SOMAport Setup Guide TM Release 2.
Copyright 2001, 2002, 2003 SOMA Networks, Inc. All Rights Reserved. SOMA Networks, Inc. 185 Berry Street Suite 2000 San Francisco, CA 94107 U.S.A. Phone +1.415.882.6500 Fax +1.415.882.6501 SOMA, SOMA Networks and the star-and-circle logo are trademarks of SOMA Networks, Inc. All SOMA Networks product names are trademarks of SOMA Networks, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners. Products and services of SOMA Networks, Inc.
SOMA NETWORKS INC. ENDUSER PRODUCT LICENSE AGREEMENT THE SOMAPORT™ SUBSCRIBER STATION AND PROVIDED SOFTWARE CONTAIN CERTAIN COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMA NETWORKS INC. OR LICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUBJECT TO THIS AGREEMENT. BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOUR SERVICE PROVIDER; (B) OPENING THE SEALED ENVELOPE CONTAINING THE SOMAPORT; OR (C) USING THE SOMAPORT, YOU ASSENT TO AND ACCEPT THIS ENDUSER PRODUCT LICENSE AGREEMENT.
WRITTEN MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOUR SERVICE PROVIDER MAY PROVIDE FURTHER WARRANTY COVERAGE FOR YOU. 5.
Important safety instructions Installation Read instructions — Read and follow all of the safety and operating instructions before operating the SOMAport. Retain instructions — Retain the safety and operating instructions for future reference. Heed warnings — Adhere to all warnings on the SOMAport and in the operating instructions. Ventilation — Slots and openings in the SOMAport housing provide ventilation, ensure its reliable operation, and protect it from overheating.
SOMAport Setup Guide Maintenance and servicing Cleaning — Unplug the SOMAport from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleanser. Use a dry cloth for cleaning. Servicing — Do not attempt to service the SOMAport yourself as opening or removing covers may expose you to dangerous voltage or other hazards and may void the warranty. There are no user-serviceable parts inside. Refer all servicing to qualified service personnel.
Regulatory notices The SOMAport has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Contents Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Regulatory notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SOMAport Setup Guide SOMAport Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signal strength indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I NTR ODUCTION Chapter 0 This chapter gives an overview of the SOMAport and shows the layout of the front and back panels. Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Antennas .
SOMAport Setup Guide Overview The SOMAport is a compact terminal to which you can connect a computer or a local area network (LAN) as well as telephones. One company, the wireless service provider, delivers both high-speed, always-on Internet service and telephone service to the devices that are connected to the SOMAport. Because the SOMAport uses wireless technology, there is no wiring or cabling connecting it to your wireless service provider’s facilities.
Introduction Radio spectrum The SOMAport supports various bands of radio spectrum from 1.8–2.7 GHz. Routine maintenance The SOMAport does not require maintenance or servicing other than occasionally cleaning the outside of the unit. Follow these guidelines: Wipe the unit down with a dry cloth periodically. Do not use cleaners, solvents, or water. If you spill liquid inside the SOMAport, unplug it, and call your wireless service provider.
SOMAport Setup Guide The front panel There are five lights on the front panel of the SOMAport. These lights indicate the state of the SOMAport. Their locations are shown below. Status Light Signal Strength Indicator Lights 00076 Lights The lights have the following functions. Light Description Status The top light is the status light. It indicates whether or not the SOMAport is receiving power and functioning normally.
Introduction The back panel The jacks and ports that are used to connect other devices to the SOMAport are located on the back panel. The telephone jacks connect telephones to the SOMAport, whereas the Ethernet port is used to connect to computer equipment. The locations of the connectors are shown below. SAU Connector SAU Light USB Port Ethernet Port Telephone Jacks Power Jack 00077 The connectors and switches on the back panel have the following functions.
SOMAport Setup Guide Part Description SAU light This light indicates which antenna is being used. See “SAU light” on page 62. USB port This port provides an alternative method for connecting a USB-compatible computer or hub to the SOMAport. Ethernet port This port connects a computer or a hub to the SOMAport. A straightthrough cable is used for direct connection to a computer or to the uplink port on a hub. A crossover cable is used for connection to the Ethernet port on a hub.
Introduction Antennas The SOMAport receives radio signals from and transmits radio signals to a basestation operated by your wireless service provider. The basestation consists of a tower and an equipment box that houses the radio transmitters and receivers that allow the tower to communicate with the SOMAport. The internal antenna The SOMAport is essentially a two-way radio with an antenna inside. You don’t have to aim this antenna yourself. The antenna tunes itself when you plug in the SOMAport.
