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Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Important information WARNING l Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather, mount the product at the appropriate height.
IMPORTANT INFORMATION l Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: o The power cable or plug is damaged o Liquid is spilled into the display o Objects fall into the display o The display is dropped o Structural damage, such as cracking, occurs o The display behaves unexpectedly when you follow operating instructions CAUTION l Before you clean the display’s screen, freeze the screen.
IMPORTANT INFORMATION IMPORTANT l l The following are the normal operating power requirements for the display: Model Power requirements SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W For additional requirements and other information, refer to the display’s specifications (see More information on page 9). Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules.
IMPORTANT INFORMATION Radiation exposure statement – model SBID-7075 This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés.
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement CE Chapter 1: Welcome About this guide About the display Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand Chapter 3: Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guest laptops an
CONTENTS Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Chapter 7: Troubleshooting Troubleshooting the display Troubleshooting the display’s software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Using settings About device Diagnostics Language Country Security Wi-Fi
CONTENTS More information vii smarttech.
Chapter 1 Welcome About this guide About the display Features Models Components iQ appliance Screen Home button Pens Eraser Convenience panel Presence detection sensors Internal speakers Related products SBA-100 projection audio system SMART Audio 400 classroom amplification system USB extenders More information 1 2 2 3 3 4 4 4 5 6 6 7 8 8 8 8 9 9 This chapter introduces the SMART Board® 7000 series interactive display.
CHAPTER 1 WELCOME In addition, this guide includes information on the display’s settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page 9). About the display The SMART Board 7000 series interactive display is the hub of your classroom.
CHAPTER 1 WELCOME Models The following models of SMART Board 6000 series interactive display are available: Model Description SBID-7075 SMART Board 7075 interactive display SBID-7275 SMART Board 7075 interactive display with iQ Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page 9). Components The display consists of the following components: No.
CHAPTER 1 WELCOME No. Name More information 5 Pen (×4) Page 5 6 Convenience panel Page 6 7 iQ appliance Page 4 8 Connector panel Page 25 Not pictured 9 Speakers Page 8 iQ appliance The iQ appliance is installed in the accessory slot on the back of the SBID-7275 model. Take advantage of iQ technology and access SMART education software and other applications. CAUTION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
CHAPTER 1 WELCOME Pens The display comes with black, red, blue and green pens. Each pen has an attached eraser and an indicator light. The display’s bottom frame includes magnetic holders for the pens. Removing a pen from its holder activates it, and you can use the pen to draw or erase digital ink. Replace the pen when you’re done using it to charge it.
CHAPTER 1 WELCOME IMPORTANT l After you install the display and turn it on for the first time, place the pens in the holders for at least one minute. This pairs the pens with the display and charges them for testing purposes. l To fully charge the pens, keep them in the holders for at least four hours before users start using the display. Eraser In addition to the pens, the display includes an eraser, which you can use when you want to erase a large area on the screen.
CHAPTER 1 WELCOME No. Name 1 Power Procedure l Press to enter or exit Standby mode. l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 Volume increase Press to increase the volume. 3 Volume decrease Press to decrease the volume. 4 Freeze Press to freeze and unfreeze the screen. 5 USB Type A connector (×2) Connect USB drives and other devices that you want to use with the iQ appliance or a connected computer.
CHAPTER 1 WELCOME Internal speakers The display includes two 10 W integrated speakers. You can also connect external speakers (see Connecting external speakers on page 23). Related products Related products for the display include the following: l SBA-100 projection audio system l SMART Audio 400 classroom amplification system l USB extenders SBA-100 projection audio system The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays.
CHAPTER 1 WELCOME USB extenders As noted in Connecting cables for room computers, guest laptops and other input sources on page 21, the USB connection between the display and computer should be no longer than 16' (5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders: Extender USB-XT CAT5-XT-1100 Specifications smarttech.com/kb/119318 smarttech.
Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Mounting the display Mounting multiple displays Installing the display on a stand 11 12 12 13 13 13 14 15 16 17 18 SMART recommends that only trained installers install the display. This chapter is for installers.
CHAPTER 2 INSTALLING THE DISPLAY l When transporting the display, do the following: o Follow local safety regulations and standards. o Keep the display in its original packaging. o Move the display so that its top frame faces up. o Have at least two people move the display. Using transportation aides You can use the following aides to transport the display: l Cart l Furniture dolly l Mechanical lift NOTE The display features eyebolt mounting holes for use with mechanical lifts.
