Smartphone-Compatible and Universal Connectivity Standard Products O P E R AT I O N S M A N U A L BTE (Behind-The-Ear)
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4 | BTE 13 Overview BTE 13 Overview | 5 Features, Controls and Identification 1. Hearing aid 2. Earhook 2 3 3. Microphone 4. Rocker switch (user control) 5. Battery compartment (on/off control) 6. Location of left/right side hearing aid indicator RED is for right ear, BLUE is for left ear 1 4 9 7. Location of serial number 8. Location of manufacturer’s name and model name 5 9. Custom earmold with tubing 10. Thin tube with comfort earbud 8 11.
6 | Preparation Preparation | 7 Batteries Your hearing aid uses a battery as its power source. The battery size can be identified by the orange (13) color code on the packaging. To insert or replace the battery: 1. Use the finger pick on the battery door. 2. Open the battery door gently and remove the old battery. 1 2 An indicator will sound when the battery voltage is low. You then have approximately 30 minutes* to replace the battery.
8 | Preparation Helpful Hints • NEVER FORCE THE BATTERY DOOR SHUT; this could result in serious damage. If the door will not close securely, ensure the battery is inserted correctly. • Do not open the battery door too far or damage is likely to occur. • Dispose of used batteries immediately in the proper waste or recycling container. • Batteries vary in size and performance. Your hearing professional is your best source for lifespan estimates and verification that you are using the proper size and type.
10 | Preparation Preparation | 11 Insertion and Removal To insert the custom earmold and hearing aid: 1. Hold the custom earmold with your thumb and forefinger on the outer side near the tubing. 2. Tilt your hand slightly forward and gently insert the canal tip of the custom earmold into your ear canal. 1 2 3 4 3. Rotate the custom earmold backward. 4. Softly press the custom earmold into place with your fingertip. 5.
12 | Preparation Preparation | 13 To insert the comfort earbud: Helpful Hints 1. Insert the comfort earbud into your ear canal. • Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing professional. There are several different sizes of earbuds and custom earmolds that may be more comfortable. 2. Gently wrap the BTE over your ear until it rests securely behind your ear. 3. Place the lock in the concha bowl of your ear.
14 | Operation Operation | 15 Power On & Off User Controls To turn ON: Your hearing aid’s user control may have been customized by your hearing professional. Ask your hearing professional how the user control on your hearing aid is set. Insert a battery and completely close the battery door. Your hearing aid has a power-on delay that may require a few seconds. You may hear a tone indicating that your hearing aid is powered on.
16 | Operation Operation | 17 Edge Mode Rocker Switch Volume Control Edge Mode works to identify and create a temporary, real-time adjustment tailored for challenging environments. Upon activation, your devices use an environmental scan to bring comfort and clarity. Ask your hearing professional for more information. If your rocker switch is configured to control volume, pressing the top part of the switch increases the volume while pressing the lower portion of the switch decreases volume.
18 | Operation Operation | 19 Memory Change Multiflex Tinnitus Level Control Your hearing professional may create multiple memories within your hearing aid. These additional memories can be accessed by activating the user control on your hearing aid. Your user control can also adjust the level of your Multiflex Tinnitus stimulus. Please refer to the section labeled Multiflex Tinnitus Technology (on page 24) for further information.
20 | Operation My hearing aids have the following telephone setting(s): Automatic Telephone Memory and Automatic Telecoil. See below Manual Telephone Memory and Manual Telecoil. See next page (Memory # ________________ ) None Automatic Telephone Memory and Automatic Telecoil These options activate the telephone memory automatically when used with a hearing aid compatible telephone.
22 | Operation Ear-to-Ear Phone Streaming The telephone memory in your hearing aid may be equipped with an ear-to-ear phone streaming option. When you enter your telephone memory, the audio from your telephone will be streamed from the phone ear’s hearing aid to the opposite ear’s hearing aid. This allows you to hear the telephone conversation in both ears. Ask your hearing professional about your particular telephone settings.
24 | Multiflex Tinnitus Technology Fall Alert | 25 Introduction Introduction Multiflex Tinnitus Technology can be used as part of a tinnitus treatment program. Multiflex Tinnitus Technology plays a tinnitus stimulus through the hearing aid. The tinnitus stimulus is programmed according to your hearing loss, and your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs. Fall Alert can be used to notify others should you fall or experience a non-fall-related event.
26 | Fall Alert app on your smartphone. An SMS text message will be sent to a maximum of three predefined contacts, notifying them of the alert. The SMS text message will contain a link from which each contact can confirm receipt of the message and view a map, indicating your location. Alert Cancellation An Auto Alert or Manual Alert can be cancelled from either your hearing aid(s) or your smartphone.
28 | Fall Alert Adjustment | 29 Indicators Mobile Phone Use Speech indicators will play through your hearing aid(s) when: Your hearing aid is designed to work with a smartphone. When the hearing aid is paired and powered on, incoming phone calls will route automatically to your hearing aid.
30 | Adjustment 3. Within the Settings menu go to Accessibility > Hearing Devices. • You will see your hearing aid name (e.g., “Chris Hearing Aids”) when the iOS device first discovers your hearing aids. • If your name does not appear in the “Devices” list within 5–7 seconds, tap Accessibility in the upper left corner, then tap Hearing Devices. You are now ready to use your iOS device to adjust your hearing aid. You can adjust either with the native iOS controls or with the Thrive app.
32 | Accessories Hearing Aid Care | 33 Accessories Hearing Aid Care There are several accessories that allow you to control and maximize the full potential of your hearing aids. Available functionality includes: Keep your hearing aids clean. Heat, moisture and foreign substances can result in poor performance.
34 | Hearing Aid Care Hearing Aid Care | 35 Standard Tubing Thin Tubing 1. Separate the custom earmold from the BTE by gently pulling the tubing away from the earhook. 1. Unscrew the tubing from the tip of the hearing aid. • Use a soft, damp cloth or a cleaning brush to clean debris from the custom earmold • Wash the custom earmold with warm soapy water • Never use solvents 2. Slide the custom earmold tubing onto the BTE earhook when completely dry.
36 | Hearing Aid Care Helpful Hints • Make sure the custom earmold or earbud and tubing are completely dry before reconnecting to your hearing aid earhook. Hearing Aid Care | 37 Troubleshooting Guide SYMPTOM • When not wearing your hearing aids, open the battery door to allow any moisture to evaporate. • Do not take apart your hearing aids or insert the cleaning tools inside them.
38 | Tips for Better Communication Your hearing professional will recommend an appropriate schedule to help you adapt to your new hearing aid. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing aid provides. Hearing is only part of how we share thoughts, ideas and feelings. Reading lips, facial expressions and gestures can help the learning process and add to what amplification alone may miss.
40 | Regulatory Information Safety Information INTENDED USE: An air conduction hearing aid is a wearable sound- amplifying device intended to compensate for impaired hearing. Hearing aids are available in multiple gain/output levels appropriate to treat hearing losses ranging from mild to profound. Your hearing aids are designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
42 | Regulatory Information IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
44 | Regulatory Information WARNING TO HEARING CARE PRACTITIONER A hearing care practitioner should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before using a sound generator if the hearing care practitioner determines through inquiry, actual observation or review or any other available information concerning the prospective user that the prospective user has any of the following conditions: i.
46 | Regulatory Information Important Notice for Prospective Sound Generator Users Good health practice requires that a person with tinnitus have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
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