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Bell Sensing Technologies Training Manual | 2
TABLE OF CONTENTS BELL SENSING PORTAL BELL SENSING APP 5-7 8 9 - 11 12 - 13 14 15 16-17 18-19 20 21 22 - 24 25 26 27-30 31 32 33 34 - 35 36 37 38 - 39 40 - 41 42 - 43 44 - 45 46 - 47 48 - 49 50 - 51 52 - 53 54 - 55 56 - 58 59 - 60 61 - 62 63 - 64 66 Before You Start / System Requirements 67 Home Dashboard 68 Available Accounts 69 Account List 70 Device List Preview 71 Starting a Service 72 Account Dashboard 73-74 Naming Devices 75 Adding Devi
TM PORTAL Bell Sensing Technologies Training Manual | 4
BELL SENSING PORTAL GETTING STARTED WITH iQ™ Once you have purchased your iQ™ products through your local distributor you will need to set up your online portal. After reading through the terms and conditions check the box next to “I accept the terms and conditions”. Navigate to www.bellsensing.com and in the top right corner click on CUSTOMER LOG IN. Click “Next”. In order to sign up, click on Sign Up.
BELL SENSING PORTAL GETTING STARTED WITH iQ™, CONTINUED Fill in all “User Profile” information. This includes: company name, first name, last name, role, email, password and confirm password. Fill in all “Company Profile” information. This includes: address and phone number. Click “Next”. Choose if your account will have multiple branches or not. Click “Next”.
BELL SENSING PORTAL GETTING STARTED WITH iQ™, CONTINUED Fill in all “Company Details” information. This includes: how many technicians, distributor, services you provide and how did you hear about us. At this point you will receive an email that you will need to open and click on to activate your account. Click “Next”. Click “Log In”. This will take you to the screen where you can log in and set up your branches, accounts and users.
BELL SENSING PORTAL LOGIN Once on the login screen fill in your email and password. For the FIRST TIME ONLY logging in: Click “Log In”. Input your credit card and billing details. Click “Next”. Review payment details. Click “Begin Sensing”. A subscription fee of $15/month is charged per user of Bell Sensing Technologies iQ App. Can be used at unlimited accounts and with unlimited devices. First 90 days are free. No monthly charge for Portal access.
BELL SENSING PORTAL HOME DASHBOARD [ B [ A [ D [ C When logging into the portal you will be automatically taken to the home dashboard. C) Active Technicians • You can click “MANAGE” to see a listing of all technicians. This will give you a quick snapshot of all the information you have access to within your online portal. D) Reports • You can click “Account Historical Report” or “Service Tech Summary Report” to quickly jump to the report itself.
BELL SENSING PORTAL HOME DASHBOARD, CONTINUED Branch List This will be a listing of all active branches. To view inactive branches, uncheck the “Active Branches Only”. This will show you the branch name, address and how many accounts are linked to that branch. Account List This will be a listing of all active accounts. To view inactive accounts, uncheck the “Active Accounts Only”. This will show you the account name, branch, address and the date it was last serviced.
BELL SENSING PORTAL HOME DASHBOARD, CONTINUED Service History This will be a full listing of all service visits at all accounts showing branch, account name, date it was last serviced, the technician, how long the service visit lasted, how many events were recorded during the service visit and any notes recorded during the visit. Throughout the portal anything in blue is a hyperlink. You are able to click anything in blue and will be automatically directed to that particular item’s screen.
BELL SENSING PORTAL CREATING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. On the right-hand side of the screen click the “NEW BRANCH” link.
BELL SENSING PORTAL CREATING BRANCH(ES), CONTINUED Input branch information: name, phone, address and upload a logo if you would like. Your new branch will now appear in your branch listings. Click “CREATE NEW BRANCH”.
BELL SENSING PORTAL VIEWING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. If you wish to see inactive branches, uncheck the “Active Branches Only” box. The “Manage Branch” list will show you a list of all active branches.
BELL SENSING PORTAL SELECTING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. To choose a branch click the branch name.
BELL SENSING PORTAL BRANCH DASHBOARD On the homepage of your portal click “Branches” across the top of the screen. To choose a branch click the branch name.
