bliss bliss Bliss Custom Instruments User Guide
02 sonic · BLISS Hearing Instrument Serial Number: Left Right Hearing Instrument Model: Left Right Battery Size: Listening Listening Program # Environment 1 2 3 4 Right & Left Instruments Synchronized r Active r Inactive Program Button: r Active r Inactive Program Button Mute: r Active r Inactive Telephone Coil (ITEPDW and ITCPDW) r Right r Left r Disabled Preferred Telephone Ear r Right r Left r Both Non-Telephone Ear Control r Softer r Mutes r No Change
Bliss · Custom USer guide The following hearing instruments are covered in this User Guide: Bliss Custom Instruments 3 BL100 CIC/CICP BL80 CIC/CICP 9 BL_ILLU_CIC_BW BL100 ITCPDW BL80 ITCPDW BL_ILLU_ITCPDW_BW 11 BL_ILLU_ITIPDW_BW BL100 ITEPDW BL80 ITEPDW 03
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Bliss · Custom USer guide 05 Table of Contents Congratulations On Your Purchase! 09 General Warnings and Safety Guidelines 10 Hearing Expectations 15 Your Bliss CIC/CICP Hearing Instrument 17 Your Bliss ITCPDW Hearing Instrument 18 Your Bliss ITEPDW Hearing Instrument 19 Turning Your Hearing Instrument OFF and ON 20 Putting On Your Hearing Instrument 21 Taking Off Your Hearing Instrument 22 Changing the Volume 23 Changing the Programs 24 Using the Telephone 26 Using the Telephone C
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Bliss · Custom USer guide 07 Operating your Bliss with the RC-P Remote Control 41 Operation Your Bliss with the SoundGate Communication Device 42 Environmental Protection 43 Product Approval, Markings and Compliance 44 Cell Phone and Hearing Instrument Compatibility 46 Warrenty and Repairs 48 Accessories 49 Common Problems and Solutions 50 Information for the Hearing Care Provider 54 Compliance with Requirements for Europe 56 Compliance with Radio Communications Requirements for the USA
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Bliss · Custom USer guide 09 Congratulations On Your Purchase! With a little practice, you will soon be on your way to better hearing. The amplification of sound provided by your hearing instruments was adjusted by your health care provider to the needs of your individual hearing loss. Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
sonic · BLISS General Warnings and Safety Guidelines Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings and safety guidelines before using your hearing instruments. Hazard Warnings Never allow others to wear your hearing instruments.
Bliss · Custom USer guide 11 Clean your hearing instruments and their parts on a regular basis as recommended. Microorganisms from unclean instruments may cause skin irritations. Be careful with leaking battery liquid, as it is a hazardous substance. Never attempt to recharge non-rechargeable batteries. Be aware of the possibility that your hearing instruments may stop functioning without notice. Keep this in mind while you circulate in traffic or otherwise depend on warning sounds.
sonic · BLISS Warning to Hearing Care Provider and Patient Special care should be taken when fitting and using a hearing instrument with maximum sound pressure capability in excess of 132 dB SPL (IEC 60318-4) since there may be a risk of impairing the remaining hearing of the patient.
Bliss · Custom USer guide 13 Safety Information ·· Hearing instruments should be used only as directed and adjusted by your trained hearing care provider. Misuse or improper adjustments can result in sudden and permanent hearing loss.
sonic · BLISS ·· Never insert cleaning tools into the microphone inlet or deeply into the sound outlet. This could damage the hearing instruments. ·· Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. ·· Avoid exposing your instruments to water and moisture i.e. steambaths, showers, heavy rain, etc. ·· Never attempt to dry your instruments with a hair dryer, microwave oven, etc.
Bliss · Custom USer guide 15 Hearing Expectations Set Appropriate Expectations It is important that you have the right expectations regarding your hearing instruments. Hearing instruments will give you better hearing, but they are not a cure for hearing loss. People whose expectations are too high (“I thought they would make my hearing normal”) are likely to be disappointed and may give up.
sonic · BLISS Be Patient Unlike with eyeglasses which correct your vision as soon as you first put them on, with hearing instruments you will need some time to adjust. It may take several weeks or months to completely adjust to your hearing instruments, so try to be patient. Initially, try different listening situations, such as one-on-one conversations with family and friends and conversations with two or three people at home or in quiet settings.
