Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Use this manual if you encounter any problems, or have any questions. This Help Guide is also available as a PDF, which can be downloaded here.
Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.
Disconnecting BLUETOOTH connection (after use) Using the supplied headphone cable Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device via BLUETOOTH connection Controlling the audio device (BLUETOOTH connection) Disconnecting BLUETOOTH connection (after use) Noise canceling function What is noise canceling? Using the noise canceling function About the Automatic AI noise canceling function Optimizing the noise canceling function to suit the wearer (NC Optimizer)
Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. Sound No sound Low sound level Low sound quality Sound skips frequently during playback. The noise canceling effect is not sufficient.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 What you can do with the BLUETOOTH function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About voice guidance You hear voice guidance in the following situations via the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Headphone cable (approx. 1.5 m (59 1/8 in.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Putting the headset in the carrying case When finished using the headset, fold it and put it in the supplied carrying case as shown below. To store the plug adaptor for in-flight use Put the plug adaptor for in-flight use in the holder in the carrying case as shown below.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Location and function of parts 1. L mark 2. Tactile dot The left unit has a tactile dot. 3. Built-in antenna A BLUETOOTH antenna is built into the headset. 4. N-mark 5. left unit 6. Slider Slide to adjust the length of the headband. 7. Headband 8. Microphone 9. 10. 11. 12. 13. 14. 15. 16. Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
17. Micro-USB port Connect a computer to this port with the supplied micro-USB cable to charge the headset. 18. INPUT jack Connect a music player, etc. to this jack by using the supplied headphone cable. Make sure that you insert the plug of the music player until it clicks. Otherwise, you may not hear the sound normally.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About the indicator You can check various statuses of the headset by the indicators.
For details, refer to “Checking the remaining battery charge.” Charging While charging Indicator next to the NC/AMBIENT button Noise canceling function (green) Noise canceling on Noise canceling off ---- ---For details, refer to “What is noise canceling?.” Ambient Sound Mode (yellow) Normal mode Voice mode ---- ---Quick Attention Mode - - - - Use the “Sony | Headphones Connect” app to switch between the Normal mode and Voice mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted computer. The indicator (red) of the headset lights up. Charging is completed in about 4 hours (*) and the indicator (red) goes off automatically.
If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun. Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Available operating time The available operating times of the headset on a fully-charged battery are as follows: BLUETOOTH connection Music Playback time Codec Qualcomm aptX™ audio/aptX HD/LDAC™ DSEE HX AUTO/OFF AUTO Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 28 hours Ambient Sound Mode: ON Max. 20 hours OFF Max. 34 hours Noise canceling function: ON Max.
Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 40 hours Ambient Sound Mode: ON Max. 30 hours OFF Max. 50 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes. You also hear voice guidance of the remaining battery charge.
B: 100% to 70% C: 70% to 50% D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 System requirements for battery charge using USB USB AC adaptor Using a commercially-available USB AC adaptor capable of feeding in 1.5 A or 0.5 A (the charging time will be shorter with a USB AC adaptor capable of feeding in 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 How to make a wireless connection to BLUETOOTH devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function. Device registration (pairing) When using the BLUETOOTH function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (paring).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™ 4.1 or later NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 4. Unlock the screen of the smartphone if it is locked. Hint If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the smartphone on the N-Mark of the headset. You hear voice guidance “BLUETOOTH disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Switching the device by one touch (NFC) When the headset is connected with a BLUETOOTH device, if you touch an NFC-compatible smartphone on the headset, the headset is connected with the smartphone that touched on the headset most recently (One-touch connection switching). However, if you are talking on a BLUETOOTH mobile phone connected to the headset, you cannot switch the BLUETOOTH connection by one touch.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The smartphone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently.
4 Touch [WH-1000XM2]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and the smartphone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired Android smartphone.” If [WH-1000XM2] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”.
4 Touch [WH-1000XM2]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor control panel on the right unit lightly (about 0.4-second interval).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The iPhone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is on hand.
4 Touch [WH-1000XM2]. If passkey (*) input is required on the display of the iPhone, input “0000.” The headset and the iPhone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired iPhone.” If [WH-1000XM2] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation 35
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”. Check the connection status on the iPhone.
