Phonak Naída P TM User Guide Phonak Naída P-PR Phonak Naída P-PR Trial
This user guide is valid for: Hearing aids Phonak Naída P90-PR Phonak Naída P70-PR Phonak Naída P50-PR Phonak Naída P30-PR Phonak Naída P-PR Trial 2021 2021 2021 2021 2021 Non wireless charging accessory Phonak Charger BTE RIC 2 2019
Your hearing aid and charger details If no box is checked and you do not know the model of your hearing aid or charging accessory, please ask your hearing care professional. The hearing aids described in this user guide contain a built-in and non-removable rechargeable lithiumion battery. Please also read safety information regarding handling rechargeable hearing aids (chapter 24).
Your hearing aids and charger have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
Contents Your hearing aid and charger 1. Quick guide 2. Parts of the hearing aid & charger Using the charger 3. Preparing the charger 4. Charging the hearing aids Using the hearing aid 5. Left & right hearing aid markings 6. Putting on the hearing aid 7. Removing the hearing aid 8. Multi-function button with indicator light 9. On/Off 10. Tap Control 11. Connectivity overview 1 2. Initial pairing 13. Phone calls 14. Flight mode 15.
Further information 16. Join our hearing loss community! 17. Operating, transport and storage conditions 18. Care and maintenance 19. Exchanging the earpiece 20. Service and warranty 21. Compliance information 22. Information and description of symbols 23. Troubleshooting 24.
1. Quick guide Charging your hearing aid Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. After placing your hearing aid in the charger, the indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will be constantly on, i.e. solid green light. Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid.
Multi-function button with indicator light The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. Phone calls: If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. On/Off: Firmly press the lower part of the button for 3 seconds until the indicator light blinks.
2. Parts of the hearing aid & charger The following pictures show the hearing aid model and charger accessory described in this user guide. You can identify your personal models by: • checking “Your hearing aid & charger details” on page 3. • comparing your earpiece, hearing aid and charger with the following models.
Charger Hearing aid charging slots with left/right indicators USB-C connection to external power supply Indicator light for power USB cable (< 3 m) Power supply 11
3. Preparing the charger Connecting the power supply c a d b a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the USB port on the charger. c) Plug the power supply into a power outlet. d) The indicator light is green when the charger is connected to the power supply. Power supply specification Power supply output voltage Charger input voltage USB cable specifications 12 5 VDC +/-10%, current 1 A 5 VDC +/-10%, current 1 A 5 V min.
4. Charging the hearing aids Low power: You will hear two beeps when the battery is low. You will have approximately 60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings). The hearing aid contains a built-in and nonremovable rechargeable lithium-ion battery. Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. The hearing aid must be dry before charging, see chapter 18.
4.1 Using the charger Please refer to chapter 3 for how to set up the charger. 1. Insert the hearing aid into the charging slots. Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging slots. The hearing aids will automatically be switched off when inserted into the charger. 2. The indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e.
The charging process will automatically stop when the batteries are fully charged, so the hearing aid can be safely left in the charger. It can take up to 3 hours to charge the hearing aid. The charger lid can be closed while charging. Charging times Indicator light Charging state Approx.
3. Remove the hearing aid from the charger by 1. pulling the hearing aid gently toward yourself and 2. lifting it out of the charger. 2 1 Do not hold the tube to remove the hearing aid from the charger as this can damage the tube. The hearing aid switches on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aid is ready.
5. Left & right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the SlimTube. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid.
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold 1. Take the earmold up to your ear and place the ear canal part into your ear canal. 2. Place the hearing aid behind your ear. 3. Insert the upper part of the earmold into the upper part of the bowl of your ear.
6.2 Putting on the hearing aid with dome or SlimTip 1. Place the hearing aid behind your ear. 2. Insert the earpiece into your ear canal. 3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold 1. Lift the hearing aid above the upper part of your ear. 2. Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.
7.2 Removing the hearing aid with dome or SlimTip 1. Pull on the bend of the tube and remove the hearing aid from behind the ear.
8. Multi-function button with indicator light The multi-function button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.
9. On/Off Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. Wait until the solid green light indicates the hearing aid is ready. Switch off hearing aid Press and hold the lower part of the button for 3 seconds until the solid red light indicates the hearing aid is off.
10. Tap Control Tap Control is only available for models P90 and P70. If paired with a Bluetooth enabled device, multiple functions can be accessed using Tap Control e.g. accept/end phone call, pause/resume streaming, start/stop voice assistant. This is indicated in your individual “Hearing aid instructions”. To use Tap Control tap the top of your ear twice.
11. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Bluetooth enabled devices TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.
12. Initial pairing 12.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aid will connect automatically to the device. Initial pairing can take up to 2 minutes. 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2.
3. Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.
12.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices.
13. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone. Your voice Caller’s voice Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
13.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone. Alternatively, for models P90 and P70, tap the top of your ear twice to request the voice assistant to dial the phone number.
13.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids. The call can be accepted by tapping the top of your ear twice (only available for models P90 and P70), a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
13.3 Ending a call A call can be ended by tapping the top of your ear twice (only available for models P90 and P70), a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
13.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
14. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.
1. If the hearing aid is turned off, proceed to Step 2. If the hearing aid is on, turn it off by pressing and holding the lower part of the button for 3 seconds, until the indicator light turns solid red for 2 seconds, signifying that the hearing aid is switching off. 2. Press and hold the lower part of the button. The green indicator light blinks when the hearing aid starts up. 3. Keep pressing the button for 7 seconds, until the indicator light is solid orange, then release the button.
14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Switch the hearing aid off and then on again - refer to chapter 9.
15. Rebooting your hearing aid Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings. 1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds. 2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green.
