Roger NeckLoop User Guide
Contents 1. Welcome 2. Getting to know your Roger NeckLoop 2.1 Compatibility 2.2 Device description 2.3 Accessories included 2.4 LED and display icons 3. Getting started 3.1 Charging 3.2 Wearing 3.3 Connecting to a Roger microphone 3.4 Adjusting the volume 4. Using USB for audio 5. Checking receiver functionality 5.1 Connecting headphones 5.2 Setting maximum volume 6. Troubleshooting 5 6 7 8 9 10 14 14 17 18 20 21 23 23 25 26 7. Compliance information 8.
1. Welcome Congratulations on choosing Roger NeckLoop from Phonak. Roger NeckLoop is an easy-to-use and affordable Roger™ receiver suitable for use with any hearing aid or sound processor featuring a T-coil (from Phonak or any other manufacturer). Roger NeckLoop is compatible with Roger microphones from Phonak. Please read this User Guide carefully to make sure that you understand and get the best out of your device.
2. Getting to know your Roger NeckLoop Your hearing solution consists of three main elements: Roger NeckLoop, your hearing aid/sound processor and a Roger microphone. Listener Talker Using hearing aids and Roger NeckLoop Using Roger microphone The Roger microphone transmits the talker’s voice wirelessly to your hearing aid/sound processor via the Roger NeckLoop. You only need to activate the T-coil in your hearing aid/sound processor to hear the talker’s voice loud and clear. 2.
2.2 Device description 2.
2.4 LED and display icons Operation 10 Volume Display and battery level indicator are lit for a few seconds. Roger NeckLoop has been switched on and is ready for use. Volume level is shown from minimum to maximum (filled bar) Press volume button (+/-) to adjust volume step by step up or down. Connect icon shows in display. Roger microphone is successfully connected to Roger NeckLoop. The volume limiter is active. Volume cannot be increased beyond the horizontal line.
Charging Battery status 12 4 of 4 LED bars solid green. Battery capacity is 81-100%. 1 of 4 LED bars solid green. Battery capacity is 5-20%. 1 red LED bar blinking. + crossed battery icon blinking in display. Battery capacity is < 5%. Charge the device. Icon appears in display for 3 seconds, and then disappears. Roger NeckLoop is connected to the charger and is being charged. 1 LED bar blinking green. The battery is <20% charged. 2 LED bars solid green + 1 blinking green.
3. Getting started 3.1 Charging Fully charge Roger NeckLoop before using it the first time. Using the charger 1. Plug the smaller end (USB C) of the charging cable into your Roger NeckLoop. Charging via computer 1. Plug the smaller end (USB C) of the charging cable into your Roger NeckLoop. 2. Plug the larger end (USB A) of the charging cable into the USB port on your computer. 2. Plug the larger end (USB A) of the charging cable into the external power supply. 3.
With the supplied charger, Roger NeckLoop is: • 80% charged after 1 hour • 100% charged after 3 hours • Once fully charged, Roger NeckLoop can be used for 10 hours or more. 3.2 Wearing 1. Attach one end of the inductive neck loop in the socket on top of the Roger NeckLoop. 2. Place the loop around your neck and attach the other end of the loop to the other socket.
3.3 Connecting to a Roger microphone 1. Turn on your Roger microphone. 3. Hold Roger NeckLoop within 10 cm / 4 inches of your Roger microphone. 4. Press briefly the ‘Connect‘ button 2. Switch your hearing aid/sound processor to the T-coil program. It may be necessary to contact your hearing care professional to enable the T-coil program in your hearing aid/sound processor. 18 on the Roger microphone. See the user guide for your Roger microphone. Successful connection is indicated in the display.
4. Using USB for audio 3.4 Adjusting the volume Use the volume buttons to adjust the volume to a comfortable level. Volume up Volume down Roger NeckLoop can be connected to a compatible computer or smart device with USB cable to listen to, or record audio transmitted from a Roger microphone. 1. Connect Roger NeckLoop to the smart device or computer with a USB cable. A battery icon will appear for 3 seconds in the display. 2. Turn Roger NeckLoop on. Roger NeckLoop will display a note icon. 3.