SOMAport Setup Guide W A R N I N G : Only the SOMA Networks SAU can be connected to the SOMAport. Connecting other manufacturers’ antennas or products to the SAU connector will provide no improvement to reception and will result in irreparable damage to the SOMAport or to the device connected to it, rendering it inoperative.
Introduction Connection options for telephones If you subscribe to or intend to subscribe to telephone service via the SOMAport, you can connect telephones to the SOMAport in two ways. You can: Connect the telephone directly to the SOMAport by plugging it into one of the telephone jacks on the back of the SOMAport. Use your in-building telephone wiring to connect telephones to the SOMAport.
SOMAport Setup Guide Connections to in-building telephone wiring If you have a number of telephones located in different rooms that you want to connect to the SOMAport, you can connect them through the existing telephone wiring in your building. This allows you to avoid running long cables throughout your home or office to connect your telephones to the SOMAport.
I NS TALLI NG Chapter 0 THE SOMA PO R T This chapter describes how to connect computer and telephone equipment to the SOMAport. Contents Installing the SOMAport and Connecting Equipment . . . . . . . . . . . . . . . . . . . . . . . . 22 Changing Ethernet Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SOMAport Setup Guide INSTALLING THE SOMAPORT AND CONNECTING EQUIPMENT This section describes how to power on the SOMAport, connect computers and telephones to it, and activate full service. Contents An overview of the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the SOMAport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Choosing the best location for the SOMAport . . . . . . . . . . . . . . . . . . . . . .
Installing the SOMAport An overview of the installation The following is an overview of the sequence of installation tasks required to connect equipment to and power on the SOMAport. Task See 1 Unpack the SOMAport and make sure you have all the necessary parts. “Unpacking the SOMAport” on page 24 2 Locate the serial number on the base of the SOMAport. Write it down in a convenient place. You will need this number if you call customer support. 3 Choose a location for the SOMAport.
SOMAport Setup Guide Unpacking the SOMAport Unpack the SOMAport from its box and make sure you have all the pieces shown below.
Installing the SOMAport Choosing the best location for the SOMAport Although the SOMAport internal antenna is self-aiming, you can take steps to optimize the signal reception and performance of the SOMAport by following these recommendations when choosing a location: Allow at least 46 centimeters (18 inches) of space around the SOMAport. If your home or office has multiple floors, place the SOMAport on one of the upper floors, if possible. Avoid putting it in the basement.
SOMAport Setup Guide Connecting the power supply and powering on the SOMAport The SOMAport does not have a power switch. You turn on the SOMAport by plugging it into a power outlet, and turn it off by unplugging it. When you plug in the SOMAport, it starts, connects to your service provider’s network, and tunes itself (acquires a radio channel). W A R N I N G : Use only the power supply and power cord that came with the SOMAport.
Installing the SOMAport 3 Position and orient the SOMAport in the location in which you plan on keeping it. 4 Insert the plug end of the power cord into a three-prong grounded power outlet. The SOMAport powers on when you plug it in. There is no power button. The light on the power supply indicates whether or not it is receiving power. N O T E : If you ever need to disconnect the power supply, disconnect the power cord from the power outlet first.
SOMAport Setup Guide Connecting a computer via Ethernet If your computer has an Ethernet card, use an Ethernet cable to connect your computer to the SOMAport. If your computer does not have an Ethernet card and it is running Windows 98SE or later, use the USB cable instead. See “Connecting a computer via USB” on page 30 for more information. N O T E : If your operating system is Windows 95, Mac OS, or Linux 2.4, you must use Ethernet. You cannot use USB.
Installing the SOMAport What’s next If telephone service is available in your area and you are connecting a telephone to the SOMAport, go to “Connecting telephones to the SOMAport” on page 35. If telephone service is not available in your area or you are not connecting a telephone to the SOMAport, go to “Activating service” on page 39.
SOMAport Setup Guide Connecting a computer via USB Universal serial bus (USB) can be used to connect a computer to the SOMAport. A USB cable is shipped with the SOMAport. For USB to work, your PC must be equipped with: a USB port Windows 98SE or higher Even if you have a version of Windows that supports USB, you need to make sure your computer’s USB port is enabled and properly set up. You can connect the SOMAport to a USB hub.
