XP3plus USER GUIDE 1 © 2021 by Sonim Technologies, Inc. All rights reserved.
GENERAL INFORMATION Copyright © 2021 Sonim Technologies, Inc. Sonim and the Sonim logo are trademarks of Sonim Technologies, Inc. Other company and product names may be trademarks or registered trade-marks of the respective owners with whom they are associated. MANUFACTURER’S ADDRESS 6836 Bee Cave Road Building 1, Suite 279 Austin, Texas 78746 USA Tel: +1.650.378.8100 WARRANTY Sonim devices are covered by a 3-Year comprehensive warranty. The battery is covered by a 1 year limited warranty.
NETWORK AND INTERNET SETTINGS 15 Table of Contents GENERAL INFORMATION 2 Warranty................................................................................ 2 Phone Models Covered........................................................ 2 Sonim Support Information ................................................. 2 GETTING STARTED 5 What is in the Box?............................................................... 5 Phone Specifications ............................................................
SYSTEM SETTINGS 26 Home Screen Shortcuts ................................................... 26 Programmable Keys ......................................................... 26 Languages & Input............................................................ 26 Date & Time ...................................................................... 26 System Update ................................................................. 27 Reset Options ...................................................................
GETTING STARTED WHAT IS IN THE BOX? The list of items in the Sonim XP3plus phone box are: • • • • • • • Sonim XP3plus Battery Wall Charger USB-C Cable Screwdriver Battery Cover Quick Start Guide PHONE SPECIFICATIONS FEATURE DESCRIPTION Chipset Qualcomm SM6115 Band • GSM: 850MHz, 900MHz, 1800MHz, 1900MHz • UMTS: I, V, VIII • LTE: B1, B3, B5, B7, B8, B20, B28(A/B), B38, B39, B40 Wi-Fi Dual band, 802.
FEATURE DESCRIPTION MULTIMEDIA Audio Formats AMR-NB, AMR-WB, AAC, AAC+, AAC+V2, MP3, V-SELP, AMR 12.65, AMR 6.6 Video Formats 3GP, MP4, AVI, MOV, MPEG-4, H.263, H.264, H-265 FM Radio Yes 2. LIFT THE COVER Lift the back cover to reveal the battery slot. Camera Camera Version 8MP FF Rear camera, Front camera Non-camera Version No Rear camera, No Front camera 3. REMOVE THE BATTERY All camera features are not applicable for the noncamera variant devices.
INSERTING THE MEMORY CARD Insert the memory card to add extra storage space for your music, pictures, videos, and more. MEMORY CARD IS OPTIONAL AND SOLD SEPARATELY. 1. SLIDE THE SILVER CLIP Slide (push forward) and lift the silver clip over the designated slot located beside the SIM card slot (as shown in the figure). 2. PLACE THE MEMORY CARD Place the memory card in the designated slot and close the silver clip (as shown in the figure). 3.
USING YOUR SONIM XP3PLUS DEVICE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. PTT Button Volume Up / Down 2nd Microphone External Display Call Log Button Flash LED Camera Air Pressure Sensor External Dynamic Key Internal Dynamic Keys Loud Speaker Key Answer/Accept Voicemail Lock/Unlock USING YOUR SONIM XP3PLUS DEVICE 15. Primary Microphone 16. Back/Clear 17. End/Reject/Power On/Off 18. Select/Center button 19. Navigation Keys 20. Text Input Mode 21. Loud Speaker 22. Battery Cover 23.
SWITCHING ON THE PHONE ICONS DESCRIPTION Press and hold Power On/Off key for 2 seconds. Speaker: When the phone is switched on, it tries to register with the network. After successful registration, the name of the service provider is displayed. You can place the call on speaker and this icon is enabled only when call is on the speaker. Ensure that a valid Nano SIM card is inserted into your phone.
The following information is displayed on the external display screen: • • • • • • • • • • • • • • • • • SIM signal status Battery charging status Battery charging percentage Date and time Call status Missed events Missed call notification PTT status Incoming call status Call in progress Alarm Bluetooth Location Device boot up status Music playing status No SIM status/Airplane mode/No data Torch On/Off FLIP CLOSED/OPEN FUNCTION The following are the functionalities when flip is open/ closed: SCENARIO VO
ICONS DESCRIPTION ICONS DESCRIPTION Call in progress Data in and out Speaker icon Roaming FM Radio Roaming with data enabled Missed call Roaming with data disabled New SMS or MMS PHONE OPERATIONS WITHOUT SIM CARD Alarm activated You can perform the following operations without inserting the SIM card in your phone.
