BTE (Behind-The-Ear) O P E RAT I O N S M A N UA L
Hearing Instrument Size 312 Battery - Brown Size 13 Battery - Orange Instrument Controls Push Button Controls p. 14 Rocker Switch Controls p. 6 Table of Contents Overview Push Button mini BTE 312 Overview 4 Rocker Switch BTE 13 Overview.............................
Table of Contents Operation Power On & Off User Controls Volume Control Volume Control Indicators Memory Change Mute BiCROS Balance Control Multiflex Tinnitus Level Control Directional Settings Telephone Use CROS/BiCROS Technology Multiflex Tinnitus Technology Accessories Wireless Accessories Hearing Instrument Care Instrument Care Standard Tubing/Thin Tubing Service and Repair Troubleshooting Guide Tips for Better Communication Safety Information FDA Information FCC
Push Button mini BTE 312 Overview Features, Controls and Identification Your hearing instrument controls include: 1. Earhook 2. Microphones 3. Push Button (user control) 4. Battery compartment (on/off control) 5. Location of left/right side instrument indicator RED is for right ear, BLUE is for left ear Your hearing instrument can be identified by: 6. Location of serial number (inside the battery compartment) 7. Location of manufacturer’s name and model name Comfort Fit Solutions: 8.
Push Button mini BTE 312 Overview 8 1 2 3 9 7 5 4 10 6 Serial Number 00-000000 5
Rocker Switch BTE 13 Overview Features, Controls and Identification Your hearing instrument controls include: 1. Earhook 2. Microphone 3. Rocker Switch (user control) 4. Battery compartment (on/off control) 5. Side indicator RED is for right ear, BLUE is for left ear Your hearing instrument can be identified by: 6. Location of serial number 7. L ocation of manufacturer’s name and model name Comfort Fit Solutions: 8. Standard Earmold with tubing 9. Thin tube with Comfort Earbud 10.
Rocker Switch BTE 13 Overview 1 2 3 8 4 7 9 6 Serial Number 00-000000 5 10 7
Preparation Batteries Your hearing instrument uses a battery as its power source. This battery size can be identified by the brown (312) or orange (13) color code on the packaging. To insert or replace the battery: 1. Use the nail grip on the battery door. 2. Open the battery door gently and remove the old battery. 3. Remove the colored tab from the new battery. Wait 3-5 minutes after removing tab before inserting battery. 4.
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Preparation Helpful Hints 10 • NEVER FORCE THE BATTERY DOOR SHUT. This could result in serious damage; if the door will not close securely, check that the battery is inserted correctly. • Do not open the battery door too far or damage is likely to occur. • Dispose of used batteries immediately in the proper waste or recycling container. • Batteries vary in size and performance.
Preparation WARNINGS Batteries are dangerous if swallowed. To help prevent the accidental ingestion of batteries: Keep out of reach of children and pets. Check your medications before taking them – batteries have been mistaken for pills. Never put batteries in your mouth, as they can easily be swallowed.
Preparation Insertion and Removal To insert the Custom Earmold and hearing instrument: 1. Hold the Custom Earmold with your thumb and forefinger on the outer side near the tubing. 2. Tilt your hand slightly forward and gently insert the canal tip of the Custom Earmold into your ear canal. 3. Rotate the Custom Earmold backward. 4. Softly press the Custom Earmold into place with your fingertip. 5. Carefully place the BTE behind your ear wrapping the earhook over the top of your ear.
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Preparation Comfort Earbud or Custom Eartip To insert the Comfort Earbud or Custom Eartip: 1. Insert the Comfort Earbud/Custom Eartip into your ear canal. 1 2. Gently wrap the BTE over your ear until it rests securely behind your ear. 3. Place the lock in the concha bowl of your ear.
Preparation To remove the hearing instrument and Comfort Earbud or Custom Eartip: • Remove the lock from the concha bowl of your ear. • Remove the hearing instrument from behind your ear. • Gently grasp the tubing at the opening of the ear canal and pull outward. Helpful Hints • Minor irritation and/or inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing professional.
Operation Power On & Off To turn ON: Insert a battery and completely close the battery door. Your instrument has a power on delay and may require a few seconds to power on. You may hear a tone indicating that your instrument is fully powered on. To turn OFF: pen the battery door until the battery is no O longer touching the battery contacts. User Controls Your hearing instrument’s user control may have been customized by your hearing professional.
