Security Made Smarter PRO-SERIES HD Professional HD Security System INSTRUCTION MANUAL
Important Information FCC Verification FCC Regulation (for USA): Prohibition against eavesdropping This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Password Recovery CH1 19/07/2016 04:30:15 PM CH2 Forgotten your password? Please do the following: 1. Right-click the mouse on the Live View screen to display the Menu Bar then click “Main Menu”. 2. At the password login screen click “Forgot Password”. CH3 CH4 3. After a short moment, you will receive a password reset request email containing your DVR’s MAC address (if it’s not in your inbox, check your junk or spam folder). 4.
Contents Important Information ������������������������������������������������������������������������������������������ 2 Record: Record ����������������������������������������������������������������������������������������������������� 34 Password Recovery ����������������������������������������������������������������������������������������������� 3 Record: Schedule ������������������������������������������������������������������������������������������������� 35 Live View ���������������
Contents System: Users ������������������������������������������������������������������������������������������������������ 63 Advanced: Maintain ��������������������������������������������������������������������������������������������� 64 Advanced: Events ������������������������������������������������������������������������������������������������� 65 Advanced: Auto Upgrade ������������������������������������������������������������������������������������ 66 System Status �������������������
Live View 19/07/2016 04:30:15 PM CH2 CH1 Live View is the default display mode for your DVR. Each camera connected will be displayed on-screen. You can check CH3 CH4 the status or operation of your DVR and cameras using the icons and Menu Bar on the Live View screen. Right-click the mouse to access the Menu Bar.
Live View Mode (4 & 8 channel model) Live View mode is the default display for your DVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your DVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. 19/07/2016 04:30:15 PM CH2 CH1 Camera/Group Status Icons CH3 Menu Bar 1 2 3 4 5 6 7 8 Double-click a live video channel to view full screen.
Live View Icons & Controls (4 & 8 channel model) Menu Bar 1. Click this to open the Main Menu. 2. Lock your DVR to prevent access to the Main Menu when “Menu Timeouts” is turned off. 3. Four camera view. 4. Nine camera view (this will display eight cameras on the 8 channel model). 5. Six camera and eight camera view (8 channel model only). Status Icons 6. Click this to repeatedly cycle through each video channel full screen. Each video channel will be displayed for 5 seconds.
Live View Mode (16 channel model) Live View mode is the default display for your DVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your DVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. 19/07/2016 04:30:15 PM CH2 CH1 Camera/Group Status Icons CH3 Menu Bar 1 2 3 4 5 6 7 8 9 10 Double-click a live video channel to view full screen.
Live View Icons & Controls (16 channel model) Menu Bar 1. Click this to open the Main Menu. 2. Manually lock your DVR to prevent access to the Main Menu when “Menu Timeouts” is turned off. 3. Four camera view. 4. Nine camera view. 5. Twelve camera view. 6. Sixteen camera view. Status Icons 7. Select from a variety of different camera layouts available. This icon indicates that the camera is being recorded (either manually or triggered by motion). 8.
Main Menu The “Main Menu” is where you control the various actions and options that are available on your DVR. You can also access previously recorded video for playback and to copy to a storage device such as a USB flash drive. To maintain system integrity, a firmware upgrade can be performed when available and access to the “Shutdown” menu to restart or safely turn off your DVR.
Menu Layout The various functions and options available, are categorised on the lefthand side of the Menu. Clicking each category will reveal a number of tabs or sub-categories that can be changed from their default value. To exit or access the previous menu, rightclick the mouse. Save changes that have been made or restore default settings.
Camera Configuration The camera configuration options are available in the “Display”, “Record”, “Alarm” and “Device” menus that are accessible from the Main Menu. You can change the resolution, bitrate, OSD (on-screen display) position as well as image settings for hue, brightness, contrast and saturation. Your DVR has controls for detecting motion, allowing you to define specific areas to alert you to a potential threat in and around your home.
