SWANN SECURITY APP USER MANUAL for iOS English 1
Contents Getting Started Installing the Swann Security App 4 Creating your Swann Security Account 5 Pairing Devices 7 Pairing Devices - CCTV System 8 Pairing Devices - Alert Indoor Camera 10 Pairing Devices - Spotlight Outdoor Camera 14 About the App Interface Navigation Bar 19 Live View - CCTV System Live View - Alert Indoor Camera/Spotlight Outdoor Camera Playback 20 22 24 Notifications 25 Menu 26 Profile 27 Device Settings Overview - CCTV System Device Settings Over
Getting Started
Installing the Swann Security App Search and download the latest version of the Swann Security app from the App store. After the Swann Security app is installed, tap the Swann Security icon on the Home screen to launch the app.
Creating your Swann Security Account Open the Swann Security app and tap Not yet registered? Register. Enter your first and last names, then tap Next. This helps us verify your identity if you contact us for assistance with your account or device. The app automatically determines your street address based on your phone's current location. Your location allows us to personalize your experience on Swann Security and other Swann services.
Creating your Swann Security Account Go to your email inbox and open the link in the verification email from Swann Security to activate your account. If you can't find the verification email, try checking the Junk folder. After verifying your email address, you can sign into your Swann Security account. Enter the email address and password you used to set up your Swann Security account, then tap Sign In. Tap Login to return to the Sign In screen.
Pairing Devices If this is your first time pairing a Swann device, tap the Pair Device button. If you are pairing a second or subsequent Swann device, open the Menu , and then tap Pair Device. 7 For specific instructions on how to pair your Swann device, go to the following pages: • To pair your CCTV system such as the DVR or NVR, go to page 8. • To pair your Alert Indoor Camera (SWIFI-ALERTCAM), go to page 10. • To pair your Spotlight Outdoor Camera (SWIFI-SPOTCAM), go to page 14.
Pairing Devices - CCTV System Scan the CCTV system's QR code. The QR code's location is generally found on the top of the device. Before you start the pairing process, make sure your CCTV system is powered and connected to the internet modem/router. Tap the Start button to proceed. NOTE If your phone can’t scan the QR code, tap the Manual Entry button at the bottom of the QR code scanning screen.
Pairing Devices - CCTV System Tap Next at the top of the screen. The app will establish a connection with your CCTV system and link it to your Swann Security account. In the Username field, enter "admin". In the Password field, enter the password of your CCTV system which is the same password you use to unlock the system menu locally. This is normally the password that you created when setting up your DVR or NVR for the first time using the integrated Startup Wizard.
Pairing Devices - Alert Indoor Camera Scan the camera's QR code. The QR code's location is generally found on the base of the device. Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it. NOTE If your phone can’t scan the QR code, tap the Manual Entry button at the bottom of the QR code scanning screen.
Pairing Devices - Alert Indoor Camera Tap the Next button to continue. The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default. NOTE Make sure the home Wi-Fi network your camera will be joining is a 2.4GHz network. • • If you have multiple home Wi-Fi networks and prefer to connect your camera to another Wi-Fi network, simply tap the Wi-Fi name field and enter the Wi-Fi network name manually.
Pairing Devices - Alert Indoor Camera Check if the LED indicator of your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Yes button. Enter and confirm your Wi-Fi network password, then tap the Next button and tap Yes on the confirmation popup.
Pairing Devices - Alert Indoor Camera Once pairing is complete, tap the Done button. Your camera will be displayed on the Live View tab. Tap the Start button, then tap Join on the confirmation popup. This allows the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
Pairing Devices - Spotlight Outdoor Camera Scan the camera's QR code. The QR code's location is generally found on the base of the device. Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it. NOTE If your phone can’t scan the QR code, tap the Manual Entry button at the bottom of the QR code scanning screen.
Pairing Devices - Spotlight Outdoor Camera Tap the Next button to continue. The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default. NOTE Make sure the home Wi-Fi network your camera will be joining is a 2.4GHz network. • • If you have multiple home Wi-Fi networks and prefer to connect your camera to another Wi-Fi network, simply tap the Wi-Fi name field and enter the Wi-Fi network name manually.
