Smartfall-Blue The intelligent pendant with auto fall detection & blue tooth LE capabilities User Guide
Contents Intended use 3 What is Smartfall-Blue 4 Contents 5 Before first use 6 Wearing the Smartfall… 7 … on a chain ...................................................................... 8 … as a brooch/clipped to clothing ........................... 9 … on a belt .......................................................................
Intended use This device is intended to enable a user in a nonmedical setting to request assistance by providing a method of activating their home base unit, from within the operating range, in the event of a potential medical emergency. The device also provides an additional automatic request for assistance to the home base unit if it detects that the user has fallen while wearing it on a neck cord, clipped to the chest or on a belt clip using the wearing options provided.
What is the Smartfall? Your Smartfall is an intelligent pendant. Like other pendants, it allows you to press a help button to generate an alarm call when you need help. The Smartfall also provides an added layer of protection by automatically generating a call for assistance if a fall is detected and you are unable to push the help button.
What is in the box? The box contains this user guide, a Smartfall intelligent pendant and neck chain, Smartfall intelligent pendant Neckchain 5
Before first use Ensure the Smartfall is programmed correctly to your home base unit. To test this, press the help button and ensure that it generates an alarm call to the monitoring center. Tell the monitoring centre that you are making a test call and follow their instructions. It is important to test the Smartfall in all the areas of your home, including the bathroom, basement and garage.
Wearing the Smartfall … Your Smartfall will have been setup with a specific wearing accessory. Once setup you should not change the wearing accessory without contacting your supplier. The correct wearing positions for the different wearing accessories available are shown on the following pages. Wearing the Smartfall in line with this guidance is important as it helps to ensure it is in the most optimum position to detect falls while also helping to reduce the chance of incorrect activations.
WARNING – if you wear the Smartfall under your clothing ensure you do not restrict access to the help button. … on a neck chain “Recommended” A neck chain is provided which may be adjusted to ensure the Smartfall is worn at the same height as your sternum and at least one metre [3 ft.] from floor level. Avoid adjusting the length of the chain each time you put the Smartfall on. Tip - Clipping it to clothing using any brooch/clothing type clip while worn on a neck cord may also help to reduce false alerts.
WARNING – only use the neck chain supplied with the Smartfall as it includes safety break links to reduce the risk of entanglement or injury. Taking off/Putting on the Smartfall Avoid trying to adjust the length of the neck chain each time you take off/put on the Smartfall.
The Smartfall must be worn at chest height and at least one metre [3 ft.] from the floor when using a clothing clip. … on a belt If any type of belt clip is used (Not Supplied) please ensure that the belt clip is fixed to firmly hold the Smartfall in place. The Smartfall must be worn at waist height and at least 0.8 metres [2ft 8in] from the floor.
Important things to remember Remember, the Smartfall will only detect a fall if you are wearing it. Due to the wide variety and type of falls, some falls may not be detected. For example, a slow gradual slide out of a chair is unlikely to be detected as a fall. In the event of a fall you should always try to press the help button on the Smartfall. The Smartfall must be worn in accordance with the wearing instructions, do not change the wearing option once your preferred method has been chosen.
How it works The Smartfall is a simple to use device that includes a help button to enable you to generate a call for help if you require assistance or fall. If you are unable to press the help button, the Smartfall has intelligent sensors that will automatically generate a call for assistance if a fall is detected. Manual alarm operation 1) Press the help button on the Smartfall to generate a call for help.
3) If the red LED flashes, the Smartfall is still sending an alarm call, but is also indicating to you that the battery needs to be replaced (see battery replacement). What happens if you fall Stage 1 The Smartfall detects an event and analyses it for a few seconds. If the Smartfall determines that the event is a fall, Stage 2 is started. Stage 2 The green LED starts to flash and the sounder rapidly beeps high/low/high every second. This warns you that a fall alarm will be made after 10 seconds.
Cancelling an automatic fall alarm If the Smartfall lights flashes the green LED and plays high/low/high tones every second when you know you have not fallen, you can stop the Smartfall from generating an alarm by tapping the case 3 or more times rapidly. Tap case 3 times rapidly to cancel alarm Help button The cancel tap function is designed to avoid accidental presses. If you cancel the alarm by mistake you can always still generate an alarm call by pressing the help button anytime.