Display: Live ·· Don’t forget to click “Save” to apply settings. The configuration options available allow you to name each camera relevant to where it has been installed as well as the ability to adjust image settings such as brightness and contrast. You can also enable covert mode to hide the camera’s image in Live View mode. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Display: Live ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Camera SET: This setting is used to instruct your DVR on the camera type connected. For the cameras included with your DVR, leave the default setting.
Display: Privacy Zone This function can be used to obscure all or part of your image for privacy (up to four privacy masks can be created per camera). You can also use this to minimize false triggers when motion is detected. Areas obscured by a mask won’t be shown live or recorded. ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Creating a Privacy Mask 1 Click and hold here to reposition the mask to the desired location. 2 Click and hold here to resize the mask to the desired size. 1. Depending on the number of masks that you want to create, each mask will be numbered. To reposition the mask, click and hold the mask number then move the mask to the desired location. 2. To resize the mask, click and hold the bottom right corner of the mask then resize to the desired size.
Record: Mainstream (720p) ·· Don’t forget to click “Save” to apply settings. The functions available here allow you to change the resolution, frame rate and bitrate for each camera connected. By default the recording resolution is automatically selected to fit in with the capabilities of the provided cameras. Channel: Select a camera that you would like to edit. Resolution: By default the recording resolution is automatically selected to match the capabilities of the provided cameras.
Record: Mainstream (720p) ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. CBR: This is the default method of control that your DVR will use to record video. If you have cameras placed in high traffic areas, CBR is the recommended control method.
Record: Mainstream (1080p) ·· Don’t forget to click “Save” to apply settings. The functions available here allow you to change the resolution, frame rate and bitrate for each camera connected. By default, the recording resolution is automatically selected to match the native capabilities of the provided cameras. Channel: Select a camera that you would like to edit. Resolution: By default, the recording resolution is automatically selected to match the native capabilities of the provided cameras.
Record: Mainstream (1080p) ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. CBR: This is the default method of control that your DVR will use to record video. If you have cameras placed in high traffic areas, CBR is the recommended control method.
Record: Mainstream (3 Megapixel) ·· Don’t forget to click “Save” to apply settings. The functions available here allow you to change the resolution, frame rate and bitrate for each camera connected. By default, the recording resolution is automatically selected to match the native capabilities of the provided cameras. Channel: Select a camera that you would like to edit. Resolution: By default, the recording resolution is automatically selected to match the native capabilities of the provided cameras.
Record: Mainstream (3 Megapixel) ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. CBR: This is the default method of control that your DVR will use to record video. If you have cameras placed in high traffic areas, CBR is the recommended control method.
Record: Substream The functions available here allow you to control how video is streamed to your mobile device using the HomeSafe View app. You can change the frame rate and bitrate if you’re having issues streaming live video from your DVR. Channel: Select a camera that you would like to edit. Resolution: The Substream resolution is always set to 352 x 240 for NTSC and 352 x 288 for PAL, and cannot be changed.
Alarm: Motion ·· Don’t forget to click “Save” to apply settings. When motion has been detected by one or more cameras, your DVR will alert you to a potential threat at your home. It does this by sending you an email alert with an attached image from the camera to use as a reference (if this option is enabled) and/or sending push notifications via the HomeSafe View app. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Alarm: Motion ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Push: Click the checkbox to enable push notifications via the HomeSafe View app (alarm notification has to be enabled - see “Alarm Mode” in the HomeSafe View manual for more information).
Motion Detection Setup To delete the default motion detection area, place your mouse here. 1. Place the mouse inside the cell or square surrounded by a yellow border (as illustrated on the left). Press and hold the left mouse button, click and drag to the bottom right-hand corner then release the mouse. This will delete the default motion detection area. 2. To create a new motion detection area, select the cell or square that you want to start at.
Motion Detection Tips Placement of the cameras 1. Place cameras so they are facing areas where people have to walk through to approach your home regardless of where they are headed. A good idea is to place a camera overlooking your front door to capture an image of anyone approaching it for later reference. This is great if you have parcels delivered to your door or if the potential burglar knocks or rings the doorbell to see if anyone is home. 2.
