Troubleshooting Guide

ManualsBrandsSOMMER Antriebs- und Funktechnik ManualsElectronicsgarage door operator

14. Troubleshooting

14.2 Troubleshooting

The following guide to troubleshooting lists potential prob-

lems and their causes and information on correcting them.

In some cases, other chapters and sections with a more

detailed description are referenced. You will be prompted

to call a technician if this is required.

Work on the electrical system and live parts may be per-

formed only by a trained electrician.

1. Pull the power plug out of the power outlet.

If a battery pack has been installed, remove the wall

control unit cover and disconnect the battery pack

from the wall control unit. See chapter "6.1 Control unit

cover of the wall control unit" and chapter "8.1 Install-

ing and removing battery pack".

Then check that the power is disconnected.

2. After working on the opener, if applicable replace

the battery pack in reverse order. See chapter "6.1

Control unit cover of the wall control unit" and chapter

"8.1 Installing and removing battery pack". Connect the

opener to the main power supply.

Check that the power supply is connected.

Summary of content (15 pages)

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4. Troubleshooting 14.2 Troubleshooting The following guide to troubleshooting lists potential problems and their causes and information on correcting them. In some cases, other chapters and sections with a more detailed description are referenced. You will be prompted to call a technician if this is required. Work on the electrical system and live parts may be performed only by a trained electrician. 1. Pull the power plug out of the power outlet.
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14. Troubleshooting 14.3 Time sequences of opener lighting in normal operation and in case of faults The flash sequences show information on malfunctions for technicians, end customers and telephone support.
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14. Troubleshooting 14.4 Troubleshooting table Problem The opener opens the door but does not close it. Possible causes • Safety sensor issue • Automatic closing activated Opener cannot be operated with the control device.
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14. Troubleshooting Problem Possible causes Test/check Remedy Opener stops while the door is opening • Door detected an obstacle Lighting on the opener does not function • Opener lighting defective • Replace carriage • If necessary, install LUMI Strip supplementary lighting Speed varies while opening and closing the door • Rail dirty • Clean with a moist, lint-free cloth see chapter "13.3 Care" • Chain tightened incorrectly. • Tighten the chain, see chapter "5.
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15. Taking out of operation, storage and disposal 15.1 Taking the opener out of operation and disassembly WARNING Danger due to hot surfaces! After frequent operation, parts of the carriage or the wall control unit may become hot. If the cover is removed and hot parts are touched, they may cause burns. ` Allow the opener to cool before removing the cover. Follow the basic safety instructions listed below.
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15. Taking out of operation, storage and disposal 15.3 Disposal of waste Observe the instructions for disposal of packaging, components and batteries and, if applicable, the battery pack. NOTE Dispose of all parts in accordance with national regulations to avoid environmental damage. INFORMATION All components that have been taken out of service must not be disposed of with household waste, as they contain hazardous substances.
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16. Warranty terms and conditions 16.
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16. Warranty terms and conditions itation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. SOMMER ISSUES A RETURN AUTHORIZATION. PURCHASER MUST PROVIDE A COPY OF THE PURCHASE RECEIPT OR OTHER PROOF OF PURCHASE (INCLUDING THE DATE AND LOCATION OF PURCHASE). IN NO EVENT SHALL SOMMER’S LIABILITY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVER EXCEED THE PURCHASE PRICE OF THE PRODUCT OR PRODUCT ACCESSORY AT ISSUE. WHAT SOMMER WILL DO.
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17. Product warranty registration card Sommer USA, Inc. 2217 Distribution Centre Drive, Suite F Charlotte, NC 28269 United States of America Tel +1 877-766-6607 Fax +1 704-424-7699 info@sommer-usa.com www.sommer-usa.com TO REGISTER: /PARA REGISTRARSE: / Please complete and return to validate your warranty* within 30 days or POUR VOUS ENREGISTRER : register online at: www.sommer-usa.com NAME /NOMBRE /NOM 1. Fill out Registration Form. /Llene el formulario de registro.
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18. Brief instructions for installation The short instructions describe the installation of variants A/B. The short instructions do not replace the installation and operating manual. Read this Installation and Operating Manual carefully and, most importantly, follow all warnings and safety instructions. This will ensure that you can install the product safely and optimally.
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12 22 X 1 min. 1.38" (min. 35 mm) min. 1.38" (min. 35 mm) 21 0.2-2.55" 5 - 65 mm 0.2-2.
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30 40 31 5' (>1,53 m) 5' (>1,53 m) RADIO RESET RESET 3. 2. 1. 42 34 (40 1,6 mm'' ) (75 2,9 mm5'' ) 1/4'' (6 mm) 1,6'' (40 mm) 69'' (1.74 m) (22 8,8 4 m '' m ) 43 36 6 (17 .
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46 47 48 ~2x 73
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19. Connection diagrams and functions of the DIP switches Fig. connection plate carriage * Output OC DC 24 V max. 750 mA Relay: AC 250 V max. 5 A DC +24 V max. 5A GND OUT DC NC COM NO wh gn bn +12 V button optional 8K2 wall station Anschluss Keypad optional OSE TX 12 V/max.100 mA power supply for external equipmant 24 V COM Signal GND +24 V DC RX external transformer DC 24 V max. 100 mA *The version can vary depending on the type. This means the use of accessories can vary.
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SOMMER Antriebs- und Funktechtnik GmbH Hans-Böckler-Straße 21-27 73230 Kirchheim Germany Tel +49 (0) 7021 8001-0 Fax +49 (0) 7021 8001-100 info@sommer.eu www.sommer.eu Sommer USA, Inc. 2217 Distribution Centre Drive, Suite F Charlotte, NC 28269 United States of America Tel +1 877-766-6607 Fax +1 704-424-7699 info@sommer-usa.com www.sommer-usa.