Installing the SOMAport If these drivers are not listed, there are two possible reasons: To You have a USB Host Controller card installed in your PC, but the USB port is not enabled. See your computer’s documentation for instructions on how to run your computer’s BIOS Setup program to enable the USB port. You do not have a USB Host Controller card installed in your PC. You cannot use USB unless you purchase a USB Host Controller card.
SOMAport Setup Guide See the next section, “Installing the USB software”, for information about how to complete the wizard and install the USB drivers. Installing the USB software The new hardware wizard is different in each version of Windows. Follow the on-screen instructions, making sure you select the values indicated in the following table for your version of Windows.
Installing the SOMAport Connecting multiple computers to the SOMAport You can provide Internet service to a number of computers by using a networking technology such as 100BaseT (Ethernet networking), 802.11b (wireless Ethernet networking), HomeRF (wireless networking), or HomePNA (phoneline networking). Be sure to enable all devices to have Internet access through the Ethernet port on the SOMAport. The following procedure describes how to connect multiple computers via an Ethernet hub or switch.
SOMAport Setup Guide What’s next If telephone service is available in your area and you are connecting a telephone to the SOMAport, go to “Connecting telephones to the SOMAport” on page 35. If telephone service is not available in your area or you are not connecting a telephone to the SOMAport, go to “Activating service” on page 39.
Installing the SOMAport Connecting telephones to the SOMAport If telephone service is not available in your area or if you do not subscribe to telephone service, skip to “Activating service” on page 39. Telephone jacks on the SOMAport There are two telephone jacks on the back of the SOMAport. The telephone jack on the right corresponds to line 1 and the telephone jack on the left corresponds to line 2.
SOMAport Setup Guide N O T E : To connect a two-line telephone to the SOMAport, your telephone service must include two telephone lines. To connect a single telephone to the SOMAport Insert the free end of the telephone cable into the right (line 1) jack.
Installing the SOMAport To connect two telephones to the SOMAport (when you have two telephone lines) 1 Connect the cable of the telephone you want serviced by line 1 to the right (line 1) jack. 2 Connect the cable of the telephone you want serviced by line 2 to the left (line 2) jack.
SOMAport Setup Guide To connect two telephones to the SOMAport (when you have one telephone line) 1 Insert a duplex adapter into the right (line 1) jack. 2 Insert the cable of one of the telephones into one of the jacks on the adapter. 3 Insert the cable of the second telephone into the other jack on the adapter. Line 2 Line 1 00347 To test your telephone connection Pick up the receiver and listen for a dial tone.
Installing the SOMAport Activating service There are two subscriber access modes: Restricted access -- you can only navigate to your service provider's Web site (where you can sign up for full service). Full service access -- you can browse any sites on the Internet. If you have restricted access, you can activate full service online, as described below, or by calling your service provider. To activate full service 1 Restart your computer while it is connected to the powered-on SOMAport.
SOMAport Setup Guide CHANGING ETHERNET NETWORK SETTINGS This section describes how to change your computer’s network settings if you cannot get an Internet connection. Following the procedure appropriate for your operating systems ensures that your computer automatically obtains an IP address from your service provider so that it can connect to the Internet. Contents Changing network settings in Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the SOMAport Changing network settings in Windows 95 Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following procedures: To If the PC has not previously been set up for a dial-up connection, you can use the Internet Connection Wizard.
SOMAport Setup Guide 8 Click Finish. 9 Restart your computer. N O T E : Do not skip this step. 10 Check your Internet connection. See “Activating service” on page 39. To change network settings in Windows 95 1 Select Start→Settings→Control Panel. 2 Double-click the Network icon. The Network window opens to the Configuration tab. 3 4 Select TCP/IP. If multiple TCP/IP connections are listed, select the one that contains “Ethernet”, “NIC”, or “10/100 MB” in its name. Go to step 5.
Installing the SOMAport v Click OK on the TCP/IP Properties window. vi Click OK on the Network window. vii Restart the computer if prompted to do so. 6 Check your Internet connection by launching a Web browser on the computer connected to the SOMAport. If your browser automatically opens to your service provider’s Web site, full service has already been activated. If your browser does not automatically open to your service provider’s Web site, go to step 7.
SOMAport Setup Guide Changing network settings in Windows 98 and ME Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following procedures: To If the PC has not previously been set up for a dial-up connection, you can use the Internet Connection Wizard.
