User’s Manual EP-436 Commercial 4-line Telephone System EnGenius Customer Service United States: 1-888-735-7888 Canada: 1-888-397-2788
Table of Contents Safety Instructions ..................................................... 4 General Safety Instructions..................................... 4 Product Safety Instructions..................................... 5 Battery Safety Instructions...................................... 8 Regulatory Information............................................... 9 Congratulations ....................................................... 12 Equipment Checklist ................................................
Battery Recharge and Replacement ..................... 37 Advanced Operations .............................................. 39 Handset Registration ............................................ 39 Advanced Registration: ........................................ 40 Handset Group Subscription ................................. 42 Call Transfer ........................................................ 43 3-Way Conferencing............................................. 44 Call Forwarding ...........................
Safety Instructions Caution: Your wireless telephone gives you freedom and flexibility to stay in touch while you move around. However, the safe and responsible use of the phone depends entirely on you. When using your phone equipment, safety instructions should be followed to avoid the risk of fire, electric shock, injury to person, and damage to property. General Safety Instructions 1. When using your wireless phone, ensure your safety and the safety of others: a.
The exact location of the emergency, including address, cross streets, mileposts or landmarks. 3. Notice to Hearing Aid Users: This phone system is compatible with inductively coupled hearing aids. 4. Notice to Cardiac Pacemaker Users: Preliminary studies done by the US FDA and others have shown that, although interference to the implanted cardiac pacemaker may occur when operating very closely, wireless telephones “do not seem to pose a significant problem for pacemaker wearers.
. Do not place this product on an unstable cart, stand or table. The product may fall and cause personal injury or damage to the product or other property. Place the base station and the charger on hard, flat surfaces. 7. Power Outage: In the event of a power outage, your handset charger will not recharge the handset battery, and the base station will not allow you to make an outgoing call or take an incoming call. Both the charger and the base station require electricity for operation.
required. Call Customer Service for locations near you. Opening or removing covers may expose you to dangerous voltages, electrical currents or other risks. Incorrect reassembling of the product may cause electric shock when the product is subsequently used. 13. Avoid using the product during a storm. There may be a risk of electric shock from lightning. 14. Do not place the product where persons can step, trip, or fall on the product. 15. Do not place conductive objects over or near the antenna. 16.
Battery Safety Instructions 1. Use only manufacturer approved Nickel-MetalHydride (NiMH) rechargeable batteries and charger. Do not use other types of rechargeable batteries or non-rechargeable batteries. The batteries could short-circuit, and the battery enclosure may be damaged causing a hazardous condition. 2. Follow the charging instruction in this manual and instruction labels and markings in the handset and charger compartments. 3. Battery must be recycled or disposed of properly.
Regulatory Information EP-436 FCC ID: NNA-EP-436 Canada ??????????? This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone. 1. This telephone system complies with rules of the FCC Part 68 and Canadian IC/DOC CS-03.
4. 5. 6. 7. ask you to disconnect your phone system from the line until the problem has been corrected. Consult with your local phone company for your rights if this happens. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your telephone system. Consult with your local phone company for your rights if this happens. This telephone system may not be used on coin service provided by the telephone company.
experiencing interference. We recommend at least 20 feet between the system and other electronic devices. b. Connect the base station to a power outlet on a circuit separate from that used by the device experiencing interference. c. Consult the dealer or an experienced electronic technician for help.
Congratulations You have purchased an exceptional business communications tool from a leading telephone system manufacturer. The EnGenius EP-436 4-line Telephone System is ideal for the small office/business and home office users. The EP-436 is the longest range, multi-line telephone and 2-way radio communications system providing users unparallel mobility and flexibility.
Equipment Checklist 1. In a Base + Handset package, please find the following components: a. Base Station x 1 b. Base Antenna x 1 c. Base AC/DC Adaptor x 1 d. Handset x 1 e. Handset Long Antenna x 1 f. Handset Short Antenna x 1 g. Battery Pack x 2 h. Charger x 1 i. Charger AC/DC Adaptor x 1 j. Telephone Cord x 1 k. Handset Carrying Case x 1 l. User’s Manual, Warranty Card 2. In a Handset package, please find the following components: a. Handset x 1 b. Handset Long Antenna x 1 c.