BELL SENSING PORTAL BRANCH DASHBOARD, CONTINUED [ C [ B [ A Once on the selected branch dashboard you will see: A) Active Accounts • You can click “MANAGE” to see a listing of all accounts. B) Active Technicians • You can click “MANAGE” to see a listing of all technicians. [ D C) Account List • This will be a listing of all active accounts at this branch. To view inactive accounts, uncheck the “Active Accounts Only”.
BELL SENSING PORTAL EDITING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. Click on the branch name you would like to select.
BELL SENSING PORTAL EDITING BRANCH(ES), CONTINUED On the branch dashboard you can make edits to your branch information by clicking the “EDIT DETAILS” link in the upper right-hand corner. Make any changes that are needed. Click the “SAVE CHANGES” link on the bottom right-hand corner of the page.
BELL SENSING PORTAL DISABLING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. To disable a branch, click the “DISABLE” link under the actions column. This will show you a list of all active branches.
BELL SENSING PORTAL ENABLING BRANCH(ES) On the homepage of your portal click “Branches” across the top of the screen. In order to see inactive branches, uncheck the “Active Branches Only”. This will show you a list of all active branches. On the right-hand side click the “ENABLE” link.
BELL SENSING PORTAL CREATING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. On the right-hand side of the screen click the “NEW ACCOUNT” link.
BELL SENSING PORTAL CREATING ACCOUNTS, CONTINUED PROOF OF SERVICE: Under the proof of service section, you will have the option of choosing “Serviced” or “Viewable” for devices with and without events. - “Serviced” means that during the onsite service visit you have to physically tap on the circle within the app to download the information from the sensor in order to have the device shown as serviced.
BELL SENSING PORTAL CREATING ACCOUNTS, CONTINUED SERVICE RULES: To create custom service rules for the account, click the “Edit Service Rules” link on the bottom right-hand corner next to “Save Changes”. There will be service rule options for each of the four different products we currently offer within our IQ platform.
BELL SENSING PORTAL VIEWING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. If you wish to view inactive accounts, uncheck the “Active Accounts Only”. This is the screen where you can view all active accounts.
BELL SENSING PORTAL SELECTING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL ACCOUNT DASHBOARD On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL ACCOUNT DASHBOARD, CONTINUED Once on the selected account dashboard you will see the detailed account information: • Name • Address • Active devices • Total visits for the calendar year • Date of last visit Under the detailed account information, you will see a number of graphs The graphs include: • Event Totals • Capture Totals • Trend Analysis - To create a custom date range for any of these graphs click “Date Range” at the top right of the graph section.
BELL SENSING PORTAL ACCOUNT DASHBOARD, CONTINUED Reporting Emails • This section lists all emails addresses currently set to receive the service report email after a service visit is complete. - You can easily update these by clicking the “MANAGE” link at the top right of the reporting emails section. - You can also quickly email your contact by clicking the email address. Account Location • This section is a map of where the account is located.
BELL SENSING PORTAL ACCOUNT DASHBOARD, CONTINUED Service History • This section provides the detailed information of the service history of the account. • For each service visit it will show the day/time it was serviced, the technician, the duration of the service, how many devices were serviced, the event totals for all devices and any notes recorded during the service visit. - In this section you can click the dates to pull up a specific service date.
BELL SENSING PORTAL EDITING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. To edit the account details click the “Edit Account Details” link on the right-hand side. To choose an account click the account name. Make any changes that are needed. Click the “SAVE CHANGES” link on the bottom of the page.
BELL SENSING PORTAL DISABLING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. This will show you a list of all active accounts. To disable an account, click the “DISABLE” link under the actions column for the account you would like to disable.
BELL SENSING PORTAL ENABLING ACCOUNTS On the homepage of your portal click “Accounts” across the top of the screen. In order to see inactive accounts, uncheck the “Active Accounts Only”. This will show you a list of all active accounts. On the right-hand side click the “Enable” link next to the account you would like to enable.
BELL SENSING PORTAL CREATING USERS On the homepage of your portal click “Users” across the top of the screen. On the right-hand side of the screen click the “NEW USER” link.
