CPI Card Group - Spectrum HIGH DEFINITION CARD PRINTER/ENCODER MODEL X002200-003 USER GUIDE PLT-02931, Rev. A.1 July 2019 hidglobal.
Copyright © 2018-2019 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation.
PLT-02931, Rev. A.
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Contents Section 1: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.1 Regulatory compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.1.1 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 1.1.2 Canada . . . . . . . . . . . . . . . . . . . . .
PLT-02931, Rev. A.1 3.2.1 Information panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 3.2.2 Card image area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 3.3 Encoding menu tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 3.3.1 Magnetic encoder setup configuration . .
PLT-02931, Rev. A.1 5.5.4.2 SNMP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 5.5.4.3 Discovery settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 5.5.5 5.6 Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 5.5.5.1 Change password . . . . . . . . . . . . . .
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Section 1 1 Specifications This section provides specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the CPI Card Group - Spectrum card printer. 1.1 Regulatory compliance Agency Regulatory Compliance UL The card printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment.
Specifications PLT-02931, Rev. A.1 1.1.1 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following conditions: ■ This device may not cause harmful interference. ■ This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
PLT-02931, Rev. A.1 Specifications 1.1.3 Taiwan 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變 更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛 航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方 得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機 須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 1.1.4 Japan この装置は総務省の型式指定を受けています。" ( 総務省指定番号は第 AC-xxxxx 号です ) 本製品は電波を使用した RFID 機器の読み取り・書き込み装置です。 そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります 1.1.5 Korea 이 기기는 업무용 (A 급 ) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며 , 가정 외의 지역에서 사용하는 것을 목적으로 .
Specifications PLT-02931, Rev. A.1 1.2 Safety messages-United States Symbol Critical Instructions for Safety Purposes Danger: Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death, reference the following safety messages before performing an operation: ■ Always remove the power cord prior to performing repair procedures, unless otherwise specified. ■ Ensure only qualified personnel perform these procedures.
PLT-02931, Rev. A.1 Specifications 1.3 Safety messages-French Canada Symbol Instructions critiques visant la Sécurité Danger: Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Pour éviter des lésions corporelles ou la mort: ■ Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération. ■ Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation, sauf spécification contraire.
Specifications PLT-02931, Rev. A.1 1.
PLT-02931, Rev. A.1 Specifications 1.
Specifications PLT-02931, Rev. A.1 1.6 Technical specifications Component Description Card cleaning Replaceable cleaning roller (included with each print ribbon). Recommended cleaning cycle after 2,000 cards. Card materials and types ■ ■ ■ ■ ■ Press polished PVC Composite (PET/PVC with PVC as an outer layer) Laminated PVC (credit card construction) 100% PETG 100% Polycarbonate Card sizes supported These card printers accept standard CR-80 sized cards (3.370" L x 2.125" W / 85.
PLT-02931, Rev. A.1 Component Microsoft Windows compatibility Operating conditions Options Specifications Description ■ ■ ■ ■ ■ ■ ■ ■ Windows 7 (32- and 64-bit) Windows 8 / 8.
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Section 2 2 Setup and installation This section describes the setup and installation for the CPI Card Group - Spectrum card printer. If you have a lamination unit to set up, see the HDP6600 Lamination Installation Guide (PLT-04395) that is included with the lamination unit for information. 2.1 Selecting a good location The following guidelines help to ensure optimal printing performance: ■ Place the unit in a location with adequate air circulation to prevent internal heat buildup.
Setup and installation PLT-02931, Rev. A.1 2.3 Unpacking and inspection While unpacking the printer, inspect the carton to ensure that damage did not occur during shipping. Make sure that all supplied accessories are included with the unit: ■ US/EU power cable ■ Card input cartridge ■ Card output hopper ■ Ferrite ■ USB cable Make sure you have these accessories that are supplied separately: ■ HDP film ■ Print ribbon ■ Cards 2.
PLT-02931, Rev. A.1 Setup and installation 2. Slide out the HDP film drawer by pulling on the gray handle. Caution: Be careful not to touch the hot holler surface identified with this symbol. 3. Unlatch and raise the accumulator unit. Twist the accumulator unit 90° to the right. 4. Pull down the HDP film loading handle.
Setup and installation PLT-02931, Rev. A.1 5. Load the HDP film, ensuring that each spool is correctly fitted to the corresponding color cartridge, and the film is not loose. Note: Used film should have used panels to the left of the purple roller and new panels to the right of the purple roller. 6. Push up the HDP film loading handle. 7. Twist the accumulator unit 90 to the left. Push down in the center of the accumulator unit until it clicks into place.
PLT-02931, Rev. A.1 Setup and installation 8. Slide the HDP film drawer in until the gray handle clicks/latches. 9. Close the printer front cover.