Handset Illustration 14
Handset Features Basic Handset Features 1. Antenna 2. Earpiece/Receiver 3. Microphone 4. 4-line LCD (Liquid Crystal Display) a. The LCD display has LED (Light Emitting Diode) for backlighting. st b. The 1 line of LCD consists of icons (see below). nd rd c. The 2 and 3 lines of the LCD, maximum 14 characters each, display status, message, menu selections, or user-editable alphanumerical characters. d. The last line displays the left and right soft keys. e.
Indicates the line number being accessed by the handset. vi) Battery Strength • Number of bars is proportional to the amount of battery time remaining. • Indicates charging when in charger cradle. 5. TALK/FLASH a. Places or answers a telephone or intercom call. b. Toggles between calls in built-in call waiting operations. c. Sends a Flash signal to phone line to retrieve a dial tone after the call ends, or to perform phone company provided call waiting operation during a call. 6. 2-WAY/INTERCOM a.
v) Continuous Beep: indicates out of range when in talk mode 8. Battery 9. Headset Jack • 2.5 mm headset jack for hands-free operation 10. Left/Right Soft Keys • Make menu selection. 11. Up/Down Scrolling Keys a. Scroll through records and menu selections. b. Adjust receiver voice volume when in Talk mode. 12. END Key a. Ends a call. b. Leaves current menu operation, up one level. 13. Power On/Off Key Additional Handset Features 1. Up to 90 handsets and 99 Handset IDs a. ID 10-99: individual Handset IDs.
2. Over-the-air handset registration 3. Security • One of the 65,536 possible security codes is randomly selected by the base station during registration. 4. Ringer Vibrator 5. Call Waiting nd a. Notifies handset the arrival of a 2 call from another phone line. b. Allows handset to toggle between 2 phone calls. 6. Caller ID • Displays incoming call phone number and name on the LCD (needs Caller ID service from local telephone company) 7.
Note: 1. Once enabled from the handset, all phone calls will be routed to the designated number until disabled. A warning message will appear on the LCD. 2. Intercom calls are not forwarded. 10. Call Conferencing a. 2-handset and 1-line conferencing b. 1-handset and 2-line conferencing 11. DND (Do Not Disturb, i.e., Silent Ring) 12. User programmable Flash key timing • 9-level (100 ms - 900 ms) timing selections Note: The default value (600 ms) works in most areas.
14. Any Key Answer (except PWR, END, Silent Soft Key) 15. Keyguard • Prevents accidental dialing. 16. Dialing Prefix • Up to 14 digits, including pause(s), one access code can be pre-programmed to be added automatically in front of the dialed number when dialing from call logs, phonebook, and dial-andsend dialing. 17. Call Hold a. Places call on hold. b. Change battery while call is on hold. 18. Mute 19. Phonebook a.
25. Four ringer type selections 26. Four keytone type selections 27. Display call time duration for current call during and immediately after the call 28. Text Messaging: a. Editing Message: from a handset, users can edit a screen-full (up to 2-line, 28 characters) of text message. Up to 5 messages can be edited and stored. b. Sending Message: In view mode, handset can send a message to another handset or a group of handsets. c. Incoming Message: A distinctive tone alerts an incoming message.
Base Illustration 22
Base Features Basic Base Station Features 1. Antenna a. When selecting a location for the base station, it is better to locate the base station as high as possible to avoid obstructions that may interfere with radio transmission. b. When using an outdoor antenna, locate the antenna (not the base station itself) as high as possible for a clear transmission path. Note: The antenna port has a reverse thread connector; to remove antenna or cable, turn clockwise; to install, turn counterclockwise.