BELL SENSING PORTAL CREATING USERS, CONTINUED Input user information including: personal info, contact info, access level and branch access options. Click the “CREATE AND ACTIVATE” link. An activate user screen will appear click on “CONFIRM” link. Your new user will now appear on your “Manage Users” list.
BELL SENSING PORTAL VIEWING USERS On the homepage of your portal click “Users” across the top of the screen. If you wish to see pending users, check the box next to “Pending Users”. This view will show you a list of all active and inactive users.
BELL SENSING PORTAL SELECTING USERS On the homepage of your portal click “Users” across the top of the screen. To choose a user click the user name.
BELL SENSING PORTAL USER DASHBOARD On the homepage of your portal click “Users” across the top of the screen. To choose a user click the user name.
BELL SENSING PORTAL USER DASHBOARD, CONTINUED A B C D Once on the selected user dashboard you will see: A) Last Account Visited • This section includes the name of the account as well as the date. B) Account Visits • This section is the number of accounts the user has ever visited. C) Average Visit • This section is the average time it takes for the user to service an account. Accounts Serviced • This section is a full listing of all accounts the user has serviced.
BELL SENSING PORTAL EDITING USERS On the homepage of your portal click “Users” across the top of the screen. To choose a user click the user’s name.
BELL SENSING PORTAL EDITING USERS, CONTINUED Once you’re on the user dashboard in the upper right-hand corner click the “Edit User Details” link. Click the “SAVE CHANGES” link on the bottom right-hand corner of the page. Make any changes that are needed.
BELL SENSING PORTAL DEACTIVATING USERS On the homepage of your portal click “Users” across the top of the screen. To deactivate a user, click the “DEACTIVATE” link under the actions column. This will show you a list of all active and inactive users.
BELL SENSING PORTAL DEACTIVATING USERS, CONTINUED A screen will pop up reading “You are about to deactivate a user on this account. You can transfer this license to another user if available. If no users are available, the license will expire at the end of the billing cycle.” After making your selection click the “CONFIRM” link.
BELL SENSING PORTAL ACTIVATING USERS On the homepage of your portal click “Users” across the top of the screen. On the right-hand side click the “ACTIVATE” link. This will show you a list of all active and inactive users.
BELL SENSING PORTAL ACTIVATING USERS, CONTINUED Read through the license subscription information. Click the “CONFIRM” link. Select option: • Add Additional License • Transfer License This will activate the user. Check the box next to the “I understand” statement.
BELL SENSING PORTAL VIEWING DEVICES On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL VIEWING DEVICES, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. This will be the listing of all active devices deployed at the account.
BELL SENSING PORTAL SELECTING DEVICES On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL SELECTING DEVICES, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. To choose a device click the device name. This will be the listing of all active devices deployed at the account. This will bring you to the device dashboard.
BELL SENSING PORTAL DEVICE DASHBOARD On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL DEVICE DASHBOARD, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. This will bring you to the device dashboard. This will be the listing of all active devices deployed at the account. Included on this screen: • Event Frequency chart with custom date range options • Device Service History • Event Log with option to download the data • Device Status Log • Device Serial Number • Device Activation Date To choose a device click the device name.
BELL SENSING PORTAL EDITING DEVICES On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL EDITING DEVICES, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. This will bring you to the device dashboard. This will be the listing of all active devices deployed at the account. Once you are on the device dashboard click the “EDIT DEVICE DETAILS” link in the top right-hand corner. To choose a device click the device name. Update any information needed. Once updated click the “SAVE CHANGES” link in the bottom right-hand corner.
BELL SENSING PORTAL DISABLING DEVICES On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL DISABLING DEVICES, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. This will bring you to the device dashboard. This will be the listing of all active devices deployed at the account. Click the “DISABLE DEVICE” link in the upper right-hand corner. To choose a device click the device name. A pop-up will appear “Are you sure you want to disable this device? This will cause this device to disappear from the mobile application.
BELL SENSING PORTAL ENABLING DEVICES On the homepage of your portal click “Accounts” across the top of the screen. To choose an account click the account name.
