ZEN 1900 User’s Guide In This Guide Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Choosing a location for the Network Access Unit . . . . . . . . . . . . . . 3 Mounting the Network Access Unit . . . . . . . . . . . . . . . . . . . . . . . . 10 Mounting the Coverage Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Trouble-Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 ZEN System Specifications . . .
Technical Support ZEN® serial numbers must be available to authorize technical support and/or to establish a return authorization for defective units. The serial numbers are located on the back of the Coverage Unit and the Network Access Unit, as well as on the box in which they were delivered. Additional support information may be obtained by accessing the Spotwave Wireless Inc. website at www.spotwave.com.
Introduction Congratulations! You have purchased one of the finest personal wireless coverage systems available on the market. The content of this manual complements the Spotwave® ZEN Quick Install Guide and provides specific details that may be referred to if necessary during installation of a ZEN coverage system. No Special Knowledge Or Equipment Needed Installation of your ZEN system does not require any specialized technical knowledge.
INTRODUCTION Network Access Unit The Network Access Unit has a F-type coaxial port and a status LED on the bottom. Status LED RF port Coverage Unit The Coverage Unit has a F-type coaxial port, a power adapter port and a status LED. Coverage Unit Power LED cover ZEN Configuration The basic ZEN system configuration is one Network Access Unit connected with a coaxial cable to a Coverage Unit which is connected to an AC adapter that supplies power to both units.
Installation ZEN is a simple-to-install system that includes everything you need. The basic steps for installing your system are to first locate the best signal within 35 feet of the area requiring coverage and then mounting the Network Access Unit and Coverage Unit. Before you begin The following are general considerations and preparations that should be looked at before installing the ZEN coverage system.
INSTALLATION Coverage Unit proximity to mobile phone To maintain system integrity, the Coverage Unit will temporarily go into “Mute mode” if a mobile phone is closer than 2 feet. To avoid the ZEN system temporarily going mute, locate the Coverage Unit at least 2 feet away from where mobile phones are used. Avoid obstructions General placement of the Network Access Unit and Coverage Unit must be in unobstructed areas.
INSTALLATION Distance between Network Access Unit and Coverage Unit Although you should separate the Network Access Unit and Coverage Unit as much as possible (the minimum distance between the two units is 15 feet) you are limited by the length of coaxial cable that can be used. The ZEN system ships with 35 feet (10 meters) of coaxial cable, but up to 50 ft of coaxial shielded CATV coaxial cable can be used.
INSTALLATION Packing List The ZEN system ships with the following components: Network Access Unit - this is the outward facing part of the system. Coverage Unit - this is the indoor part of the system. Power Adapter - to be plugged into an electrical outlet and connected to the Coverage Unit.
INSTALLATION Choosing a location for the Network Access Unit The Network Access Unit is the outward facing unit. It is the unit that picks up the signal from and communicates with the service providers base station network. Positioning the Network Access Unit The following outlines the procedure for locating a Network Access Unit. 1. Use your mobile phone to identify the inside location with the strongest received signal (usually near an outside facing wall).
INSTALLATION 5. Connect the Coverage Unit to the Network Access Unit with the provided coaxial cable. Note: To avoid potential signal loss, ensure there are no sharp bends or kinks in the cable. The minimum bend radius of the supplied coax cable is 1½ inches. Exceeding this limit may result in signal loss or cable damage that will impact system performance. 6. Connect the power supply to the Coverage Unit, and then plug the adapter into an AC outlet.
INSTALLATION 7. Verify that the ZEN system is working by measuring the signal level (number of bars) near the Coverage Unit and comparing it to that measured before the system was turned on in step 4. Note: Your mobile phone must be at least 2 feet away from the Coverage Unit for the ZEN system to work properly. The system will temporarily go into mute mode if a mobile phone is brought within 2 feet of the Coverage Unit.
INSTALLATION Mounting the Network Access Unit Mount the Network Access Unit only after the optimal location for the unit has been determined (see “Choosing a location for the Network Access Unit”). The ZEN system ships with basic hardware for mounting the Network Access Unit to an inside or outside wall. Flush mounting the Network Access Unit to an inside wall To mount the Network Access Unit flush to an inside wall. 1. Fasten two screws to the wall, 5½ inches vertically apart.