7. Registration Key (REG) • Enters registration mode along with handset, assigns handset ID (10-99). 8. Reset Button a. Restores base station to factory settings: i) Base Station security code ii) Auto-Attendant (AA) Configuration: • On/Off, default = On • Number of rings before AA picks up, default = 2 • Custom greeting message cleared • ID assigned to a phone line when AA is disabled, default = ID 10 iii) Operator ID, default = ID 10 iv) Registered handset ID table cleared b.
a. 4 Auto-Attendant can be active at the same time in case of 4 simultaneous incoming calls. b. Allows private paging to a single handset (with individual Handset ID) or group paging to a group of handsets (with Group ID). c. Per line AA enable/disable by administrator. d.
incoming and make outgoing calls on that line as well. d. Records main greeting message. e. Playbacks main greeting message. 2. System Configuration a. Removes Handset ID from the base station. b. Set next Handset ID to be assigned. c. Set Operator Handset ID. All call addressed to the operator will be routed to this particular Handset (or Group) ID.
Charger Illustration 27
Charger Features 1. DC In • Connects to Charger AC Adaptor. 2. Handset Charging Slot • Charge handset battery when handset is placed in cradle. 90 minute fast charge from empty. 3. Spare Battery Charging Slot • Charge spare battery when battery is placed in slot. 90 minute fast charge from empty. 4. Handset Charging Indicator a. LED is not lit: slot is empty, no/poor contact, or no power to the charger. b. LED is blinking red: battery is being charged. c. LED is green: battery is fully charged. 5.
Getting Started Base Station Installation 1. Install base station antenna. Note: The base station’s antenna port has a reversethread connector; to install antenna or cable, turn counter-clockwise; to remove, turn clockwise. Improper installation may damage the connector. 2. Plug the transformer end of the base station AC/DC adaptor into a standard AC electrical power outlet, plug the other end into the “DC In” jack on the back of the base station. Note: 1.
5. For best performance, maintain at least a distance of 1 meter (about 3 feet) between the base station and other electronic devices (e.g., TV, computer, stereo, fax machine, answer machine, cordless phone, etc.) 6. Recommended phone line features from the local phone company: Multiple phone lines “hunt group” is a useful feature and works well with this phone system. This feature “ties” multiple phone lines to a single phone number.
want to disable the Base Station’s AutoAttendant function if that interferes with the external device’s built-in Auto-Attendant. Handset and Charger Installation 1. Plug the transformer end of the Charger AC/DC adaptor into a standard AC electric power outlet, plug the other end into the “DC In” jack on the back of the Charger. 2. Install battery pack onto the handset. 3. Install handset antenna. 4. Place handset onto the charger front slot.
Basic Operations Making a Telephone Call 1. Press TALK, wait for dial tone, and then enter phone number. 2. Alternatively, you can enter phone number first then press TALK key. When using this method to dial out, you can use the Clear (Left) and Delete (Right) soft keys to edit the number entered. “Delete” erases the last digit entered. “Clear” erases the entire line but remains in the dialing mode. 3. To abort dialing, press END key. Notes: 1.
2. To abort dialing, press END key. Notes: 1. Intercom calls can be made regardless if the Base Station is present. 2. If a Group ID is entered, the first handset (belonging to that group) that answers will establish a link with the caller. See Handset Group Subscription. 3. If a link cannot be established, the LCD shows “No Connection” after a 12-second time out. Redial 1. Press REDIAL (Left) soft key. 2. The LCD shows the last phone number dialed. To dial this number, press DIAL (Left) soft key. 3.
2. If the handset is on the charger cradle (ringer will be temporarily switched to “Ring” if it has been set to “Vibrate”), lift the handset and start conversation. 3. If the handset is not on the cradle, press any key (except PWR, END, and the Silent soft key) to answer. Notes: 1. The LCD displays the line number of the call. 2. You can press SILENT (Left) soft key if you choose to ignore the call.