BELL SENSING PORTAL ENABLING DEVICES, CONTINUED Scroll down to the bottom of the page to the section labeled “Device List”. This will be the listing of all active devices deployed at the account. To view any devices that had been disabled uncheck the box in the upper right-hand corner “Active Devices Only”. This will add to the list any devices that are currently disabled.
BELL SENSING PORTAL ENABLING DEVICES, CONTINUED To choose a device click the device name. This will bring you to the device dashboard. Click the “ENABLE DEVICE” link in the upper right-hand corner. This will enable the device.
BELL SENSING PORTAL ACCOUNT HISTORICAL REPORT On the homepage of your portal click “Reports” across the top of the screen. This will bring you to the report filter page. This will show you both report options. Under account click the account name. This will bring up a listing of all available accounts. Click “Account Historical Report”.
BELL SENSING PORTAL ACCOUNT HISTORICAL REPORT, CONTINUED Click the account you would like to view. Click the “FILTER” link on the right-hand side. This will bring up a listing of the account devices. It will show their location, name, when they were installed, when they were last detected, when they were last serviced, the lifetime number of events of each device and its status at the last service visit.
BELL SENSING PORTAL SERVICE TECH SUMMARY REPORT On the homepage of your portal click “Reports” across the top of the screen. This will bring you to the report filter page. This will show you both report options. Under user click the user name. This will bring up a listing of all available users. Click “Service Tech Summary Report”.
BELL SENSING PORTAL SERVICE TECH SUMMARY REPORT, CONTINUED Click the user you would like to view. Choose the beginning and ending date in which you would like to see a report for. This will bring up a listing of the dates of service for the selected user within the chosen timeframe. It will show their name, date of service, location and notes from the service visit. Click the “FILTER” link on the right-hand side.
BELL SENSING PORTAL TECH SUPPORT / CUSTOMER SERVICE If you have an issue and need tech support or would like to provide feedback, there is an option within the online portal. The “Reply To” section will auto-populate as well with the email address of the user that is logged into the portal. Again if this needs to be changed there is the option to type over it. In the upper right-hand corner click “Support/Feedback”.
BELL SENSING PORTAL TECH SUPPORT / CUSTOMER SERVICE, CONTINUED From the drop-down menu choose the best option indicating why you are reaching out: Error Message, Feedback, Bug or Other. If you do not need a response back, uncheck the box next to “Please contact me regarding this Support/Feedback ticket”. Within the “Support/Feedback” section please type in as much information as possible. Click the “SUBMIT” link in the bottom right-hand corner.
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BELL SENSING APP APP BEFORE YOU START: Smartphone requirements for Bell Sensing App: TM TM ANDROID: Android 6 and above All devices must support Bluetooth® Minimum 200MB space free IOS: iOS 10 and above, recommend iOS 11 and above iPhone 6 and above, recommend iPhone 7 and above All devices must support Bluetooth® Minimum 200MB space free Bell Sensing Technologies Training Manual | 66
BELL SENSING APP HOME DASHBOARD Once you have logged into your Bell Sensing App you will be at your Home Dashboard. This is where you find the account you would like to view or service. Tap Account Manager.
BELL SENSING APP AVAILABLE ACCOUNTS To view Available Accounts, tap Account Manager on the Home Dashboard. This will bring up a listing of accounts you have been granted access to service. To choose an account, tap on Account Name.
BELL SENSING APP ACCOUNT LIST To download the account information into the App, you need to add the account to the Account List. This will enable servicing, regardless of connectivity. To add an account, tap the blue + sign in the bottom right hand corner. This will bring up a listing of all available accounts. Tap the account name you would like to add to your Account List. The App will take you back to the account list, showing the account you added.
BELL SENSING APP DEVICE LIST PREVIEW After selecting an account from the available accounts in the Account List, you can see Device List preview by tapping on the eye icon to the left of the account name. When you tap the eye icon it will give you a snapshot of the devices currently deployed at the account. You can see name and type of device, location, events from last service and total lifetime events, as well as battery life.