Thermal-Sensing Camera Tips If thermal-sensing cameras have been included with your DVR or you have purchased them separately, the following tips will help you in getting the best results from your security system. Your cameras have a built-in PIR (passive infrared motion detector) sensor. This means they can sense movement of warm objects including people, cars and animals. The advantage over cameras that don’t have a PIR sensor, is they are very resistant to false triggers from changes in the image.
Device: PTZ ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. If you have a compatible PTZ camera connected to your DVR, you can use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available).
Controlling your PTZ Camera 19/07/2016 04:30:15 PM CH2 1 2 3 1. If you have multiple PTZ cameras connected, click this to select a different camera. 4 6 5 To control your PTZ camera, in Live View mode click on the channel the camera is connected to then click the “PTZ” button located on the camera toolbar. The channel will go full screen and the PTZ controls will be visible (as shown on the left). To move the PTZ controls, click and hold then reposition it.
Creating a Preset Creating a Preset 19/07/2016 04:30:15 PM →→ To create a preset, use the PTZ controls to move the camera to the desired focal position. The zoom and focus controls can also be used. Use the speed control to alter how fast or slow the camera will move. CH2 →→ Change the length of time the camera will stay at this position. 6 5 5 1 3 2 4 6 →→ Click the “Set” button to create the preset. You will notice that the preset position will increase each time a preset is created.
Recording Configuration The recording configuration options are available in the “Record” and “Capture” menus that are accessible from the Main Menu. From here you can access and change the default recording schedule (presented as a 24 hour 7 days a week grid and is color coded) for each camera connected. You can also enable and set a schedule for your DVR to take a snapshot each time an event occurs.
Record: Record ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Channel: Select a camera that you would like to edit. Record Switch: When disabled, your DVR will detect motion but it will not record (manual record is also disabled).
Record: Schedule By default, a Motion schedule has been enabled for each camera connected, however you can change the schedule to suit your needs. The schedule is presented as a 24-hour 7 days a week grid and is color coded to represent the event type. Channel: Select a camera that you would like to edit. Normal: Your DVR will constantly record for a set period of time. ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras.
Capture: Capture As an added feature, you can enable and set a schedule for your DVR to take a snapshot each time an event occurs. This is particularly useful for finding motion events quickly and can also be used for different purposes such as time lapse photography. Channel: Select a camera that you would like to edit. Auto Capture: When enabled, your DVR will take a snapshot each time an event occurs. Stream Mode: Leave the default selection.
Capture: Schedule ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Channel: Select a camera that you would like to edit. Each square represents 30 minutes.
Playback & Backup The Search function gives you the ability to search for and play previously recorded videos as well as snapshots that are stored on your DVR’s hard drive. You have the choice of playing video that matches your recording schedule, manual recordings or motion events only. The Backup function gives you the ability to save important events (both video and snapshots) to a USB flash drive.
Search: General 1. Click the drop down menu to select the month that you would like to search on. 3 4 2. Click the drop down menu to select the year that you would like to search on. 5 1 2 3. Click the drop down menu to select from one or all cameras that you would like to search on and display for playback. 6 4. Click the drop down menu to select the video type that you want to search on.
Playback Interface 06/03/2017 09:54:50 AM CH1 CH2 Click to close 06/03/2017 09:54:50 AM Play Calendar Click on a camera to select it (a surrounding blue square is shown). Playback Mode Camera List 06/03/2017 09:54:50 AM CH3 1 Timeline 2 4 3 6 CH4 06/03/2017 09:54:50 AM Click and hold the timeline then drag left or right to the desired time period (if the video is playing, press the stop button first).
Playback Interface CH1 07/03/2017 09:12:13 AM CH2 07/03/2017 09:12:13 AM CH3 Click to close 07/03/2017 09:12:13 AM Play Calendar Playback Mode CH4 07/03/2017 09:12:13 AM Double-click a camera to view full screen. Double-click again to return.