Setup and installation PLT-02931, Rev. A.1 2.5 Installing the print ribbon Important: Do not connect the power supply or communication cable (USB or Ethernet) at this stage. CPI Card Group - Spectrum High Definition printers require highly specialized supplies to function properly. This printer uses a refillable ribbon drawer. To maximize the printer durability, reliability and printed card quality, you must use only FARGO-certified supplies.
PLT-02931, Rev. A.1 Setup and installation 3. Pull down the loading handle. 4. Load the ribbon, ensuring that each spool is correctly fitted to the corresponding color cartridge, and the ribbon is not loose. 5. Push up the ribbon loading handle.
Setup and installation PLT-02931, Rev. A.1 6. Slide in the ribbon drawer until the handle clicks/latches. 7. Close the printer front cover. 2.6 Installing the cleaning roller Every HDP print ribbon contains a cleaning roller. Each time a new HDP print ribbon is inserted, a new cleaning roller should be installed. 1. Remove the protective sleeve from the cleaning roller.
PLT-02931, Rev. A.1 Setup and installation 2. Insert the cleaning roller into the card input area. 3. Attach the card input cartridge to the printer.
Setup and installation PLT-02931, Rev. A.1 2.7 Installing blank cards into the input card hopper Load the cards with the print side down and (if applicable) the magnetic stripe up and towards the front of the printer. Notes: ■ FARGO UltraCard® Premium card types are recommended (see Section 2.7.1 General card information). ■ Cards eject into the output hopper or reject hopper. ■ Each input hopper holds 100 cards. 1. Press the button to open the card input cartridge. 2.
PLT-02931, Rev. A.1 Setup and installation 4. Attach the card output hopper to the printer. 2.7.1 General card information Important: For the best results and ISO card specification compliance, composite PVC is recommended over straight PVC. ■ The printer prints onto any card with a clean level, and polished PVC surface. ■ Suitable cards must have a polished PVC surface free of fingerprints, dust, or any other types of embedded contaminants.
Setup and installation PLT-02931, Rev. A.1 2.8 Printer power Important: Do not connect the printer USB cable until prompted during the printer driver installation. To connect power to the printer: 1. Plug the power cable into the back of the printer. 2. Plug the wall power cable into a standard 100-240 VAC power outlet. 3. Switch on the printer. Note: If the physical switch is left on and the printer is left idle, the printer enters a low power state.
PLT-02931, Rev. A.1 Setup and installation 2.9 Driver installation instructions To download and install the HDP6600 driver file: 1. Visit www.hidglobal.com/drivers and search for HDP6600. 2. Click DOWNLOAD from the search results and click I ACCEPT to accept the End User License Agreement. 3. Once the driver file has downloaded, double-click the .exe file to install the HDP6600 driver. 4. The installer verifies the contents of the setup package and the installation begins.
Setup and installation PLT-02931, Rev. A.1 6. Read the license terms and conditions. Select I accept the license agreement and click Next.
PLT-02931, Rev. A.1 Setup and installation 7. Select the type of connection for the printer. ■ If you are connecting to a local connection, select Local Connection (USB) and click Next. ■ If you are connecting to a network, select Network Connection (Ethernet) and do the following: a. Connect the Ethernet cable to the printer. b. Enter the IP address of the printer. a. Connect the printer to a power source and turn it on. b. Click Next.
Setup and installation PLT-02931, Rev. A.1 8. The HID Printer Status Monitor can be installed with the driver. This is recommended and the checkbox is selected by default. The HID Status Monitor is used to provide information about the printers connected to this computer. Click Next.
PLT-02931, Rev. A.1 Setup and installation 9. The Ready to Install window is displayed. Click Next to begin the installation. 10. If you are using a local connection (USB), the Plug and Play window is displayed to prompt you to turn on the printer and connect the USB print cable. When the connections are recognized, the installation continues.
Setup and installation PLT-02931, Rev. A.1 11. When the installation is completed, the PC may need to be restarted for the changes to take effect. If the check box to Reboot the computer is displayed, select the check box to restart your computer and click Finish.
Section 3 3 Printing preferences All print driver operations and printing preferences are managed through the CPI Card Group - Spectrum Card Printer Printing Preferences. Accessing the printing preferences varies by Microsoft Windows operating system. For example, if you are running Microsoft Windows 10, the printing preferences are accessed by selecting Settings > Devices > HDP6600 Card Printer > Manage > Printing preferences.
Printing preferences PLT-02931, Rev. A.1 3.1 File menu tab This tab allows you to view driver details and basic printer specifications. You can also restore driver default settings, save changes to your preferences, or discard changes before exiting the printing preferences. The File menu includes selections for the following pages and two exit options: ■ Basic Setup - Displays selections for printer settings, ribbon specifications, card type, and a link for restoring driver defaults.
PLT-02931, Rev. A.1 Printing preferences 3.1.1 Basic setup page This page displays selections for printing on one or both sides of a card, card orientation, ribbon colors, and card types. It also includes a Details pane and a link for restoring the driver defaults. Field Definition Single or Dual sided print job Defines whether to print on one side or both sides. If a dual-sided module is not detected, this selection is not available. Selections available are: Print on One Side or Print on Both Sides.