Taking care of the Smartfall Your Smartfall is fully water resistant and should be worn at all times including in the shower and bath. When wearing in the bath you should avoid submerging the Smartfall in water for more than a minute. If your Smartfall does get wet, dry it gently using a soft towel being careful not to press the help button. If you do press the help button by accident, don’t worry, just inform the operator.
Cleaning If required, the Smartfall may be cleaned periodically with a damp cloth and mild detergent or an alcohol wipe. Remember that the Smartfall will not detect falls while it is not being worn therefore you should put the Smartfall back on again as soon as you have finished cleaning it. Spares and accessories The following replacement parts are available. Please contact your supplier for more details.
Battery replacement The battery will need replacing approximately every 12 to 24 months. When a low battery is indicated the battery should be replaced immediately/as soon as possible. If it is necessary for you to change the battery, the fall detector uses a CR2430 3 Volt lithium battery. NOTE: Dispose of used batteries only in accordance with your local laws and regulations. Do not dispose of in household waste.
To replace the battery 1) To access the battery, turn the battery cover anti-clockwise to the unlocked position, replace the battery then replace and lock the battery cover in a clockwise rotation. 2) NOTE. Insert the new battery with the Positive (+) side facing downwards in the lid. Battery compartment, turn anti-clockwise to open Insert CR2430 battery, positive side down in the lid. Replace the lid and lock clockwise.
Frequently asked questions Can I wear the Smartfall in the shower or bath? Yes, the Smartfall is fully water resistant and should be worn at all times including in the shower. When wearing in the bath you should avoid submerging the Smartfall in water for longer than a minute. Submersion in water may also reduce the range of the Smartfall meaning that the help call may not be received by your home base unit.
What happens if I accidentally press the help button? The Smartfall will generate a call to the monitoring center. Tell the operator that you pressed it by accident and do not need assistance. Don’t worry they will be happy to hear from you and it will act as a test of the system. Will the Smartfall call for help if I drop it accidentally? If the Smartfall starts to beep if accidently dropped you can cancel the alarm to stop it from sending a call for help if required.
What should I do if I fall but do not need help? When the Smartfall starts to beep and the green LED is on you can cancel the alarm to stop the Smartfall from sending a call for help. If you decide that you need help press the help button. The monitoring center is always happy to hear from you so if you are in any doubt let the Smartfall call for help and speak to the operator.
Will the Smartfall send a call for help without me knowing? No, the Smartfall has been designed to inform you before it sends a call for help. The Smartfall will always beep and flash the green LED to notify you that it has detected a fall and is about to send a call for help. When the Smartfall is beeping you can cancel the alarm to cancel the alert and stop it from sending a call for help. Can I wear the Smartfall in bed? Yes, if you wish you can wear the Smartfall in bed.
Test Conditions The Smartfall has been tested under the following user height conditions: Neck worn – minimum user height 4ft 6in (137cm) Waist worn – minimum user height 5ft (153cm) A reduction in performance may be experienced with users below these heights. NB: Fall detector option is disabled from the factory. To enable and or disable fall detection please refer below Press and hold the button for 10 seconds to go into program mode.
Troubleshooting If the area around the button becomes damaged please contact your supplier. LED operation Event LED/Sounder action Action Alarm button pressed Red LED on for 2 seconds and unit beeps rapidly 3 times . If Red LED flashes battery is low. If possible, speak clearly to the monitoring centre Fall detected (cancellati on period) Green LED flashing and high/low/high tones being played every second.
Specifications The Smartfall operates on a frequency of 902 to 928 MHz (USA and Canada). Technical information Weight: Dimensions: Battery: Battery Life: Radio Freq: Type: Radio Range: Water resistance: Bluetooth: 25g [0.88oz] 52 x 32 x 12mm [2.1” x 1.3” x 0.45”] (WxHxD) CR2430 (3v Lithium cell) 12 to 24 months 902 to 928 MHz Crystal Stabilised Up to 300 metres open air (Subject to environmental conditions) IP67 (up to 1 metre [3ft.
“A division of Ness Corporation Pty Ltd” Ness Corporation manufacturing processes are accredited to ISO9001 quality standards and all possible care and diligence has been applied during manufacture to ensure the reliable operation of this product. However there are various external factors that may impede or restrict the operation of this product in accordance with the product’s specification. To the best of our knowledge, the information contained in this manual is correct at the time of print.