TEXT ENTRY OPTIONS When you enter the text message, you can change the text entry options by pressing the # key. The current text entry options are displayed in the top bar. The various text entry options are: • KT9: Enter the text based on the KT9 dictionary. Only the first letter of the sentence is capitalized. Start by pressing the numeric keys from 2 through 9 only once for the required letter. • Ex 1: To enter the word "Home", press 4-6-6-3. The word displays on the screen as you type.
HOME SCREEN MENU OPTIONS In order to see the details about any notifications, on the home screen, select the Notification key. • • • • • “Display settings” on page 20 “Sound settings” on page 21 “Storage settings” on page 23 “Security settings” on page 24 “System settings” on page 26 The following options are displayed: MANAGE APPS • Wallpaper • Search • Home screen shortcuts • System settings • Manage apps When you select Notification key, all My Notifications are displayed.
QUICK SETTINGS In order to see the quick settings, on the home screen, select the Left Navigation key. The following settings are displayed: • • • • • • • Wi-Fi Wi-Fi Calling Data Bluetooth Torch Airplane mode Profiles AIRPLANE MODE Toggle the button to enable or disable the Airplane Mode. For more information, refer to “Airplane Mode” on page 16. PROFILES You can select the profile from the list: • Standard • Outdoor • Silence • Meeting For more information, refer to “Sound” on page 21.
NETWORK AND INTERNET SETTINGS WI-FI 2. Press the OK key. You can change/update the network password and other advanced options such as Metered, Proxy, IP settings, etc. FORGET A NETWORK Wi-Fi is a wireless network technology that can provide internet access at distance up to 100 feet depending on the Wi-Fi router and surroundings. You can access the internet when you connect your XP3plus to a Wi-Fi network. If you have to get connected to the same network, enter password.
you can view all the saved Wi-Fi networks in your device. 4. To view saved networks from the Wi-Fi settings screen, select SAVED Networks. MOBILE NETWORK 1. From Home screen, select Menu > Settings ( )> Network & Internet ( ). 2. Select Mobile network ( ). 3. Under Network settings, you have the following options: • Mobile data: Enable Mobile data to get connected to the internet and use mobile data services such as email, web browsing and push notifications over the cellular network.
5. Bluetooth tethering: When you activate Bluetooth tethering, you can share your phone’s internet connection with other Bluetooth paired devices. DATA SAVER Some applications actively use data when running in the background. Enable Data Saver to restrict apps from using data in the background. VPN 1. From Home screen, select Menu > Settings ( )> Network & Internet ( ). 2. Select VPN ( ). 3. Select Add. 4.
CONNECTED DEVICES BLUETOOTH Bluetooth is a short-range wireless communication technology used to communicate between the devices over a distance of about 30 feet. You can perform the following tasks using Bluetooth paired devices: • Transfer media files and contacts between connected mobile devices using Bluetooth. • Use Bluetooth connected headphones for playing media files. • Bluetooth connected headsets can be connected and used during telephone calls.
APPS & NOTIFICATIONS APPS INFO )> 1. From Home screen, select Menu > Settings ( Apps & Notifications ( ). 2. Select Apps info. You can view recently opened apps and the list of apps installed on the device are displayed. 3. You can change the preferences for installed apps by pressing the OK key. 4. You can reset all preferences you set for the apps by selecting the Reset app. 5. All applications info will be displayed when you select Show system. DEFAULT APPS 1.
BATTERY SETTINGS DISPLAY SETTINGS BATTERY DISPLAY 1. From Home screen, select Menu > Settings ( )> Battery ( ). 2. Set the Battery saver ON by selecting the option given to turn on automatically. • Set a Schedule: You have options to set the battery saver: • No Schedule • Based on percentage • Turn off when charged: Battery Saver turns off when your phone is at 90%. 3. Turn on the Battery LED light. 4. Turn on the Battery Manager to detect when apps drain battery. 5.
SOUND SETTINGS OPTION SOUND 1. From Home screen, select Menu > Settings ( Sound ( ). 2. Select Profile and the following options are displayed: OPTION )> DESCRIPTION Set to Standard and select Edit. 1. Standard Sound Other Sounds Notification SOUND SETTINGS Other Sounds The following options are displayed: • You can set Media volume, Ring volume, Alarm volume, Notification volume, Phone ringtone, Default notification sound. • You can enable the Vibrate when ringing.