Printing preferences PLT-02931, Rev. A.1 Field Definition Ribbon Colors Automatically or manually select the colors that print. Options are: ■ Auto Color: The system automatically selects the colors applied to the card based on the ribbon type. ■ Auto Split: The system determines the most economical means of printing a dual-sided card based on the ribbon type. ■ Manual Select: You can specify which colors are applied to a card side.
PLT-02931, Rev. A.1 Printing preferences 3.1.2 Card view page This page displays a representation of the currently selected card options.
Printing preferences PLT-02931, Rev. A.1 3.1.3 Help page This page displays links to: ■ Available help files for the printing preferences ■ Order printing supplies ■ Instructional videos for the maintenance of the HDP6600 card printer 3.1.4 Exit options To exit the Printing Preferences, choose one of the following: ■ Save Changes and Exit - Saves any changes made within the HDP6600 card printer printing preferences screens and exits the program.
PLT-02931, Rev. A.1 Printing preferences 3.1.5 Details window This window displays basic information about the driver and the printer connected to your PC. This information is also displayed on all pages and menu tabs throughout the interface. Field Definition Details Displays the driver and printer information. Driver: ■ Version: The installed printer driver version. ■ Ribbon: The detected ribbon color.
Printing preferences PLT-02931, Rev. A.1 3.2 Advanced menu tab This tab allows you to select page setup options, printing options, diagnostic settings, and calibration settings. Page Setup Menu option Description Orientation Sets the card orientation. Select Portrait to print the card vertically. Select Landscape to print horizontally. Duplexing Note: This option is grayed out if a dual-sided module is not detected. Single Sided: Select this option to print only on one side of the card.
PLT-02931, Rev. A.1 Printing preferences Page Setup Menu option Description Card Selects the type of card to print and optionally set up the card size and offset the print layout. Options are: Type: Select the type of card to print: ■ FARGO UltraCard Premium (default) ■ FARGO Ultracard ■ FARGO Ultracard PC ■ HID Tech Card Composite ■ HID Tech Card PVC More Card Settings: Opens the Page Setup window to define the card type and size.
Printing preferences PLT-02931, Rev. A.1 Page Setup Menu option Description Select the Layout tab to set the Offset Length and Offset Width for the image placement on the front and back of the card. Note: If Duplexing is set to Single Sided, the Back tab is not available on this window. Adjust the image position values by clicking the Offset Length and Offset Width adjustment arrows. The image position changes according to the selection of portrait or landscape.
PLT-02931, Rev. A.1 Printing preferences Device Settings Menu option Description Image Transfer This setting controls the speed and temperature at which printed images are transferred from the film to the card. These settings may vary depending on the card type. When the Use Defaults Based on the Film and Selected Card Type option is selected, the printer driver automatically optimizes these settings according to the card type and film type previously selected.
Printing preferences PLT-02931, Rev. A.1 Device Settings Menu option Description Card Flattener This option is available only for single-sided card printing and is grayed out if a card flattener is not detected. Available options are: Enabled: Select this option to enable the flattener. Advanced Settings: This option is grayed out unless the Enabled option is selected. When selected, the Card Flattener window is displayed.
PLT-02931, Rev. A.1 Printing preferences Device Settings Menu option Description Laminator This option allows control of the printer’s lamination process. When a laminator is not detected, the lamination option is grayed out. Available options are: Front Side/Back Side: Specify the side of the card to laminate: ■ No Lamination ■ Use Left LAM ■ Use Right LAM ■ First Available More Settings: When selected, the Lamination window is displayed.
Printing preferences PLT-02931, Rev. A.1 Device Settings Menu option Description Left/Right Lamination Type: The type of laminate affects the temperature required for lamination.
PLT-02931, Rev. A.1 Printing preferences Print Image Menu option Description Ribbon Color This option allows the printer to automatically select the colors to print or allows you to specify card colors. This setting is determined by the ribbon detected in the printer and the selection of single- or dual-sided printing. Auto Color: Automatically detects the ribbon type and splits the panel set when applicable. When Auto Color is selected, Manual Select is disabled.
Printing preferences PLT-02931, Rev. A.1 Print Image Menu option Description K Resin Printing This option controls where the resin black (K) panel of a full-color ribbon is printed. Resin black text is desirable due to its sharp, saturated color. Available options are: Dither Type: ■ Graphics ■ Photos More Settings: This option is available when Ribbon Color is set to Auto Color or Manual Select. This option is only available with YMC-K panel combinations.
PLT-02931, Rev. A.1 Printing preferences Print Image Menu option Description Use K Resin to Print Black in Images: Prints black in images using K-panel resin (white or color backgrounds) and automatically selects Print YMC under K Resin. Print YMC under K Resin: Clear this check box to print black in image using K-panel resin (white or color backgrounds). YMC Black Text (Default is K): This option prints black text with YMC instead of K.