Bliss · Custom USer guide 17 Your Bliss CIC/CICP Hearing Instrument 6 1 5 2 4 3 1 Microphone 3 Opening 2 Battery Door 3 Removal Cord 4 Air Vent 5 Canal 6 Sound Outlet with Wax Protection BL_ILLU_CIC_BW Note! Bliss CICP can be built with an optional Program Button. Your hearing care provider will determine whether it is necessary to include this option on your hearing instrument.
sonic · BLISS Your Bliss ITCPDW Hearing Instrument 6 5 4 2 1 1 3 1 Microphone 9 Openings 2 Battery Door 3 Air Vent 4 Program Button 5 Canal 6 Sound Outlet with Wax Protection BL_ILLU_ITCPDW_BW Note! Bliss ITCPDW can be built with an optional Program Button. Your hearing care provider will determine whether it is necessary to include this option on your hearing instrument.
Bliss · Custom USer guide 19 Your Bliss ITEPDW Hearing Instrument 6 5 1 1 2 3 4 11 BL_ILLU_ITIPDW_BW 1 Microphone Openings 2 Battery Door 3 Air Vent 4 Program Button 5 Canal 6 Sound Outlet with Wax Protection Note! Bliss ITEPDW can be built with an optional Program Button. Your hearing care provider will determine whether it is necessary to include this option on your hearing instrument.
sonic · BLISS Turning Your Hearing Instrument OFF and ON To Turn the Instrument OFF Place your fingernail underneath the front edge of the battery door and lift to open. To Turn the Instrument ON Push the battery door closed until it snaps. The hearing instrument will make one long beep as it starts. open (OFF) closed (ON) Note! Never force the battery door open or closed.
Bliss · Custom USer guide Putting On Your Hearing Instrument It takes patience and practice to insert your instruments correctly. If you have difficulty, please consult your hearing care provider.
sonic · BLISS Taking Off Your Hearing Instrument ·· Use your thumb to push up against the bottom (back part) of your ear to loosen the instrument ·· Grasp the instrument at its edge between your thumb and forefinger, and gently remove it from your ear ·· If your hearing instrument has a removal (pullout) cord, pull it gently Note! Do not try to remove your instrument by pulling on the battery door. This may cause damage.
Bliss · Custom USer guide 23 Changing the Volume Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment. Some models (ITEPDW, ITCPDW) allow you to adjust the volume yourself, with an optional remote control.
sonic · BLISS Changing the Programs If your instrument has a program button, your hearing care provider can program it to change programs. Please see inside the front cover of this User Guide to find out which program(s) have been configured by your hearing care provider. You can change programs as follows: Program Button (Optional ITEPDW, ITCPDW, CICP) A short press (about 2 seconds) on the program button will cause the listening program to change.
Bliss · Custom USer guide Program Button Mute (Optional ITEPDW, ITCPDW, CICP) A longer press (about 5 seconds) on the program button will cause the hearing instrument to mute, no matter which program you are in. Press the button again to un-mute the device. Note! Your hearing care provider can customize the behavior of the program button. Please see inside the front cover to find out how your control may have been configured.
sonic · BLISS Using the Telephone Your hearing instrument may be programmed with a dedicated Telephone program, Auto Telephone and/or Telephone coil option. Please see inside the front cover to find out if this was configured. If your hearing instrument has been configured without these options, select the program that is best for you when using the telephone. Then position the phone lightly against your ear as described on page 28.
Bliss · Custom USer guide 27 Bliss100 ITEPDW and ITCPDW Only If you have a preferred ear, the hearing instrument on the opposite side can be programmed to sound softer or mute when the Auto Telephone is active. Refer to the information inside the front cover to find out how your hearing instruments are configured. Note! Some telephones may need a special magnet added to help engage the Auto Telephone feature.
sonic · BLISS Phone Usage Tips ·· Hold the telephone receiver close to your hearing instrument. If this causes whistling, move the telephone receiver away a small distance.
Bliss · Custom USer guide 29 Using the Telephone Coil (Optional for ITEPDW and ITCPDW) The telephone coil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theater, etc.). When the telephone coil is active, you hear directly through the telephone or inductive loop. To access the telephone coil, go to the telephone program. Please refer to inside cover to see if this option has been configured for your device.
sonic · BLISS Changing the Battery When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instrument stops working depends on the battery type and manufacturer. Mercury-free batteries generally cause earlier warning beeps.