Playback: Smart CH1 CH3 06/03/2017 09:54:50 AM CH2 06/03/2017 09:54:50 AM CH4 06/03/2017 09:54:50 AM Play Smart mode allows you to define one or more specific areas of the video which then makes it easier to find what you are searching for. For example, you may have movement on the left-hand side of the yard, but you want to see what is happening on the right-hand side. Define one or more areas where required then search to play video based on those defined areas.
Playback: Smart 8. Click and drag to select the area that you want to define. Multiple areas can be defined. You can also use the same action to remove sections of the defined area or to delete it entirely. 06/03/2016 09:54:50 AM CH1 9. When finished, click the search button to play video based on the areas defined. 8 You’ll be returned back to the playback interface. Segments matching your search criteria will be shown on the timeline in dark green (as illustrated bottom left).
Search: Events This function can be used to search, play and copy motion events to a USB flash drive. Date: Click the calendar icon to select the month, year and date that you would like to search on. Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time. Channel: Click the drop down menu to select from one or all cameras that you would like to search on. Type: Leave the default selection.
Search: QuickShot This function can be used to search, play and copy snapshots to a USB flash drive. Date: Click the calendar icon to select the month, year and date that you would like to search on. Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time. Channel: Click the drop down menu to select from one or all cameras that you would like to search on.
Playing a Slideshow CH1 CH4 CH2 08/03/2017 10:40:26 PM 08/03/2017 10:40:26 PM CH2 08/03/2017 10:40:27 PM 08/03/2017 10:40:27 PM CH5 08/03/2017 10:40:31 PM 2 CH1 08/03/2017 10:40:26 PM Play 08/03/2017 10:40:31 PM 08/03/2017 10:40:31 PM CH3 1 CH3 3 4 5 6 7 8 1. Click this to play the slideshow in reverse. 6. Click this to view a single snapshot at a time. 2. Click this to play the slideshow. 7. Click this to view four snapshots at a time. 3. Click this to stop the slideshow. 8.
Search: QuickReview 3 4 QuickReview allows you to play multiple normal recordings and motion events simultaneously from a single channel. With normal and event recordings, the video is divided evenly depending on the split-screen mode that has been selected. For example, if the video is an hour long and you have selected Split-screens x 4, each split-screen will play for 15 minutes. 5 1 2 1. Click the drop down menu to select the month that you would like to search on. 6 2.
QuickReview Playback 18/04/2017 11:25:36 PM CH1 Play Click on a split-screen to select it (a surrounding blue square is shown). Split-screens 18/04/2017 03:18:55 PM CH1 1 Timeline CH1 Click to close 18/04/2017 01:46:57 PM 2 4 3 6 CH1 18/04/2017 05:28:07 PM Within the split-screen selected, you can select a different time period on the timeline. 5 Time Period Split-screens: Click the drop down menu to select the preferred split-screen mode for playback.
QuickReview Playback 18/04/2017 11:25:36 PM CH1 CH1 Click to close 18/04/2017 01:46:57 PM Play Split-screens 18/04/2017 03:18:55 PM CH1 1 Timeline 2 4 3 CH1 6 Smart Mode 5 Time Period 4. This button allows you to edit the video by setting mark in and out points on your video which you can then copy to a USB flash drive. When you have selected a video to play, press this button at the mark in point and press it again at the mark out point.
System Configuration The options available give you complete control on how your DVR is configured and how it operates. Some of the options such as display resolution, time zone, email configuration, Daylight Saving and password creation are configured during the Startup Wizard. For experienced network users, your DVR provides options that can be configured to suit your particular requirements. You can also perform a firmware upgrade when available.
Display: Output ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Video Output: This option cannot be changed. ent the Menu Bar and Main Menu will appear on-screen. Adjust accordingly. Seq Mode: Select how many video channels you would like to display when your DVR is in sequence mode. You can select from one, four or six cameras to display at a time.