Printing preferences PLT-02931, Rev. A.1 Print Image Menu option Description Defined Areas Adds and removes defined areas for K resin and color correction. Enable Defined Area: Select the type of area to add. Each defined area is represented by the following colors: K Resin: ■ Active: Gray ■ Keep Out: Cyan Color Correction: ■ Active: Green ■ Keep Out: Yellow Set Alignment PRN: Click this button to retrieve a saved print file to verify the defined locations on your card.
PLT-02931, Rev. A.1 Printing preferences 3.2.1 Information panel This panel is displayed on the left side of the Advanced, Encoding, and Utilities menu tabs. Field Definition Media tab Automatically detects the materials in the printer such as the ribbon, film, and cards. Ribbon Displays the reorder number, type, and remaining ribbon level detected. Film Displays the reorder number, type, and remaining film level detected. Card Displays the card type and card size detected in the printer.
Printing preferences PLT-02931, Rev. A.1 3.2.2 Card image area The card image area displays a representation of the card options currently selected. The options shown include card side, ribbon color descriptor, image transfer settings, defined areas legend (if specified), and single-sided or dual-sided print area images. Field Definition Front Side/Back Side Displays a single- or dual-sided card in a portrait or landscape orientation.
PLT-02931, Rev. A.1 Printing preferences 3.3 Encoding menu tab This tab contains the options for controlling the magnetic stripe encoding process. Field Definition Configuration Magnetic Encoder Setup Specifies magnetic encoder setup. Available options are: ■ ISO (default) ■ Custom ■ JSII ■ Raw Binary ■ More Settings displays the Mag Encode window. See Section 3.3.1 Magnetic encoder setup configuration. Diagnostics Test Magnetic Encoder Tests magnetic encoder in the printer. See Section 3.3.
Printing preferences PLT-02931, Rev. A.1 3.3.1 Magnetic encoder setup configuration The Mag Encode window contains options for controlling the magnetic stripe encoding process. Field Description Encoding Options Set the Encoding Mode and Coercivity or modify the ISO standards for Tracks 1, 2 and 3. ■ ISO Encoding: sends a formatted set of characters to the encoding module. The magnetic track tabs are inactive and display ISO defaults for each track. This is the default. See Section 3.3.
PLT-02931, Rev. A.1 Printing preferences Field Description Magnetic Track Options If these options are enabled, the user can specify how tracks are to be configured. All tracks display the same options. Encoding Mode: Displays the encoding mode selected. Character Size: Sets the character data size (bits per character) used to encode the magnetic data on the currently selected track. Note: This character size includes the parity bit (if enabled).
Printing preferences PLT-02931, Rev. A.1 3.3.3 Sending track information Magnetic track data is sent in the form of text strings from the application software to the printer driver. The printer driver must be able to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to encode the magnetic data. These characters specify the data that is to be encoded, the tracks to encode, and marks the start and stop of the data string.
PLT-02931, Rev. A.1 Printing preferences ASCII Code Character ASCII Code Character ASCII Code Character 40 ( 62 > 84 T 41 ) 63 ? 85 U 42 * 64 @ 86 V 43 + 65 A 87 W 44 ‘ 66 B 88 X 45 - 67 C 89 Y 46 . 68 D 90 Z 47 / 69 E 91 [ 48 0 70 F 92 \ 49 1 71 G 93 ] 50 2 72 H 94 ^ 51 3 73 I 95 _ 52 4 74 J 53 5 75 K July 2019 61
Printing preferences PLT-02931, Rev. A.1 3.3.4 Test magnetic encoder Exercises the printer’s magnetic encoding functionality independent of image or application.
PLT-02931, Rev. A.1 Printing preferences 3.3.5 Test smart card encoding Provides the ability to test the smart card encoder in the printer. Field Description Check SAM Firmware Compatibility View installed technology Available options are: ■ PROX ■ iCLASS/iCLASS SE ■ MIFARE ■ Contact Smart Card ■ Seos ■ DesFire Dock Card to Reader Select this link to instruct the printer to dock the card to the magnetic encoder.
Printing preferences PLT-02931, Rev. A.1 Field Description Test Select the test you wish to run. Available options are: ■ Perform Reader Test ■ Get Vendor Name ■ Get Vendor IFD Version ■ Get Vendor IFD Type ■ Get Reader System Name ■ Get Reader Friendly Name ■ Get Reader Max Data Rate Click Run Test to perform the test. Automatically Scroll Select this box to allow the test results in the status window to automatically scroll as new information is obtained.
PLT-02931, Rev. A.1 Printing preferences 3.4 Utilities tab This tab provides several maintenance, diagnostic, and configuration settings for your printer. Field Definition Maintenance Clean Printer Specifies how to clean the printer using a cleaning card. Calibrate Sensors Specifies how to calibrate the ribbon and film sensors. Update Manager Checks, manages, and downloads updates for printer firmware and drivers.
