Enterprise Class Multi-user Cat5 KVM Switch over IP SV1653DXI SV3253DXI
FCC Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Instruction Manual Table of Contents Introduction..................................................................................... 1 Features.......................................................................................1 Package Contents........................................................................1 Required Cables and Hardware ..................................................2 Installation.......................................................................................
Instruction Manual Network Config.............................................................................21 User Accounts..............................................................................23 System Ident................................................................................24 Security........................................................................................26 Compatibility.................................................................................26 RADIUS........
Instruction Manual Modem Troubleshooting Guide . ..................................................55 About Security Certificate Warnings . ..........................................55 Installing the new certificate.........................................................56 Built-in Terminal Emulation........................................................... 58 How to find the Built-in Terminal Emulator....................................58 Navigating the Menus..............................................
Instruction Manual Introduction Thank you for purchasing a StarTech.com Enterprise Class KVM. Using the Internet or your TCP/IP enabled network, you can now monitor and control critical PC servers and workstations, using an industry-standard Web browser or VNC client, from virtually any remote location. Features • Supports industry-standard networking and management protocols (e.g.
Instruction Manual Required Cables and Hardware Depending on your needs, you may need one or more of the following cables. Please note that the corresponding StarTech.
Instruction Manual Installation *SV1653DXI front panel *SV1653DXI rear panel To connect the KVM Remote Control Unit to the Host Computer and Network: 1. Using a Category 5 Ethernet patch cable, connect the LAN connector on the rear panel of the SVxx53DXI to a network data jack (usually on a hub, switch, router, or pre-wired wall jack). 2. Connect a standard PS/2 or USB keyboard to the Local Keyboard port on the rear panel of the SVxx53DXI. 3.
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Instruction Manual Configuration SVxx53DXI offers four distinct methods for configuring the unit for your network. Which method will work best will depend on your level of experience and your specific network configuration. Using the On-Screen Display Upon initial boot, you will require an administrative username and password. By default, the username and password are both: admin. You will be given the opportunity to change the password (recommended), once the configuration is complete.
Instruction Manual You will be asked if you wish to change the default password. Select Yes or No as appropriate, then press Enter to continue. If no DHCP connection is present, press the Setup button on the rear panel of SVxx53DXI to display the Main Menu screen, where you will be given several basic setup options: If static IP addresses are assigned, you will likely need to change the Net Mask, IP Address and other details, prior to connecting via your Web browser.
Instruction Manual Using DHCP This method requires that your network implement DHCP (Dynamic Host Configuration Protocol), usually on a server or network access device such as a router, that dynamically allows devices to join the network without pre-configuration. Please note: The OSD will report the IP address as assigned by the DHCP server. If you have a directly connected monitor, the following steps are not required.
Instruction Manual please write this number down and keep it for future reference. Once you locate the MAC address of your unit in the DHCP log, you can match it to its leased IP address and proceed with the Web configuration. Please note: • Once you have located the IP address of the SVxx53DXI and wish to proceed with the Web configuration, do not power off the unit or your DHCP server, since the Enterprise Class KVM might lease a different IP address.
Instruction Manual The following are the factory default values for the WAN port: IP Address: 192.168.1.123 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 Broadcast: 192.168.1.255 To access the Web configuration for this product, you will need to configure the workstation you are using to the same subnet (255.255.255.0) and also assign it a valid IP address (i.e. 192.168.1.100).
Instruction Manual Connecting the Host Computer to the Unit *SV1653DXI rear panel shown Please note: It is strongly recommended that all systems supporting USB use the USB server interface modules (see StarTech.com part # SV5USBM). PS/2 modules (SV5PS2M) are available for legacy systems. 1. If present, disconnect the existing monitor and PS/2 or USB keyboard/ mouse from the host computer. 2. Connect the PS/2 keyboard and mouse or USB connector to the host computer. 3.