2. You can press the SILENT (Left) soft key if you choose to ignore the call. Unlike turning off the ringer (from the handset menu), the SILENT key operation is valid only for the current call. Ending a Call: To end a telephone or intercom call, press END key or place handset into charger cradle. Adjusting Receiver (Earpiece) Voice Volume 1. Voice volume can only be adjusted during a call. 2. There are 6 levels of volume selections. Default = 4. 3.
Notes: 1. The call being placed on hold can only be “unhold” by the handset that puts it on hold. 2. Handset LCD displays a call is being on hold. An alert tone (double beep) every 30 seconds will remind the handset that a call is being on hold. 3. If the operation (e.g., call transfer) after putting a call on-hold fails, the held call may be dropped. 4. You can power off the handset (e.g., change battery) while call is on hold.
1. Enter the key sequence MENU – Sounds – Ring Volume, then select “Off”. This will turn off the ringer until it is turn on again from the menu. 2. For temporary silencing the ringer when an incoming call arrives, press Silent (Left) soft key. Key Guard 1. To prevent accidental dialing, you can press Menu (Right) soft key, then select KeyGuard option. The handset keypad is locked. No key entry is accepted except the power on/off key. 2.
3. Battery talk time and standby time vary depending on the talk/standby pattern and the operating distance. Putting the handset back to charger cradle as often as possible is recommended for best performance. Note: Use only manufacturer provided batteries and charger.
Advanced Operations Handset Registration 1. If your handset(s) is purchased as part of a system, it has been pre-registered with the base station at the factory. 2. You need to register the handset with the base station in the following situations: a. If a handset displays a Handset ID “00,” that means it is a new handset or the ID has been erased. b. In certain situations, you may want to change a handset’s ID.
f. The first two handsets registered will be given ID 10 and 11, which gives them administrator privileges. 4. De-registration: a. You can de-register a handset from a base. Deregistration will reset the Handset ID to 00, erase the system security code, and free up the old ID for future registration. b. After deregistration, the handset will not be able to use the base to make or receive phone calls, nor can it intercom other handsets. c. Press handset Menu (Right) soft key. d.
1. Advanced registration functions can be performed by administrator handsets (ID 10 and 11) only. 2. Administrator handsets can perform advanced registration function as long as in range with the base station. The base station does not need to be in registration mode. 3. De-register a Handset ID by administrator: a. Make sure that the administrator handset is within the coverage range of the base station. b. Press administrator handset Menu (Right) soft key. c.
b. Press administrator handset Menu (Right) soft key. c. Press the number “9”, this will enter the handset administration menu. d. Press number “2”, handset enters system setting menu. e. Press number “2”, and enter the two-digit Handset ID to be assigned next by the base. f. Upon successful operation, the handset LCD will display “Done,” otherwise it will show “Message not received, try again.” g. If the handset ID is already in use by another handset, the administrator will be alerted.
3. Group Selections: a. Press handset Menu (Right) soft key. b. Press the number “5”, this will enter the handset setting menu. c. Press number “2”, handset enters group select menu. d. Press ADD (Left) soft key and enter one-digit group number (1-9) to add membership in a group. e. Repeat for all desired groups. f. Delete group selections by pressing DELETE (Right) soft key and enter group number. Notes: 1. The handset can change group affiliations at any time. 2.
4. Press number “2” and enter a two-digit Handset ID to call another handset extension. 5. Transfer Call: a. Un-announced Call Transfer: i. Press “END” before the destination handset answers, the call is automatically transferred to the destination handset. b. Announced Call Transfer: i. Speak to the destination handset. ii. Press XFER (Right) soft key or the END to end announcement. The call is transferred to the destination handset.
c. Two handsets and one phone line can now talk simultaneously. Any one party can drop out of the 3-way conferencing, leaving the remaining two parties still in conversation. 5. 3-Way Conferencing with a Second Phone Line: a. Press number “1” and enter a phone number to call another phone line. b. After the second line answers, press the CONF (Left) soft key. c. One handsets and two phone lines can now talk simultaneously. i.
