User Manual
Introducing your new 24PetWatch Reader The 24 PetWatch Microchip Reader has a lightweight, ergonomic and compact design, which makes scanning and identifying animals via their microchip that much easier. The microchip reader is compatible with common microchip types including temperature-sensing microchips. This means, as well as showing an animal’s unique microchip number, the reader will also display its internal Microchip Temperature if a temperature sensing-microchip is present.
Contents Important information 3 Technical specifications 3 Compatible microchips 4 Batteries and power 4 How to scan an animal's microchip 5 Changing the temperature unit between˚C & ˚F 5 LCD display 6 Software updates 6 Troubleshooting 7 Warranty & disclaimer 8 Regulatory information 9 2
Important information PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE. • You can find the serial number in the battery compartment. • Please make sure you have all the components listed on page 1. • Only use the USB cable provided for software updates. Do not attempt to use it to power or charge the reader. • Do not insert any foreign objects into the product. • This product is not waterproof.
Compatible microchips This is a universal microchip reader which can read all of the following microchip types: • FDX-A (FECAVA) microchips • FDX-B ISO microchips • Trovan microchips • Avid Encrypted microchips • Temperature-sensing microchips from Allflex® or Destron Fearing™ What are temperature sensing microchips? Temperature-sensing microchips are primarily identification microchips, compatible with ISO 11784/11785 and universal readers.
How to scan an animal's microchip 1 Insert the batteries as instructed on page 4. Then press the button on the reader (as indicated) to turn it on. The reader will automatically turn off when not in use. 2 Press the button again and position the reader between the animal’s shoulder blades, maintaining light contact with the fur. Move the reader, following the recommended scanning patterns shown below. 3 When the reader detects a microchip, the number will appear on the LCD screen.
LCD display The standard display for the 24PetWatch reader is: The animal's microchip number Microchip Temperature (Only for temperature-sensing microchips) One of the icons below will replace the temperature reading if it is out of range: Battery level indicator Below 91.4˚F (33˚C) Above 109˚F (43˚C) This image will appear when the reader is searching for a microchip. The scan will time-out automatically if no chip is found and the chip number will display as a series of X's.
? Troubleshooting The reader won’t turn on. • Make sure the batteries are inserted correctly with the + and - at the correct orientation. See page 4. • If this doesn’t solve the problem, try changing the batteries, remembering to use new, high quality alkaline batteries as replacements. The reader doesn’t detect the animal’s microchip. This could be as a result of any of the following: • The animal’s microchip was out of range while scanning.
Warranty & disclaimer Warranty: The 24PetWatch reader carries a 1-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
Regulatory information Disposal of Products and used Batteries: This icon will indicate products that will be subject to the following legislation: The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on households to dispose of the waste batteries and products that have reached the end of their life, in an environmentally responsible manner as this will reduce the impact the waste will have on th
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For customer service, please contact: Jordana Matsos 1-866-597-2424 Jordana.matsos@pethealthinc.com Mon - Fri (9am - 5pm EST) This phone number will direct you to the 24PetWatch Customer Service team, who will be more than happy to help. 24PetWatch® is a registered trademark of PetHealth Services (USA) Inc. and PTZ Insurance Agency Ltd. Copyright © 2017 all rights reserved.