Instruction Manual To disable mouse acceleration for the host computer operating system: Windows 98 1. From the Control Panel, click on Mouse. 2. From Mouse Properties, click on the Motion tab. 3. Make sure the Pointer speed bar is centered and Acceleration is set to None. Windows 2000 1. From the Control Panel, click on Mouse. 2. From Mouse properties, click on the Motion tab. 3. Make sure that the Pointer speed bar is centered and Acceleration is set to None.
Instruction Manual 2. Connect a USB keyboard and mouse device. (Please note that some keyboards and mice may not work due to non-standard USB implementation) 3. Connect a straight through CAT5 cable to port A on the user-station. 4. Connect the power to the remote user station.
Instruction Manual Using SVxx53DXI’s web interface requires a browser, with cookies and JavaScript enabled. To start the Java VNC client, login to the Web configuration interface and click on the thumbnail of the desktop on the Home menu, or click on the Connect button, located in the Main Menu. You may need to upgrade Java support in your browser; however, most modern browsers come with a version of Java that is compatible with this application.
Instruction Manual display a warning about an invalid security certificate. This does not affect the security of your data in any way. Whenever you are prompted about a certificate security problem by your browser or the Java VNC client, always choose the option to continue.
Instruction Manual After the initial login screen, the Home screen will appear, offering a Screen Thumbnail view of the controlled computer, as well as basic file transfer functions, Monitoring Information, System Identification and VNC Client options. Name: At the top of the screen, the name of the machine being controlled is displayed Tip line: The area directly below the Name indicates what function each selection from the Main Menu performs.
Instruction Manual User Preferences The User Preferences screen offers several configuration options, pertaining to the functionality of SVxx53DXI on a per-user basis. Here, you will be able to customize settings to optimize overall performance, (e.g. Encryption options, VNC options, display and bandwidth options etc.), according to each user’s individual preferences. Please save your selections by clicking the Save Changes button.
Instruction Manual Logout Clicking on Logout logs you completely out of the SVxx53DXI interface. You will have to login again to gain access to the web interface. File Transfer The SVxx53DXI is able to emulate a virtual USB disk drive on any host connected using the USB Server Interface Module (SV5USBM). Depending on configuration, it will appear to the host as a floppy drive (1.44MB), an 8MB RAM Disk or a CD-ROM. The host computer does not require any special drivers or other configuration.
Instruction Manual When the host computer next looks at the drive, it will notice the changes. You can read files from the virtual disk at any time, as long as the host is not actively writing to the disk. All of this happens in the background, and you may treat the virtual disk as a shared drive without any restrictions. • Access to the files is performed through the web interface. Contents of the root directory are shown on the home page.
Instruction Manual SVxx53DXI is able to read most MS-DOS/Windows formatted disks and presents the files via the Web interface. However, disk emulation occurs at the lowest level, so other disk formats can be used if you have the tools needed to create and read the disk images. At the bottom of the page are the upload and download options for the entire disk image. Any image that is exactly 1,474,560 bytes long will be treated as a floppy. Images of other sizes are supported up to 8MB.
Instruction Manual Booting from USB Disk: If the host computer’s BIOS supports USB boot devices, it is possible to boot from the emulated CD-ROM or floppy - allowing complete operating system replacement without any on-site intervention.) Please note that each BIOS manufacturer offers varying levels of support for USB boot devices and may require configuration methods that are unique (to the manufacturer) in order to utilize this feature.
Instruction Manual Admin Functions The Admin functions allow you to access all of the features you will need to perform an initial configuration of the SVxx53DXI. Network Config DHCP (Dynamic Host Configuration Protocol) Automatic network configuration using DHCP is: Enabled/Disabled. This feature applies only to the LAN port on the rear panel and is enabled by default. When enabled, the unit will automatically configure itself with an IP address when a DHCP server is present.
Instruction Manual When disabled, the LAN port will use the values assigned to it in the IP Addresses and Routing section described below. IP Addresses and Routing This table allows you to assign IP information for the LAN and WAN ports separately. If you are using DHCP, the values for the LAN port will be filled in automatically and any changes made will not affect the setup.