3. Press the number “5”, this will enter the handset setting menu. 4. Press number “3”, handset enters call forwarding setting mode. 5. Use Up/Down arrow to scroll up and down the selection (Off, Another Handset, External Line). 6. Make a selection (default = Off) and press SAVE (Left) soft key. 7. When prompted, enter a two-digit handset ID or an external phone number, up to 14 digits. 8. A warning message “All calls are forwarded” will appear on the handset LCD. 9.
another handset, calls for Handset 11 are still routed to Handset 22. Auto-Attendant (AA) 1. When enabled by the administrator, an automated attendant would greet a telephone line incoming call. 2. The caller will be prompted by the greeting message to enter a two-digit extension number (Handset ID) or press “0” for operator. 3. The greeting message is user programmable. The Handset ID that is designated as the operator is also user programmable.
number by announcing (OGM5): “The extension you’ve entered is busy or not available. Please enter another extension number or press 0 for the operator.” nd 7. If the 2 try is still not successful, AA will announce (OGM4): “Sorry, nobody can answer your call right now. Please try again later, goodbye.” then drops the call. Notes: 1. Intercom calls are not routed by Auto-Attendant. 2. Routing messages OGM2, 3, 4, and 5 are not user programmable. 3. The timeout is 5 seconds for entering extension number.
3. The base station recognizes that Handset 15 is busy. Instead of announcing to Line 4 that Handset 15 is busy, the base sends an alert to Handset 15. 4. Upon receiving the alert, the handset sounds an audible double beep alert and LCD displays “New call on Line 4”. 5. Handset 15 can: a. Ignore the new call; continue talking to Line 1. b. Press FLASH key to switch to Line 4. c. Subsequent pressing of FLASH key will toggle between Line 1 and Line 4. d.
• • • Turn on/off the AA line-by-line. Set Designated Handset ID for AA disabled line(s). Only the Designated Handset can use that particular line for incoming and outgoing calls. In other words, the line is now dedicated to a particular handset. Designate an operator, the handset which would answer un-routable calls or when the caller chooses “Operator” when prompted. 2. Change AA Parameters: a. From an administrator handset (Handset 10 or 11), press Menu (Right) soft key. b.
• All handsets ring to incoming calls, or Designate one particular handset to have the only access to that particular line for both incoming and outgoing calls. vi. Press “6” to set Operator for AA: Enter a two-digit Handset ID (default = Handset 10) as operator for all call addressed to the operator in AA operations. • Notes: 1. Only administrator can change AA settings. 2. Because AA setting is stored on the base station, the handset must be in range with the base to make changes. 3.
2. From an administrator handset (Handset 10 or 11), press Menu (Right) soft key. 3. Press number “9”, this will enter administration menu. 4. Press number “2”, handset enters System setting menu. a. Clear Handset ID: Press “1” and enter a two-digit Handset ID when prompted to clear this ID for later assignment. b. Set next Handset ID to be assigned: Press “2” and enter a two-digit Handset ID when prompted. This is the ID that will be given out by the base to the next handset registering with the base.
2. To access the phonebook, enter menu (under Option 2) or use the Up/Down Arrow while the handset is in standby. 3. To add a new entry: a. Press ADD (Left) soft key. b. Enter a phone number when LCD prompts “Number?” Use DELETE (Right) soft key to delete the last digit entered. When completed, press SAVE (Left) soft key to save. c. You will then be prompted to enter a name for the phone number just entered. i) Press the SAVE key to enter a phone number without a name.
different key for the next character. If you need to enter consecutive characters from the same key, you can wait for the cursor to advance or use the Up/Down Arrow to move the cursor backward or forward manually. Also use Up and Down Arrows to move the cursor to insert (to the left of the cursor) or delete (the character above the cursor, or left of the cursor if cursor is on the right of the last character). 3. By default, all letters are entered in the upper case.
