VoIP PABX User Guide
PABX User Guide Release 1.1 - April 2006 This document and certain software on the system disk of the device is Copyright © 2005 IP Cortex Ltd. The above software is licenced under terms which can be found in the Software Licence section of the documentation. Use of the device is subject to the terms therein. If you do not accept those terms then you may return the device unused in it’s original packaging for a full refund of the purchase price.
Contents Document Conventions 6 Getting Started 7 Making Phone Calls Using a Phone Handset Using the Web Interface 7 8 Connecting 8 my calls 9 my phonebook 9 my details 9 Name 9 E-mail Address 9 Send Email Voicemail Alerts? 10 Attach Voicemail to Alerts? 10 Personal phonebook 10 my phone 10 Current home extension 11 Phone line and button mappings 11 change password TAPI Configuration 12 13 Introduction 13 Requirements 13 Installing the TAPI Drivers 13 Configuring the TAPI
Troubleshooting Voicemail 19 20 Accessing Voicemail 20 Configuring Voicemail 20 Retreiving Voicemail 21 Short Code Features 23 Phone Quick Reference Cards 24 4
Document Conventions Throughout the document, normal text like this indicates procedures required to correctly configure your device. Critical instructions and helpful configuration tips are highlighted in italics throughout the text. Critical instructions are formatted like this and preceded by an exclamation mark in a circle. Failing to comply with a critical instruction may cause anomalous behaviour, damage to the PABX or other components, or even result in safety issues.
Getting Started We assume for the purposes of this user level manual that your phone system administrator, or installation engineer have setup your VoIP PABX and phones. If you are also a phone system administrator then you should consult the ipcortex “VoIP PABX Installation & Administration Guide” for details of how to administer the whole system.
Using the Web Interface The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences. Connecting The web user interface is available from most HTML supporting browsers, including: • Mozilla Firefox (all versions) • Microsoft Internet Explorer (5.
choosing. my calls This menu allows you to view the most recent calls made through the PABX. If your PABX administrator has set call cost patterns for some or all of the number prefixes in your recent list then the cost of these calls will also be shown in the list. Where the cost of a call is shown as unknown, this simply means a call cost pattern has not been set by the administrator. my phonebook This menu displays the whole phonebook that is available to you as a user.
The e-mail address given here is the one to which voicemail notifications from ordinary extensions and/or faxes from any soft fax extensions will be sent. If this is entered incorrectly then you will never receive these notifications and information may be lost. Send Email Voicemail Alerts? If set, and an e-mail address is entered above then an e-mail will be sent to the address whenever a Voicemail is received at your extension.
Current home extension Shows the extension number of the main extension owned by you as a user. Show/Change my PIN number - Clicking on this text displays the PIN used to log in to voicemail for the extension. When the PIN is displayed, entering a new value into the box and clicking will change the PIN to this new number. Show SIP registration login(s) and password - Clicking on this text displays the SIP registration information for each line on the phone.
change password Enter the old password, and new password in the two fields for confirmation, and then click on the button. If you subsequently forget your password then this can be retrieved by using the lost password link on the Logon page (provided your e-mail address is correct). If this is not possible then your system administrator will need to reset your password for you.
TAPI Configuration This is an optional component which may be licenced on your PABX. If it is enabled on your installation you will see the Show TAPI settings option on the my phone area of your user settings. Introduction TAPI is a Microsoft provided interface that allows a PC running Windows 2000 or XP to make or receive phone calls. Our system provides a TAPI driver which allows Windows applications to control your phone.
To download the installer, log on to the PABX using your user login and go to the my phone settings screen. Once on that screen, open up the Show TAPI settings option by clicking on the text (see previous chapter for details of how to do this). If the Show TAPI settings option is not present, this is probably because it isn’t licenced on your PABX. Please contact your administrator or system vendor for further help.
You may also see the following message and, again it should be safe to trust the installer from it’s known source.
You will then be prompted to accept the licence agreement and, when accepted, asked to confirm the install location: Once preparation is complete, the following message will be displayed, prompting final confirmation of install: Once installation is complete, you will be reminded that a reboot is required to fully install the TAPI drivers: Clicking OK does not cause a reboot which needs to be carried out manually before the TAPI driver becomes available.
You may wish to delay rebooting your PC until after completing instructions in the next section to configure the application as a reboot is required after reconfiguring the application and it is quite safe to delay the installation reboot at this point Configuring the TAPI Driver The TAPI configuration on your PC is associated with a specific phone. After installation, or if you change your phone, the TAPI driver must configured to pair with the correct phone.
When importing the settings, confirmation boxes will be displayed by the registry editor. If you are quite sure that the file you are importing is the same one downloaded from the PABX then it is safe to OK these: On completion, a message similar to the following will be displayed and indicates that the settings were successfully imported: You may now need to reboot your PC for the settings to take effect.
