SWANN SECURITY APP USER MANUAL for ANDROID English 1
Contents Getting Started Installing the Swann Security App 4 Creating your Swann Security Account 5 Pairing the Device 6 Scanning the QR Code 7 About the App Interface App Navigation App Menu 9 10 Notifications Tab 11 Live View Tab - CCTV System 12 Live View Tab - Wi-Fi Cameras 13 Live View Tab - Single Camera View Mode 14 Live View Settings 15 Playback Tab 16 Video Playback Screen 17 Device Management Managing Your Devices Device Informati
Getting Started
INSTALLING THE SWANN SECURITY APP Search and download the latest version of the Swann Security app using the Google Play® store app on your phone. Swann Security After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. To open the Swann Security app, tap the app icon.
CREATING YOUR SWANN SECURITY ACCOUNT Open the Swann Security app and tap Not yet registered? Sign Up. Enter your first and last name, email address, a desired password and confirm the password. This will be the email address and password you use to sign into the Swann Security app and on any other phone. Tap the Next button to continue. Your address is automatically set based on your phone's current location.
PAIRING THE DEVICE The first time you launch the app, the Pair Device screen is displayed. Follow the on-screen instructions to set up and pair your device to your Swann Security account. Once the pairing process is complete, your device will be displayed on the Live View tab. Note: • If you need help with the device's QR code, see "Scanning the QR Code" on page 7.
SCANNING THE QR CODE During the pairing process, you'll need to scan the device's QR code which can be generally found on the top, bottom, or back of the device. Check out the figures below for examples of where the QR code is located.
About the App Interface
APP NAVIGATION 1 2 3 4 5 1 App Menu: Tap to open the menu where you can edit your account profile, pair a new device, download the app manual, and more. See "App Menu" on page 10. 2 Notifications Tab: Tap to view and manage device notifications from Swann Security. If a notification dot, for example , is displayed next to the icon, it indicates the number of unread notifications in the Notifications tab. For more information, see "Notifications Tab" on page 11.
APP MENU 1 2 3 4 5 6 7 8 9 10 11 12 1 Open the Notifications tab to view and manage device notifications from Swann Security. See "Notifications Tab" on page 11. 2 Open the Playback tab to access and playback the event recordings from your devices. For more information, see "Playback Tab" on page 16. 3 Open the Live View tab to monitor live video feed from your devices. For more information, see "Live View Tab CCTV System" on page 12 and "Live View Tab - Wi-Fi Cameras" on page 13.
NOTIFICATIONS TAB 2 1 3 4 5 1 The Notifications tab displays notifications about device status and events from Swann Security. Notifications are sorted by date and time with most recent on top.
LIVE VIEW TAB - CCTV SYSTEM 1 2 3 4 1 Toggle the layout of camera (channel) tiles in the viewing area between list and two-column grid views. 2 Tap to configure settings for the Live View tab. You can hide unused camera channels from being displayed (for example, you may have a 8-channel DVR/ NVR system with only 4 cameras connected to the corresponding channels.
LIVE VIEW TAB - WI-FI CAMERAS 1 3 2 4 5 6 1 If you have more than two cameras, you can toggle the layout of camera tiles in the viewing area between list and two-column grid views. 2 Tap to configure settings for the Live View tab. You can hide camera tiles and customize the order of camera tiles according to their importance. For more information, see "Live View Settings" on page 15. 3 The camera name is displayed. You can rename the camera via the device's settings screen.
LIVE VIEW TAB - SINGLE CAMERA VIEW MODE 1 2 3 4 1 The camera's live video window. • You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch back to zoom out. • You can turn your phone sideways to view the video window in landscape (fullscreen) mode. 1 2 The camera functions that are displayed here are dependent on the camera model. Check the camera specifications to find out which functions are supported.
LIVE VIEW SETTINGS Position 1 6 1 2 Position 2 Position 3 Position 4 3 4 Position 5 5 Position 6 1 You can hide camera tiles from being displayed on the Live View tab. For example, if you want live video from a specific camera not to be visible on the Live View tab, you can hide that camera's tile until you need it. To hide a camera tile, uncheck the "Show live view from this camera" box. To unhide a camera tile, check the "Show live view from this camera" box.
PLAYBACK TAB DVR/NVR EVENT HISTORY (NO THUMBNAILS) WI-FI CAMERA EVENT HISTORY (HAS THUMBNAILS) 4 1 2 5 3 1 By default, the Playback tab displays a list of today's event recordings from all of your devices (except Wi-Fi cameras that only record to the local microSD storage, see note below). You can manually refresh Today's event history by pulling down on the screen.
VIDEO PLAYBACK SCREEN 1 2 3 4 5 1 Tap to go back to the Playback tab. 2 (DVR/NVR only) Tap to toggle between video quality options. Default is SD. Choosing lower video quality (such as SD) will make the video clip load quicker and play smoother. 3 Tap to capture a snapshot. Open your phone's Gallery or Photo app to view the snapshot. 4 Tap to download the video clip to your phone. Open your phone's Gallery or Photo app to view the video clip. 5 Video playback controls.
Device Management
MANAGING YOUR DEVICES From the navigation bar, tap the Devices Tap the device for which you would like to view details or change settings. icon.
DEVICE INFORMATION & SETTINGS OVERVIEW CCTV SYSTEM (DVR/NVR) 1 2 1 The name of your DVR/NVR. You can tap 2 The connection status of your DVR/NVR: ON or OFF. 3 Within Channel Settings, you can change the name of the camera channels on the DVR/NVR, as shown on the right. If you rename the camera channel through the app, it will also be automatically updated on your DVR/NVR . 4 Within Advanced Settings, you have the option to remove (unpair) the DVR/NVR from your Swann Security account.