GHI4 5 JKL5 6 MNO6 7 PQRS7 8 TUV8 9 WXYZ9 0 ‘&-0 * Toggle case P (Pause) # Space # 4. The entries are alphabetically sorted and stored as a list in an ascending order (A to Z) from the top of the list. a. If the phonebook is entered from the menu, the first entry displayed is the top of the list. b. If the phonebook is entered using the down arrow, the first entry displayed is the top of the list.
c. If the phonebook is entered using the up arrow, the first entry displayed is the bottom of the list. 5. The first line of LCD display shows name and the nd 2 line shows the phone number. If the phone number is longer than 14 digits, press OPTION (Right) soft key and select Option 3 to view the complete number. 6. To search for a record: a. Press a key that corresponds to the first character of the name you are looking for. b. For example, you are looking for “Peter”, then press the number “7” once.
1. Press MENU (Right) soft key while the phone is in standby. 2. Press “1” to lock keypad (see Key Guard). 3. Press “2” to view, search, delete, and edit the phonebook (see Phonebook). 4. Press “3” to view the last 10 numbers called, received, or missed. Records can be erased or edit/save into the phonebook. a. Press “1” to view the last 10 phone numbers dialed, starting from the most recent one. Use Up/Down Arrow to scroll through the list. i. Press OPTION (Right) soft key for options.
i. Press OPTION (Right) soft key for options. • Press “1” and confirm to erase current record. • Press “2” to view the arrival date and time of the call. • Press “3” to edit and save or save without editing into the phonebook. d. The two-digit index on the upper right corner of the LCD display shows the location in ascending order, with 01 being the most recent call. e. While viewing any of the three call logs, press DIAL (Left) soft key to dial the phone number. Notes: 1.
d. Press “4” to select key tone: use the Up/Down Arrow scroll through 4 options: 0, 1, 2, and 3. Press SAVE (Left) soft key to save selection. Default = 0. 6. Press “5” to change handset settings: a. Press “1” to set dialing prefix: i. Use Up/Down Arrow to scroll and select to turn on or off the dialing prefix feature. Default = Off. ii. If “On” is selected, the handset is prompted to enter a prefix, up to 14 digits. iii. Use “Delete” (Right) soft key and Up/Down Arrow to edit prefix. iv.
e. Press “5” to change the power-up LCD display to show, e.g., customer name or other greeting message: i. Use Up/Down Arrow to move the cursor backward or forward to insert (to the left of the cursor) or delete (the character above the cursor, or left of the cursor if cursor is on the right of the last character). ii. Enter characters using the Character Table and method discussed in the Phonebook section. iii. When finished, press SAVE (Left) soft key to save change. f.
Text Messaging 1. Short text messages, up to 28 characters each, can be sent from a handset to another handset or a group of handsets. 2. Up to 5 outgoing messages can be edited, stored and sent. They are stored in the “Outbox” in the order they are entered, with Message 01 being the most recent entry. The message counter on the upper right corner of the LCD display shows the message ID. 3. Up to 5 received messages can be stored for later reference.
iii. When finished, press SAVE (Left) soft key to save change. d. Press OPTION (Right) soft key to erase or edit the current message: i. Press “1” and confirm to erase message. Subsequent messages will be moved up in the Outbox. ii. Press “2” to edit message. Follow the instructions above for entering a new message. 5. Sending a text message: a. While viewing the message, press Intercom key followed by a Handset ID or a Group ID (01-09). b. The current message is sent. c.
Technical Specifications Electrical Specifications Base Station Frequency 902-928 MHz RF Power Peak: 708 mW Average: 304 mW Channel Spacing 200 kHz Number of Channels 128 Modulation MSK Multiple Access Frequency Hopping TDMA Frequency Hopping 100 per second Rate TDMA Frame Length 10 ms Number of Slots/Frame 8 Number of 4 Users/Carrier -2 Receiver Sensitivity < -108 dBm (@ BER 10 ) Antenna Connector Reverse TNC Antenna Gain 2 dBi 5 dBi External (optional) TX Power Control NA Range Telephone Interface RJ11 x
Notes: 1. 2. NA = Not Applicable. The manufacturer reserves the right to change designs and specifications without notice.