Instruction Manual You may connect both the WAN and LAN ports to the same logical network through redundant Ethernet switches. If one switch fails, the other will be used. When bridging is enabled, both ports share the same configuration (DHCP or static IP addresses) and the WAN port may not be separately configured. Using DHCP with Bridging increases boot time, because the 802.1d (STP) algorithm must finish before the DHCP broadcast can go out.
Instruction Manual Click to select the None/View/Control radio button as appropriate. User List • Select which user to change, by clicking on their name. • Table has summary values: Three stars if there is a password defined for the user, or else blank. English summary of access rights (incomplete vs. actual details). Click the Del button to delete the user. Changes only take effect once you press Record changes. (Record changes must be pressed for each user you wish to modify). Add users: 1.
Instruction Manual Other identification details These values are for information purposes only. They are visible from the VNC client and via SNMP (if enabled). Location This string is sent as the system.sysLocation value over SNMP. It should describe the location of this system. Contact Name This string is sent as the system.sysContact value over SNMP. It should describe who to contact regarding this machine. Typically it includes an email address.
Instruction Manual Description A user-defined description for the controlled machine. Security This menu allows you to configure a number of settings, including changing the default password (admin)(recommended). Read and consider the comments and instructions on this menu before making any changes, as changing these features could make the unit inaccessible through Web configuration (i.e. due to firewall filtering).
Instruction Manual SNMP The SNMP menu allows you to configure the SVxx53DXI so it can be recognized and managed using industry-standard Simple Network Management Protocol software. RADIUS The RADIUS server requires the IP address, the UDP port number (1812 by default, or 1645) and the shared secret. The shared secret is used to encrypt communications and corresponds to a shared password for the RADIUS server and the client machine. Two additional servers may be defined for backup purposes.
Instruction Manual in the form name.local is given at the RADIUS prompt, the system will use name, check the password locally and skip RADIUS authentication. Delete all local accounts to avoid this behavior. When connecting via VNC, a login screen is generated that asks for a RADIUS username and password. Modem Enable this to allow the modem to answer the phone and start a PPP connection. Enable modem connections (PPP) via serial port/modem.
Instruction Manual Auto Self Upgrade Clicking the Upgrade to latest button will automatically download and install necessary revisions. To download upgrades for manual installation, please click on Get latest version. If it cannot access the Internet directly (perhaps due to a web proxy, or other firewalls), a page will be shown that causes your browser to download the required file. Save this file to disk and then upload it as described in the next section, Manual Upload.
Instruction Manual Look for a unique code, such as: 4-C80C-B960-1-0. If you provide this code to the technical support department, they can provide you with an unlock code that will open any feature you request. Type in the code provided, exactly, into the area provided and click Submit. The new features opened by the code will be enabled immediately, but you may need to reboot the unit to begin using certain features.
Instruction Manual Port Numbers Port Numbers provides a table allowing you to change TCP port values for services available on the SVxx53DXI. By default, they are factory set to common Internet values. You may wish to enhance security by disabling services that you will not use with the unit. To disable a service, change its port number to 0. For flexibility, both the LAN and WAN ports can be configured separately.
Instruction Manual Help Menu Provides an FAQ (Frequently Asked Questions) listing to assist you with the features and operation of the SVxx53DXI. Site map Menu This menu provides a hyperlinked directory of each setting available on the Web configurator. Copyright Menu Provides the Terms of Use and other information related to the firmware and software on the SVxx53DXI.
Instruction Manual Native VNC Client This system implements the VNC protocol, so any off-the-shelf VNC client can be used. There are several different VNC clients available and they should all work with this system. This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by some of the the better VNC clients. The best client currently is TightVNC (www.tightvnc.com). Binaries are available for Windows, Linux, MacOS and many versions of Unix.