Operation depending on how long you activate (press) the button. Your instrument is capable of having one function assigned to a short press (press and release) and one function assigned to a long press (press and hold). The options selected on the next page indicate how your user control is configured.
Operation professional. If sounds are generally too loud or too soft, please contact your hearing professional for advice and adjustment. Your instrument will always power on to the same volume setting (Volume Home) determined by your hearing professional. Sprinkler Volume Control If your user control is configured as a sprinkler volume control, each time you activate the user control, the volume of your hearing instrument changes. Continue to activate the user control until you reach the desired loudness.
Operation changes in a specific direction (either up or down). For example, a short press and release may increase the volume while a long press and hold may decrease the volume in your hearing instrument. Some user controls can be set for the Right instrument to increase volume and the Left instrument to decrease volume. Ask your hearing professional if this setting would benefit you.
Operation Volume Control Indicators Your hearing professional may enable audible indicators, which highlight the current volume position.
Operation Memory Change Your hearing professional may create multiple memories within your hearing instrument. These additional memories can be accessed by activating the user control on your hearing instrument. If your user control is configured for memory changes, each time you activate the user control, the memory of your hearing instrument will increment through the available memories.
Operation Mute Long Press Mute If your hearing instrument is configured with mute functionality, a long press and hold of the user control will mute your hearing instrument. If enabled by your hearing professional, you may hear an indicator prior to the hearing instrument muting. To unmute your hearing instrument, long press and hold the user control until audio is restored.
Operation Multiflex Tinnitus Level Control Your user control can also adjust the level of your Multiflex Tinnitus stimulus. Please refer to the section labeled Multiflex Tinnitus Technology (on page 30) for further information. Directional Settings Your hearing instrument may have a directional microphone to help improve speech understanding in noisy situations. Ask your hearing professional about your particular directional settings.
Operation My hearing instruments have the following telephone setting(s): Automatic Telephone Memory and Automatic Telecoil. See below. Manual Telephone Memory and Manual Telecoil. See next page. (Memory # ________________ ). None Automatic Telephone Memory and Automatic Telecoil These options activate the telephone memory automatically when used with a hearing instrument compatible telephone.
Operation is removed from the ear, the hearing instrument will switch back to the last used memory. NOTE: Consult with your hearing professional if your instrument does not switch to the telephone memory automatically, if it is enabled. Manual Telephone Memory and Manual Telecoil Manual access allows you to switch the hearing instruments into a telephone or telecoil memory, as needed. Ask your hearing professional which memory you should access for manual telephone use.
Operation General Telephone Use Some hearing instruments work best by holding the phone close to, but not fully covering your ear. In some instances, if you encounter whistling (feedback), tilt the receiver at an angle until the whistling stops. Additionally, the hearing instrument in the non-phone ear (ear opposite the phone) may switch to a telephone setting to reduce background sounds. Your hearing professional can provide instructions and techniques for your specific needs.
Operation Ear-to-Ear Phone Streaming The telephone memory in your hearing instrument may be equipped with an ear-to-ear phone streaming option. When you enter your telephone memory, the audio from your telephone will be streamed from the phone ear’s hearing instrument to the opposite ear’s hearing instrument. This allows you to hear the telephone conversation in both ears. Ask your hearing professional about your particular telephone settings.
CROS/BiCROS Technology Introduction A Contralateral Routing Of Signals (CROS) hearing system is a type of hearing instrument that is used to treat unilateral hearing loss. It takes sound from the ear with poorer hearing and transmits it to the ear with better hearing. CROS picks up sound from the unaidable ear, while BiCROS picks up sound from both ears. This helps the patient to receive sounds from both sides of the head without the head-shadow effect.
CROS/BiCROS Technology CROS Streaming Your hearing system is equipped with a CROS transmitter. When you enter a memory with either CROS or BiCROS streaming enabled, audio from transmitter is streamed to your hearing instrument. When CROS streaming begins you may hear an alert tone. If for some reason the CROS stream is unexpectedly interrupted you may also hear an alert tone. Please ask your hearing professional about your particular settings.
Multiflex Tinnitus Technology Operation Introduction Multiflex Tinnitus Technology can be used as a part of a tinnitus treatment program. Multiflex Tinnitus Technology plays a tinnitus stimulus through the hearing instrument. The tinnitus stimulus is programmed according to your hearing loss, and your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs.