OPTION DESCRIPTION Set to Meeting and select Edit. 4. Meeting Sound • Charging sounds and vibrations: Enable or disable this option. • Key press tones: Enable or disable this option. NOTIFICATION The following options are displayed: You can set Media volume, and Alarm volume. Apart from default profiles, user can create customized profiles. • Notification blink light: Use this feature to enable or disable the notification blink light.
STORAGE SETTINGS PRIVACY SETTINGS STORAGE PRIVACY 1. From Home screen, select Menu > Settings ( )> Storage ( ). 2. On Internal shared storage, the list of applications are displayed with memory used for each applications: • Photos and videos • Music and audio • Other apps • Files • System 3. Press Manage key > Free up space key to free the space from the internal storage. STORAGE SETTINGS/ PRIVACY SETTINGS PERMISSION MANAGER 1. From Home screen, select Menu > Settings ( )> Privacy ( ). 2.
LOCATION SETTINGS SECURITY SETTINGS LOCATION SECURITY 1. From Home screen, select Menu > Settings ( )> Location ( ). 2. Set the Use Location to ON status. 3. The No Apps have requested location recently option is the default setting and you are able to view recent location requests. 4. App access to location: Apps with this permission can access the device’s location. Wi-Fi and Bluetooth Scanning 1.
ACCESSIBILITY SETTINGS ACCESSIBILITY You can make websites and applications more accessible to people with disabilities when they are using mobile phones and other devices. 1. From Home screen, select Menu > Settings ( )> Accessibility ( ). 2. External soft keys: Enable this option to activate Accessibility features. 3. TTY mode: Set any one of the following options: • Voice Command: Enables long press speaker key to allow voice command. 8.
SYSTEM SETTINGS HOME SCREEN SHORTCUTS On your XP3plus you have the ability to program the 3 Navigation keys to quickly access & launch the selected apps on your device. 1. From Home screen, select Menu > Settings ( )> ). System ( 2. Select Home screen shortcuts ( ). 3. Select the Up Navigation key and select the app that you would like to be launched when you press the Up Navigation key. 4.
SYSTEM UPDATE 1. From Home screen, select Menu > Settings ( )> System ( ). 2. Select System Update ( ). 3. Select Updates. If there are any updates required, the update process begins. If there are no updates required, a message will be displayed showing Current software is up to date. 4. Select Wi-Fi only to check download updates when Wi-Fi available. 5. Select Auto update to check for updates automatically. RESET OPTIONS 1. From Home screen, select Menu > Settings ( )> System ( ). 2.
DIALING A NUMBER FROM CONTACTS MANAGING CONTACTS 1. From Home screen, select Menu > Contacts ( ). 2. Scroll to the desired contact and select the contact to view the details. 3. Select the number and press the Center key to initiate the call. Or You can use the phonebook to maintain the contact information of your contacts. This feature enables you to add, dial phone numbers and send SMS and MMS messages. 4.
IMPORT FROM SIM CARD 1. 2. 3. 4. From Home screen, select Menu > Contacts ( Select Option key > Import/export. Select Import from SIM card. The list of contacts stored in your SIM card are displayed. 5. Select the contact to be moved to the phone. 6. Select Done. 7. A confirmation message is displayed. Select OK to confirm. The contact is imported to the phone address. SELECT ). EXPORT TO SIM CARD 1. 2. 3. 4. From Home screen, select Menu > Contacts ( ). Select Option key > Import/export.
1. From Home screen, select Menu > Phone ( ). 2. On Recent calls screen, select Option key > Speed dial settings. 3. Long press key 1 to initiate a call to the voicemail. 4. Assign a contact for each key present in the keypad (2 to 9). 5. Press a particular keypad to initiate a call to the assigned contact. MANAGING CALL SETTINGS MAKING A CALL 1. From Home screen, select Menu > Phone ( ). The phone screen with last dialed number, missed calls and received calls are displayed.
4. Enter the following details and select Option key > Save to save the account: • Username: Username to login to SIP account. • Password: Password to login to SIP account. • Server: SIP server details. • Optional Settings: Select to view/modify or hide optional details such as Authentication username, Display name, Outbound proxy address, Port number, Transport type and Send keep-alive. • Use SIP calling: Select Calling accounts > Use SIP calling.