INSTALLATION Flush mounting the Network Access Unit to an outside wall To mount the Network Access Unit flush to an outside wall 1. Fasten the angle bracket to the side of the Network Access Unit using the two provided screws. 2. Back-off the side screws to the point where the bracket can easily slide off the unit through the keyholes of the bracket. 3. Slide the angle bracket off the Network Access Unit. 4. Mount the bracket to the wall using the appropriate screws.
INSTALLATION Edge Mounting the Network Access Unit (indoor or outdoor) The Network Access Unit can be edge mounted to the inside of a window frame or to a wall when the unit needs to be aimed to receive a stronger signal. To edge mount the Network Access Unit 1. Mount the edge bracket to the wall through the keyholes. If mounting to cement or concrete, first use the bracket as a template to mark and drill the holes for the concrete screws. 2.
INSTALLATION Mounting the Coverage Unit The Coverage Unit can be mounted to a wall or placed on a desk or shelf using the included cradle. If it makes cable routing easier, you can also mount the Coverage Unit upside down with the cables extending downward. Mount the Coverage Unit only after the optimal location for the Network Access Unit has been determined and the Network Access Unit has been mounted. To mount the Coverage Unit on a wall 1.
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Trouble-Shooting 1. Status: The system is not providing any coverage and the LED on the bottom of the Network Access Unit is flashing red. A flashing red LED indicates that the system is in mute mode, which can be caused by either a cell phone or the Network Access Unit being too close to the Coverage Unit. Action: If possible, move the Coverage Unit farther away from the Network Access Unit and ensure that your cell phone is not closer than 2 feet from the Coverage Unit. 2.
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ZEN System Specifications Note: Spotwave has the right to change specifications without notice. Coverage Unit indicators The Coverage Unit has one blue LED power indicator on the front of the unit. LED power indicator Network Access Unit indicators The Network Access Unit has one mult-color LED status indicator on the bottom of the unit. The meaning of each status LED color is listed in the table below. LED status indicator LED Color Status Off No power or in mute mode.
ZEN SYSTEM SPECIFICATIONS Architecture Frequency Bands PCS Uplink: 1850-1910 MHz Downlink: 1930-1990 MHz Formats Supported GSM / GPRS / EDGE / UMTS & IS-95 / CDMA / 1XRTT / 1XEVDO Typical Coverage Area 2,500 sq.
LIMITED WARRANTY AND LIMITATION OF LIABILITY: LIMITED WARRANTY AND LIMITATION OF LIABILITY: 1. What is Covered and for How Long? Spotwave Wireless Inc. ("Spotwave") warrants to the original Purchaser that the Spotwave ZEN System (the "System") is free from defects in material and workmanship under normal use and service for a period of 12 months from the date of shipment from Spotwave (the "Limited Warranty Period"). 2.
LIMITED WARRANTY AND LIMITATION OF LIABILITY: 7. Who bears the Risk of Loss? Risk of loss for the System passes to Purchaser upon the delivery to Purchaser or to a carrier for shipment, which ever is earlier. Title to the Systems (excluding any software) will pass upon payment in full for the Systems. Title to any software shall always remain with Spotwave or its licensors.
FCC Declaration of Conformity Health and Authorization for Use This equipment complies with CFR 47, Part 15.19 of the FCC rules. Operation of the equipment is subject to the following conditions: ZEN equipment emits radio frequency electromagnetic energy to enhance signals received by mobile devices for in-building coverage. However, the energy level of these emissions is by far much less than the electromagnetic energy emitted by other wireless devices.
© 2006 Spotwave Wireless Inc. All rights reserved. ZEN, Spotwave Wireless and Spotwave Wireless logo are trademarks of Spotwave Wireless Inc. Patents pending. Product and service availability subject to change without notice. Spotwave Wireless, Inc., 1 Hines Road, Suite 204, Ottawa ON K2K 3C7 Canada www.spotwave.
