Felaqua™ Connect Product Manual Model no.
Welcome to your new Felaqua™ Connect EN Thank you for choosing Felaqua Connect! The system is made up of three elements all working together to keep you connected to your pet and provide more insight into their drinking habits. The Felaqua Connect unit is the main component of the system. It recognises the microchip ID (already implanted in your pet) or the Sure Petcare RFID Collar Tag (purchase separately if required), allowing you to track when your pet drinks.
EN Contents Important safety information...........................................................3 Product overview..............................................................................5 Microchip Felaqua Connect Connect system...................................6 Hub Set up your Hub...........................................................................7 Where to put your Hub................................................................8 Hub lights............................................
Important safety information It is your responsibility to exercise discretion and observe all safety measures required by law and common sense. Please read the following information carefully and retain this manual for future reference. Note this product is intended for indoor use by domestic pets only. WARNING: • Your Felaqua Connect is not a toy. Do not allow children to play with it. • Your Felaqua Connect includes some small components.
EN • If the product is to be stored unused for a long period, the batteries must be removed and the water reservoir should be emptied and cleaned. In case of battery leaks, wear appropriate protective equipment (PPE) to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage. When cleaning up a spillage, avoid contact with skin, eyes or any risk of ingestion. Contact a medical professional immediately if this should occur.
Product overview The Felaqua Connect Connect system consists of three main components: Felaqua Connect Connect Hub Sure Petcare App The Hub is connected to the internet via an Ethernet cable and monitors the activity of and interactions with your Felaqua Connect Connect. It communicates with both the Felaqua Connect and the Sure Petcare App allowing you to see updates on the Sure Petcare App even when you’re away from home! The product presents water in a more natural way, encouraging your cat to drink.
Felaqua Connect Connect system EN Download the free Sure Petcare app now Receive notifications when your pet drinks from the Felaqua Connect. Monitor your pet’s water intake and notice changes in behaviour. Share access to your household with family and friends. Download the Sure Petcare App and create an account. You’ll be asked to create a ‘Household’ (a connected network containing all of your Sure Petcare connected products and pets).
Set up your Hub Once you have successfully downloaded the Sure Petcare App, you will need to plug in your Hub and set it up. Please follow the steps below: 1 Plug one end of the Ethernet cable into the base of your Hub and the other end into a spare Ethernet port on your router. 2 Assemble the power supply and plug it into your power outlet. Plug the other end of the cable into the base of your Hub. 3 Your Hub’s ‘ears’ will start alternating red and then green.
EN Where to put your Hub Because your Felaqua Connect Connect system communicates wirelessly, the location of your Hub can affect its performance. Here are some tips to improve connection. 10 m 1m Place the Hub at least 1 metre (3 feet) off the ground (i.e. on a table that is as clear of obstructions as possible). Try to position your Hub so that it is in line-of-sight of your Felaqua Connect and within a 10 metre (32 feet) radius. Avoid positioning your Hub near any large volumes of water (i.e.
Hub lights Your Hub indicates its current state using the lights in its ears. Different coloured light sequences mean different things. Setup lights Every time the Hub powers up or is trying to connect to other elements of the system, you’ll see the setup lights: 1 the ears will alternate red for a while, 2 then they will alternate green, 3 once you see a flash of orange and the ears go solid green the Hub is connected. Green ears Green ears mean the Hub is working correctly.
EN Batteries Always use 4 x good quality 1.5V alkaline C cell batteries. This will ensure the best performance of your Felaqua Connect Connect. This product is NOT designed for use with rechargeable batteries. To insert or change the batteries please follow the steps below: There is an LED to the right of the reservoir on the Felaqua Connect and if the batteries are low, or if there’s a problem with how they've been inserted, this light will flash red every five seconds.
Where to put your Felaqua Connect Where you decide to put your Felaqua Connect could have a big impact on how much your cat chooses to use it, as well as the accuracy of the data it collects and reports. Please follow the advice below to help find the best location. Find somewhere your cat feels comfortable Somewhere they can see their surroundings. Cats prefer to drink in quiet, low traffic areas, away from litter trays, cat doors and food bowls.
EN Connect your Felaqua Connect In order to complete the setup of your connected system, you need to connect your Felaqua Connect to your Household. 1 2 Place your Felaqua Connect in its intended location. This is to ensure it can communicate with the Hub. 4 3 On the Sure Petcare App, select ‘Add product’. 5 Your Hub will enter connecting mode and its ears will flash green. 6 30 cm Press the Settings button ' ' on the Felaqua Connect once. The LED will illuminate green.
Filling & replacing water It is important to change your pet’s water on a daily basis, not only to ensure your pet stays happy and healthy, but also to keep the Felaqua Connect clean and in working order. Changing the water regularly can also help it maintain the optimal water presentation. Please only use tap water to fill the Felaqua Connect. 1 6 2 Remove the reservoir by pulling it upwards then lift off the bowl. Water should flow into the bowl.
Adding your pet to Felaqua Connect EN Before filling the product with water, you need to add your pet's ID. The app will guide you through the process of adding pets, as 'Add a pet' mode can only be activated from the app. You will need some of your cat's favourite treats. Please remember to repeat the process for all cats in your household. If your pet doesn't have a microchip, please go to surepetcare.com/accessories to purchase a Sure Petcare Collar Tag.
Cleaning & maintenance It is important to keep your Felaqua Connect clean to ensure it functions reliably. Do NOT submerge the main unit into water or place it under a running tap! Water ingress can cause damage to the electronic components within the unit. 1 4 2 For best results please clean all parts of your Felaqua Connect at least twice a week. Remove and empty the reservoir and bowl. 3 The reservoir and bowl can be put in the dishwasher or washed by hand with hot water and soap.
? EN Help & support - the Hub Red flashing ears Your Hub has lost connection with the Felaqua Connect Connect. • If you are seeing both ears flashing red during setup, please perform a factory reset by pressing the button on the base of your Hub for 10 seconds. • If you are seeing both ears flashing red for prolonged periods after setup, try power cycling your Hub. Switch the power off at the socket, leave it for 30 seconds, and then turn it back on.
? Help & support - Felaqua Connect If there are mechanical issues with your Felaqua Connect, please do not try and fix these yourself. Instead, contact our friendly customer support team at surepetcare.com/support. My cat is not happy using the product • Repeat the cautious pet advice on page 14 allowing more time for your pet to feel comfortable without water flowing from the reservoir. • Make sure you change the water regularly to keep it fresh. • Assess your pet’s drinking environment.
EN My cat is spilling water • Try a different location. Cats can be very particular about where they drink. Follow the advice on page 11 to see if a different location calms this behaviour. • Spilling water could just be a phase your cat is going through whilst getting used to the product, it might not be a permanent behaviour. Try temporarily putting the Felaqua Connect on a flat tray to catch any spilt water.
Warranty & disclaimer Warranty: The Sure Petcare Felaqua™ Connect carries a 2-year warranty from the date of purchase, subject to proof of purchase date. The reservoir, reservoir lid and bowl carry a 1-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
EN (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. To meet RF exposure guidelines, a separation distance of 200 mm should be maintained. This device complies with the safety requirements for RF exposure in accordance with RSS‑102 Issue 5 for portable use conditions. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
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