BELL SENSING APP STARTING A SERVICE After selecting an account from the available Accounts in the Account List, tap on the START button to the right of the account name to begin a service visit.
BELL SENSING APP ACCOUNT DASHBOARD When starting a service visit the first screen you see is the Account Dashboard. This is the home screen for your service visit. It will show you account name and address, how many devices are deployed at account, options to add, swap or remove devices, view device list, or record any notes about the account, as well as finish service visit.
BELL SENSING APP NAMING DEVICES: When deploying iQ devices, once paired, each device requires a name and number. The location field is not mandatory and does not play a role in the ordering of devices within the app. It is important to know that the way you name and number the devices will impact the way they are displayed in the Device List view. The devices will first be ordered alphabetically by the device name and then numerically.
BELL SENSING APP NAMING DEVICES, CONTINUED If you choose to name your devices using numbers, it’s imperative to use three digits. If you name a device using only one or two digits it will not show up in order. In this example the correct labeling is shown with both devices named using three digits. In this example you can see that the device labeled “x1 001” is displayed after “x002 002” since on the first there is only one digit and on the second there are two.
BELL SENSING APP ADDING DEVICES TO ACCOUNT To add devices to the account tap “Add Device” on the Account Dashboard. In order to pair the device with the account you first need to wake up the sensor. Tap product from list that you will be adding to the account. This will bring up a video demonstrating how to activate the device. Follow video instructions every time you are adding a new device. After you have tapped your device, tap on the blue arrow on bottom right hand corner of screen.
BELL SENSING APP ADDING AN EXPRESS iQ™ TRAY & AMBUSH iQ™ TRAY To add an Express iQ or Ambush iQ tray, go to Account Dashboard screen and hit Add Device. Scan Express iQ tray’s QR code to add device, then name, number tray and add location. Within the location description it’s important to input a concise description to help locate and know you are at the correct device in the future. On this screen you have the ability to add any custom notes you may have if needed. However, this is not mandatory.
BELL SENSING APP ADDING A 24/7 iQ™ MULTI-CATCH TRAP To add a 24/7 iQ trap, go to Account Dashboard screen and hit “ADD Device”. Scan the 24/7 iQ trap’s QR code to add device, then name, number tray and add location. Within the location description it’s important to input a concise description to help locate and know you are at the correct device in the future. On this screen you have the ability to add any custom notes you may have if needed. However, this is not mandatory.
BELL SENSING APP ADDING A T-REX iQ™ TRAP To add a T-Rex iQ trap, go to Account Dashboard screen and hit “ADD Device”. Scan the T-Rex iQ trap’s QR code to add device, then name, number tray and add location. Within the location description it’s important to input a concise description to help locate and know you are at the correct device in the future. On this screen you have the ability to add any custom notes you may have if needed. However, this is not mandatory.
BELL SENSING APP REMOVING DEVICES In order to remove a device from an account, go to Account Dashboard and tap on “Remove Device”. To select the device to remove tap on the device sensor icon, which will pull up the device that is immediately nearby. Once you have completed the previous steps you would now tap on the blue arrow in the bottom right-hand corner. On the “Confirm Device Removal” screen that pops up, tap on the word CONTINUE. Then tap the blue check in the bottom right-hand corner again.
BELL SENSING APP SWAPPING DEVICES In order to swap a device from an account, go to Account Dashboard and tap on “Swap Device”. Since you will need to activate the sensor for the new device prior to adding to the account, the video instructions on the activation process appear. Follow the instructions and tap on blue arrow in bottom right-hand corner. Press the Device Sensor Icon to search for your old device, tapping on the device name to select it.
BELL SENSING APP SWAPPING DEVICES, CONTINUED Once complete, tap on the blue “CHECK VALIDITY” button at the lower part of your screen. Tap the blue arrow in the bottom right-hand corner twice. The App will pair the new device and remove the old device. Next the “Old Device Swap” screen will appear. Tap on the blue arrow in the bottom right-hand corner. Once the”New Device Swap” screen appears, tap on the blue arrow in the bottom right-hand corner.