Printing preferences PLT-02931, Rev. A.1 3.4.1 Clean printer Follow the instructions on the page to clean the printer. The cleaning routine begins after all current print jobs have completed. The CardPath option sends the cleaning routine to the printer. Follow the instructions on the page to clean the card path. The Film Roller option sends the cleaning routine to the printer. Follow the instructions on the page to clean the film roller.
PLT-02931, Rev. A.1 Printing preferences The Laminator option sends the cleaning routine to the printer. Follow the instructions on the page to clean the laminator.
Printing preferences PLT-02931, Rev. A.1 3.4.2 Calibrate sensors The Calibrate Ribbon option sends the calibrate ribbon command to the printer. Follow the instructions on the page for calibration of the ribbon sensor. The Calibrate Film option sends the calibrate film command to the printer. Follow the instructions on the page for calibration of the film sensor.
PLT-02931, Rev. A.1 Printing preferences The Calibrate Laminator option sends the calibrate laminator command to the printer. Follow the instructions on the page for calibration of the laminator sensor.
Printing preferences PLT-02931, Rev. A.1 3.4.3 Update manager This selection allows you to check, manage, browse, and download updates for printer firmware and drivers. Each update is identified by product, version, status, and download progress. Field Description Check for updates Click this link to check for any available firmware and printer driver updates. Available updates are displayed by product, version, status, and download progress.
PLT-02931, Rev. A.1 Printing preferences 3.4.4 Test print Print a sample card based on the selected settings. Field Description Front Click and drag a sample card from the left side of the screen to the card outline on the right side of the screen. Cards images can be changed by dragging additional sample cards to the existing image. If a dual-sided module is detected, a Back card outline is displayed. Card images are displayed according to the orientation set on the Advanced tab.
Printing preferences PLT-02931, Rev. A.1 Field Description Font Changes the font of the sample text on the card. This field is available when the Show Text option is selected. Color Changes the color of the sample text on the card. This field is available when the Show Text option is selected. Size Changes the font size of the sample text on the card. This field is available when the Show Text option is selected. 3.4.
PLT-02931, Rev. A.1 Printing preferences Field Description Sensor/Value Shows the list of printer sensors and their default values. Printer Display Panel Shows the current printer display. This window updates as the printer status changes. Mechanical Tests Lists the available mechanical tests.
Printing preferences PLT-02931, Rev. A.1 3.4.6 PRN viewer The PRN viewer provides the ability to view a print file (PRN) as an image. You can send print files to the printer to view proper layout, determine if image defects are part of the file going to the printer, and verify the printer driver settings are the same as the PRN file. You can also print copies of these for samples or troubleshooting.
PLT-02931, Rev. A.1 Printing preferences 3.4.7 Color assist Opens the Color Assist tab to define the RGB values to accurately depict the colors to print on your cards. Field Description Palette Reset Palette Resets your palette for new or future work. Generate Gradient Saturation Adjusts the intensity of the color. As the saturation increases, the colors appear more pure. As the saturation decreases, the colors appear more washed out gray.
Printing preferences Field PLT-02931, Rev. A.1 Description Printing Current Color Selected Swatches All Swatches Select one of these options to print: Current Color: Prints the currently selected color swatch. Selected Swatches: Allows you to select multiple swatches from the visual list. All Swatches: Selects all the swatches in the visual list. Print Prints the color swatches according to the selected option.
PLT-02931, Rev. A.1 Printing preferences 3.4.8 Internal printer settings Use this option for adjusting the internal printer settings. These settings have been customized for the printer at the factory. These printer settings are HID advanced settings based on Electrically Erasable Programmable Read-Only Memory (EEPROM). Note: Any changes affect the settings for the firmware. Field Description Name Displays the label for each setting. Value Displays the current value for the setting.
Printing preferences PLT-02931, Rev. A.1 3.4.8.1 Printer settings Setting Description Head Resistance This is factory set. If the main board or the printhead is replaced, then adjust this number. Locate the printhead setting number on the bottom of the printhead. The number reads: R=XXXX. Print Left Of Form Prints the alignment self-test card. Adjust the Print Left of Form up or down until the border of the left of form zero line is showing on the edge of the card. Measure the density square.
PLT-02931, Rev. A.1 Printing preferences Setting Description Mag Top of Form This option is only for the built-in magnetic stripe encoder. Use this option to shift the starting point of where the printer begins encoding the magnetic track data on a magnetic stripe of the card. When adjusting this value, keep in mind that a card and its magnetic stripe always remains in the same relative position as the card travels through the printer.
Printing preferences PLT-02931, Rev. A.1 Setting Description Transfer EOF Print the alignment self-test card. Setting the Transfer EOF to a positive number causes the image length to grow. Setting the Transfer EOF to a negative number causes the image length to shorten. Transfer Temp Offset Both the printer and the printer software driver control the built-in transfer roller.