Multiflex Tinnitus Technology Operation NOTE: If 10 minutes or more have passed since the last stimulus level change, the level will automatically decrease before it increases. Up/Down Tinnitus Stimulus Control If your user control is configured as a dedicated up/down stimulus control, each time you activate the user control, the stimulus level in your hearing instrument always changes in a specific direction (either up or down).
Multiflex Tinnitus Technology Operation Rocker Switch Tinnitus Stimulus Control If your rocker switch is configured for Tinnitus Stimulus Control, pressing the top part of the switch increases the stimulus level while pressing the bottom part of the switch decreases the stimulus level. My hearing aid is configured with the following control: Press and Release Tinnitus Stimulus Control. Press and Hold Tinnitus Stimulus Control.
Accessories Wireless Accessories* There are several wireless accessories that allow you to control and maximize the full potential of your hearing instrument. Available functionality includes: • Ability to adjust your instruments using a remote control. • Ability to transmit television audio directly to your instruments. • Ability to transmit remote microphone audio directly to your instruments. • Ability to transmit your cell phone conversation directly to your instruments.
Hearing Instrument Care Instrument Care Keep your hearing instrument clean at all times. Heat, moisture and foreign substances can result in poor performance. • Use a cleaning brush or soft cloth to clean debris from around the user control, microphone and battery compartment. • Never use water, solvents, cleaning fluids or oil to clean your instrument. Your hearing professional can provide further information on additional maintenance procedures for your hearing instrument, if needed.
Hearing Instrument Care Standard Tubing 1. Separate the Custom Earmold from the BTE by gently pulling the tubing away from the earhook. – Use a soft, damp cloth or a cleaning brush to clean debris from the Custom Earmold 1 – Wash the Custom Earmold with warm soapy water – Never use solvents 2. Slide the Custom Earmold tubing onto the BTE earhook when completely dry.
Hearing Instrument Care Thin Tubing 1. Unscrew the tubing from the tip of the hearing instrument. 2. Thread cleaner through the tubing, starting at the end just removed from the hearing 1 instrument, until it extends from the other end of the tubing. 3. Brush the debris off prior to removing cleaner. 4. Clean the Earbud/Eartip with a dry cloth or brush. 5. If necessary, the Earbud/Eartip may be washed in warm, soapy water. Remove the Earbud/Eartip from the tubing prior to washing.
Hearing Instrument Care Helpful Hints • Make sure the Custom Earmold/ Earbud/Eartip and tubing are completely dry before reconnecting to your hearing instrument earhook. • When not wearing your hearing instrument, open the battery door to allow any moisture to evaporate. • Do not take apart your hearing instruments or insert the cleaning tools inside them.
Hearing Instrument Care Service and Repair If, for any reason, your hearing instrument does not operate properly, do NOT attempt to fix it yourself. Not only are you likely to violate any applicable warranties or insurance, you could easily cause further damage. Should your hearing instrument fail or perform poorly, check the guide on the next page for possible solutions. If problems continue, contact your hearing professional for advice and assistance.
Troubleshooting Guide SYMPTOM Not Loud Enough POSSIBLE CAUSES SOLUTIONS Low battery Replace battery Blocked earmold/tubing/ earbud Clean or replace wax guard as needed Hearing change Debris buildup Inconsistent Performance Unclear, Distorted Performance Dead Contact your hearing professional Clean both microphone and receiver with brush Low battery Replace battery Blocked earmold/tubing/ earbud Clean or replace wax guard as needed Low battery Replace battery Blocked earmold/tubing/ earbud
Tips for Better Communication Your hearing professional will recommend an appropriate schedule to help you adapt to your new hearing instrument. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing instrument provides. Hearing is only part of how we share thoughts, ideas and feelings. Reading lips, facial expressions and gestures can help the learning process and add to what amplification alone may miss.
Tips for Better Communication • Background noises may be frustrating at first; remember, you have not heard them for a while • Let others know what you need; keep in mind that people cannot “see” your hearing loss • Develop realistic expectations of what your hearing instruments can and cannot do • Better hearing with hearing instruments is a learned skill combining desire, practice and patience 41
Tips for Better Communication For Your Family and Friends Your family and friends are also affected by your hearing loss.
Safety Information Safety Information INTENDED USE: An air conduction hearing instrument is a wearable sound-amplifying device intended to compensate for impaired hearing. Hearing instruments are available in multiple gain/output levels appropriate to treat hearing losses ranging from mild-toprofound. Your hearing instruments are designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
Safety Information might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. Your hearing instruments should not be worn during an MRI procedure or in a hyperbaric chamber. Your hearing instruments are classified as a Type B applied part under the IEC 60601-1 medical device standard.