Network: Network ·· Don’t forget to click “Save” to apply settings. As SwannLink Peer-toPeer technology is utilised to communicate with your network and mobile device, configuration of the network settings is not required. If you have networking expertise and require specific settings for your network, your DVR does have the ability to change them. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu.
Network: Network ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. UPNP: A network protocol designed to allow network connected devices to automatically configure the router for the purposes of remote access. This is not required when using UID to access your DVR via the HomeSafe View app. You can enable UPNP if required.
Network: Email The following email providers are recommended - Gmail gmail.com, Outlook outlook.com and Yahoo yahoo.com. Select your preferred provider then on your computer, go to the relevant website to create an account. When finished, input those details here. Email: Click “Enable” to input your email details. Encryption: Leave this on “Auto”. This ensures your DVR will always use the correct encryption for your email provider. ·· Don’t forget to click “Save” to apply settings.
Network: Email Schedule ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Motion: If email alerts have been enabled for motion detection, you can change the schedule on when your DVR can send those alerts. For example, you may only want to receive motion alerts during the day but not in the evening.
Network: DDNS Prior to developing our SwannLink Peer-toPeer technology, our SwannDNS service was used to connect to your DVR remotely. This service is still active and we recommend creating an account as a means of backup. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Go to www.swanndvr.com and click the “Registration” button. Follow the prompts to create your account.
Network: RTSP The RTSP function can be used to stream a camera’s live view image to your computer, using video streaming software such as VLC media player. Multiple cameras can be streamed at the same time. The following instructions are for the VLC media player software. You can download a free copy from (www.videolan.org). After download, double click the file then follow the on-screen instructions for installation. RTSP Enable: Click the drop down menu to enable.
System: NTP The NTP (Network Time Protocol) function allows your DVR to automatically sync its clock with a time server. This gives it the ability to constantly have an accurate time setting (your DVR will periodically sync time automatically). ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. NTP: This is enabled by default.
Device: HDD ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. This function gives you the option of formatting your DVR’s hard drive, and it will be listed here for selection. Connect a USB flash drive to copy events that you want to save. Remember, formatting the hard drive erases all your recordings.
Device: S.M.A.R.T. This function can be used to display technical information on the hard drive installed inside your DVR. You can also perform a test (there are three types available) to evaluate and detect potential drive errors. Whole Evaluation not passed, continue to use the disk: If for some reason the hard drive has developed a fault (such as one or more bad sectors), you can instruct your DVR to continue saving to the drive.
System: General ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Date: Click the calendar icon to change the date. Time: Click the dialogue box to change the time. Click the drop down menu to select AM or PM. As NTP is enabled by default, the date and time should always remain accurate. Date Format: Click the drop down menu to select the preferred date format.
System: DST The DST (Daylight Saving Time) function allows you to select the amount of time that Daylight Saving has increased by in your particular time zone. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. DST: If Daylight Saving applies to your time zone, click the drop down menu to enable. Time Offset: Select the amount of time that Daylight Saving has increased by in your time zone.
System: Users ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. To change your DVR’s password, click the “Edit” button. The password has to be a minimum of six characters and can contain a mixture of numbers and letters. Enter your new password again to confirm. the “Save” button then click “OK” to close. Additional user accounts can also be enabled: 1. Click the “Edit” button. 2.
Advanced: Maintain ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Default User: Admin is the default user account. If multiple user accounts have been created, click the drop down menu to disable. Save Settings: Click this button to export a configuration file containing all the settings that you have customised.
Advanced: Events Whenever there is an event or if your DVR displays abnormal behaviour, you can be alerted to in multiple ways such as receiving an email, displaying a message on-screen and activating its internal buzzer. There are three event types that your DVR will detect as an exception ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu.
Advanced: Auto Upgrade ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Auto Upgrade: By default, your DVR will automatically download and install new firmware when available. Click the drop down menu if you would like to disable this feature. Check for update from internet: By default, your DVR will automatically check and alert you if new firmware is available for download.