PLT-02931, Rev. A.1 Printing preferences Setting Description Film Stretch Compensation When printing, the position of the image on the film can vary depending on whether the previous film panel is used or not. Adjust this setting if the first card after an error is shifted from the rest. Alternative Mag Verify If set to 1, enables a quicker mag verification step of just looking for any data encoded on the card. If set to 0 verifies all data written to the card.
Printing preferences PLT-02931, Rev. A.1 Setting Description Flattener TOF offset Adjusts the position of the card when the flattener roller engages. Job Canceling Timeout Period Slower PCs can have difficulty canceling all print jobs. Increase this value if all print jobs do not get canceled and instead some restart printing. Ribbon Queueing Position Offset Fine tunes the position of the ribbon prior to printing. Adjust if printing starts in the previous panel or goes off into the next panel.
PLT-02931, Rev. A.1 Printing preferences Setting Description Lam Flipper Card Position Offset Position of the card on the flipper table. 1 = .0076 inches. Lam Right Full Card Top Of Form Controls the card’s leading edge position relative to the hot roller. 1 = .0014 inches. Lam Right Laminate Top Of Form Controls the right side lam patch leading edge position relative to the card. 1 = .0014 inches. Lam Right Full Card End Of Form Position of the end a lamination. 1 = .0014 inches.
Printing preferences PLT-02931, Rev. A.1 3.4.9 Driver defaults This setting allows you to save the current settings for this printer instance as the default. The settings can be saved to a file and be applied to other printer instances of the same printer model. Field Description Save Defaults Click Save to make the current settings the system default for this printer instance. If you want to save these settings to a file. 1. Select the check box and click Save. 2.
Section 4 4 HID Printer Status Monitor The HID Printer Status Monitor displays information about your card printer print jobs. During the installation of the printer driver, you were prompted with the recommended option to install the HID Printer Status Monitor. After installation, the Status Monitor is set to launch on start up. It can be accessed through a short cut in your startup folder or an icon in the notification area (which may be hidden).
HID Printer Status Monitor PLT-02931, Rev. A.1 4.1 Configuration tab This tab allows you to set up how you are notified of print job statuses per printer instance. You can select either the printer node or the printer instance in the device tree. If you select the printer node on the left side of the screen, any changes to the selections on the Options tab on the right side of the screen affect all instances of that printer type.
PLT-02931, Rev. A.1 HID Printer Status Monitor 4.2 System event log tab This tab lists all of the printing events (error, warning, information, or password) since the last time the log has been cleared. The event log can be saved as an EVTX file that can be viewed with the Windows Event Viewer. The system event log is a good way to send information to HID Technical Support. Field Description Log Saves the current log file or opens a saved log file.
HID Printer Status Monitor PLT-02931, Rev. A.1 4.3 Support tab This tab shows the options for obtaining help with the Status Monitor application. Field Description Help Opens a link to the online help file. About Opens a window that displays the print driver version and copyright information for the HID Status Monitor. Technical Support Opens a link to HID Technical Support to submit a technical support case.
Section 5 5 Ethernet option 5.1 Introduction The Ethernet option for the CPI Card Group - Spectrum High Definition Card Printer/Encoder includes the Ethernet port and the internal printer server. Printer Management: The printer driver provides bi-directional status information so you can monitor and manage the printer just as you would any other networked printer. Compatibility: The Ethernet option provides compatibility with TCP/IP and 802.3 Ethernet protocols with an IEEE 802.
Ethernet option Function Host computer Host printer driver PLT-02931, Rev. A.1 Requirement ■ ■ ■ ■ ■ ■ ■ ■ Windows 7 (32- and 64-bit) Windows 8 / 8.1 (32- and 64-bit) Windows 10 (32- and 64-bit) Windows Server 2008 R1 (32- and 64-bit) Windows Server 2008 R2 (64-bit only) Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 The host PC must have installed the correct printer driver with Ethernet support. Note: This driver must be configured for printing to the IP address of the printer. 5.
PLT-02931, Rev. A.1 Ethernet option 5.4 Network services The Ethernet option provides the following services: ■ Print server ■ Web server Note: Other services include a Ping client, address assignment, and printer discovery. 5.4.1 Print server The print server provides printing services via the local area network (LAN) to the client PC (in the same way as a printer connected directly to a USB interface). The print server must be properly configured to provide this printing capability.
Ethernet option PLT-02931, Rev. A.1 5.5.2 Home page The Home page displays general information about the printer. Field Description Printer Information Serial Number Displays the unique fixed serial number of the printer. Firmware Version Displays the current firmware version. Hardware Address Displays the unique fixed hardware address (MAC) of the printer, which is the unique Ethernet device identifier. IPAddress Internet protocol address. IPV6Address Internet protocol address.
PLT-02931, Rev. A.1 Ethernet option 5.5.3 Changes to the settings When you change any setting, you may need to confirm your administrative rights by entering the user name and password. You may also need to restart the printer to continue. Note: The windows displayed for the user name and password varies by the browser you are using. The information to input into the fields is the same. This example shows Google Chrome. 1. Enter the correct user name. The default user name is “root”. 2.