Instruction Manual any number (1025...65535). It is the port number used on your client machine to connect your local SSH instance with the VNC client. If you want to tunnel two or more systems, you will need to use a unique number for each instance on the same SSH client machine. • Some Unix versions of the VNC client have integrated SSH tunneling support. Some clients require your local user id to be the same as the userid on the system. Use a command like this: vncviewer -tunnel 10.0.0.
Instruction Manual Resync: Re-aligns the remote and local mouse points so they are on top of each other. Redraw: Redraws the entire screen contents; occurs immediately. Resync Redraw Autotune Autotune: Fine tunes the sharpness and image positioning of the video picture by optimizing the sampling phase. PS/2: Resets the PS/2 keyboard and mouse emulation. Useful to recover failed mouse and/or keyboard connections in PS/2 mode. ÷4, ÷8: Switches to thumbnail mode, at indicated size (i.e.
Instruction Manual By hovering the mouse over any entry, you can see details pertaining to that entry. Select one of the listed systems by clicking on the listing or corresponding number as appropriate. Or, directly select any system by pressing 1 through 9, A (for 10) through W (for 32). Similarly, click on the Up and Down arrows to select the previous or next available system. Please note that systems to which you do not have access are skipped and will not be available for selection.
Instruction Manual Main Menu To access the main menu, quickly press the F7 key twice quickly. You must press the key twice within one second. If you press it once or too slowly, then the F7 key(s) are sent to the host, just like any other key. This is the only way to get into the menu system, if the Bribar is disabled. Shown below is the main menu for a typical system: The main menu window may be moved by clicking and dragging on the title bar.
Instruction Manual Identification Fixed text label that is defined by the user in the Web interface. This does not affect the operation of the system and is intended to assist with administration. Status Current status of the attached system and the status of the unit. B/W Min/Avg/Max/Auto Bandwidth control. Current operation will be indicated with white highlighting. If you choose Min/Avg/Max then you will override the default, Auto.
Instruction Manual to take control away from another user. Only one user may control the keyboard and mouse at any time. All users see the same picture. Please note: It is important that multiple users not be connected to the same physical network. Thumbnails Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one-sixteenth. Logout End the VNC login session and disconnect.
Instruction Manual VirtKeys Menu Clicking any button in the top half of the window simulates pressing and releasing the indicated key. In the bottom area of the screen, clicking will simulate the indicated Meta key being pressed. You may then click in the top part to send another key and release the Meta key at the same time. Alternatively, you may move the mouse outside this window, press the regular key, and then choose -RESET- to release all depressed keys.
Instruction Manual Video Tuning Menu Use the Auto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame Indicates the number of 16x16 blocks of video that are being sent, on average, for every frame of video. With a static image being displayed by the server, this number will be zero (shown as -nil-).
Instruction Manual Color Offset Color Offset is a fine tuning adjustment that requires the use of a test pattern. There is a copy of the test pattern available on the Help! menu of the integrated web server. You must arrange for that image to be shown on the host computer. Do not allow scaling, cropping or any other changes to that image. Press the Auto button and the system will calibrate color for the best possible picture in approximately one minute.
Instruction Manual Flatness Filter To improve compression ratios, the SVxx53DXI will group adjacent pixels that are nearly the same colour and treat them as equal. This helps to compress typical simple GUI images. However, the effect of this compression on continuous-tone images and gradients can be annoying. You may turn off or reduce the flatness filter to sacrifice bandwidth for improved image quality in those areas. Please note that at higher values, some parts of the screen may appear “blocky”.
Instruction Manual much data as your network connection and VNC client allow. • Network latency, which is the total time it takes for a packet to get to the SVxx53DXI and come back, has the biggest impact on perceived performance and usability. Network bandwidth has a lesser effect, particularly when just moving the mouse around.
Instruction Manual the parameter to the middle value. The text of the middle button also indicates which parameter is being controlled. Note that in the case of phase, the middle button invokes the auto-phase algorithm. The Performance section of the screen indicates the quality of the video. Changes/frame is the average number of tiles that change for each frame sampled by the hardware. Flatness is an indication of what percentage of the screen contains tiles that are comprised of only one color.
