Phonak Audéo P TM User Guide Phonak Audéo P-312/13T Phonak Audéo P-312/13T Trial
This user guide is valid for: Wireless hearing aids Phonak Audéo P90-312 Phonak Audéo P90-13T Phonak Audéo P70-312 Phonak Audéo P70-13T Phonak Audéo P50-312 Phonak Audéo P50-13T Phonak Audéo P30-312 Phonak Audéo P30-13T Phonak Audéo P-312 Trial Phonak Audéo P-13T Trial CE mark applied 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020
Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12.
Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the User Guide carefully to make sure that you understand and get the best out of hearing aids.
For any information regarding the repair service of the hearing aid or accessories please contact the hearing care professional. Phonak – life is on www.phonak.
Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
Further Information 13. Operating, transport and storage conditions 14. Care and maintenance 15. Exchanging the earwax protection 16. Service and warranty 17. Compliance information 18. Information and description of symbols 19. Troubleshooting 20.
1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Changing batteries 1 2 Open the Remove the sticker from the new battery door. battery and wait two minutes. 8 3 Place battery in the battery door with the “+” symbol facing upwards.
On/Off On Off Multi-function button The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. Flight mode To enter flight mode press the lower part of the button for 7 seconds while closing the battery door.
2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • checking “Your hearing aid details” on page 3. • comparing your hearing aid with the following models.
3. Left & right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid.
4. On/Off The battery door is also the on/off switch. 1. Closed battery door = hearing aid is on 2. Open battery door = hearing aid is off When you switch on the hearing aid you might hear a start-up melody.
5. Batteries 1. 2. Remove the Open the sticker from the battery door. new battery and wait two minutes. 3. Place battery in the battery door with the “+” symbol facing upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door could be damaged. Low power: You will hear two beeps when the battery is low.
change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (312 or 13) by: • checking “Your hearing aid details” on page 3. • checking the marking on the inner side of the battery door. • checking the following table.
6. Putting on the hearing aid 1. Place the hearing aid behind your ear. 2. Insert the earpiece into your ear canal. 3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 1. Pull on the bend of the tube and remove the hearing aid from behind the ear.
8. Multi-function button The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout. If the hearing aid is paired with a Bluetooth® enabled phone, a short press on the upper or lower part of the button will accept an incoming call and a long press will reject an incoming call – refer to chapter 11.
9. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Bluetooth enabled device, e.g. cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.
10. Initial pairing 10.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. Initial pairing process can take up to 2 minutes. 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2.
3. Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.
10.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices.
11. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids will pick up and transmit your voice to the phone. Your voice Caller’s voice Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
11.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your hearing aids will pick up and transmit your voice to the phone. 11.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids. The call can be accepted by a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
12. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid: 1. Open battery door. 2.
12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: 1. Open battery door. 2. Close the battery door on the hearing aid again.
13. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide.
14. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline. Further information regarding product safety, see chapter 20.2.
Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Use of your hearing aid around water can restrict air flow to the batteries causing it to stop working.
Daily Inspect the earpiece for earwax and moisture deposits and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules. Weekly Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids.
15. Exchanging the earwax protection Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage. Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced. The earwax protection should be replaced every four to eight weeks. 15.1 Removing the earpiece from the speaker 1. Remove the earpiece from the speaker by holding the speaker in one hand and the earpiece in the other.
2. Gently pull off the earpiece to remove. 3. Clean the speaker with a lint-free cloth.
15.2 Exchanging the earwax protection with CeruShield™ Disk 1. Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon. 2. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks. After the click you will see the used earwax protector in the opening below the bin icon.
3. To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. After the click you will see the new earwax protector is now inside the speaker.
15.3 Attaching the earpiece to the speaker 1. Hold the speaker in one hand and the earpiece in the other. 2. Slide the earpiece over the speaker sound outlet. 3. The speaker and the earpiece should fit perfectly together.
16. Service and warranty Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earpieces, external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
17. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
The wireless models listed on page 2 are certified under: Phonak Audéo P-312 & P-13T (P90/P70/P50/P30) Phonak Audéo P-312 Trial & P-13T Trial USA Canada FCC ID: KWC-MZP IC: 2262A-MZP Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
• Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the device into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. It is designed not to exceed the emission limits for exposure to radio frequency (RF) energy set by the the Federal Communications Commission and ISED.
Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5 mW Bluetooth® Range ~1 m Bluetooth 4.
Immunity standards 44 EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
18. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. During transportation keep dry. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Indicates that the device is a medical device. Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 20.
The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.
19.
What to do Change battery (chapter 5) Clean speaker opening/earpiece Insert battery correctly (chapter 5) Switch hearing aid on by completely closing battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8) Change battery (chapter 5) Clean speaker opening/earpiece Turn volume up if volume control available (chapter 8) Contact you hearing care professional Change battery within the next 30 minute
20. Important safety information Please read the information on the following pages before using your hearing aid. Intended use: The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus. Indications: Presence of hearing loss.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence.
20.1 Hazard warnings Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing. Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted.
Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. Titanium shells of custom hearing aids and earpieces can contain small quantities of acrylates from adhesives.
strongly recommended to see a physician for safe removal. To prevent pushing the dome towards the eardrum, never try to re-insert the speaker into the ear canal. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e.
Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. Hearing aids should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities.
After mechanical stress or shock to the customized earpiece, please ensure that it is intact before placing it in the ear. Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
20.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids. The table in chapter 5 explains exactly which type of battery your particular hearing aids require. Remove the battery if you are not using your hearing aid for a long period of time.
Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com Sonova Deutschland GmbH Max-Eyth-Str. 20 DE-70736 Fellbach-Oeffingen Germany 029-0843-02/V1.
Document Detail 07-Apr-2020 1 Type: PDL Effective Date: 07-Apr-2020 Expiration Date: Document No.: PDL-747 Rev.