CHAPTER 2 INSTALLING THE DISPLAY Dealing with cracked, chipped or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
CHAPTER 2 INSTALLING THE DISPLAY Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location: Factor Room setup Considerations l l l l Wall support The location allows teachers and students, including those in wheelchairs, to access the display.
CHAPTER 2 INSTALLING THE DISPLAY Factor Environment and ventilation Considerations l l l l The location meets the environmental requirements in the display’s specifications (see More information on page 9). The display isn’t subjected to strong vibrations or dust. There is adequate ventilation or air conditioning around the display so that heat can flow away from the unit and the mounting equipment.
CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following: l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. l 16 Use a standard VESA mounting plate. smarttech.
CHAPTER 2 INSTALLING THE DISPLAY l Use M8 screws to fasten the wall bracket. Screw length 12 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer Fasten force 97.36–177.01 in-lb. (11–20 N·m) CAUTION Do not over-tighten the screws. NOTE SMART recommends M8 × 30 mm mounting screws for standard installations where the total wall mount bracket and washer thickness is less than 7 mm.
CHAPTER 2 INSTALLING THE DISPLAY NOTE For more information on using RS-232 cables for remote management, see Appendix B: Remotely managing the display on page 73. Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand. IMPORTANT If you install the display on a stand, do not move the stand while the display is on.
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommend cables Connecting to the connector panel Connecting to the convenience panel Viewing a connected computer or other device’s input Connecting external speakers Connecting other devices Connector reference Display connector panel Display convenience panel iQ appliance Other connectors 20 20 21 22 22 23 23 23 24 25 25 26 26 27 Connect the
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 9). Connecting to a network The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance’s apps require a network connection as well.
CHAPTER 3 CONNECTING POWER AND DEVICES TIP If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room.
CHAPTER 3 CONNECTING POWER AND DEVICES Using recommend cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation HDMI 23' (7 m)1 Use only certified HDMI cables that have been tested to support the performance standard you require. DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables. VGA [N/A] Use VGA cables with all pins in their connectors fully populated and wired. Stereo 3.
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the convenience panel In addition to the three sets of computer connectors on the connector panel, there is one set of computer connectors on the convenience panel: HDMI 2: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio. Viewing a connected computer or other device’s input Users can use the Input app to view the computer or other device’s input on the display.
CHAPTER 3 CONNECTING POWER AND DEVICES In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.
CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference Display connector panel The following diagram and table present the connectors on the display’s connector panel: No. Connector Connects to Notes 1 Stereo 3.5 mm out External speakers See page 23. 2 S/PDIF out Digital audio output See page 23. 3 Stereo 3.5 mm in VGA input (audio) See page 21. 4 USB Type-B VGA input (touch) See page 21. 5 VGA in VGA input (video) See page 21. 6 USB Type-B HDMI 1 input (touch) See page 21.
CHAPTER 3 CONNECTING POWER AND DEVICES Display convenience panel The following diagram and table present the connectors on the display’s convenience panel: No. Connector Connects to Notes 1 USB Type-A (×2) Supported peripherals [N/A] 2 USB Type-B HDMI 2 input (touch) See page 21. 3 HDMI in HDMI 2 input (video and audio) See page 21. iQ appliance The following diagram and table present the connectors on the iQ appliance: No.
CHAPTER 3 CONNECTING POWER AND DEVICES No. Connector Connects to Notes 3 HDMI out N/A This connector is not supported. 4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Use the connectors on the display instead. See page 21. 5 HDMI in OPS/HDMI input (video and audio) Do not use this connector. Use the connectors on the display instead. See page 21. 6 USB Type-B [N/A] This connector is a service port.
Chapter 4 Configuring the display Turning on the display for the first time Connecting to a network Configuring the network for the display Configuring the network for iQ functions Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software Applying an automatic system software update manually Updating system software manually Switching to the Beta channel Before switching to the Beta channel Switching between the Beta and Stable channels G
CHAPTER 4 CONFIGURING THE DISPLAY To turn on the display for the first time 1. Flick the switch beside the AC power inlet to the ON (I) position. 2. Select your preferred language, and then tap Next. 3. Select your country, and then tap Next. 4. Name the display, and then tap Next. 5. Set the date and time, and then tap Next. 6. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 7.