5. Checking receiver functionality (for hearing care professionals) 5.1 Connecting headphones Headphones can be used to monitor the audio. To benefit from maximum hearing comfort, use the official Roger NeckLoop headphones. 1. Plug the headphones into the headphone socket. 2. Turn Roger NeckLoop on. Please refer to the user guide for the smart device or computer for correct settings and compatiblity information. 22 3. Put on the headphones.
• The neck loop output is automatically switched off when the headphones are attached (to save battery power). • The volume will always start at a safe level. Use the volume control to increase or decrease the volume (see page 20) if needed. 5.2 Setting maximum volume To ensure a comfortable listening level with headphones at all times, the maximum allowable volume position can be adjusted by activating the volume limiter. Within 30 sec of startup: 1. Adjust the volume to your liking. 2.
6. Troubleshooting Problem Causes Solutions I cannot switch on the Roger NeckLoop. The battery is empty. Charge your Roger receiver for at least four hours. I cannot hear sound from the Roger microphone. One or all devices are switched off. Make sure all devices (Roger NeckLoop, Roger microphone, hearing aids) are turned on and fully operational. The T-coil in the hearing instrument is not activated. Switch your hearing aids to the T-coil program.
Problem Causes Solutions The signal is interrupted during audio streaming. Roger NeckLoop is too far away from the Roger microphone. Move closer to the Roger microphone to be within its operating range. Roger NeckLoop is shielded by an obstacle (e.g. human body) Adjust the device orientation and make sure you are in line of sight to the Roger microphone. Electromagnetic fields from other equipment may create an audible hum through the T-coil of your hearing instruments.
7. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Device Regulation 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on https://www.phonak.com/com/en/certificates.html (Phonak worldwide locations).
Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: The device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Any serious incident that has occurred in relation to the device should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: the death of a patient, user or other person, the temporary or permanent serious deterioration of a patient‘s, user‘s or other person‘s state of health, a serious public health threat.
Technical specifications Contra indications: Neck loop receivers do not provide a therapeutic or diagnostic function. The therapeutic function is solely provided by the parent medical device (e.g. hearing aid or cochlea implant), which receives and further processes the inductive signal provided by the neck loop. Therefore, the neck loop itself has no own clinical indication. RF parameters Operating frequency <9 kHz 2.4 GHz Max.
8. Information and explanation of symbols Fast electric transients (Burst) EN 61000-4-4:2012 (IEC 61000-4-4:2012) (Test Levels: ±2 kV AC ports, ±1 kV Signal ports) Surges EN 61000-4-5:2014 (IEC 61000-4-5:2014) (Test Levels: ±1 kV L-N) Radio frequency common mode EN 61000-4-6:2014 (IEC 61000-4-6:2013) (Frequencies: 0.
This symbol indicates that products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. Keep dry. Humidity during transportation and storage: <90% (non-condensing). Humidity operation: <95% (noncondensing). This symbol indicates that the user guide contains important information and must be read before using the product. Atmospheric pressure: 500 hPa to 1060 hPa.
9. Important safety information This symbol on the product or its packaging means that it should not be disposed of with your other household waste. It is your responsibility to dispose of your waste equipment separately from the municipal waste stream. The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health. This product has an embedded, nonreplaceable battery.
Only authorized personnel are allowed to open the device due to possible electrical hazard. Changes or modifications to the device that were not explicitly approved by Sonova are not permitted. Such changes may damage your ear or the device. Do not use the device in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled). Do not use your Roger NeckLoop in areas where electronic equipment is prohibited.
Portable RF communications equipment periphals such as antenna cables and external antennas should be used no closer than 30 cm (12 inches) to any part of the Roger NeckLoop including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. 9.2 Product safety information 9.
10. Care and maintenance 11. Service and warranty Cleaning of the device Using a dry lint-free cloth is the preferred method for cleaning. If necessary, the surface can be cleaned with mild soapy water. However, the cloth should be damp and not dripping wet to prevent moisture from entering the device. Do not use aggressive substances such as solvents or paint thinners as these can impair the surface. 11.
Notes 11.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his/her office.
Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen Germany 029-3299-02/V1.0/2020-09/cl © 2020 Sonova AG All rights reserved Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