System Status The various status tabs give you an overview of the various settings and options that have been selected for your DVR to function. Each action that your DVR performs as well as events detected are logged, which you can search and view. If you call our helpdesk for assistance, our staff may ask you to access these tabs to assist them in solving any technical issues that you may be having.
System: Info Displays technical information about your DVR as well as your device ID and QR code. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Close” button to exit the Main Menu. Device Name: Click the dialogue box to rename your DVR (if required).
System: Channel Info Displays the Mainstream and Substream settings used for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Click the “Close” button to exit the Main Menu.
System: Record Info Displays the recording settings for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Click the “Close” button to exit the Main Menu.
Search: Log Each action that your DVR performs as well as events detected are logged. These log files can be searched, viewed and copied to a USB flash drive for safe keeping. Start/End Date: Click the calendar icon to select the month, year and date that you would like to search on. Start/End Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time.
Glossary 3D-Noise Filter: Is an enhanced form of digital noise reduction. The advancement in technology enables noise to be filtered even more effectively from the image, even in low light conditions. DNS server is automatically provided by your internet service provider. 50Hz: Is the mains frequency used in the UK, Australia and most European countries. 60Hz: Is the mains frequency used in the United States, Canada and some Latin American countries.
Glossary Covert: The camera will detect motion and trigger your DVR or NVR to record, but you will not see an image of the camera in Live View mode. DDNS (Dynamic DNS): Is a service that converts IP addresses into host names (a host name is a lot easier than trying to remember an IP address). It also supports dynamic IP addresses, such as those assigned by a DHCP server. This makes DDNS a good fit for home networks, which normally receives an IP address from the ISP that will change occasionally.
Glossary Mask: Is used to obscure part of your image for privacy. It can also be used to minimise false triggers when your DVR or NVR detects motion. Any area obscured won’t be shown live or recorded. Menu: Is where you control the various actions and options that are available on your DVR or NVR. Motion Detection: Is the main method used by your DVR or NVR to detect motion and is an essential part of your security system. It does this by comparing one frame of video with the next.
Glossary SEQ: Puts the DVR or NVR in sequence mode. This will repeatedly cycle through each video channel for a predetermined time in Live View mode. Subnet Mask: Used to define which part of the IP address refers to the network location. S.M.A.R.T. (Self-Monitoring, Analysis & Reporting Technology): This is an automatic system on modern HDDs and SSDs to detect potential drive errors before they occur.
Glossary Video Loss: Is regarded as a potential alarm event and is considered to occur any time your DVR or NVR doesn’t receive an active video signal from any one of its video inputs. Video Quality Diagnostics: Enables your DVR or NVR to alert you if the camera has a blurred image, abnormal brightness or unwanted tint in the image due to the lighting and white balance of the camera (known as Color Cast). Video Stream: Indicates that your DVR or NVR is recording a video stream only.
Frequently Asked Questions Can I play video(s) on my DVR that I have copied to a USB flash drive? cameras connected to your DVR. No, your DVR doesn’t have the option to play video(s) from a USB flash drive. You will have to play them on your computer or mobile device. What is the largest hard drive that I can install inside my DVR? The largest hard drive you can install is 6TB (terabyte).
Warranty Information USA Australia United Kingdom Swann Communications USA Inc. 12636 Clark Street Swann Communications Unit 13, 331 Ingles Street Swann Communications LTD. Stag Gates House 63/64 The Avenue Santa Fe Springs CA 90670 USA Port Melbourne Vic 3207 Australia SO171XS United Kingdom Warranty Terms & Conditions Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date.
Helpdesk & Technical Support Technical Support E-mail: tech@swann.com Technical Support Website: support.swann.com Telephone Helpdesk USA Toll Free 1-800-627-2799 USA Parts & Warranty 1-800-627-2799 (M-F, 9am-5pm US PT) AUSTRALIA 1800 788 210 NEW ZEALAND Toll Free 0800 479 266 UK 0808 168 9031 Tell us what you think! We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Click here to complete a short survey.