CHAPTER 4 CONFIGURING THE DISPLAY To configure the network Add these URLs to the network whitelist. URL Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates 31 https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com SMART Notebook® Player http://*.loggly.com SMART Notebook Player http://*.smarttech.
CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app 1.
CHAPTER 4 CONFIGURING THE DISPLAY To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers Connecting the display to a network The display can connect to a network using either Wi-Fi or an Ethernet connection.
CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the display. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router. To add a proxy 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Wi-Fi. 4. Tap and hold the network to which you’re adding a proxy. A dialog box appears. 5. Tap Modify network. 6.
CHAPTER 4 CONFIGURING THE DISPLAY Content being shared Data rate transmission Static content with minor screen movement 20 kb/sec Static content with periodic scrolling or Spikes briefly to 500–600 kb/sec, returns to 20 refreshes kb/sec Gaming or streaming video with major screen 700 kb/sec–1.2 Mbps changes Updating system software When the display is connected to the Internet, it updates the system software and the firmware automatically.
CHAPTER 4 CONFIGURING THE DISPLAY Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. Switching to the Beta channel The Beta channel is meant for advanced users who are comfortable using pre-release software. System software releases in the Beta channel contain new features that are still in development. Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram.
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Update Channel, and then select Beta Channel. A dialog box appears asking you to confirm the switch to the beta system software releases. The display checks for a Beta system software update. To switch to the Stable channel 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Auto Update. 4. Tap Update Channel, and then select Stable Channel.
CHAPTER 4 CONFIGURING THE DISPLAY Adding or removing apps from the launcher You can add or remove apps from the launcher. To add or remove apps from the launcher 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings . The Settings window appears. 3. Tap Launcher. 4. Select the apps you want to include in the launcher. OR Clear the check boxes for apps you want to remove from the launcher. Enabling the Whiteboard Library The display saves Whiteboard sessions to the Library.
Chapter 5 Configuring connected computers Installing SMART software on connected computers Setting connected computers’ resolutions and refresh rates 39 40 Install SMART software and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 21.
CHAPTER 5 CONFIGURING CONNECTED COMPUTERS IMPORTANT Make sure a computer meets the minimum requirements in the SMART Notebook software release notes before you install SMART Learning Suite.
Chapter 6 Maintaining the display Checking the display installation Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display 41 41 42 42 43 43 44 44 With proper maintenance, the display will provide years of use. Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed.
CHAPTER 6 MAINTAINING THE DISPLAY l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Press the Freeze button on the convenience panel to temporarily freeze the screen (see Convenience panel on page 6). 2. Wipe the screen with a lint-free, non-abrasive cloth. NOTE Alternatively, you can use a damp cloth with a drop of dish soap. 3. Press the Freeze button on the convenience panel to unfreeze the screen.
CHAPTER 6 MAINTAINING THE DISPLAY To evaporate condensation from the display 1. Remove the humidity source from the display, if possible. 2. Turn off the display. 3. Remove any moisture from the display with a smooth, dry cloth. 4. If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), leave the display turned on for 48 hours. Otherwise, leave the display turned off for 48 hours.
CHAPTER 6 MAINTAINING THE DISPLAY Resetting the display You can reset the display and the iQ appliance using the convenience panel. To reset the display Press and hold the Power button on the convenience panel for 10 seconds. The display and iQ appliance reset. Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove the display safely, use two or more trained installers.
CHAPTER 6 MAINTAINING THE DISPLAY 5. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. CAUTION Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen. 6. Remove the mounting brackets. To transport the display See Transporting the display on page 11. 45 smarttech.
Chapter 7 Troubleshooting Troubleshooting the display Resolving issues with power Resolving issues with video Resolving issues with audio Resolving issues with touch and digital ink Troubleshooting the display’s software Resolving general issues Resolving issues with Activities Resolving issues with Workspaces Resolving issues with SMART Notebook Player Resolving issues with Browser Resolving issues with Input Resolving issues with Screen Share Resolving issues with Android mobile devices Resolving issues
CHAPTER 7 TROUBLESHOOTING l Audio l Touch and digital ink Resolving issues with power Issue Solutions The display doesn’t turn on and its indicator light isn’t on. l Make sure the power cable is properly connected to the wall and display. l Make sure the switch beside the AC power inlet is in the ON (I) position. l Make sure the power outlet is working by testing it with a different device. l Make sure the power cable is working by testing it with a different device.
