Phonak Virto M TM User Guide Phonak Virto M-312/312 NW O/Titanium/10 NW O
This user guide is valid for: Wireless models Phonak Virto M90-312 Phonak Virto M70-312 Phonak Virto M50-312 Phonak Virto M30-312 CE mark applied 2019 2019 2019 2019
Non wireless models Phonak Virto M90-312 NW O Phonak Virto M70-312 NW O Phonak Virto M50-312 NW O Phonak Virto M30-312 NW O Phonak Virto M90-Titanium Phonak Virto M70-Titanium Phonak Virto M90-10 NW O Phonak Virto M70-10 NW O Phonak Virto M50-10 NW O Phonak Virto M30-10 NW O CE mark applied 2019 2019 2019 2019 2019 2019 2019 2019 2019 2019 3
Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your Virto M-312 hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14.
Contents Your hearing aid 1. Quick guide 2. Parts of the hearing aid Using the hearing aid 3. Left and right hearing aid markings 4. On/Off 5. Batteries 6. Putting on the hearing aid 7. Removing the hearing aid 8. Push button 9. Volume control 10. Adjusting Virto M-Titanium or Virto M-10 NW O with Phonak MiniControl 11. Connectivity overview Virto M-312 12. Initial pairing Virto M-312 13. Phone calls Virto M-312 14. Flight mode Virto M-312 15.
Further Information 16. Care and maintenance 17. Service and warranty 18. Compliance information 19. Information and description of symbols 20. Troubleshooting 21.
1. Quick guide Left and right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Left Right Changing batteries 1. 2. Remove the Open the sticker from the battery door. new battery and wait two minutes. 8 3. Place battery in the battery door with the “+” symbol facing upwards.
On/Off On Off Push button Models with this option only: The push button on your hearing aid can have various functions. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards. Flight mode Virto M-312 To enter flight mode press the push button for 7 seconds while closing the battery door. To exit flight mode, simply open and close the battery door again.
2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 5. • Or comparing your hearing aid with the following shown models. Pay attention to the shape of the hearing aid and if a volume control is present.
Virto M-312 Sound outlet / wax protection system Push button Volume control (optional) Custom made shell Battery door Virto M-312 NW O Sound outlet / wax protection system Custom made shell Battery door Virto M-Titanium and Virto M-10 NW O Sound outlet / wax protection system Push button (optional) Removal handle Custom made shell Battery door 11
3. Left and right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the battery door, on the shell (text printed in red or blue) or shell is colored red or blue. Blue marking for left hearing aid. Red marking for right hearing aid.
4. On/Off The battery door is also the on/off switch. 1. Closed battery door = hearing aid is on 2. Opened battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.
5. Batteries 1. 2. Remove the Open the sticker from the battery door. new battery and wait two minutes. 3. Place battery in the battery door with the “+” symbol facing upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door can be damaged. Low power: You will hear two beeps when the battery is low.
Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (312 or 10) by: • Checking “Your hearing aid details” on page 5. • Checking the marking on the inner side of the battery door. • Checking the following table.
6. Putting on the hearing aid (all models) 1. Take your hearing aid up to your ear and place the ear canal part into your ear canal.
7. Removing the hearing aid 7.1 Removing the hearing aid with a removal handle 1. Hold the removal handle and carefully pull the hearing aid up and out of the ear.
7.2 Removing the hearing aid without a removal handle 1. Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw. 2. Grasp the protruding hearing aid and remove it.
8. Push button Models with this option only: The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this printout. Virto M-312: If your hearing aid is paired with a Bluetooth® enabled phone, a short press on the push button will accept an incoming call and a long press will reject an incoming call – refer to chapter 13.
9. Volume control Models with this option only: To increase the volume, turn the volume control forwards (towards nose). To decrease the volume, turn the volume control backwards (towards back of head). The volume control can be disabled by the hearing care professional.
10. Adjusting Virto M-Titanium or Virto M-10 NW O with Phonak MiniControl The MiniControl contains a magnet that functions like a remote control to change the settings of your Virto M-Titanium or Virto M-10 NW O. Your Virto M-Titanium or Virto M-10 NW O in combination with MiniControl can have various functions or can remain inactive. This depends on your individual settings, which are indicated in your individual “Hearing aid instructions”.
While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid. Promtly remove the magnet as soon as your Virto M-Titanium or Virto M-10 NW O is in the desired program or the volume is ideal for you. If you use a medical device like a pacemaker or ICD device (implantable cardioverter defibrillator), please read the specific user guide to clarify possible impact of magnetic fields to your medical device.
11. C onnectivity overview Virto M-312 The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.
12. Initial pairing Virto M-312 12.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2.
3. Select the hearing aid in the list of Bluetooth enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://marvel-support.phonak.
12.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to up to two devices. Your hearing aids can be connected to one device at a time.
13. Phone calls Virto M-312 Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones. Your voice Caller’s voice Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
13.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through their own microphones. 13.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids. The call can be accepted by a short press on the push button on the hearing aid (less than 2 seconds) or directly on your phone.
13.3 Ending a call A call can be ended by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone.
13.4 Rejecting a call An incoming call can be rejected by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone.
14. Flight mode Virto M-312 Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid: 1. Open battery door. 2. Hold down the push button on the hearing aid for 7 seconds while closing the battery door.
14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: 1. Open battery door. 2. Close the battery door again.
15. J oin our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges. • Blog A blog to keep up-to-date with the latest news on anything hearing.
16. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 21.2.
Daily Daily cleaning and the use of a drying system is highly recommended. C&C line from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing aids. If your hearing aid is performing weakly or fails to operate, clean or replace the wax guard system.
17. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aid about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
18. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver.
Radio information of your hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth® Range Bluetooth Profiles supported Resonant loop antenna 2.4 GHz – 2.48 GHz GFSK, Pi/4 DPSK, GMSK < 1 mW ~1m 4.
Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
19. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. During transportation keep dry. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Operating conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. The hearing aid models Virto M-Titanium and Virto M-10 NW O are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations. However, the hearing aid is not intended to be used in water activities that includes chlorinated water, soap, salt water or other liquids with a chemical content.
Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 21.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPa to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
20.
What to do Change battery (chapter 5) Clean sound outlet Insert battery correctly (chapter 5) Switch hearing aid on by completely closing the battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8 + 9) Change battery (chapter 5) Clean sound outlet Turn volume up if volume control available (chapter 8 + 9) Contact you hearing care professional Change battery within the next 30 minutes (chapter 5
21. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
21.1 Hazard warnings Your Virto M-312 hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14. The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety. The hearing aid is a small device and contains small parts.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e.
Virto M-312 only: Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. Avoid strong physical impacts to the ear when wearing in-theear hearing aids. The stability of in-the-ear shells is designed for normal use. A strong physical impact to the ear (e.g.
21.2 Information on product safety Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. Protect your hearing aid from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods.
If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance. Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional.
Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.).
029-0812-02/V1.00/2019-09/cu © 2019 Sonova AG All rights reserved 323573 613389 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