Ethernet option PLT-02931, Rev. A.1 5.5.4 Configuring the network settings Select the Network Settings tab. The Network Settings page displays the current network settings. Field Description TCP/IP Modify the network communications using the transmission control and internet protocol (TCP/IP) settings. SNMP Enables or disables the simple network management protocol (SNMP) and modify settings Discovery Enable or change device discovery settings.
PLT-02931, Rev. A.1 Ethernet option 5.5.4.1 TCP/IP settings 1. Select the TCP/IP link to display the current TCP/IP network settings. Field Description IPv4 Sets either a dynamic host configuration protocol or maintains a permanently assigned IP address for the HDP6600 card printer network parameters. Available options are: DHCP or Static. IPv6 Sets the IPv6 address automatically, maintains a permanently assigned IP address, or disables the IP address for the HDP6600 card printer network parameters.
Ethernet option PLT-02931, Rev. A.1 5.5.4.2 SNMP settings 1. Select the SNMP link to display the current SNMP network settings.
PLT-02931, Rev. A.1 Ethernet option Field Description SNMP Settings Enable or disable simple network management protocol (SNMP). Select the version you wish to use. Available options are SNMP v1/v2c and SNMP v3. Also specify the UDP Port Setting. SNMP v1/v2c Enter the Read Community Name and the Write Community Name for the SNMP v1/v2c setting. SNMP v3 Enter the Read User Name/Write User Name, Security Level, auth-password, and priv-password for the SNMP v3 settings.
Ethernet option PLT-02931, Rev. A.1 5.5.4.3 Discovery settings 1. Select the Discovery link to display the current device discovery network settings. Field Description Device Discovery Turns device discovery on or off. 2. Make any necessary changes and click Save. Note: You may need to confirm your administrative rights by entering a valid user name and password. You may also need to restart the printer to save any changes. See Section 5.5.3 Changes to the settings.
PLT-02931, Rev. A.1 Ethernet option 5.5.5 Preferences The Preferences can be accessed from any of the pages of the interface. Using the Preferences page, you can change your web interface log in password and your language selection.
Ethernet option PLT-02931, Rev. A.1 5.5.5.1 Change password 1. Click the Password link. The Change Web Interface Password window is displayed. 2. Enter a new password. This field is required. 3. Re-enter the new password to confirm. This field is required. 4. Click Save. Note: You may need to confirm your administrative rights by entering a valid user name and password. You may also need to restart the printer to save any changes. See Section 5.5.3 Changes to the settings.
PLT-02931, Rev. A.1 Ethernet option 5.5.5.2 Language selection 1. Click the Language Selection link. The Language Selection window is displayed. 2. Select a language. 3. Click Save. Note: You may need to confirm your administrative rights by entering a valid user name and password. You may also need to restart the printer to save any changes. See Section 5.5.3 Changes to the settings.
Ethernet option PLT-02931, Rev. A.1 5.6 Troubleshooting If you are having trouble connecting to your Ethernet printer or printing to it, you should go through each of the following procedures. 5.6.1 Accessing the IP address of the printer The additional printer display menus for an Ethernet-enabled printers are provided to view its IP address. Follow these procedures to access the IP address of your printer. 1. Switch on the printer. 2. Ensure the printer is connected to the network. 3.
PLT-02931, Rev. A.1 Ethernet option 5.6.4 Verifying that the PC can access the printer using the ping command Follow these instructions to issue a ping command to the printer. 1. At a Command Prompt window, enter “ping [IP address]”: For example: C:\>ping 10.244.69.144 2. A successful ping response is shown here: 3. If the response is successful, move on to the next troubleshooting procedure. 4. An unsuccessful response is shown here: 5. If the ping response is not successful, continue to Step 6. 6.
Ethernet option PLT-02931, Rev. A.1 5.7 Frequently asked questions Question Answer How do I know if my printer has the Ethernet option installed? All printer models come with Ethernet installed as standard equipment. What PC operating systems work with my Ethernet printer? ■ ■ ■ ■ ■ ■ ■ ■ Windows 7 (32- and 64-bit) Windows 8 / 8.
PLT-02931, Rev. A.1 Ethernet option Question Answer How do I upgrade the printer firmware in my Ethernet-enabled printer? This is done in the same way as a USB-connected printer. The PC doing the upgrade must have a driver installed for the printer to be upgraded. This varies by the level of Microsoft Windows you are running. In general, 1. Run the Driver Update Manager from the Settings > Devices > HDP6600 Card Printer > Manage > Printing Preferences. 2. Go to the Utilities tab. 3.
Ethernet option PLT-02931, Rev. A.1 Question Answer How do I choose a static IP address for my printer? Use the Network Settings page if you know the current IP address. The printer also allows you to save the current network settings as static settings using the printer display menu (Network Settings > TCP/IP ), and then switch DHCP (dynamic IP address selection) to DISABLED. Note: You can save static addresses.