Safety Information Use on Aircrafts* The optional wireless capabilities that may be featured in your hearing instruments can be used on an aircraft as hearing instruments are exempt from the rules applied to other personal electronic instruments on an aircraft. International Use* Your hearing instruments are approved to operate at a radio frequency that is specific to your country or region and might not be approved for use outside your country or region.
Safety Information should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally. WARNING: Use of accessories, components or replacement parts other than those provided by the manufacturer of your hearing aids could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
FDA Information Required Information The following additional information is provided in compliance with U.S. Food and Drug Administration (FDA) regulations: WARNING TO HEARING AID DISPENSERS.
FDA Information IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS. Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaringologists.
FDA Information Federal law restricts the sale of hearing instruments to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
FDA Information For Hearing Professionals INDICATIONS FOR USE The Multiflex Tinnitus Technology is a tool to generate sounds to be used in a Tinnitus Management Program to relieve patients suffering from tinnitus. The target population is primarily the adult population over 18 years of age. The Multiflex Tinnitus Technology is targeted for healthcare professionals, which are treating patients suffering from tinnitus, as well as conventional hearing disorders.
FDA Information These characteristics are adjustable by the hearing professional and are specific to the prescribed therapy designed by the professional for the patient’s needs and comfort. The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their hearing professional.
FDA Information the next page, the patient’s exposure to sound energy has the potential to exceed noise exposure limits. This instrument is intended for use for a maximum of sixteen (16) hours a day when set at the maximum output level. For the Patient A tinnitus therapy instrument is an electronic instrument intended to generate noise of sufficient intensity and bandwidth to treat ringing in the ears. It can also be used as an aid in hearing external sounds and speech.
FDA Information PRESCRIPTION USE ONLY CAUTION: Federal law restricts this instrument to sale by or on the order of a doctor, audiologist or other hearing care practitioner licensed to dispense hearing instruments in your state. The use of any sound generating tinnitus therapy instrument should be only on the advice and in consultation with your audiologist or hearing care practitioner. Your hearing professional will properly diagnose and fit the instrument to your personal needs and requirements.
FDA Information your hearing professional’s advice and direction regarding such care. WARNING: There are some potential concerns associated with the use of any sound generating tinnitus therapy instrument. Among them are the potential for worsening of tinnitus, a possible change in hearing thresholds and possible skin irritation at the point of contact with the instrument. Multiflex Tinnitus Technology has been designed to minimize these concerns.
FDA Information Some hearing instrument users have reported a buzzing sound in their hearing instrument when they are using mobile phones, indicating that the mobile phone and hearing instrument may not be compatible. According to the ANSI C63.19 standard (ANSI C63.
FDA Information TECHNICAL DATA Multiflex Tinnitus Technology Maximum Output = 87dB SPL (typical) when measured in a 2cc coupler per ANSI S3.22 or IEC 60118-7. WIRELESS TECHNICAL DESCRIPTION Your hearing aids may contain a radio transceiver operating in the 902-928 MHz (North America) or 863865 MHz (EU) frequency band with a maximum effective radiated power of -20dBm with transmission modulation type of 342KFXD. The receiver section of the radio has a bandwidth of 300kHz.
FCC Information REGULATORY NOTICES FCC ID: EOA-MUSEPOW ER13 IC: 6903A-MUSEPOW ER13 (Muse P+ BTE 13, A4 P+ BTE 13, Start 1200 P+ BTE 13, Start 1000 P+ BTE 13, AGXsm P+ BTE 13, Summit P+ BTE 13, Muse iQ P+ BTE 13, A4 iQ P+ BTE 13, Start iQ 1200 P+ BTE 13, Start iQ 1000 P+ BTE 13, AGXsm iQ P+ BTE 13 Summit iQ P+ BTE 13) FCC/IC NOTICE This instrument complies with part 15 of the FCC rules and with ISED Canada’s license-exempt RSS standard(s).
FCC Information Note: Le manufacturier n’est pas responsable de l’interférence créée par la modification de cet équipement lors de l’écoute du téléviseur ou de la radio. De telles modifications pourraient entrainer la révocation de l’autorité de l’utilisateur à opérer cet équipement. Hereby, Starkey Hearing Technologies declares that the BTE is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
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