4 Touch [WH-1000XM2]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor control panel lightly (about 0.4-second interval).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. 4. Select [WH-1000XM2], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.
The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WH-1000XM2] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
2. Select [Change PC settings] of the [Settings] charm. 3. Select [Devices] of [PC settings]. 4. Select [Add a device]. 5. Select [WH-1000XM2]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WH-1000XM2] does not appear on the display, try again from step 3.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
3. Select [WH-1000XM2], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WH-1000XM2] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation 46
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
3. Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor control panel lightly (about 0.4-second interval). Note If the sound quality for music playback is low, make sure that the function that supports music playback connections (A2DP) is available on your computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset.
3. Select [Control Panel] in the [Settings] charm. 4. Select [Hardware and Sound], then [Devices and Printers]. 5. Right-click [WH-1000XM2] in the [Devices and Printers] screen. 6. Select [Advanced Operation] — [Connect to audio sink device].
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor control panel lightly (about 0.4-second interval).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired computer (Windows 7) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
3. Click [Listen to Music]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor control panel lightly (about 0.4-second interval).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with other BLUETOOTH devices Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The BLUETOOTH device is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently.
The above procedure is an example. For details, refer to the operating instructions supplied with your BLUETOOTH device. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired BLUETOOTH device 1 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”. Check the connection status on the BLUETOOTH device.
Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation 58
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting the headset to both a music player and a smartphone or mobile phone When you connect the headset to 2 BLUETOOTH devices, you can use them differently. For example, one for listening to music (with the A2DP BLUETOOTH connection) and the other for making phone calls (with the HFP or HSP BLUETOOTH connection).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting the headset to 2 Android smartphones When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection with 2 smartphones separately, one for listening to music and the other for making phone calls, change the settings of the smartphones so that only one of the functions is connected for each smartphone.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting the headset to an Android smartphone and an iPhone When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection using an Android smartphone and an iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Using the supplied headphone cable You can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and turn the headset on. The headset supports high resolution audio playback when connecting via the supplied headphone cable and turned on. When turning on the headset, the indicator (green) next to the NC/AMBIENT button lights up or flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile): enables you to enjoy high-quality audio content wirelessly. AVRCP (Audio Video Remote Control Profile): enables you to adjust volume, etc.
To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change. When the volume reaches the maximum or minimum, an alarm sounds. Hint The headset supports SCMS-T content protection. You can enjoy music, etc., from a device such as a mobile phone or portable TV that supports SCMS-T content protection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Controlling the audio device (BLUETOOTH connection) If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device. The touch sensor control panel works as follows according to how you operate the touch sensor control panel. Play/Pause: Double-tap lightly (about 0.4-second interval).
Fast-reverse: Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback point. To increase the volume: Swipe up repeatedly until the volume reaches the desired level. To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (howling) may occur.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You hear voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. The indicator (green) next to the NC/AMBIENT button lights up. To turn off the noise canceling function Press the NC/AMBIENT button repeatedly.
About voice guidance Turning on the headset What is noise canceling? About the Automatic AI noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-697-257-11(2) Copyright 2017 Sony Corporation 74
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About the Automatic AI noise canceling function The Automatic AI (Artificial Intelligence) Noise Canceling function constantly analyzes environmental ambient sound components and automatically selects the most effective noise canceling mode. Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced. NC Mode B Noise mainly in a bus or a train is effectively reduced.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Optimizing the noise canceling function to suit the wearer (NC Optimizer) This function optimizes the noise canceling function by detecting the shape of your face, your hairstyle, the headset attaching condition based on the absence or presence of glasses, or the pressure change in an airplane. We recommend that you turn on this function when you use the headset for the first time or the pressure in an airplane changes.
Note When performing the NC Optimizer, wear the headset in the actual use condition. Do not touch the headset while performing the optimizer. If the headset receives another operation while performing the NC Optimizer, the optimizing is canceled.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the NC/AMBIENT button repeatedly while the noise canceling function is on.
Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-697-257-11(2) Copyright 2017 Sony Corporation 79
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sound, and ringtone to allow ambient sound to be heard easily. It is useful when you want to listen to a train announcement, etc. To activate the Quick Attention Mode Touch the whole touch sensor control panel of the right unit. The Quick Attention Mode is activated while the whole right touch sensor control panel is touched.