CHAPTER 7 TROUBLESHOOTING Resolving issues with audio Issue Solutions You’re experiencing the following or similar issues with audio: l l l No sound is coming from the speakers. Sound is coming from the speakers, but the volume is low. The sound is distorted or muffled. l Make sure the display and the connected computer aren’t muted. See Convenience panel on page 6. l Make sure the display’s sound settings are correct. See Appendix A: Using settings on page 63. l Be aware that the stereo 3.
CHAPTER 7 TROUBLESHOOTING Troubleshooting the display’s software This section explains how to troubleshoot the display’s software. Resolving general issues Issue Solutions An app or feature is missing or not available. l The apps and features available depend on the iQ appliance model. See Identifying your SMART kapp iQ® system and AM30 appliance version. l The iQ system software may not include that feature or app. See the iQ system software release notes. l The app may be disabled.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Activities Issue Solutions There is an issue with Activities. l Make sure the display is connected to a network. See Connecting to a network on page 30. l If Activities can’t visit secure (https) websites, make sure the display’s date and time are correct. See Date & time on page 68. l Make sure the network firewall isn’t blocking services required for Activities. See Configuring the network for the display on page 30.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Browser Issue Solutions There is an issue with Browser. l Make sure the display is connected to a network. See Connecting to a network on page 30. l If Browser can’t visit secure (https) websites, ensure the display’s date and time are correct. See Date & time on page 68. l Contact your system administrator. Resolving issues with Input Issue Solutions There is an issue with the image.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Screen Share TIP Restart the Screen Share app and its discovery services: 1. On the display, open the launcher. The launcher appears. 2. Tap Settings . 3. Scroll to Applications > Screen Share. 4. Tap Reset. Resolving issues with Android™ mobile devices Issue Solutions The display’s name doesn’t appear in the list of available devices. l l l Make sure your mobile device is on the same network as the display.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The display’s name appears in the list of available devices but you’re unable to connect to it. l Open the Screen Share app. a. On the display, open the launcher. The launcher appears. b. Tap Screen Share The video is choppy or the audio isn’t in sync with the video. l l l l . If your network is slow or congested, Screen Share is affected. Contact your administrator.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Apple devices Issue Solutions The display’s name doesn’t appear in the list of available devices. l l Make sure your mobile device or computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l If your network is slow or congested, Screen Share is affected. Contact your administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency. On the mobile device, turn Airplane mode on and back off to try to connect to a closer access point.
CHAPTER 7 TROUBLESHOOTING Resolving issues with Chrome™ browser and Chromebook™ Issue Solutions The display’s name doesn’t appear in the list of available devices. l l Make sure your computer is on the same network as the display. If your display is using a wired network connection, try connecting it to a wireless network. NOTE Wired and wireless networks don’t often share the same network subnet.
CHAPTER 7 TROUBLESHOOTING Issue Solutions Parts of the image do not display correctly when sharing streaming video to the display. If sharing content from a Chrome browser tab, share the entire desktop. See the SMART Board 7000 series interactive displays user’s guide (smarttech.com/kb/171163) for more information. The screen is not responding to touch or you’re unable to write or draw with the pens. Touch interactions are not supported while using Screen Share.
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio isn’t in sync with the video. l l l l If your network is slow or congested, Screen Share is affected. Contact your administrator. The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to a different access point than your display, which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point.
CHAPTER 7 TROUBLESHOOTING Issue Solutions Screen Share is not working for Windows computers. l l Screen Share is not working for Mac computers. l l l AirPlay is not displaying on an iOS mobile device. Windows 7 operating system: See Allow a program to communicate through Windows Firewall. o Windows 8 operating system: See Windows Firewall from start to finish. Your antivirus product might be blocking access. See the antivirus product’s help for more information.
CHAPTER 7 TROUBLESHOOTING Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where). Your reseller might ask you for the serial number for the display or the iQ appliance.
Appendix A Using settings About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Display Audio Launcher SMART iQ Whiteboard Screen Share 63 64 64 65 65 66 67 67 68 68 69 69 69 70 70 71 You can access the display’s settings using the icon in the launcher.
