Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.
Charging the headset Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting the Android smartphone with one-touch (NFC) Switching
Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Connecting the headset to 2 devices simultaneously (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Blueto
Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable t
Pairing cannot be done. One-touch connection (NFC) does not work. Unable to make a Bluetooth connection. Distorted sound The headset does not operate properly. Cannot hear a person on a call.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and on again.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Setting the headset in the carrying case When you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward the headband, and store them in the supplied carrying case. To store the cables and plug adaptor for in-flight use Put the cables and plug adaptor for in-flight use in the holder separated by the divider in the carrying case.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Location and function of parts 1. (left) mark 2. Tactile dot There is a tactile dot on the left unit. 3. Built-in antenna A Bluetooth antenna is built into the headset. 4. N-Mark 5. Left unit 6. Sliders (left, right) Slide to adjust the length of the headband. 7. Headband 8. Noise canceling function microphones (external) (left, right) Pick up the sound of the noise when the noise canceling function is in use. 9. (right) mark 10.
11. Right unit 12. Touch sensor control panel 13. 14. 15. 16. 17. 18. 19. 20. Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation. CUSTOM button Operate when switching the noise canceling function and Ambient Sound Mode, etc. Indicator (red/blue) Lights up in red or blue to indicate the power or communication status of the headset. (power) button Charging indicator (red) Lights up in red while charging.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Indicator (blue/red) next to the (power) button Turning on (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows.
The indicator turns off automatically after a period of time has passed. When the remaining battery charge becomes low, the indicator starts flashing in red. Updating software -- - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. USB Type-C port charging indicator (red) Charging While charging (lights up in red) The indicator turns off after charging is complete.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your ears. Adjust the length of the headband. (left) mark on your left ear and the Put the headset on your head with the There is a tactile dot on the (left) mark side. (right) mark on your right ear.
Put your hand inside the earpad of the left unit Put the headset up and put it in a bag, etc. Put the headset up and hang it on a bag, etc. When you wear the headset with your face up or down as shown below, or when you wear the headset upside down, wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation. Wear the headset correctly while facing forward, or press the (power) button briefly.
When you wear the headset over a cap, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. When the supplied headphone cable is connected to the headset, wearing detection does not work. The wearing detection automatic music playback pause and resume function is only available when connected via Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. The charging indicator (red) of the headset lights up. Charging is completed in about 3 hours (*) and the indicator turns off automatically.
When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging the headset once again. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE Extreme™ Speak-toChat Noise canceling function/Ambient Sound Mode Available operating time LDAC™ AUTO OFF Noise canceling function: ON Max. 16 hours LDAC AUTO OFF Ambient Sound Mode: ON Max. 14 hours LDAC AUTO OFF OFF Max.
Noise canceling function/Ambient Sound Mode Available operating time OFF Max. 30 hours Standby time Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 30 hours Ambient Sound Mode: ON Max. 22 hours OFF Max. 200 hours Headphone cable connected (power is turned on) Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 22 hours Ambient Sound Mode: ON Max. 18 hours OFF Max.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.
You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone/iPod touch or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly. The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app. When storing the headset in a bag, etc., turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand.
4 Touch [WH-1000XM4]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, try again from step 1. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(4) Copyright 2020 Sony Corporation 30
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, if [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, perform the pairing again.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later What is NFC? NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
To disconnect, touch the smartphone again with the headset. You will hear the voice guidance say, “Bluetooth disconnected”. To connect a paired smartphone, perform step 3. Unlock the screen of the smartphone if it is locked. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the smartphone with the headset. Touch the smartphone to the N-Mark on the headset. You will hear the voice guidance say, “Bluetooth disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset.
4 Touch [WH-1000XM4]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, try again from step 1. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”.
4 Touch [WH-1000XM4]. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, if [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH1000XM4]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, try again from step . 4. Click [Pair].
If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 10)”. * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 5. Select [WH-1000XM4], then select [Pair]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4].
[LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, try again from step . If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
3 Register the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Select [WH-1000XM4] of the [Bluetooth] screen and click [Connect]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, try again from step .
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step .
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
Note When connecting, if [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If [WH-1000XM4] is not displayed, perform the pairing again. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
4. Right-click [WH-1000XM4]. If [WH-1000XM4] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu.
The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, if [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed.
How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
2. Click [WH-1000XM4] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. 4 Click the speaker icon in the upper right part of the screen and select [WH-1000XM4]. Now you are ready to enjoy music playback on your computer. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Bluetooth device is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”.
How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(4) Copyright 2020 Sony Corporation 65
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls (HFP/HSP connection). When you wish to use a music player only for music playback and a smartphone only for calls, use a multipoint connection to the headset for each device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using 2 smartphones to use one for listening to music and the other for making phone calls, set up to connect to only one function by operating the smartphone.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
When Bluetooth connections are established between 2 devices and the headset, another paired device can be connected via Bluetooth connection. If you try to make a Bluetooth connection with the headset by operating the third device, the Bluetooth connection with the last device that played music will be maintained, and the Bluetooth connection with the other device will be disconnected. Then a Bluetooth connection between the third device and the headset is established.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. The headset supports High-Resolution Audio playback. 1 Connect a playback device to the headphone cable input jack with the supplied headphone cable.
Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-013-731-11(4) Copyright 2020 Sony Corporation 75
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc. The operation may vary depending on the Bluetooth device.
Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. Hint The headset supports SCMS-T content protection. You can enjoy music and other audio on the headset from a device such as a mobile phone or portable TV that supports SCMS-T content protection. Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device. You can use the touch sensor control panel to perform the following operations.