Installing the SOMAport 4 Make sure all checkboxes are disabled and click Next. The Set up Your Internet Mail Account window opens. 5 Enable the No radio button and click Next. The Completing the Internet Connection Wizard window opens. 6 Click Finish. 7 Restart your computer. N O T E : Do not skip this step. 8 Check your Internet connection. See “Activating service” on page 39. To change network settings in Windows 98 and ME 1 Select Start→Settings→Control Panel. 2 Click the Network icon.
SOMAport Setup Guide 5 Check TCP/IP properties: i Click Properties with the correct TCP/IP connection selected. The TCP/IP Properties window opens to the IP Address tab. ii Make sure the Obtain an IP address automatically radio button is enabled. iii Click the DNS Configuration tab. iv Make sure the Disable DNS radio button is enabled. v Click OK on the TCP/IP Properties window. vi Click OK on the Network window. vii Restart the computer if prompted to do so.
Installing the SOMAport Changing network settings in Windows 2000 Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following procedures: To If the PC has not previously been set up for a dial-up connection, you can use the Internet Connection Wizard.
SOMAport Setup Guide 8 Check your Internet connection. See “Activating service” on page 39. To change network settings in Windows 2000 1 Right-click the My Network Places icon and select Properties from the pulldown menu. The Network and Dial-up Connections window opens. 2 Select the Local Area Connection icon. If there are multiple local area connections, read the device name beside each icon and double-click the one that is associated with the Ethernet card.
Installing the SOMAport iv Make sure the Obtain DNS server address automatically radio button is enabled. v Click OK on the Internet Protocol (TCP/IP) Properties window. vi Click OK on the Local Area Connection Properties window. vii Click Close on the Local Area Connection Status window. viii Restart the computer if prompted to do so. 7 Check your Internet connection by launching a Web browser on the computer connected to the SOMAport.
SOMAport Setup Guide Changing network settings in Windows XP Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. The procedure you follow depends on whether or not your PC has previously been set up for a dial-up Internet connection. Choose one of the following procedures: To If the PC has not previously been set up for a dial-up connection, you can use the Internet Connection Wizard.
Installing the SOMAport To change network settings in Windows XP 1 Select Start→Settings→Network Connections. The Network Connections window opens. 2 Select the Local Area Connection icon. If there are one or more Local Area Connection icons, double-click the Local Area Connection icon that is associated with the Ethernet card. If there is no icon, the Ethernet card has not been properly installed.
SOMAport Setup Guide v Click OK on the Local Area Connection Properties window. vi Click Close on the Local Area Connection Status window. vii Restart the computer if prompted to do so. 7 Check your Internet connection by launching a Web browser on the computer connected to the SOMAport. If your browser automatically opens to your service provider’s Web site, full service has already been activated. If your browser does not automatically open to your service provider’s Web site, go to step 8.
Installing the SOMAport Changing network settings in Mac OS 8 and 9 Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. To change network settings in Mac OS 8 and 9 N O T E : Your computer must have an Ethernet card and Open Transport networking software to connect to the Internet. 1 Click the Apple icon and choose Control Panels→TCP/IP. The TCP/IP window opens. 2 Select Ethernet from the Connect via pop-up menu.
SOMAport Setup Guide Changing network settings in Mac OS X Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. To change network settings in Mac OS X 1 Click the Apple icon and choose System Preferences. 2 Choose View→Network. 3 Choose Built-in Ethernet from the Show pop-up menu. 4 Click the TCP/IP tab, if necessary. 5 Choose Using DHCP from the Configure pop-up menu. 6 Click Apply Now. 7 Restart your computer.
Installing the SOMAport Changing network settings in Linux Change your computer’s network settings if you could not get an Internet connection after connecting your computer to the SOMAport. To change network settings in Linux 1 Log in as root. 2 Configure your Linux-based PC to run a DHCP client daemon such as dhcpcd, pump, or dhclient. In many RedHat-based distributions, this can be done using netconfig, a command-line-based utility.
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SOMA POR T L I GHTS Chapter 0 This chapter describes how to read the SOMAport lights so that you can recognize the operating status of the SOMAport, the strength of the radio signal, the Ethernet status, and which antenna the SOMAport is using. Contents Status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signal strength indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SOMAport Setup Guide Status light The status light is a bicolor light that indicates whether or not the SOMAport is powered on and operating normally. It can be either green or amber. It is the top light on the front panel of the SOMAport as shown below. Status Light 00093 Status light states The status light can be in one of the following states. State Description Off The SOMAport is not plugged in. See “The SOMAport is not getting power” on page 69.
