Rechargeable Smartphone-Compatible and Universal Connectivity Custom Products O P E R AT I O N S M A N U A L Rechargeable ITE (In-The-Ear) Rechargeable ITC (In-The-Canal)
Table of Contents Table of Contents Overview ITE Overview ���������������������������������������������������������������������� 4 ITC Overview ���������������������������������������������������������������������� 5 Charger Overview �������������������������������������������������������������� 6 Preparation Charging Your Hearing Aids ���������������������������������������������� 8 Charger On-Board Battery LEDs �������������������������������������� 10 Insertion and Removal �����������������������
4 | ITE Overview ITC Overview | 5 Features, Controls and Identification Features, Controls and Identification Your hearing aid controls include: Your hearing aid controls include: 1. Microphone 1. Microphone 2. Vent (optional) 2. Vent (optional) 3. Sound outlet (receiver) and wax protection 3. Sound outlet (receiver) and wax protection 4. Multifunction button (optional) 4. Multifunction button (optional) 5. Rotary volume control (optional) 5.
6 | Charger Overview Charger Overview | 7 Features, Controls and Identification 1. Cleaning brush 2. Charging posts 1 3. Hearing Aid Charging LEDs 2 4. On-board battery LEDs 5.
8 | Preparation Charging Your Hearing Aids Preparation | 9 • Charging occurs with the lid open or closed • Your hearing aids will be completely charged in under 3 ½ hours • It is safe to keep them in the charger after they are fully charged and any time that you are not wearing them FPO • Place your hearing aids in the charger with the faceplates facing down on the charging posts • Your hearing aids will turn off automatically and begin to charge • Note: The LEDs corresponding to each hearing aid: –– Glo
10 | Preparation Charger On-Board Battery LEDs • When charger is plugged in and fully charged = 4 solid LEDs will appear • When charging without the cord the LEDs will turn off after 10 seconds • To refresh LEDs, remove a hearing aid from the charging port for three seconds and then replace it in the charger (refresh lasts 10 seconds only – then LEDs will turn off again) • 4 Solid > 75% • 3 Solid < 75% • 2 Solid < 50% • 1 Solid < 25% • 1 Blinking = Charge Low • While charging the on-board battery with the p
12 | Preparation Helpful Hints Operation | 13 Power On & Off • Minor irritation and/or inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing professional. ON - The hearing aids will power on automatically after removing them from the charger. There is a delay that allows you time to insert your hearing aid into your ear. • If an actual allergic reaction occurs, alternative earmold materials are available; contact your hearing professional.
14 | Operation Operation | 15 Assigned User Control Settings Sprinkler Multiflex Start/Stop Memory Mute Tinnitus Accessory Change Streaming Level Up/Down Volume Control Power Accessory Manual On & Volume Alert Off Short Press (Press and Release) Long Press (Press and Hold) If your user control is configured as a dedicated up/ down volume control, each time you activate the user control, the volume of your hearing aid always changes in a specific direction (either up or down).
16 | Operation Operation | 17 Volume Control Indicators Memory Change Your hearing professional may enable audible indicators, which highlight the current volume position. Your hearing professional may create multiple memories within your hearing aid. These additional memories can be accessed by activating the user control on your hearing aid.
18 | Operation Multiflex Tinnitus Level Control Your user control can also adjust the level of your Multiflex Tinnitus stimulus. Please refer to the section labeled Multiflex Tinnitus Technology (page 22) for further information. Body and Brain Tracking Your hearing aid may support a sensor that is capable of tracking body and brain health and reporting it to the Thrive® Hearing Control app.
20 | Operation Automatic Telephone Memory and Automatic Telecoil These options activate the telephone memory automatically when used with a hearing aid compatible telephone. To use, place the telephone receiver on your ear as you normally would and the hearing aid will automatically select the telephone memory. It might be necessary to move the telephone receiver slightly to find the best reception. Once the telephone is removed from the ear, the hearing aid will switch back to the last used memory.
22 | Multiflex Tinnitus Technology Multiflex Tinnitus Technology | 23 Introduction Up/Down Tinnitus Stimulus Control Multiflex Tinnitus Technology can be used as part of a tinnitus treatment program. Multiflex Tinnitus Technology plays a tinnitus stimulus through the hearing aid. The tinnitus stimulus is programmed according to your hearing loss, and your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs.
24 | Fall Alert Introduction Fall Alert can be used to notify others should you fall or experience a non-fall-related event. This feature can be configured to send an SMS text message to predefined contacts. Fall Alert can be configured to send automated and/or manually-initiated alerts. Auto Alert If Auto Alert has been activated in the Thrive Hearing Control app on your smartphone, the sensors in your hearing aid(s) will monitor your head movement to detect a fall automatically.