Fast-reverse: Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback point. Increase the volume: Swipe up repeatedly until the volume reaches the desired level. Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The effect of noise canceling may not be pronounced in a very quiet environment, or some noise may be heard. When you are wearing the headset, depending on how you wear the headset, the effect of noise canceling may vary or a beeping sound (feedback) may be heard.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You will hear the voice guidance say, “Power on”. The noise canceling function is turned on automatically. To turn off the noise canceling function Press the CUSTOM button repeatedly to turn off the noise canceling function.
If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Optimizing the noise canceling function to suit the wearer (NC Optimizer) This function optimizes the noise canceling function by detecting the shape of your face, your hairstyle, how you wear the headset due to the presence or absence of glasses, or the pressure change in an airplane.
If you are on an airplane, we recommend that you turn on the NC Optimizer function at the stable flight condition. The condition optimized with the NC Optimizer function is retained until the NC Optimizer function is used again. It is recommended that you turn on the NC Optimizer function once again after getting off the airplane and so on. The NC Optimizer can also be operated from the “Sony | Headphones Connect” app. Note Put on the headset under the actual usage conditions when running the NC Optimizer.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the CUSTOM button while the noise canceling function is on.
sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. If the CUSTOM button is set as the Google Assistant button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel.
The touch sensor control panel is not touched. Depending on the ambient condition and the type/volume of audio playback, the ambient sounds may not be heard even when using Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Speaking with someone while wearing the headset (Speak-to-Chat) If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.
Directly touch the touch sensor control panel Touch the touch sensor control panel with the pads of your fingers The Speak-to-Chat mode ends in the following instances.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default). Priority on stable connection mode: Prioritizes the stable connection. When you want to prioritize the sound quality, select the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC. SBC This is an abbreviation for Subband Codec. SBC is the standard audio coding technology used in Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce with high accuracy the frequency responses of the original sound source lost during compression.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. 4 When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to end the call. If you received a call during music playback, music playback resumes automatically after ending the call.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. 4 When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to end the call. If you made a call during music playback, music playback resumes automatically after ending the call. Hint Volume for a call can be adjusted during a telephone conversation only.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Tap the touch sensor control panel twice quickly to finish a call. (*) * Some devices may not support this function.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Making a video call on a computer When you make a video call on your computer, you can talk wirelessly from your headset. 1 Connect the headset to your computer via Bluetooth connection. 2 Launch the video calling application on your computer. 3 Check the settings (*) of the video calling application. When you make a video call on your computer, select calling connections (HFP/HSP) and not music playback connections (A2DP).
Disconnecting Bluetooth connection (after use) Speaking with someone while wearing the headset (Speak-to-Chat) Customer support websites 5-013-731-11(4) Copyright 2020 Sony Corporation 104
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the Google Assistant By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphone to operate the smartphone or perform a search. Compatible smartphones Smartphones installed with Android 5.0 or later (The latest version of the Google app is required.) iPhone/iPod touch (Installation of the Google Assistant app is required.
If the CUSTOM button is set as the Google Assistant button in step 2, the voice assist function (Google app) cannot be used. If the CUSTOM button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform a search. Compatible smartphones The OS version supported by the latest version of the Amazon Alexa app on Android or iOS Installation of the latest Amazon Alexa app is required. 1. 2. 3. 4. Open the app store on your mobile device. Search for Amazon Alexa app. Select Install.
3. From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-1000XM4]. If [WH-1000XM4] and [LE_WH-1000XM4] are displayed in [AVAILABLE DEVICES], select [WH-1000XM4]. [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed. It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed. If you cannot find [WH-1000XM4], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. 4.
6. On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the CUSTOM button on the headset is set as the Amazon Alexa button. 4 Press the CUSTOM button to use Amazon Alexa. Press briefly to input a voice command. Example: “What is the weather” “Play music (*)” * Need Amazon or Prime Music subscription. If there is no voice, it will be automatically canceled. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.
When Amazon Alexa is not available for reasons such as not being connected to the network, the voice guidance “Either your mobile device isn’t connected; or you need to open the Alexa App and try again” is heard. Note If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function, Ambient Sound Mode, and NC Optimizer function cannot be operated from the headset. If the CUSTOM button is set as the Amazon Alexa button, the voice assist function (Google app) cannot be used.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps & notifications] - [Advanced] - [Default apps] - [Assist & voice input], and set [Assist app] to the Google app.
a malfunction. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the “Sony | Headphones Connect” app When you connect the smartphone with the “Sony | Headphones Connect” app installed and the headset via Bluetooth connection, you can do the following.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Installing the “Sony | Headphones Connect” app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. 1 Select [Help] on the “Sony | Headphones Connect” app screen. 2 The [Headphones Connect Help] screen appears and support information is displayed. 3 Select the desired item.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Updating the headset software Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed. For details on the latest headset software and how to update the software, refer to the information on the support website.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
The Bluetooth function may not work with a mobile phone, depending on the signal conditions and the surrounding environment. Do not apply weight or pressure to the unit for long periods, including when it is stored, as it may cause deformation. If you experience discomfort while using the unit, stop using it immediately. The earpads may be damaged or deteriorate with long-term use and storage. The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 License notice Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license. https://rd1.sony.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to resolve some issues by charging the headset battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more. Check that you are using the supplied USB Type-C cable.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. When playing music, check that the headset and the transmitting Bluetooth device are connected via an A2DP Bluetooth connection. When using a video calling application on a computer, check that the headset and the computer are connected via an HFP or HSP Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Sound skips frequently. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The effect of noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly move the smartphone around in different directions. Check that the NFC function of the smartphone is turned on. If the smartphone is in a case, remove the case. NFC reception sensitivity varies depending on the smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The headset does not operate properly. You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the touch sensor control panel. When you wear the headset with your face up or down, or when you wear the headset upside down, wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The touch sensor control panel does not respond correctly The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times ( ), and the headset is initialized. This operation resets volume settings, etc.