SOMAport Lights Signal strength indicator lights The signal strength indicator is made up of four lights. They are on the front of the SOMAport, below the status light. Signal Strength Indicator Lights 00094 Signal strength indicator light states During SOMAport startup, the four lights that make up the signal strength indicator remain off until a radio channel has been acquired. When one or more of the lights is solidly lit, the SOMAport has locked in a radio signal and is ready to use.
SOMAport Setup Guide What to do if performance is affected by a weak signal Radio signal strength can have an effect on the quality of your telephone calls and your ability to access the Internet. If the signal is too weak you may experience some of the following problems: During telephone calls, you hear noise or calls cut out. It takes a long time to open a Web page. You cannot get onto the Internet at all.
SOMAport Lights Ethernet status lights There are two Ethernet status lights that report on the connection between the SOMAport and an Ethernet device (a computer or a hub). These lights are located on the Ethernet port on the back of the SOMAport. They do not report on the status of USB connections.
SOMAport Setup Guide SAU light This light is located on the back panel, to the right of the SAU connector. When the SOMAport starts, it checks whether or not a SOMA Networks SAU is attached to the SAU connector. If the SOMAport detects an SAU, it uses it, otherwise, the SOMAport uses the internal antenna. SAU Light 00438 SAU light states This light indicates which antenna is being used. 62 State Description Off The SOMAport is using the internal antenna. Green The SOMAport is using the SAU.
T R OUBLESH OOT ING H ELP Chapter 0 AND G ETT ING This chapter describes the problems the SOMAport may exhibit, the possible causes of those problems, and the actions you should take to fix them. Contents Finding problem causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The signal is weak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . There is a fault condition . . . . . . . . . . . . . . . . . . . . .
SOMAport Setup Guide Finding problem causes Look up the problem you are experiencing and follow the suggested actions. If the recommenced actions do not fix the problem, call your wireless service provider for technical support. Problem Possible causes Action There is Internet congestion. Try again. The signal is weak. See “The signal is weak” on page 66. The cable connecting the computer to the SOMAport is damaged. Replace the cable.
Troubleshooting and Getting Help Problem Possible causes Action Old dial-up connection is used Your computer is still set up to connect to the Internet via dial-up by default. See “The computer uses an old dial-up connection to connect to the Internet” on page 74 The signal is weak. See “The signal is weak” on page 66. The telephone is broken. Try a telephone that is known to work. If the telephone is cordless, try using a corded telephone.
SOMAport Setup Guide The signal is weak If you are having any of the following problems, the signal to your SOMAport may be weak. To Telephone voice quality is poor or calls are dropped. It takes a long time to open a Web page. You cannot browse the Internet at all. improve reception quality If the signal strength lights indicate a weak signal or if you are experiencing an ongoing performance problem, try the following steps.
Troubleshooting and Getting Help Your SOMAport is located at the extreme outer limit of an area covered by the transmitting tower. If you have a persistent signal reception problem, contact your wireless service provider to order an SAU.
SOMAport Setup Guide There is a fault condition If the status light is amber, the SOMAport has detected a fault during the diagnostic test which is run whenever the SOMAport is powered on. In this situation, you must restart the SOMAport. To restart the SOMAport 1 Unplug the SOMAport and leave it off for at least 10 seconds. 2 Plug the SOMAport back in. Wait until the status light on the front panel is green (an indication that the SOMAport is receiving a radio signal).
Troubleshooting and Getting Help The SOMAport is not getting power If the light on the power supply and the status light on the SOMAport are off, the SOMAport is not getting power. Try each of the actions in the following procedure until you locate the source of the problem. To check the power 1 Make sure the SOMAport is plugged in. 2 Make sure the power cord that connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet.
SOMAport Setup Guide There is no connection between the SOMAport and your computer or hub If there is a problem with the physical connection between the SOMAport and your computer or hub, you will not be able to browse the Internet. The problem may be with the power, cabling, or your network settings. Ethernet connection The link light on the Ethernet port indicates the status of the connection between the SOMAport and an Ethernet device (a computer or a hub).
