Problems and Solutions For Wireless Drive SSM-F100/F200 Thank you for purchasing SSK product! Get free technical support and warranty: SSK provides one-year warranty service. During the warranty period, if any failures and damages that comply with the warranty regulations, free replacement of the drives can be provided. Note: Due to the hard disk properties, please be careful not to drop the hard disk on the ground or subject it to a strong impact.
❷.Open "Settings" on your mobile phone (not SSKCloud App settings), and click: WiFi, then select F200_**_** wifi Hotspot and connect; ❸.After connected the SSK Drive’s WiFi hotspot, your mobile phone may prompt: “no internet, do you want to switch to another network?” Please choose “no” to ensure your mobile phone connected the SSK Drive’s WiFi hotspot; ❹.
❽.Now your mobile phone can connect the SSK Drive’s WiFI or Router’s WiFi to access Drive’s data and have the internet at the same time. We recommend your mobile phone connect the Router’s WiFi to maintain a stable connection. 3. When click the SSKCloud App, the APP prompts that “Can not connect to device, please click…” as below, how to do? ( For SSM-F200) Answer: ❶.
ignore or forget the home WiFi to ensure your mobile phone connect the Drive’s WiFi hotspot. ❷. If connected the Drive’s WiFi, it still show the disconnection, please hold down the page and pull down to refresh, after that, it will prompt : Wi-Fi connected ****. 4. After connected the Drive’s WiFi hotspot, the App hasn’t displayed the proper capacity of the Drive, I can not transfer or backup anything, how to do? ( For SSM-F200) Answer: ❶.
❷. If the App shows that the WIFI is connected, but the capacity is not yet displayed, please turn off the Drive, then connect it to computer with the supplied usb cable and check under “ Disk Management” , then reformat the Drive to EXFAT or NTFS. ( Before formatting, please backup all your data). How to format the Drive, please download the file from our website. ❸.
phone to connect to the Router’s WiFi to access Drive to achieve a stable WiFi connection. (For SSM-F200) ❷. Please check your iphone have enough storage? All the contents will be transferred to local and then move to Drive. So please ensure your Iphone has enough storage. ❸. Does your iPhone name have special characters? If have, please delete the special characters and just with normal standard characters. Please follow this to check: Your Iphone--- Settings---General---About---Name 6.
8. I saved a lot of music on the Drive, but why can't I play them continuously via SSKCloud App? Answer: Please save the music to SSKCloud default Music folder, then you can play the music continuously. In order to have a better and faster experience, App has several default folders, please put the data in the corresponding folders so that the app Menu (photos, videos, music and documents) will scan and display the data of these folders accordingly.
10. What is the password when the Drive is connected wirelessly for the first time? (For SSM-F200) Answer: There is no WiFi password when connecting for the first time. If you use your mobile phone app to complete the initial settings, then the password will be used for wifi password, user password and remote connection password. 11.
13. How to upgrade firmware? Answer: When have a new updated firmware, it will auto update if the hard drive is connected to the network. You will see an upgrade reminder when there is a new firmware push. If update failure, please contact us. 14. I have entered the IP address, user name and password on my Win 10 computer, but I still can not access the Drive via SAMBA, what should I do? Answer: ❶.
15. I set a static IP address on the App or the Webpage, but it was not successful.
16. Where should I download the SSKCloud Software/App for my computer? Answer: We have stored the file App in the Drive, please find the folder name: "App", and then transfer the appropriate file to your computer and install accordingly. Or you can check our website to see if have the newer version. Website: eng.ssk.cn ---- Download Center 17.
Answer: All the software downloaded from the SSK website is compressed, please unzip it and install. 18. I have a smart TV, how can I cast the video from SSK Drive to Smart TV? Answer: SSKCloud App supports DLNA protocal.
19. My iPhone/iPAD saves a lot of files/Data, but I can not access them on SSKCloud App, how can I transfer/move these data to my Drive? Answer: The IOS system has restrictions on third-party App, so SSKCloud App cannot get the file data of the iPhone/iPad. Please transfer/move the data via SAMBA function. Please follow below steps: ❶. Please click the “ Files” on iPhone/Ipad ❷.
❸. Please click “ Connect to Server” ❹. Please enter the IP address: smb://***.***.*.***, please find the IP address on SSKCloud App: Settings—SAMBA Access ❺. Please select the “ Registered User” and then enter the name and password, after that, please click: “Next”. The name is “admin”, the password is what you have set during initial settings. ❻. You will access to this page, please click “share_sda1”, after that, you can transfer/move the data from iPhone/iPad to Drive or vice verse.
Noted: Data can only be read but not written on network Drive due to the IOS Samba function limitation. If you want to edit the file, please edit it on iPhone/Ipad, then transfer/move to Drive. 20. I have connected another Drive(USB storage) to SSM-F100/F200 USB host port, but it cannot show up on SSKCloud App, how to do? Answer: ❶. Please check the Drive formats, SSKCloud App supports EXFAT/ NTFS/FAT32, if not these format, please reformat the Drive; ❷.
❹. You can also access it on computer via SAMBA function. Please follow below steps, mac computer for example.
Note. The usb host storage can not show up on the Mac and Windows SSKCloud App currently, We will improve it soon.
