STREAM WEBCAM Background Replacement User Manual If Skype downloaded from Windows app store can not work, please download the latest version from Skype Official Website.
Catalog 1. Setting up your webcam.........…………………………………............…....02 2. Computer can't detect webcam…….....................................................04 3. For Mac OS X users ….............…......…………………………............…........05 4. For Windows users....…….....…………………….........................…10 5. Question answer for sound……….......................................................14 6. Remote video communication.......................... ..........................20 7.
Congratulations! Thank you for purchasing our webcam. Use this guide to set up and begin using your new webcam. This user guide will provide you with most of the information of the webcam you need to get. Alternatively, solutions to common problems can be found in the FAQ. If you have any problems to setting up webcam, please contact with your webcam supplier. Application Guide 1.Setting up your webcam: 1).Connect webcam to your computer’s USB port; 2).
Note: ①If the USB cable of is not long enough, please use the TYPE A USB2.0 HUB extension cable.The total length of HUB extension cable plus camera USB cable should be within 5 meters. ②Please do not point the lens to the background with a large single color, the light should not be too dark or too bright, or have other reflective objects such as mirrors. Otherwise it will affect the use effective.
2.Computer can't detect webcam 1).Mac book can't detect webcam In rare cases, Mac OS 10.6 or above does not detect the USB Live Camera or the detected camera name is inconsistent, please restart your computer and re-plugging the camera,or connect the camera to another USB interface. If the camera is still not detected, Maybe the MAC system does not load the driver of the USB Live Camera. please follow the steps below to reset the PRAM: ①Turn off the computer.
the computer.) Step2. If your computer has installed with the other camera before, and step 1 above is invalid,please do as follow: For Windows XP SP2 and Windows 7/8/10 systems: Right-click on the "My Computer" > "Manage" > "Device Manager" > open "Sound, Video and Game Controllers, "Audio Inputs and Outputs" and "Cameras”,uninstall "USB Live camera" and "USB Live camera audio" in the above three options.
2). Audio Setting Failure to set up the audio device properly(including the microphone and speaker) this will cause the camera can not record audio,even the computer can not play the sound; ① In Mac OS X, open "System Preferences" > select " Sound" >"Input" > "Select Sound Input Device" >select "USB Live Camera audio" as the default sound input device (microphone).
For video recording, please choose Photo Booth; For video calling please choose Face Time or Skype and other video software etc. For playing video, please use Quick Time.The Quick Time and Photo Booth are preinstalled on all Macs as a standard. 3). Photo Booth If your Mac has a built-in camera already, you may open Photo Booth, click the “Camera”on the top left of your screen,and choose the "USB Live Camera"to use this webcam(like in the photo below). Start recording your videos or capture photos. 4).
As long as you are using a Mac that is compatible with Apple's Face Time (Mac OS V10.6 or above), just follow the Mac installation instructions. Your system should detect the webcam automatically in FaceTime. Open FaceTime, click “Video”on the top left of your screen and choose “USB Live Camera”as the default camera device for the system (like in the picture below).
In the“Audio/Video” tab of Skype, Select “USB Live Camera audio”in the Microphone dropdown menu to get excellent audio quality. We recommend to set the volume to medium level,refer to the figure below. Select “USB Live Camera”in the Camera dropdown menu. Click "Test", then you will hear the test sound and see the microphone status bar is flashing.It is means that the audio setting is correct.
Remember to save your changes before closing the window. Note: Failure to set up the audio device properly(including the microphone and speaker) this will cause the camera can not record audio,even the computer can not play the sound. When the “Automatically Adjust Microphone” option is turned on, it may cause the sound to be interrupted during a voice call, or sometimes the sound is not clear. It is recommended that you turn off the “Automatically Adjust Microphone” option.
audio" > click "Set as Default Device" in the "Default Device" or "Default Communication Device", then click "USB Live camera audio" > "Properties" > "Levels" to set the setting " " to " ". Adjust the sound volume of "USB Live Camera Audio" to medium volume or high volume; Click the "Listen" tab, uncheck "Listen to this device"; click on the "Advanced" tab, it is recommended to select "AM Radio Quality", "CD Quality" or "DVD Quality".
You may also need to set up the default device for the individual applications you use： Select "USB Live Camera"and "USB Live camera audio" as the default device in the video application setting options; We recommend to set the volume to medium level in "Volume"button of your computer. Use the video application "Volume Up"or "Volume Down"to adjust the volume. 4).
③Video Settings: Select "USB Live Camera"from the dropdown menu. Remember to save your changes before closing the window. Notes: ① In order to avoid the camera being occupied and unable to make a video call,please make sure you have closed other video application before you creat a new video calling. ②If the Skype version that preinstalled in Windows 10 or the Skype downloaded from the Windows APP Store does not capture the webcam image or the video is blurred and lags.
5.Question & answer for Sound: If the camera has been recognized by the system and installed the driver automatically, however the video call and video playback without sound, even noise or echo. Please refer to the following ways to solve the problem: 1).