• Open to answer: • Turned On: During an incoming call, opening the flip will connect the call. • Turned Off: During an incoming call, you can only mute the ringtone and stop the vibration, but the call cannot be connected. • Close to end: • Turned On: You can close the flip to end the call. • Turned Off: Voice will be directed to the loudspeaker mode but, the call does not get disconnected.
SENDING MESSAGES SMS and MMS are convenient and inexpensive means of communication. You can send a text message to other people via SMS service. MMS allows you to send messages by including multimedia content such as pictures, audio files, video files, and so on. You can use the Messaging in your phone to send an SMS and MMS message to other mobile phones or any other equipment that can receive SMS and MMS. The MMS feature is available only if you subscribe to it from your network operator.
SETTINGS DESCRIPTION Memory status Shows the memory used for SMS, MMS and the total memory used. ADVANCED SETTINGS Text (SMS) messages settings Message template Edit the quick message template. SMS signature Enable this option to edit SMS signature to do SMS signature. Manage SIM Manages the messages in the SIM card messages card located under Text Messages. Enable WAP PUSH Service Enable to receive service message.
BROWSER BROWSER 1. From Home screen, select Menu > Browser ( 2. Enter the URL to search for the required information or any website. BROWSER ).
CAMERA GALLERY CAMERA GALLERY The Sonim XP3plus has a rear camera with 8MP fixed focus for taking pictures and videos. The pictures and videos are saved in the Gallery. The pictures, videos, and screenshots are captured from the camera are stored in the Gallery and can be viewed later. 1. From Home screen, select Menu > Camera ). ( 2. Select Camera mode to set the following modes: • Normal: To shoot a picture in normal mode, press center key to capture the picture.
APPLICATIONS the phone book, get the direction to a particular destination and create reminders, etc. DOWNLOADS CLOCK Use the Downloads screen to view, open, or delete the downloaded files. You can view the current time of various major cities across the country and world by using the Clock feature. 1. From Home screen, select Menu > Applications ( ). 2. Select Downloads ( ). 3. Select Options > Select to select the downloaded file to be opened, viewed or deleted.
( ) > Calculator ( ). • To enter the numbers, select the numeric keys. • To use mathematical operators, select the respective operation key on the keypad. • Select = for the final result. 2. Select Advanced panel for scientific calculations. 3. You can toggle between Basic panel and Advanced panel. SOUND RECORDER You can record voice memos using the sound recorder. To access the sound recorder: • From Home screen, select Menu > Applications ( ) > Sound Recorder ( ).
MUSIC SIM TOOLKIT You can play music files and voice memos stored in your phone using the music application. SIM Toolkit is commonly known as STK, which enables the SIM to initiate actions which can be used for various value added services. From Home screen, select Menu > Applications ( > Music ( ). ) • Select Artists to view the music files sorted based on the artists. • Select Albums to view the music files sorted based on the albums.
SAFETY AND REGULATORY INFORMATION ENVIRONMENT WARNING DISPOSAL OF OLD ELECTRICAL AND ELECTRONIC EQUIPMENT The symbol of the crossed-out wheeled bin indicates that this product, and any enhancements marked with this symbol, cannot be disposed as unsorted waste but must be taken to separate collection at their end-of-life. DISPOSAL OF BATTERY Please check local regulations for disposal of batteries. The battery should never be placed in municipal waste. Use a battery disposal facility if available.
The Sonim XP3900 device is waterproof and can be submerged to 2 meters for 30 minutes. Water droplets may condense under the display cover if the phone is immersed in water with a significant drop in temperature. This does not indicate water leakage and the droplets will disappear when the display reaches room temperature. The Sonim XP3900 is dustresistant, rugged and shockresistant. However, it is not dust-proof or unbreakable if subjected to overwhelming impact.
BATTERY USAGE CHARGING THE BATTERY Your Sonim XP3plus phone comes with a removable battery. For any battery related queries, contact Sonim Support at 1-833-MY-SONIM (1-833-697-6646) or support@sonimtech.com. The battery delivered with your mobile phone is not fully charged. We recommend that you charge your mobile for 2 hours before you use your mobile phone for the first time. • Use only a Sonim XP3900 certified battery (BAT02300-01S supplied by TIANJIN LISHEN BATTERY JOINT-STOCK CO.