26 | Fall Alert Fall Alert | 27 Auto Alert Sensitivity Indicators You can adjust your Auto Alert Sensitivity in the Thrive app. Increasing the sensitivity may increase the likelihood of detecting a fall. Decreasing the sensitivity may help reduce the probability of false alerts. Speech indicators will play through your hearing aid(s) when: WARNING: Decreasing the Auto Alert Sensitivity may prevent some falls from being detected by your Fall Alert system.
28 | Adjustment Pairing Your Hearing Aid with an iOS Device To adjust your hearing aid with your iOS device, you must pair the two together so they can communicate. Please follow the instructions to pair your iOS device and your hearing aid. 1. Ensure Bluetooth setting is enabled on your iOS device. Within the Settings menu go to Bluetooth and toggle to On. 2. Locate, then tap the Settings icon on your iOS device. 3. W ithin the Settings menu go to Settings > Accessibility > Hearing Devices. 4.
30 | Adjustment Mobile Phone Use Your hearing aid is designed to work with a smartphone. When the hearing aid is paired and powered on, incoming phone calls will route automatically to your hearing aid. When your hearing aid is not powered on, incoming calls route only to your smartphone. iOS allows you to select a preference for how audio (call audio and media audio) is routed from your smartphone to your hearing aids.
32 | Hearing Aid Care Hearing Aid Care Keep your hearing aid clean at all times. Heat, moisture and foreign substances can result in poor performance. • Clean daily over a soft cloth to prevent damage from a fall to a hard surface. Hearing Aid Care | 33 Helpful Hints • Do not take apart your hearing aids or insert the cleaning tools inside them.
34 | Hearing Aid Care Hearing Aid Care | 35 Hear Clear™ Receiver Wax Guards The hearing aid integrates disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver. When you need to replace your wax guards, please follow the instructions below. 1. Insert empty end of the application stick straight into used wax guard in hearing aid. 2. Pull straight out (do not twist) on stick to remove used wax guard. 1 2 3.
36 | Hearing Aid Care Custom Microphone Cover The custom microphone cover protects the microphone from wax and debris. Your hearing professional will instruct you on maintenance of the microphone cover. Service and Repair If, for any reason, your hearing aid does not operate properly, do NOT attempt to fix it yourself. Not only are you likely to violate any applicable warranties or insurance, you could easily cause further damage.
38 | Hearing Aid Care Hearing Aid Care | 39 Charger Troubleshooting Guide SYMPTOM No LED indicator when hearing aids are inserted into the charging port Red blinking LED by charging port While charging cordless, no LEDs are illuminated POSSIBLE CAUSES SOLUTIONS Incorrect orientation Connect the microUSB to your charger and plug it into the wall. The on-board battery LEDs will turn on for a few seconds to indicate connection to the power source. If they do not, contact your hearing professional.
40 | Tips for Better Communication Your hearing professional will recommend an appropriate schedule to help you adapt to your new hearing aid. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing aid provides. Hearing is only part of how we share thoughts, ideas and feelings. Reading lips, facial expressions and gestures can help the learning process and add to what amplification alone may miss.
42 | Regulatory Information Regulatory Information | 43 Safety Information Use on Aircrafts* INTENDED USE: An air conduction hearing aid is a wearable sound- The optional wireless capabilities that may be featured in your hearing aids can be used on an aircraft as hearing aids are exempt from the rules applied to other personal electronic devices on an aircraft. Your hearing aids are designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
44 | Regulatory Information Required Hearing Aid Information The following additional information is provided in compliance with U.S.
46 | Regulatory Information For Hearing Professionals INDICATIONS FOR USE The Multiflex Tinnitus Technology is a tool to generate sounds to be used in a Tinnitus Management Program to relieve patients suffering from tinnitus. The target population is primarily the adult population over 18 years of age. The Multiflex Tinnitus Technology is targeted for healthcare professionals, which are treating patients suffering from tinnitus, as well as conventional hearing disorders.
48 | Regulatory Information discontinue use of the device and seek a consultation with a medical, audiology or other hearing professional. As with any device, misuse of the tinnitus therapy device could present some potentially harmful effects. Care should be taken to prevent the unauthorized use and to keep the device out of the reach of children and pets.
50 | Regulatory Information Starkey Hearing Technologies 6700 Washington Ave. South Eden Prairie, MN 55344 USA Starkey Laboratories (Germany) G.m.b.
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