BELL SENSING APP VIEWING DEVICES On the account dashboard tap the “Device List” icon to view all devices currently deployed at the account. You will now see the list of all devices at this account.
BELL SENSING APP VIEWABLE DEVICE FILTER Once you have tapped the “Device List” icon and are viewing the listing of devices there is an option to filter what you are viewing. Tap the “FILTER” icon in the upper right-hand corner. The first option you have is to filter to only display close devices. This will filter out any devices that are not within viewable range. To do that slide the slider from left to right and hit “APPLY”.
BELL SENSING APP APP ICONS When in the “Device List” view there are a few different icons you will see and they will be color coordinated: • If a device is showing a gray icon, the device is not discovered by the app. • Devices with high event totals will be in red and low event totals in yellow. • Devices that have zero events will either show in green if service is not required or in blue if there is mandatory service needed.
BELL SENSING APP SERVICING AN EXPRESS iQ™ TRAY & AMBUSH iQ™ TRAY In order to service an iQ bait station tray and receive the information from the sensor, you will need to be inside the range to download the data. That range is typically within 5-10 feet of the device. While in the device list screen, you will see circles for each device. When the hollow circle fills in to become a fully colored circle, you have reached the “downloadable” range.
BELL SENSING APP SERVICING AN EXPRESS iQ™ TRAY & AMBUSH iQ™ TRAY, CONTINUED For Trapping: • When you are trapping in an Express station with iQ tray, there will be an option to document any captures. If something is captured, tap “CAPTURE”. Next, tap “Capture Type” and choose what was captured from the drop-down list. Finally, choose the gender and tap ADD. On this screen you may choose one of the “Quick Notes” to document the conditions of the station.
BELL SENSING APP SERVICING A T-REX iQ™ TRAP In order to service a T-Rex iQ rat trap and receive the information from the sensor, you will need to be inside the range to download the data. That range is typically within 5-10 feet of the device. While in the device list screen, you will see circles for each device. When the hollow circle fills in to become a fully colored circle, you have reached the “downloadable” range. After you are inside that range, you may tap the full circle to begin the download.
BELL SENSING APP SERVICING A 24/7 iQ™ TRAP In order to service a 24/7 iQ multicatch mouse trap and receive the information from the sensor, you will need to be inside the range to download the data. That range is typically within 5-10 feet of the device. While in the device list screen, you will see circles for each device. When the hollow circle fills in to become a fully colored circle, you have reached the “downloadable” range.
BELL SENSING APP GETTING BACK TO DASHBOARD If at any point you are on a different screen and you need to get back to the account dashboard, tap the menu icon in the upper left-hand corner. A list view will show and at the very top you can tap “Dashboard”.
BELL SENSING APP VIEWING ACTIVE ACCOUNT If you happen to hit “Account Manager” during your service visit, the app will show you what account is currently active. It will have a blue “ACTIVE” icon to the right of the account name. To get back to the active account’s dashboard tap the white arrow in the upper left-hand corner.
BELL SENSING APP FINISHING SERVICE VISIT To finish your service visit tap “Finish Visit” in the bottom righthand corner on the active account’s dashboard. You can also tap the menu icon in the upper left-hand corner and tap “Finish Account Visit”. Once you have tapped “Finish Visit”, it will take you to the “Account visit complete!” screen. On this screen you have the ability to type in any custom notes if needed. However, this is not mandatory. Now tap the blue check in the bottom righthand corner.
BELL SENSING APP NAVIGATING TO THE WEB PORTAL If you have access to it and would like to view your online portal while onsite, you can navigate to it directly from your app. Tap the menu icon in the upper left-hand corner. Then tap “Web Portal”. This will bring you to the Web Portal.
BELL SENSING APP TECH SUPPORT / CUSTOMER SERVICE If you have an issue and need tech support, there is an option within the APP. Tap the menu icon in the upper left-hand corner and tap “Help”. From the drop-down menu choose the best option indicating why you are reaching out. Within the “Support/ Feedback” section please type in as much information as possible. If you need a response check the box next to “Please contact me regarding this Support/Feedback ticket”.
BELL SENSING APP REGULATORY USA CANADA Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference.