Pairing Devices - Spotlight Outdoor Camera Check if the LED indicator of your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Yes button. Enter and confirm your Wi-Fi network password, then tap the Next button and tap Yes on the confirmation popup.
Pairing Devices - Spotlight Outdoor Camera Once pairing is complete, tap the Done button. Your camera will be displayed on the Live View tab. Tap the Start button, then tap Join on the confirmation popup. This allows the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
About the App Interface
Navigation Bar 1 2 3 4 1 Tap to access the Notifications screen where you can view and manage push notifications from Swann Security. For more information, see "Notifications" on page 25. 2 Tap to access the video activity timeline where you can search, view, and manage video clips of events captured by your devices. For more information, see "Playback" on page 24. 3 Tap to access the Live View screen where you can view live video from your devices.
Live View - CCTV System 1 2 3 4 1 Open the menu where you can edit your account profile, pair a new device, download the app manual, and more. See "Menu" on page 26. 2 Toggle the layout of camera (channel) tiles in the viewing area between list and two-column grid views. 3 The viewing area. • If the camera supports audio, you can tap the camera tile to select it and listen to live audio. A blue border surrounds the camera tile and the audio 4 icon appears.
Live View - CCTV System 1 2 3 4 5 6 1 Return to the main live view screen. 1 2 The name of the camera (channel) displaying live video. 3 7 8 The video window. Swipe left or right to display live video from the previous or next camera channel. • You can turn your phone sideways for landscape view (fullscreen). • You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch back to zoom out. 4 Tap to take a snapshot with the camera.
Live View - Alert Indoor Camera/Spotlight Outdoor Camera 1 2 3 4 1 2 3 4 Open the menu where you can edit your account profile, pair another device, download the app manual, and more. See "Menu" on page 26. The number of bars indicates the Wi-Fi signal strength of the camera. The more bars that are filled, the stronger the Wi-Fi connection. If showing only 1 or 2 bars, try moving the camera to a few different spots to see if you can get a better signal for better streaming performance.
Live View - Alert Indoor Camera/Spotlight Outdoor Camera 1 2 3 4 5 1 Return to the main live view screen. 1 2 The name of the camera displaying live video. 3 6 7 8 The video window. Swipe left or right for live video from the previous or next camera, if available. • You can turn your phone sideways for landscape view (fullscreen). • You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch back to zoom out.
Playback 2 3 1 4 5 1 2 3 4 5 Tap the left or right arrows to view the previous or following day or month's video timeline of events for all of your devices currently online. You can filter and sort events displayed on the video timeline to help you quickly find specific events that you want to review by showing a smaller subset of events. Events can be filtered by device type and time period, and sorted from oldest to newest (AM-PM) or newest to oldest (PM-AM).
Notifications 1 2 3 1 Tap to clear all device activity history in the Notifications area below. 2 Tap to turn on or off push notifications from Swann Security.
Menu 1 2 3 4 5 6 7 1 Update your profile name, account password, and location. See "Profile" on page 27. 2 Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (to update the Wi-Fi information). 3 View, share, and delete video clips that were captured manually during live view. See "Managing your App Recordings" on page 38. 4 Download the app user manual (PDF file) to your phone.
Profile 4 1 2 3 1 Tap to change your Swann Security account login password. 2 Tap to change your address. 3 Tap to delete your Swann Security account. A confirmation link will be sent to your registered email address. Open the link to confirm that you want to permanently delete your account. 4 Tap to save any changes you've made to your Swann Security account password or address.
Device Settings Overview - CCTV System 4 1 2 3 4 1 The name of the camera channel on your CCTV system. Tap to change it. If you rename the camera channel on the app, it will also be automatically reflected on your CCTV system. 2 The current connection state of your CCTV system. 3 View technical information about your CCTV system such as the model name, software (firmware) version, device ID, MAC address, and network IP address.
