer service at 1-800-654-0089 or contact your local
LEDVANCE representative with questions
LED Professional Luminaire and Pole
Limited Warranty
Subject to change without notice –
LEDVANCE LLC (LEDVANCE) is pleased to provide a limited warranty for
the LED Indoor and Outdoor Fixtures and Poles.
Product licensee of trademark in general lighting
LEDLUM001R3 1/14/2019