The touch sensor control panel is not touched. To deactivate the Quick Attention Mode Move your hand off the touch sensor control panel of the right unit. Note Depending on the ambient condition and type/volume of the played back audio, ambient sound may not be heard even if you use the Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as a road with car traffic.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default). Priority on stable connection: prioritizes the stable connection. When using an AAC, aptX, aptX HD or LDAC compatible device, use with the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a BLUETOOTH connection. The headset supports the following 5 codecs for music playback via an A2DP connection: SBC, AAC, aptX, aptX HD and LDAC. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by BLUETOOTH devices. All BLUETOOTH devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About the DSEE HX function The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of HighResolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change. When the volume reaches the maximum or minimum, an alarm sounds. 4 To end the call, double-tap the touch sensor control panel lightly again. If you received a call during music playback, music playback resumes automatically.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change. When the volume reaches the maximum or minimum, an alarm sounds. 4 To end the call, double-tap the touch sensor control panel lightly again. If you made a call during music playback, music playback resumes automatically after ending the call. Hint Volume for a call can be adjusted during a telephone conversation only.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Supported profile: HSP (Headset Profile) Outgoing call Double-tap the touch sensor control panel lightly to cancel an outgoing call. (*) Incoming call Double-tap the touch sensor control panel lightly to answer a call. During call Double-tap the touch sensor control panel lightly to finish a call. (*) * Some devices may not support this function.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Turn the Google App on. On the Android smartphone, select [Settings] — [Apps]. A gear icon appears in the top-right corner of the display.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] — [Siri] to turn Siri on. The operation above is an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 What you can do with "Sony | Headphones Connect" app When you connect the smartphone (installed with the “Sony | Headphones Connect” app) and the headset via the BLUETOOTH function, you can do the following.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Installing "Sony | Headphones Connect" app 1 Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment. Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices.
Do not expose the headset to water. The headset is not waterproof. Remember to follow the precautions below. Be careful not to drop the headset into a sink or other container filled with water. Do not use the headset in humid locations or bad weather, such as in the rain or snow. Do not get the headset wet. If you touch the headset with wet hands, or put the headset in a damp article of clothing, the headset may get wet and this may cause a malfunction of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Connect the headset to a computer to charge the battery. You may be able to resolve some issues by charging the battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The headset is not turned on. Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Charging cannot be done. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH device and make an A2DP BLUETOOTH connection. Turn up the volume of the headset and the connected device (i.e., smartphone). Check that the connected device is playing back.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Low sound level Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Low sound quality Turn down the volume of the connected device. Keep the headset away from a microwave oven, Wi-Fi device, etc. Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the BLUETOOTH device. Keep the headset away from a TV. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Sound skips frequently during playback. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on (the indicator (green) next to NC/AMBIENT button lights up). Adjust the earpad position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing cannot be done. Bring the headset and the BLUETOOTH device within 1 m(3 feet) from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. Pair the headset with a BLUETOOTH device. When you want to pair a 2nd or subsequent device, press and hold the button of the headset for more than 7 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the headset. Check that the NFC function of the smartphone is set to on. If the smartphone is in a case, remove it. NFC reception sensitivity varies depending on the device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Unable to make a BLUETOOTH connection Check that the headset is turned on. Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on. If the headset automatically connects to the last connected BLUETOOTH device, you may fail to connect the headset to other devices via the BLUETOOTH function. In that case, operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The BLUETOOTH wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 The headset does not operate properly. Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 No voice from callers Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the headset and the connected device (i.e., smartphone). Check that output of the BLUETOOTH device is set for the headset. Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, connect the headset to a booted computer using the supplied micro-USB cable, then press the button and NC/AMBIENT button simultaneously. The headset will be reset. Pairing information is not deleted. To charge the headset after resetting, disconnect and reconnect the micro-USB cable.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Initializing the headset to restore factory settings Disconnect the micro-USB cable, turn off the headset, then press and hold the button and the NC/AMBIENT button simultaneously for more than 7 seconds. The indicator (blue) flashes 4 times ( ), and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted.