Then select the ipcortex - Asterisk line: OK the changes, and then click on “Start Call” in the previous dialogue. Your phone should ring and then, when you pick it up, the far end will start to ring. You can then complete the call and hang in the normal way once complete. Troubleshooting If the phone fails to ring when a call is placed, there may be a number of reasons... Wrong TAPI provider being used Double check your application is using the TAPI provider (dialler) called ipcortex - Asterisk.
No network connectivity to PABX The PC needs to be able to communicate with an application on TCP port 5038 of the PABX. If there is no network connectivity between your PC and the PABX, or a firewall is preventing these connections then TAPI will not be able to operate.
Voicemail Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default. When a call is made to your extension and it is either not answered within a period of time determined by your system administrator, or busy because you are on another call then the call will be answered by the voicemail system. The caller will be promoted to leave a message which you can retrieve either via your phone, the PABX web interface, or e-mail.
To enter this menu, log in to your mailbox as above, then select: 0 Mailbox options Within this menu, the following are available: 1 Record unavailable message - This is the message which is used when you do not answer a call. 2 Record busy message - This is the message which is used when you cannot answer a call because you are busy with another caller, or have set Do Not Disturb on your phone.
6 Next message - move to next available message 7 Delete message 8 Forward message to someone else 9 Save message to a specific folder * Help - repeat options # Exit 3 Advanced - gives access to the following advanced options: 1 Reply - send a reply, if sender was a local extension. 3 Envelope - play time, date and sender information about the message, followed by the message.
Short Code Features Built-in short codes on the PABX are: 24 *0 Connect directly to voicemail for , doesn’t ring the phone. **1 Hot desk. Bring my extension here feature. **2 Hot desk. Release this phone. **5 Forward calls. Allow calls to ring on an additional extension. **6 Remove call forwards. **8 Enable night mode (requires admin pass code) **9 Disable night mode (requires admin pass code) *8 Pick-up a ringing phone in your call group. #01#xx Record IVR menu message.
Phone Quick Reference Cards The following quick reference cards give basic generic information required to operate a number of types of phone. They need to be customised with information about your system (for example voicemail number) and will often be superseded by copies provided by your system administrator. You may make copies of these for your own use in conjunction with the phone system.
Press Phone System Quick Reference Numbers (Elmeg IP290/snom 190 phone) All Centre extensions are ____ digit numbers starting with a ___ Answering Calls The extension number is normally shown top-centre of the phone display. Press to see this if the display has other messages (e.g. missed calls). To answer calls in the normal way simply pick up the handset. To answer a call hands free using the built in speaker phone, press rather than lifting the handset.
Press the - ‘HOLD’ key Dial the destination number Press recipient and talk to the Hang up, the original call will be transferred to the new recipient If after calling the intended recipient you decide not to transfer the call, do not hang up but instead press again to retrieve the held call. Voicemail Your Own Extension Voicemail If the orange light next to the button is flashing, and/or “VMail” or “MWI” is shown on the display then you have one or more messages.
button under the onscreen arrow keys to move around the directory until the required name is shown Phone System Quick Reference 3 (snom 320/360 phone) Ending a Call Press or return the handset to its cradle Answering Calls To answer calls in the normal way simply pick up the handset. To answer a call hands free using the rather built in speaker phone, press than lifting the handset.
2 Dial the destination number outside, mobile etc dial: 3 Press 0______ ________________ 4 Hang up, the original call will be transferred to the new recipient and talk to the recipient If after calling the intended recipient you decide not to transfer the call, do not again to hang up but instead press retrieve the held call. Follow the prompts to enter your extension number and password.
Index B browser 8,13,14,17 busy message 21 button mappings 11 C call pickup (short code) 23 change password 12 configuration tips definition 6,14 critical instructions definition 6,13 D delete message (voicemail) 22 E e-mail address 3,9 Elmeg IP290 25 emergency calls 26 F folders 21 forward (short code) 23 forward to voicemail 23 H home extension 11 hot desk 23 L licence software 2 Logon.
N network connectivity 19 new messages (voicemail) 21 next message (voicemail) 22 night mode 23 number barring.See call; barring O old messages (voicemail) 21 Outlook (using with TAPI) 18 P password 8 changing 8 password (voicemail) 21 phone 10,11,13,17,19,20,21,23,24,25,27 phonebook 3,9,10 personal 10 phone line 3,11 phone quick reference 24 PIN number 11,20 R RS-232.See Serial S short codes 23 **1 23 **2 23 **5 23 **6 23 **8 23 **9 23 *8 23 SIP registration 11 snom 190 25 soft fax.
Configuration 13 Configuring 17 installing drivers 13 Introduction 13 Requirements 13 Testing 18 Troubleshooting 19 U unavailable message 21 V Voicemail 20 accessing 20 advanced options 22 configuring 20 delete message 22 folders 21 main menu 21 new messages 21 next message 22 old messages 21 password 21 retreiving 21 voicemail alerts 10 voicemail alerts 10 W Web Interface 9 34
Notes 35
The Mansion, Bletchley Park Milton Keynes MK3 6EB, UK Tel: 01908 276650 Fax: 01908 276699 http://www.ipcortex.co.
