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SOUNDPEATS

FAQ

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Summary of content (6 pages)

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SOUNDPEATS FAQ BLUETOOTH-------------------------------------------------------------------- 2 SOUND--------------------------------------------------------------------------- 3 CHARGING---------------------------------------------------------------------- 4 TOUCH CONTROL------------------------------------------------------------ 4 CUSTOMER SERVICE TEAM---------------------------------------------- 5 1
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SOUNDPEATS BLUETOOTH  How to reset SoundPEATS CyberGear? 1. Clear the pairing record on the devices. 2. Place back both earbuds into the charging case. Press and hold the button on the charging case for 10s with the case lid open, until the triangle purple light outside the charging case flashes 3 times and goes off, reset complete. 3. Close the case lid and reopen it to activate the earbuds. Note: Multi-Point Connection CyberGear supports connecting with two devices simultaneously. 1.
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SOUNDPEATS Bluetooth communication gradually becomes weaker the Case 4 player as possible. further away Bluetooth earbuds are placed from a Bluetooth player.When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be weak. When playing music in Game mode. Please exit the game mode when you listen to music. Case 5 Case 6 When a lot of applications are running at the same time Quit apps which you are not when use the Bluetooth function.
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SOUNDPEATS SOUND  Why does the volume of the earbuds reduce after using a period of time? It may be caused by the sound hole being blocked by foreign objects. Please clean the earbuds regularly to avoid dust or secretions blocking.  What can I do if one earbud is quieter than the the other? 1. Please try to clean the earbuds. 2. Please change other songs or videos. For some songs and videos, the sound effect is unstable. 3. Please change other devices.
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SOUNDPEATS Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use fast charger.  What can I do if any earbud stopped charging? 1. Please use a bit of soft cloth with a bit of rubbing alcohol to clean the charging connectors. 2. When you charge the earbuds, please close the cover of the case to charge.
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SOUNDPEATS CUSTOMER SERVICE TEAM  What should I do if the problem about the earbuds is not mentioned in this FAQ? If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.