PLT-02931, Rev. A.1 Ethernet option 5.8 Glossary of terms Term Definition Default gateway Specifies the address of the router (in a network using subnets) that forwards traffic to a destination outside of the subnet of the transmitting device. DHCP (Dynamic Host Configuration Protocol) The protocol used by a network to automatically assign network settings to connected devices so that they work together.
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Section 6 6 Troubleshooting This section provides specific procedures relating to diagnosing error messages shown on the printer display and the HID Printer Status monitor. 6.1 Error message tables This section provides two troubleshooting tables: the printer display error messages and the messages shown in the status monitor. Each table uses a 3-column presentation to present a specific error shown in the printer display or the printer error message shown on your PC, its cause and solution.
Troubleshooting PLT-02931, Rev. A.1 6.1.2 Troubleshooting with the printer display error message table The printer display shows the current status of the printer. Printer Display Error Message Cause Solution Calibrate Failed Error Message No. 508, 535 Film or ribbon calibration has failed. Verify the film is installed correctly and there is not a ribbon installed. If this problem persists, call for technical assistance. Calibrate Film Error Message No. 504 Film sensors need to be calibrated.
PLT-02931, Rev. A.1 Troubleshooting Printer Display Error Message Cause Solution Failed to Initialize Error Message No. 455, 456 An error has occurred during printer start up. Reset the printer and try again. If problem persists, call for technical assistance. Check Options File Error Message No. 458 Printer not set up correctly or hardware failure. Reset the printer and try again. If problem persists, call for technical assistance. No Film Error Message No. 498 Error reading film tag.
Troubleshooting PLT-02931, Rev. A.1 Printer Display Error Message Cause Solution Headlift Error Error Message No. 553, 554, 555, 556 There is a problem with the transfer roller headlift. Reset the printer and try again. If problem persists, call for technical assistance. Headlift Error Error Message No. 560 There is a problem with the transfer roller headlift. Reset the printer and try again. If problem persists, call for technical assistance. Job Data Error Error Message No.
PLT-02931, Rev. A.1 Troubleshooting Printer Display Error Message Cause Solution Reboot Required Error Message No. 430 Unspecified system error detected by the printer firmware. Reset the printer and try again. If this problem persists, call for technical assistance. Remove Card Error Message No. 464 A card is jammed in the print station or card flipping area of the printer. Clear the jam and press Cancel. Remove Ribbon Error Message No. 533 The print ribbon is installed and needs to be removed.
Troubleshooting PLT-02931, Rev. A.1 Printer Display Error Message Cause Solution Wrong Ribbon Error Message No. 520 The ribbon installed in the printer does not match the ribbon type selected in the printer driver. OR A self-test job cannot be printed with the print media installed. Replace the ribbon in the printer with the type specified by the printer driver. See Manual Error Message No. 431, 432, 433, 452, 457, 485, 547, 548, 549, 550 Unspecified system error is detected by printer firmware.
PLT-02931, Rev. A.1 Troubleshooting 6.1.3 Troubleshooting the printer error message table Printer Error Message Cause Solution See Manual Fail To Initialize A general printer error has occurred. Press Cancel on the printer or click Cancel Print from the HID Printer Status Monitor. Card Not Found The printer is unable to find the card. Check the printer for the card or other obstruction. Remove the obstruction.
Troubleshooting PLT-02931, Rev. A.1 Printer Error Message Cause Solution Flipper Jam The flipper table has jammed while either aligning itself or flipping a card. Open the printer flipper module cover. Clear any cards in the flipper module by pressing Forward and/or Back on the printer display. Ensure that the flipper table can rotate freely. Close the printer flipper module cover. Press Resume on the printer display to continue printing.
PLT-02931, Rev. A.1 Troubleshooting Printer Error Message Cause Solution Ribbon Break/Jam, Check Ribbon A ribbon break/jam has been detected inside the printer. The printer has determined that the installed ribbon has either jammed or broken. Open the printer cover and remove the print ribbon. If ribbon is jammed, remove the jam and tighten the ribbon. Clear any cards in the printer by pressing the Forward and/or Back buttons on the printer display.
Troubleshooting PLT-02931, Rev. A.1 Printer Error Message Cause Solution No Mag Module A print job with magnetic encoding was sent with no magnetic encoder installed in the printer. Ensure that encoding data is not being sent with the print job and reprint the card. Mag Verify Error The printer is unable to verify encoded data. Check the cards and click Cancel Print on the printer display. No Ecard Encoder No smart prox card encoder is installed in the printer.
PLT-02931, Rev. A.1 Troubleshooting 6.2 Resolving common errors Confirm that the system meets the minimum requirements. Access https://www.support.microsoft.com and search for your Microsoft OS system requirements. Confirm the correct installation of the printer driver: ■ Close the software program and check the printer driver. ■ Reboot the computer. ■ Ensure the printer driver is installed correctly. Note: This especially pertains if an obsolete driver was recently removed.
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