Bliss · Custom USer guide 31 Change Batteries Regularly When your battery needs to be changed you will hear three beeps: a low tone, followed by a high tone and another low tone. The exact battery life you experience may vary. The table below provides an estimate of how often to change the battery: Bliss Model Battery Size Change Every* CIC #10A Est. 8 days CICP #10A Est. 8 days ITCPDW #312 Est. 12 days ITEPDW #13 Est.
sonic · BLISS Important Battery Information ·· Battery life will vary with conditions of use (for example, batteries will run down faster in noisy environments) ·· Always keep spare batteries on hand ·· A used battery should be replaced immediately ·· If you are not going to use your hearing instruments for a few days, remove the batteries ·· Any moisture found on a battery should be wiped off immediately with a soft cloth ·· Always remove zinc-air batteries before drying your hearing instrument with a
Bliss · Custom USer guide 33 Data Logging and Learning Data Logging The data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care provider to adjust your instruments. If you do not want this feature to be active, please ask your hearing care provider to turn it off.
sonic · BLISS Caring for Your Hearing Instruments Healthy ears produce cerumen, a waxy substance that can clog your hearing instruments. Please follow these simple cleaning instructions to prevent wax build-up and ensure optimal performance.
Bliss · Custom USer guide 35 Cleaning the Sound Outlet The sound outlet is an integral part of your hearing instrument and should be kept clean and free from cerumen (ear wax) at all times. Your instruments are built with a wax protection system. Please follow the instructions for using ProWax below. If you have questions, please ask your hearing care provider. How to Replace ProWax ·· Take a new removal tool. The tool has two arms, one with the new filter and one with the removal tool.
sonic · BLISS Note! Do not insert tools into the sound outlet. This could damage the receiver. If you cannot clean the hearing instruments completely, it is best to contact your hearing care provider. Cleaning the Vent The vent cleaning tool is designed to remove cerumen from the vent in your hearing instrument. It is recommended that you clean your hearing instrument in the morning. This allows cerumen to dry overnight and to be more easily removed from the instrument.
Bliss · Custom USer guide Note! Do not insert the cleaning tool into any other opening on the hearing instrument. This will damage the microphone and/or receiver in the hearing instrument and void all warranties.
sonic · BLISS Microphone Protection System The microphone is an integral part of your hearing instrument and should be kept clean and free from cerumen (ear wax) at all times. Your instruments are built with a protection system. Please follow the instructions for using either the T-Cap or O-Cap filter below. If you have questions, please ask your hearing care provider.
Bliss · Custom USer guide ·· Using the removal end (A), place it under the T-Cap edge, and push it under the top edge of the used T-Cap A ·· Lift the used T-Cap up and out 8 ·· Using the other end of the tool (B), insert the new T-Cap into the opening and slightly twist the handle so that the new T-Cap is free ·· Discard the tool and the used T-Cap filter 9 A BL_ILLU_miniBTE_TCap2_BW_Hi BL_ILLU_miniBTE_T_Cap3_BW_Hi B 10 BL_ILLU_miniBTE_T_Cap4_BW_Hi 39
sonic · BLISS How to Replace the O-Cap Filter (for ITEPDW and ITCPDW) BL_ILLU_miniBTE_O_Cap2_BW_Hi 12 A A ·· Discard the tool and the used O-Cap filter. B BL_ILLU_miniBTE_O_Cap3_BW_Hi BL_ILLU_miniBTE_O_Cap1_BW_Hi 13 ·· Using the other end of the tool (B), insert the new O-Cap into the opening and gently remove the stick. 11 BL_ILLU_miniBTE_O_Cap4_BW_Hi ·· Using the removal end (A), insert it into the opening of used O-Cap and pull it out slowly. Keep the stick straight.
Bliss · Custom USer guide Operating your Bliss with the RC-P Remote Control Optional Accessory for ITEPDW, ITCPDW If you have purchased a remote control, you can use it to change listening programs, adjust the volume level up and down, or mute the hearing instruments. For complete operating instructions, please read the separate RC-P Remote User Guide.
sonic · BLISS Operation Your Bliss with the SoundGate Communication Device Optional Accessory for ITEPDW, ITCPDW If you have purchased a SoundGate, you may use it to perform basic functions such as changing the listening programs, adjusting the volume level up and down, or muting the hearing instruments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc.