APPENDIX A USING SETTINGS Option Values Function Notes [N/A] Shows the open source licenses, the SMART end user license agreement and SMART intellectual property information [N/A] Build number [N/A] Shows the iQ system software’s version number [N/A] Touch controller version [N/A] N/A [N/A] Scaler version [N/A] N/A [N/A] Serial number [N/A] Shows the iQ appliance’s serial number [N/A] Bluetooth address [N/A] Shows the display’s Bluetooth address [N/A] Up time [N/A] Shows how lo
APPENDIX A USING SETTINGS Country Option Country Values Function Notes [Countries] Sets the display’s country [N/A] Values Function Notes Disabled Sets how often the display cleans up [N/A] Security Option Clean up Clean up policy Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day 65 Clean up the whiteboard [N/A] Saves the Whiteboard session to the Library and erases the Whiteboard [N/A] Clean up the browser [N/A] Closes the browser tabs and clears th
APPENDIX A USING SETTINGS Wi-Fi NOTE To add a proxy, see Connecting the display to a network on page 33. Option Values Function Notes [Wireless networks] Select a wireless network Turn on Wi-Fi to discover networks. Scan [N/A] Scan for wireless networks WPS Pin Entry [N/A] [N/A] Not used Wi-Fi Direct [N/A] [N/A] Not used Advanced [N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the facing page.
APPENDIX A USING SETTINGS Option Values Function Notes MAC address [N/A] Shows the display’s MAC address [N/A] IP address [N/A] Shows the display’s IP address [N/A] Ethernet NOTE Manual configuration isn’t available. The IP address is automatically configured via DHCP.
APPENDIX A USING SETTINGS Auto Update NOTE To prevent automatic system software updates, block access to https://ws.kappboard.com. Option Updates Channel Values Function Notes Stable Channel Sets which system software updates the display receives When switching from the Beta Channel to the Stable Channel, a factory reset occurs. See page 64 for more information about factory reset. Checks for updates to the system software If an update is available, the text changes to Apply update now.
APPENDIX A USING SETTINGS Option Values Function Notes Balance 0–100 Sets the audio output from the speakers Drag the slider all the way to the left to have all audio from the left speaker. Drag the slider all the way to the right to have all the audio from the right speaker. Bass 0–100 Sets the bass level [N/A] Treble 0–100 Sets the treble level [N/A] Values Function Notes [N/A] Select the apps available on the launcher See page 38 for more information.
APPENDIX A USING SETTINGS Screen Share Option Values Function Notes [N/A] Closes and restarts Screen Share app and its discovery services You can restart Screen Share as a troubleshooting step if a mobile device or computer can’t find or connect to the display. Screen Share Reset 70 smarttech.
Appendix B Remotely managing the display Connecting a computer to the display Connecting multiple displays Configuring the computer’s serial interface settings Power states Commands and responses Command inventory Resolving issues with remote management You can connect a computer to the room control input on the display to remotely select video inputs, turn the display on or off and get information about the display’s current settings, such as contrast and power state.
APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computer’s serial output to the room control input on the bottom of the display. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. 74 smarttech.
APPENDIX B REMOTELY MANAGING THE DISPLAY Connecting multiple displays You can connect up to ten displays to a room control system by connecting a RS-232 cable from the computer’s serial output to the first display’s room control input and then connecting another RS-232 cable from the first display’s room control output to the next display’s room control input: NOTE With the exception of the get input, set input and get fwver, all remote management commands apply to all connected displays.
APPENDIX B REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length 8 Parity bit None Stop bit 1 A command prompt (>) appears on the following line, and the display can now accept commands from the computer. NOTE If no message appears or an error message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4.
APPENDIX B REMOTELY MANAGING THE DISPLAY If you type a command that the room control system doesn’t recognize, you will receive an invalid command response. In the example below, the user included an extra space in the volume command. INCORRECT >set vol ume=65 invalid cmd=set vol ume=65 NOTES l Use ASCII formatted commands. l Commands aren’t case-sensitive. l Review each entry carefully before you press ENTER. l Don’t send another command until you receive the response and the next command prompt.
APPENDIX B REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 This example decreases the volume by 15: >set volume-15 volume=55 To identify or assign a value for a specific display Start the command with [Display],@, where [Display] is the display you want to apply the command to.
APPENDIX B REMOTELY MANAGING THE DISPLAY Command inventory The following table presents the available remote management commands for the display: No.
APPENDIX B REMOTELY MANAGING THE DISPLAY No.
APPENDIX B REMOTELY MANAGING THE DISPLAY No. of displays Get command Set command Response [N/A] serialnum=[Value] Hardware version [N/A] get hwversion Where [Value] is the hardware versions of connected displays. Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them: Issue Solutions You can’t establish a connection between the display and the remote management system. l Configure the serial interface settings.
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.