• If the battery is being charged while the phone is switched on, the battery icon on the secondary display screen shows the animation indicating that the battery is being charged. • After the battery is fully charged the charging animation stops and you can disconnect the charger from the phone. A message is displayed as Battery is full. Please unplug the charger.
EU/UK SPECIFIC ABSORPTION RATE (SAR) • Your phone is tested to comply with applicable requirements and regulations of the European Union/UK of human exposure to radio wave. • Specific Absorption Rate (SAR) is used to measure radio waves absorbed by a body. The device complies with RF specifications when the device used at a distance of 5mm from your body. The SAR limit is 2.0 W/kg averaged over 10 gram of tissue in the European Union/UK. • This product was tested and recorded the maximum SAR value as 0.
XP3900 MAXIMUM POWER TABLE CE, UKCA BANDS OPERATION FREQUENCY MAXIMUM POWER (DBM) GSM 900 880-915MHz 32.5 dBm 1800 1710-1785MHz 30.5 dBm 1 1920-1980MHz 24 dBm 8 880-915MHz 24.5 dBm 1 1920-1980MHz 24 dBm 3 1710-1785MHz 24 dBm 7 2500-2570MHz 24 dBm 8 880-915MHz 24 dBm 20 832-862MHz 24 dBm 28 703-748MHz 24 dBm 38 2570-2620MHz 24 dBm 40 2300-2400MHz 23 dBm 2.4GHz 2402-2480MHz EIRP 5.11 dBm 2.4GHz 2412-2472MHz EIRP 18.56 dBm 5180-5240MHz EIRP 19.
CE and UK CA DoC Hereby, Sonim Technologies, Inc. declares that the radio equipment type XP3900 is in compliance with directive 2014/53/EU and RER 2017 (SI 2017/1206).
EU DECLARATION OF CONFORMITY Number QMS-29-01-11 Name and address of the Manufacturer Sonim Technologies, Inc. 6836 Bee Cave Road, Building 1, Suite 279, Austin, Texas 78746, USA This declaration of conformity is issued under the sole responsibility of the manufacturer. Object of the declaration XP3900 is a GSM, WCDMA, LTE Cell Phone which incorporate 2G/3G/4G,Wi-Fi, Bluetooth, GPS, BDS, Galileo, GLONASS and FM technologies.
The Notified Body Performed Name: TIMCO Applicable Modules: B+C Number: 1177 And issued the EU-type examination certificate Certification Number: E1177-211013 This product can be used across EU member states. Description of accessories and components, including software, which allow the radio equipment to operate as intended and covered by the DoC Hardware version 0300 (Camera), 0301(Non-camera) Software version 3P.2.0-01-11.0.0-19.34.10 Antenna 2G/3G/4G: Fixed Internal 2.
UK DECLARATION OF CONFORMITY Number QMS-29-01-12 Name and address of the Manufacturer Sonim Technologies, Inc. 6836 Bee Cave Road, Building 1, Suite 279, Austin, Texas 78746, USA This declaration of conformity is issued under the sole responsibility of the manufacturer.
The Notified Body Performed Name: TIMCO Applicable Modules: Schedule 3 Part 1 Module B and Regulations 1a and 1b Number: 1177 And issued the UKCA-type examination certificate Certificate number: U1177-210728 Description of accessories and components, including software, which allow the radio equipment to operate as intended and covered by the DoC Hardware version 0300 (Camera), 0301 (Non-camera) Software version 3P.2.0-01-11.0.0-19.34.10 Antenna 2G/3G/4G: Fixed Internal 2.
HAZARDOUS LOCATION USAGE WARNINGS Determine by inspection that the following information is made available to the user by one or more of: 1. 2. 3. 4. Printed on the label for the battery. Printed on the label for the host device. Printed in the owner's manual. Posted in a help file or Internet website. Do not disassemble or open crush, bend or deform, puncture or shred.
INDEX A ALARM 38 ALERTS 33 Applications 38 B Messages 33 missed events 14 Modify Network 15 P Phone Specifications 5 Q Backup 38 Browser 36 Quick Settings 14 C R Call Settings 30 Contacts 28 Restore 38 D Date & Time 26, 27 E Export 29 F Flash 37 Flip Close Open 10 Forget Network 15 H Hazardous location 52 I S SCOUT 35 Search 13 Setup Wizard 35 SIP 30 Sound Recorder 39 Speed Dial 30 Storage 23 Support 35 U Utilities 35 V Voice commands 38 W Wi-Fi 15 Import 28 internal storage.