Instruction Manual Disk Control Menu Status: Shows the current disk type. This can be changed through the web interface. Access: Shows the number of completed read and write operations. Disk Owner: Which PC port has control of the disk. Only one port may access it a time. USB Replug: Disconnects and reconnects the USB disk. Can be used to re-insert the USB disk to force the operating system to recognize it. Insert: The current computer system takes control of the USB disk.
Instruction Manual Accessing KVM Features OSD Operations Start the OSD (On-Screen Display) by pressing the left or key twice within one second. • The entry for the currently selected computer is highlighted in green in the OSD • Use the and arrow keys to highlight a computer and the key to select it. • Press to exit the OSD menu and remove the OSD menu from the screen.
Instruction Manual OSD Function Keys OSD Keys 1 - 9 (0 = 10) F1 – F10 Function Selects a channel from the list View a channel from the list. ( Does not close OSD) T Activate terminal emulator L Logout immediately ? Show help screen R Reset server interface module (May be used to recover from stuck keyboard or mouse emulation) I Show TCP/IP status/settings. S Change TCP/IP Settings ESC +R Page Up/Down Home/End Close OSD (No state change) Full cold reset of Server Interface Module.
Instruction Manual Using the Modem feature NOTE: Requires an RJ45 to DB9 adapter. Please see StarTech.com part number(s): GC98FF (DB9 Female to RJ45 Female Adapter) or GC98MF (DB9 Male to RJ45 Female) as applicable. Background The modem feature allows the SVxx53DXI to act as an Internet connection server for increased security and flexibility in connecting with the host computer.
Instruction Manual Connecting a Modem The SVxx53DXI will work with virtually any Hayes-compatible modem that recognizes the standard AT command set.
Instruction Manual is connected. It requires the use of a null modem serial cable. 1. Place the modem near the SVxx53DXI and an available telephone jack. Connect the modem to the telephone jack, data cable, and power source according to the instructions in its documentation. The opposite end of the modem’s data cable should be a DB9 female serial connection. 2. Connect that end of the cable to the Serial connection on the rear panel of the SVxx53DXI.
Instruction Manual and configures the following connection properties: answer incoming calls on the first ring, enable hardware flow control, and lock the connection speed. Your modem’s documentation will describe other potential init strings that you can use to alter the connection properties. For instance, you could commit the settings to the modem’s non-volatile memory (NVRAM) or allow the modem to adjust the connection speed for greater stability (and so on).
Instruction Manual 4. The New Connection Wizard window will open. Click Next. 5. Select Connect to the Internet, then click Next. 6. Select Set up my connection manually, then click Next. 7. Select Connect using a dial-up modem and click Next. 8. In the space provided under ISP Name, type an appropriate name of your choosing for the connection, then click Next. 9. In the space provided under Phone Number enter the phone number for the line to which the SVxx53DXI’s modem is connected.
Instruction Manual The following TCP/IP port numbers are assigned for a PPP connection, regardless of the settings configured in the Web interface for the LAN or WAN ports: HTTPS: 443 VNC (clear-text): 5900 VNC (SSL secured): 15900 SSH: 22 Performance Notes • All images over the PPP connection will be grayscale to conserve bandwidth. If other users are connected while a PPP session is active, their screens will be in grayscale as well. When PPP is inactive, color is automatically re-enabled.
Instruction Manual Modem Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is starting. Modem hang up. Resetting The connection has been closed or terminated unexpectedly. Timeout during login process.
Instruction Manual essential details about a site that must match the information supplied to your Web browser. Why do I receive a warning when accessing the login screen? As it redirects you to a secure (SSL) session by default, the login screen may generate a warning from your Web browser or the VNC Java client for two different reasons. First, the CA that has issued the certificate on StarTech.
Instruction Manual 2. When prompted, choose Open. 3. A Window will appear that offers information about the certificate. Click Install Certificate. 4. The Certificate Import Wizard will appear. Select Automatically select the certificate store… (default) and click Next. When the next window appears, click Finish. 5. A confirmation dialog will appear asking you if you wish to install the certificate. Click Yes. 6. A message should appear saying the import was successful. Click OK.