16. J oin our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges. • Blog A blog to keep up-to-date with the latest news on anything hearing.
17. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.
Please ensure to charge the hearing aids regularly during long-term storage. These hearing aids are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations. Therefore you do not have to worry about getting the hearing aids exposed to a rain shower or sweat. However, these hearing aids are not intended to be used in water activities that includes chlorinated water, soap, salt water or other liquids with a chemical content.
18. Care and maintenance Diligent and routine care of your hearing aid and charger contribute to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 24.2.
General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. Your hearing aids are resistant to water, sweat and dust under the following conditions: • After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Always make sure that the hearing aids and charger are dry and clean before charging.
Daily Hearing aid: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice. Chargers: Make sure that charger slots are clean. Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger.
19. Exchanging the earpiece If your hearing aid is fitted with a SlimTube, you may need to exchange or clean the earpiece. Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced. If a dome is used, it should be exchanged every 3 months.
19.1 Removing the earpiece from the SlimTube 1. Remove the earpiece from the SlimTube by holding the SlimTube in one hand and the earpiece in the other. 2. Gently pull on the earpiece to remove. 3. Clean the SlimTube with a lint-free cloth.
19.2 Attaching the earpiece to the SlimTube 1. Hold the SlimTube in one hand and the earpiece in the other. 2. Slide the earpiece over the sound outlet. 3. The SlimTube and the earpiece should fit perfectly together.
20. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids and charger about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and charger respectively, but not accessories such as tubes, earpieces, external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
21. Compliance information Europe: Declaration of Conformity for the hearing aid Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
The hearing aids listed on page 2 are certified under: Phonak Naída P-PR (P90/P70/P50/P30) Phonak Naída P-PR Trial USA Canada 50 FCC ID: KWC-BPR IC: 2262A-BPR
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver.
Radio information of your hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth® Range Bluetooth Profiles supported Resonant loop antenna 2.4 GHz – 2.48 GHz GFSK, Pi/4 DPSK, GMSK < 1 mW ~1m 4.
Compliance with emission and immunity standards Emission standards 54 EN 60601–1-2:2015 IEC 60601–1-2:2014 EN 55011:2009+A1 CISPR11:2009/AMD1:2010 CISPR22:1997 CISPR32:2012 ISO 7637-2:2011 CISPR25:2016 EN 55025:2017
Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
22. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission.
Indicates a device’s compliance with the Brazilian General requirements for Products Certification. Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Indicates the date when the medical device was manufactured. Indicates that the device is a medical device.
This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. Temperature during transportation and storage: -20° to +60° Celsius (-4° to +140° Fahrenheit) Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 24.2 regarding drying the hearing aid after use. Atmospheric pressure during transportation and storage: 500 hPa to 1060 hPa During transportation keep dry.
The symbol with the crossed-out garbage bin is to make you aware that this hearing aid and charger may not be thrown away as normal household waste. Please dispose of old or unused hearing aids and charger, at waste disposal sites intended for electronic waste, or give your hearing aid and charger to your hearing care professional for disposal. Proper disposal protects the environment and health.
Symbols applicable to the European power supply only Power supply with double isolation. Device designed for indoor use only. Safety isolating transformer, short circuit proof.
23.
What to do Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Increase volume if volume control available (chapter 8) Charge hearing aid (chapter 4) Clean earpiece (chapter 18) Contact your hearing care professional Charge hearing aid (chapter 4) Clean earpiece (chapter 18) Press the lower part of the multi-function button for 3 seconds (chapter 9) Charge hearing aid (chapter 4) Charge hearing aid (chapter 4) Perform step 2
Problem Indicator light on hearing aid is solid red while hearing aid is in the charger Causes Dirty charging contacts Hearing aid out of its operating temperature range Faulty battery “Auto On” feature disabled Indicator light on hearing aid switches off when hearing aid is removed from charger Indicator light on hearing Indicator light on hearing aid was red when aid remains solid green hearing aid was placed into charger after removal from charger Battery does not last the whole day Phone call function
What to do Clean contacts of hearing aid and charger Warm hearing aid up. Operating temperature range is +5° to +40° Celsius (+41° to +104° Fahrenheit) Contact your hearing care professional Switch on hearing aid (chapter 9) Reboot hearing aid (chapter 15) Contact your hearing care professional. A battery replacement may be required Switch hearing aid off and then on again (chapter 14.
24. Important safety information Please read the information on the following pages before using your hearing aid and charger. Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence.
24.1 Hazard warnings The rechargeable hearing aids contain lithium-ion batteries that can be taken onto airplanes as carry-on luggage. Your hearing aids operate between 2.4 GHz -2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
Keep the charger out of reach of children, individuals with cognitive impairment and pets. Do not cover the whole charger while charging, e.g. with a cloth etc. The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): • Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant.
Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
For charger, use only IEC/EN62368-1 and/or IEC/EN60601-1 certified equipment with an output rating of 5 VDC. Min. 500 mA. Hearing aids should not be fitted with dome when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a classic earmold. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a physician for safe removal.
24.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
Do not place the charger close to an induction cooking surface. Conductive structures inside the charger could absorb inductive energy resulting in thermal destruction. The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear. Do not drop your hearing aid or charger! Dropping onto a hard surface can damage your hearing aid or charger.
Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: • Medical or dental examination with X-ray (also CT scan). • Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.).
Your hearing aids contain lithium-ion batteries with a Watt hour rating <20 Wh which have been tested according to UN 38.3 of the “UN Manual of Tests and Criteria” and should be shipped in accordance with all the rules and regulations on the safe shipment of lithium-ion batteries.
Notes
Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com 029-0872-02/DraftV1.