Maybe the microphone volume setting in the video application is too low: right click on "Speaker" > click "Volume Mixer" to adjust the volume of the "Device" and "Applications". ④The microphone may be disabled: right click"Speaker" > "Recording devices" > "Recording" tab, right click on the blank area of the "Recording" > check "Show disabled devices" and "Show disconnected devices" > Tap "USB Live camera audio" > select "Enable".
⑧ The speaker setting is wrong. If the "Line out" or "SPK" interface of the computer sound card does not have an external digital speaker, if you set the "Realtek Digital Output " to the default speaker (amplifier) of the computer, then you can't play the sound normally, and even cann‟t hear the other party when you are on a remote call. Please select "Speaker(Realtek High Definition Audio)" as the default device to play the sound normally in the "Playback" tab.
"Steps Recorder" window, click the circular recording button to start record, speak to the microphone, wait until the recording is finished, click the play button to hear if there is any sound, if there is no sound, please contact with camera supplier. 2).
④If there is more glass environment before the video call is turned on, the sound wave is returned by the glass, the speaker come with echo is normal. Please adjust the use environment. ⑤ Background sound is louder and there is an interfering sound of hissing during video communication.
Definition Audio" as the default device > Click "Realtek High Definition Audio" > "Properties" > "Advanced" > Select "24-bit 192000HZ" or higher; Click "Control Panel" > "Hardware and Sound" > "Manage audio devices" > "Communications" > tune up other volumes when "Windows detects communications activity".
If the webcam microphone is murmur or echo in Mac OS computer, it is also caused by the above error setting. 6.Remote video communication: Please download software that supports video communication firstly. Such as Mac OS, Windows, Chrome OS and Andrios, please download corresponding video software to your computer. Such as FaceTime, Skype, Google Hangouts, Facebook Messenger.
Note: Webcam image is worse than local preview video during video call, It may be that the network is congested, the video call program automatically compresses the image file or reduces the resolution of the image, or you have chosen a lower video resolution option. 7. Abnormal image during video communication The other party cann‟t see our video when they initiate a video call. ①May be you have selected an audio call. Please re-initiate the video call.
⑥For Windows 8/10 systems, anti-virus software, and some browsers such as Google, Firefox and other privacy settings may disable the camera. For Windows 8 and Windows 10 systems may not work properly with the camera and microphone when the camera microphone settings are off: Go to the "Start" menu and select "Settings " > Privacy " > "Camera or Microphone ".
the Chromacam virtual video application is installed, please set the video settings in the Chromacam app. "Restore the default value to return to normal. 8.For XBOX ONE user 1).XBOX ONE hardware configuration requirements ①XBOX ONE or higher version; ②OS Version: 10.0.18362.2018 or above; 2).Steps for connecting the camera to the XBOX ONE: ①Connect the XBox One with your srceen and internet, insert the webcam to Xbox One USB port and turn on the Xbox one power supply.
④Press the "A" button to enter the "Broadcast">"Camera Options"> "Broadcast Camera", set the "Chat", "Microphone", "Camera" options to "On".For full screen display settings, please Select "Full Screen Camera" to "On".
⑥Setting the camera location on the screen. ⑦Press the "B" button twice to return to the "Broadcast" interface. ⑧Click “Start up your broadcast” to start your live broadcast. The live video will be displayed in the mixer live app. 9. Live webcast and some app live broadcasts: If live-broadcasting is desired to be performed directly in Facbook or YouTube without the use of OBS software, you will be required to download the version that is supportive of the newest Google Chrome browser (32-bit or 64-bit 65.
②Close all other apps that use the webcam, such as Yahoo! Messenger. Then try accessing the webcam with the application that you want to use. Only one application can use a webcam at a time. ③Change the Flash settings: For more details please visit adobe official website: "troubleshoot webcam issues | Windows | Flash Player". https://helpx.adobe.com/flash-player/kb/troubleshoot-webcam-issues-windows -flash.html 2)The live video application APP captures the video is blurred and lags.
the image does not appear immediately, open the "Devices" menu in AMcap and select "USB Live Camera" from the list. At the same time, make sure to select the microphone "USB Live Camera Audio", and select "Preview" in the "Options" tab. The video signal of the webcam will be displayed on the AMcap screen. Please do not open multiple AMcap interfaces to avoid abnormal image display. 3).Instructions for use of AMcap_H264_V1.5 (please contact with seller or the product official website for download: www.
Open the "Capture" menu, set the video frame rate, select the "Set Frame Rate" option, enter the "Choose Frame rate" setting interface, and enter "30"f/sec in the "Frame Rate" option. Put "√" on the "Use frame rate" option and press "OK" to complete the setting. Set the recording duration, open the "Set Time limit" option, enter the "Capture Time Limit" setting interface, enter the time duration and press "√" in the "Time Limit" option, then press "OK" to complete the setting.
Note: AMcap_H264_V1. 5 When the preview image is blurried: It may be that your computer configuration is low or the H.264 decoding library is old. You can select JPEG compression format to preview or record video in the “Options” menu; If the AMcap_H264_V1. 5 cannot record JPEG or H.264 compressed video, you can also download other Amcap versions to video preview and recording, or test the camera. It is not the reason of the camera.