Instruction Manual Built-in Terminal Emulation The built in Terminal Emulator is an ANSI terminal that allows local users (Directly connected or via the User station) the ability to initialize a command prompt shell to connect to remote and local devices via SSH, Telnet and directly connected serial ports. Please note: Only one user can use the terminal emulator at a time.
Instruction Manual How to create a New Connection (Using the Wizard) 1. Use the arrow keys or underlined letter to select “Create new connection (using wizard) 2.
Instruction Manual 3. If you are choosing “Direct”, use the screens that follow to choose the appropriate setting for your serially attached device. If you choose SSH or Telnet, the following screen will ask you for the Host Name or IP address of your remote connection: 4. Enter the specific port number used by the device to which you are attempting to connect. Leave blank if you wish to use the standard port numbers.
Instruction Manual 5. If you are using SSH you will be asked to provide the remote username. 6. Next you will be asked to declare any alternative SSH options. 7. Last, you will be asked to provide a meaningful name for this newly created connection. Then save the configurations.
Instruction Manual Once you have created your new connection you will see it listed above the other commands in the main menu. You may activate this connection by highlighting the connection and pressing enter. To remove a previously created connection, highlight “Delete stored command” and press enter. You will be prompted for the admin password. Highlight the connection you wish to remove and press enter. Please Note: Anyone can create a connection, but only the Admin has the right to remove them.
Instruction Manual Troubleshooting Forgotten master password You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure. Similarly, you can press (and hold) the reset button (located to the immediate left of the USB ports on the rear panel) for thirty seconds to clear all settings and return the unit to factory defaults. This will clear the password to be admin.
Instruction Manual running SSH. You should answer yes so that your SSH client saves the public key of this host and doesn’t re-issue this warning. Certificate warning shown when connecting via HTTPS. It is normal for a warning dialog to be shown when connecting via HTTPS. The SSL certificate SVxx53DXI uses is created when the unit is first produced. It does not contain the correct hostname (subject name) because you can change the hostname as required.
Instruction Manual Serial Interface Pinout RJ45 DB9 (male) 1 6 Signal DSR (input) 2 1 DCD (input) 3 4 DTR (output) 4 5 GND 5 2 RxD (input) 6 3 TxD (output) 7 8 CTS (input) 8 7 RTS (output) N/A 9 RI (not used) • The DB9 side is wired as DCE (same as a computer).
Instruction Manual Technical Specifications Maximum Recommended Resolution 1280 x 1024@ 60Hz Maximum Supported Resolution 1600 x 1200 @ 60 Hz Host Connectors SV1653DXI: 16 x RJ45 SV3253DXI: 32 x RJ45 Console Connectors 2 x HDDB15 Female Other Connectors 2 x USB A Female (Front Panel) 2 x USB A Female (Rear Panel) 2 x DIN6 Female 2 x RJ45 Ethernet Ports (WAN, LAN) 1 x RJ45 User Station Port 1 x RJ45 Serial interface Front Panel Indicators 1 x Remote user connected 1 x Power (flashes during boot)
Instruction Manual Storage Temperature -40°C to 65°C ( -40°F to 158°F) Operation Temperature 0°C to 40°C (32°F to 104°F) Humidity 80% rh, nc Dimensions 310 x 440 x 44 mm Weight 2200 grams (4.5 Lbs) Electrical 100-240 V AC, 0.5 A, IEC320 socket Frequency 50-60 Hz • Source code for the unit operating system is available upon request. Please contact us by phone, live chat, or email to make your request.
Instruction Manual Technical Support StarTech.com’s lifetime technical support is an integral part of our commitment to provide industry-leading solutions. If you ever need help with your product, visit www.startech.com/support and access our comprehensive selection of online tools, documentation, and downloads. Warranty Information This product is backed by a two year warranty. In addition, StarTech.
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