Device Settings Overview - Alert Indoor Camera 1 2 3 4 5 1 The current name of your camera. Tap 2 The current connection state of your camera. 2 3 The current timezone (GMT format) of your camera. The date and time stamp of camera recordings will be based on the timezone you've selected. If this information is wrong, tap to update it. 2 4 5 to change it. The name of the Wi-Fi network to which your camera is connected.
Device Settings Overview - Alert Indoor Camera 12 6 7 8 9 10 11 12 6 Adjust the camera's settings such as the video stream quality, image flip, image mirror, microphone volume, and speaker volume. See "Camera Settings - Alert Indoor Camera" on page 31. 7 Adjust the camera's detection sensitivity settings for motion detection, human detection, and sound detection. See "Motion Settings - Alert Indoor Camera" on page 32.
Camera Settings - Alert Indoor Camera 6 1 2 4 3 5 1 Adjust the quality of the live video stream. If you find that the camera is taking awhile to start streaming, this may be caused by the slow internet speed on your phone (poor cellular coverage) or limited home internet bandwidth (other video streaming activity running at the same time on your Wi-Fi network can result in congestion affecting your internet upload and download speeds).
Motion Settings - Alert Indoor Camera 5 1 3 2 4 1 2 3 4 5 Select the motion sensitivity level to optimize motion detection recordings for your home environment. Higher sensitivity settings will detect movement further away from the camera. Use the lower settings to reduce detection range and minimize unwanted recordings. Selecting Off turns off motion detection completely. Receive alerts when the camera detects a person present in the motion event.
Device Settings Overview - Spotlight Outdoor Camera 1 2 3 4 5 1 The current name of your camera. Tap 2 The current connection state of your camera. 2 3 The current timezone (GMT format) of your camera. The date and time stamp of camera recordings will be based on the timezone you've selected. If this information is wrong, tap to update it. 2 4 5 to change it. The name of the Wi-Fi network to which your camera is connected.
Device Settings Overview - Spotlight Outdoor Camera 12 6 7 8 9 10 11 12 6 Adjust the camera's settings such as the video stream quality, image flip, image mirror, microphone volume, and speaker volume. See "Camera Settings - Spotlight Outdoor Camera" on page 35. 7 Adjust the camera's detection sensitivity settings for motion detection, human detection, and sound detection. See "Motion Settings - Spotlight Outdoor Camera" on page 36.
Camera Settings - Spotlight Outdoor Camera 6 1 2 4 3 5 1 Adjust the quality of the live video stream. If you find that the camera is taking awhile to start streaming, this may be caused by the slow internet speed on your phone (poor cellular coverage) or limited home internet bandwidth (other video streaming activity running at the same time on your Wi-Fi network can result in congestion affecting your internet upload and download speeds).
Motion Settings - Spotlight Outdoor Camera 5 1 3 2 4 5 1 2 3 4 5 6 Select the motion sensitivity level to optimize motion detection recordings for your home environment. Higher sensitivity settings will detect movement further away from the camera. Use the lower settings to reduce detection range and minimize unwanted recordings. Selecting Off turns off motion detection completely. Receive alerts when the camera detects a person present in the motion event.
Appendix
Managing your App Recordings From the Recordings (Menu > Recordings) screen, select your camera. Note: Only cameras which you had previously used to capture video clips manually via the app's live view are listed. To view a recording, tap on the video thumbnail. To manage your recordings, tap Edit. Tap to cancel edit mode. Tap on a video thumbnail to select the recording. A blue tick appears when a recording is selected. Tap to select all recordings. Tap to permanently delete selected recordings.
FAQs - General I have forgotten my Swann Security account password. How do I reset it? Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you used to create your account. You'll shortly receive an email with instructions on how to reset your account password. Can I access my devices with another phone? Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account credentials.
FAQs - Alert Indoor Camera/Spotlight Outdoor Camera Can I use my camera without an internet connection? No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you can stream live video to your phone and manage the camera's settings. Why am I getting false motion events? Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection.
The content in this manual is for information purposes only and is subject to change without notice. While every effort is made to ensure that this manual is accurate and complete at the time of publication, no liability is assumed for any errors and omissions that may have occurred. For the latest version of this user manual, please visit: www.swann.com Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