11.Video recording and preview question answer: 1).If the "AMcap_H264_V1.5" program fails, please check the "Help" document of "Tools": ① If you can not start the program, you can run the install_filter_32.bat or (install_filter_64.bat) with 32-bit or 64-bit as administrator privileges, install the qcap decoder, if the computer does not have the directx runtime library, please download the directx runtime library to installation. ②If the prompt is missing XXX.dll, please unzip ffmpeg.
Please refer to the "Sound Question Answer" section. 4).Recording video color of AMcap is abnormal: Please check as below, You may have opened multiple AMcap windows or set dual stream output; May be your computer have a virtual camera application installed; Or other video tools such as AMcap has adjusted the quality settings; 5).During use the webcam, there is echo with video application such as AMcap. You may have turned on the "Audio In put Mixer Properties">"Input" option > "Input Mix".
14.Do not touch the lens with your hands during use, for fear that It might be stained, and hence image effects are affected. If you touch the lens accidentally, use a dedicated cleaning cloth to scrub it carefully until it is wiped clean. As for stubborn stain, use a cleaning cloth wetted with alcohol to scrub it carefully. 15.
Figure1,Webcam that„s do not support HDR shooting in a high exposure environment. Figure 2: Our brand‟s webcam supports HDR shooting in high exposure environment. 16.In a stray light-rich backlight environment or a special scene with a single color,Auto focus performance degradation or inability to focus accurately is normal, so adjust the camera position or shake the camera.
Frequently Asked Questions 1.Troubleshooting for sounds, please refer to the relevant chapters of "Setting up your webcam" and "Question answer for sound " in the .It is including the following questions: 1).AMCAP cannot preview video and record sound. 2).I can't hear the other party's voice during communication. 3).During video calling, the voice of either or both parties is too small. 4).Speakers have whistling echo or interference during video call or standby 5).
3).Enter the following command strings exactly then hit return: Sudo killall VDCAssistant 4).Still at the terminal,issue the following command as well: Sudo killall AppleCameraAssistant 5).Enter the administrator password(the password you use to log in your mac or the admin password) when requested,this is required to execute a command with superuser privileges as prefixed by sudo. 6).Relaunch the app that was attempting to use the camera. 7).
port or another PC, and test. 6.It is blurred image during video calling. 1).The network bandwidth is congested, such that videos cannot be transferred fluently, or a bandwidth-saving mode is selected; the application decreases the image quality of videos; 2).The focal length is not adjusted well. For manual focus webcam, please gently rotate the lens ring until it clear. For auto focus webcam, please wave your hand in front of the webcam ,it will adjust the focus automatically. 3).
3).Computer operating system and configuration do not satisfy the requirements of the camera. 8.What’s wrong if the screen goes blank or black during local previewing of images: 1).If the camera you choose is provided with H.264 encoding, as PC systems are generally not supportive of H.264 decoding, the screen would go blank or black when previewing is conducted using the previewing software (e.g. Amcap) which is not supportive of H.
and Video Controller＞USB Live Camera Audio＞Right-click＞Disable; then, the USB Live Camera Audio is turned off. 11.Is background change or live-broadcasting of games supported? Background replacement or live-broadcasting of games is supported if game platforms permit. For example, this can be achieved after you register with the XSplit game platform for VIP premium membership.Background replacement may not be supported in ordinary home use version. 12.
such as walls, floors and other large-area non-standard light environments of green/blue/intense light. In such environments, photographed pictures are certainly subjected to color cast due to their impacts. 2).The video application is disordered or if you use a virtual application such as Chromacan and use another video application, please restore the default value; 15.What’s wrong if images are subjected to geometric distortion and deformation? 1).
18.Is the camera supportive of a Linux system? The Linux system is supported if the Linux version of camera is supportive of UVC drive-free protocols; otherwise, it is not supported. 19.Why does the 1080P high-definition camera I purchase only offer an image quality of 720P or 640P? 1).The network bandwidth is congested, which cannot support 1080P high-definition transferring; 2).The version of the video communication software is not supportive of high definition of 1080P; 3).
22.What should be done if images from the camera installed with a zoom lens having a long focal length are obviously black at their edges, or the screen goes black without images: For the zoom lens having a long focal length, its diaphragm is required to be matched synchronously with a long focal length; if it is matched with a short one, the problem of black edges would occur; thus, re-adjust the focal length. 23.
plugged in: If other webcam have been installed on the computer and you are receiving a Code 39 error when you plug in the new webcam,do the following: 1).Right click Menu > Run and type in “regedit”(without quote marks).File >Export and save a copy of your current registry.Always save a copy before making changes to the registry settings. 2).Find the key: HEKY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ ｛6BDD1FC6-810F-11D0-BEC7-08002BE2092F｝ 3).
30.Microphone troubleshooting for Win 8 Please refer to this website: http://www.onlinemictest.com/microphone-settings/windows-8/ 31.Microphone troubleshooting for Win 7 Please refer to this website: http://www.onlinemictest.com/microphone-settings/windows-7/ 32.Microphone troubleshooting for Win Vista Please refer to this website: http://www.onlinemictest.