Troubleshooting and Getting Help To check Ethernet cabling 1 Make sure the cable connectors are firmly inserted in the proper Ethernet ports on the SOMAport and computer or hub. 2 Make sure you are using the correct type of cable. Configuration Cable type Ethernet port of a computer Straight-through cable This cable is shipped with the SOMAport. Uplink port of a hub Straight-through cable This cable is shipped with the SOMAport.
SOMAport Setup Guide To obtain a new IP address (Windows 95 only) 1 Choose Start→Run. 2 Enter winipcfg in the Open field and click OK. The IP Configuration window opens. 3 Select the network interface that has a default gateway of 192.168.1.1 from the pull-down list. 4 Click Release All. 5 Force your computer to obtain a new IP address by clicking Renew All. Wait until the fields in the IP Configuration window have values in them or an error message appears.
Troubleshooting and Getting Help 3 Look for the output section related to the network interface for the SOMAport. Example: 1 Ethernet adapter: IP address . . . . . . . . . . . . . : 65.94.64.155 Subnet Mask . . . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . . . .: 192.168.1.1 4 To Close the MS-DOS Prompt or Command Prompt window. obtain a new IP address in Linux 1 Log in as root.
SOMAport Setup Guide The computer uses an old dial-up connection to connect to the Internet If you have switched from a dial-up Internet service, you may still be prompted to connect to the Internet using the old dial-up connection. If this is the case, follow this procedure to ensure that your dial-up connection is not automatically activated whenever you attempt to connect to the Internet. To disable the automatic dial-up connection in Windows 1 2 Open the Control Panel.
Troubleshooting and Getting Help To disable the automatic dial-up connection in Mac OS X 1 Click the Apple icon and choose System Preferences. 2 Click the Network icon. 3 Click Show. 4 Select Network Port Configurations from the pull-down list. 5 Disable the On checkbox for the dial-up modem. 6 Click Apply Now.
SOMAport Setup Guide Internet Explorer LAN settings are incorrect If you are using Internet Explorer as your Web browser, make sure the LAN settings are properly configured. By default, Internet Explorer is configured to automatically detect settings. However, if this option has been disabled, you will not be able to connect to the Internet. To check Internet Explorer settings 1 Open Internet Explorer. 2 Choose Tools→Internet Options. The Internet Options window opens. 3 Click the Connections tab.
Index A activating full service, 39 antenna internal, 17 SAU, 17 automatically detect settings Internet Explorer, 76 B back panel, 15–16 browsing Internet cannot connect, 64 C cables checking, 71 problems and actions, 64–65 calls are dropped, 65 checking Ethernet cables, 71 Internet connection, 42, 45, 48 power supply, 69 signal stength, 66 telephone connection, 38 USB cables, 71 cleaning SOMAports, 13 computer equipment connecting to a SOMAport, 19 using the Ethernet port, 28 using the USB port, 30–32
SOMAport Setup Guide E Ethernet cables checking, 71 crossover, 16, 33 straight-through, 16, 33 hub connecting to a SOMAport, 33 lights, 16 states, 61 network settings Linux, 55 Mac OS 8 and 9, 53 Mac OS X, 54 Windows 2000, 47, 48 Windows 95, 41, 42 Windows 98 and ME, 44, 45 Windows XP, 50, 51 port, 12, 16 troubleshooting connection problems, 70 external antenna. See SAU F fault conditions, 68 front panel, 14 full service activating, 39 H hub.
N network connection problem, 70 network settings changing Linux, 55 Mac OS X, 54 Windows 2000, 48 Windows 95, 42 Windows 98 and ME, 45 Windows XP, 51 Linux, 55 Mac OS 8 and 9, 53 Mac OS X, 54 Windows 2000, 47 Windows 95, 41 Windows 98 and ME, 44 Windows XP, 50 O overview of the installation, 23 P panels, 14–16 performance affected by weak signal, 60 optimizing, 25 problem causes, 66 solving onging problem, 66 poor sound during telephone calls, 65 ports, 12, 15–16 See also Ethernet and USB port power no
SOMAport Setup Guide T V telephone calls are dropped, 65 telephone connection checking, 38 telephone equipment connecting to a SOMAport directly, 19 through existing wiring, 20 with one telephone line, 36–38 performance problems and actions, 65 telephone jacks, 16, 35 telephones with two lines, 35 testing Internet connection, 42, 45, 48 telephone connection, 38 troubleshooting. See checking two-line telephones, 35 voice quality poor, 65 U universal serial bus.