DEVICE INFORMATION & SETTINGS OVERVIEW WI-FI CAMERA (SWIFI/SWWHD MODELS) 1 2 3 1 The name of your camera. You can tap 2 The connection status of your camera: ON, STANDBY or OFF. 3 (Battery-powered cameras only) Displays the current battery level of the camera. "Battery Charging" is displayed while the camera is being charged via the USB power charger or Swann solar panel. 4 The name (SSID) of the Wi-Fi network to which your camera is connected.
CAMERA SETTINGS WI-FI CAMERA (SWIFI/SWWHD MODELS) 1 Select the live view quality. If you find that the camera is taking awhile to show live view, this is generally caused by the slow internet speed on your phone (poor Wi-Fi/cellular coverage) or limited home internet bandwidth (other video streaming activity running at the same time on your Wi-Fi network can result in congestion affecting your internet upload and download speeds).
MOTION SETTINGS WI-FI CAMERA (SWIFI/SWWHD MODELS) 1 1 Select the motion sensitivity level to optimize motion detection recordings for your home environment. • Higher sensitivity settings will increase the distance at which motion events can be detected. • Use lower settings to reduce detection range and minimize unwanted recordings. • To turn off the motion detection feature, select Off.
FACE RECOGNITION SETTINGS 1 2 3 1 Displays the list of face recognition profiles which have been registered on the camera. 2 The Face Recognition video analytic feature uses profiles to represent individuals (e.g., family members). Each profile will require enrolling multiple face images (5 different face views) of an individual which you want the camera to recognize.
ADVANCED SETTINGS NOTE: THE AVAILABILITY OF CERTAIN ADVANCED SETTINGS SHOWN BELOW MAY VARY DEPENDING ON DEVICE TYPE 1 Tap to restart your camera. The camera's status will temporarily change from ON to OFF before coming back online as ON. 2 Tap to reset camera settings such as the name, timezone, audio, video, and detection settings to default values. 3 Tap to format the camera’s internal memory (or installed microSD memory card) and permanently erase all recordings on it.
Appendix
UPDATING YOUR ACCOUNT PROFILE You can update your Swann Security account profile information at any time. Tap App Menu > Profile. 1 2 3 4 1 Tap to update your name. 2 Tap to change your Swann Security account login password. 3 Tap to change your address. 4 Tap to delete your Swann Security account. A confirmation link will be sent to your registered email address. Open the link to confirm that you want to permanently delete your Swann Security account.
CHANGING THE CAMERA'S WI-FI NETWORK You can easily change the Wi-Fi network that your camera is using, if your home has multiple Wi-Fi access points or if you have installed a new router. To change to a different Wi-Fi network: If the camera is currently online 1. From the app, tap the Devices tab > Select your camera > WiFi SSID. 2. In the WiFi SSID field, the Wi-Fi network currently connected is displayed.
FACTORY RESETTING THE CAMERA Factory resetting your camera is usually only necessary for troubleshooting. It isn’t something to do lightly as it will format the internal memory/microSD card (i.e., erase all locally stored clips), wipe the current Wi-Fi pairing information, and return all of the camera settings to the original factory defaults. Note: Factory resetting your camera does not remove (unpair) it from your Swann Security account.
FACTORY RESETTING THE CAMERA METHOD B - VIA PHYSICAL RESET BUTTON (IF CAMERA STATUS IS OFFLINE) 1. Locate the Reset and/or Pair button (see below) on the camera. Make sure the camera is plugged into the power supply or USB charger. Indoor Security Camera Security Pan Tilt Camera Security Tracker Camera Outdoor Security Camera Floodlight Security Camera Smart Security Camera Reset Button Pair Button Wire-Free Security Camera Pair Button Reset Button 2a.
TURNING OFF THE CAMERA NOTE: THE FOLLOWING INSTRUCTIONS ARE APPLICABLE TO THE SWWHD-INTCAM SMART SECURITY CAMERA ONLY You can turn your camera off completely at any time. We recommend doing this if you're taking the camera to a distant location, for example, your holiday residence, to help protect the integrity of the device. To turn your camera off: • Press and hold the Pair button (see figure below for location) for 30 seconds. During this time, the camera’s LED turns blue and then goes off.
FAQS: GENERAL I have forgotten my Swann Security account password. How do I reset it? Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you used to create your account. You'll shortly receive an email with instructions on how to reset your account password. Can I access my devices with another phone? Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account credentials.
FAQS: WI-FI CAMERAS I cannot connect the camera to my Wi-Fi network. How do I fix this? • Make sure the Wi-Fi network that you want the camera to join is not an unencrypted (open) network or 5GHz band network. • Test your Wi-Fi network with other devices such as smart TV to make sure it is operating properly. Bring your phone to the location where your camera will be installed and check the Wi-Fi icon on your phone—at least 2 bars is recommended for the Wi-Fi signal to be considered reliable.
FAQS: WI-FI CAMERAS (For Battery-powered cameras) What can I do to maximize the battery performance on my camera? Here are some simple and practical tips to get more battery life out of your camera: • Make sure your camera’s firmware is the latest version. • Your camera will last longer when you stream at a lower resolution. The fewer pixels that your camera has to stream, the less power it uses.
The content in this manual is for information purposes only and is subject to change without notice. While every effort is made to ensure that this manual is accurate and complete at the time of publication, no liability is assumed for any errors and omissions that may have occurred. For the latest version of this user manual, please visit: support.swann.com Google, Android, and Google Play are trademarks of Google Inc. © 2020 Swann Communications Swann Security Application Version: 2.0.