Bliss · Custom USer guide Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment (WEEE). Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care provider for disposal.
sonic · BLISS Product Approval, Markings and Compliance All Sonic hearing instruments comply with international standards concerning electromagnetic compatibility. Due to the limited space available on the hearing instruments all relevant approval markings are found in this document. Electromagnetic Interference Your hearing instrument has been thoroughly tested for electromagnetic interference.
Bliss · Custom USer guide 45 The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instruments is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
sonic · BLISS Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their devices when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing instrument and cell phone can be predicted by adding the rating for the hearing instrument immunity to the rating for the cell phone emissions (ANSI C63.19-2006).
Bliss · Custom USer guide The equipment performance measurements, categories and system classifications are based upon the best information available but Sonic cannot guarantee that all users will be satisfied. Note! The performance of individual hearing instruments may vary with individual cell phones. Please try this hearing instrument with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing instrument prior to purchase.
sonic · BLISS Warranty and Repairs Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, domes, earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by non-authorized service personnel.
Bliss · Custom USer guide 49 Accessories Sonic offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available: ·· RC-P Remote Control ·· SoundGate communication device (for wireless connection to cell phones, music players, etc.
sonic · BLISS Common Problems and Solutions Problem Possible cause Instrument whistles or squeals Instrument not inserted correctly No volume, level too soft or humming noise Instrument may not be turned ON Ear wax accumulation in ear canal Instrument may be too loose Battery may be dead or inserted wrong way Volume level too soft Instrument may be in telephone program Ear wax accumulation in ear canal Battery contacts may be dirty or corroded Sound outlet may be blocked or corroded Microphone so
Bliss · Custom USer guide 51 Solution Re-insert instrument Consult your hearing care provider or physician Consult your hearing care provider Check that the battery door is closed completely Insert a fresh battery Increase volume level with volume control on RC-P or SoundGate (if available) Check to make sure you are in the intended program Consult your hearing care provider or physician Open and close the battery door several times or clean the battery contacts carefully with a dry Q-tip Check the sound
sonic · BLISS Problem Possible cause Whirring noise, fading, weak or motor-boating sounds Battery contacts may be dirty or corroded Moisture in hearing instrument Low battery Instrument switches from ON to OFF periodically Low battery
Bliss · Custom USer guide Solution Open and close the battery door several times or clean the battery contacts with a dry Q-tip Place hearing instrument in Dry-Instrument pack. Remove battery first. Consult your hearing care provider.
sonic · BLISS Information for the Hearing Care Provider A hearing care provider should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care provider determines through inquiry, actual observation or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: ·· Visible congenital or traumatic defor
Bliss · Custom USer guide Warning to Hearing Care Provider and Patient Special care should be exercised in selecting and fitting a hearing instrument whose maximum sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user.
sonic · BLISS Compliance with Requirements for Europe This device is in conformance with the requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying this marking. This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE.
Bliss · Custom USer guide 57 Compliance with Radio Communications Requirements for the USA and Canada Sonic Innovations, Inc. Bliss hearing instruments models BL100 ITCPDW, BL100 ITEPDW, BL80 ITCPDW, BL80 ITEPDW FCC ID: IC: ZTOF2ITE01 9799A-F2ITE01 This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada.
sonic · BLISS These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Bliss · Custom USer guide Note! Changes or modifications not expressly approved by Sonic could void the user’s authority to operate the equipment.
sonic · BLISS Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that the products described in these instructions for use adhere to the requirements for an application part of Type B of EN 60601-1.
Bliss · Custom USer guide 61 The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies Operating conditions The product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use Transport and storage conditions During transport or storage, the temperature should not exceed the limit value of –13°/140° Fahrenheit (–25°/60° Celsius)
sonic · BLISS Service If none of the actions listed in the previous pages correct a problem you may have with your hearing instrument, contact your authorized Sonic service representative. Do not attempt to service your hearing instruments yourself or your warranty may be voided.
World Headquarters Sonic Innovations, Inc. 2501 Cottontail Lane Somerset, NJ 08873 USA + 1 888 423 7834 International Sonic AG Morgenstrasse 131B 3018 Bern, Switzerland + 41 31 560 21 21 Australia Sonic Australia 1/10 Dorsey Street Milton, QLD 4064, Australia Tel: + 61 7 3368 4044 Free call (Australia only) 1800 639 263 France Sonic France Parc des Barbanniers 3 allée des Barbanniers CS 40006 92635 Gennevilliers cedex +33 1 41 88 00 88 Canada Sonic Innovations Canada Ltd.
